Hypoallergeen beddengoed, een kluis op de kamer, een bureau

Beoordelingen van Holiday Inn Express Hotel & Suites Marina - State Beach Area, an IHG Hotel

2.5 out of 5

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 368 van 996 beoordelingen" "
Gastenscore: 8 - Goed. 355 van 996 beoordelingen" "
Gastenscore: 6 - Redelijk. 147 van 996 beoordelingen" "
Gastenscore: 4 - Matig. 67 van 996 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 59 van 996 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel
Grote, nette kamer. Badkamer is netjes, typisch Amerikaans en mag een update hebben. Goede bedden en ontbijt is ook goed. Altijd koffie en thee gratis verkrijgbaar in de lobby.

4/10 – Matig

Ron, Nederland

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Te duur en niet schoon
Niet boeken , duur voor de geleverde kwaliteit Slecht ontbijt, vieze tafels, Kamer OK maar erg simpel voor dat geld Hebben beter gezien deze trip voor minder geld

10/10 – Uitstekend

Harmen Jan, Groningen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi vlakbij Monterey
Bij inchecken ging de telefoon, de baliemedewerker nam op om te vertellen dat hij bezig was. Hij zei eerst gasten te helpen asn de balie want daar had hij mee te maken. Ontbijt was zeer goed voor Amerikaanse begrippen. Kamer netjes maar hier en daar beetje grauw. Ik zou wel zo weer daar overnachten. Mooi uitgangspunt voor whalewatching in Monterey.

8/10 – Goed

Wilfred, Nieuwkoop

Positief: Netheid, comfort kamer
ok maar niet bijzonder
Het hotel is een standaard Holiday Inn hotel, dezelfde stijl en atmosfeer als een hoop hotels van de grote ketens. Het ontbijt was niet slecht, maar ook dit bestond uit de standaard plastic bordjes, plastic bestek en onstellend veel plastic verpakking. Goed om een nacht door te brengen en dan weer verder te reizen.

8/10 – Goed

S. Van Haastert, Schiedam

Positief: Netheid, personeel en service en comfort kamer
Wij logeerden hier 2 nachten. Wij hadden suite er stonden 2 kingbedden en 1 slaapbank. Ontbijt oke, plastic borden. Wij hebben er niet ontbeten, want wij vonden ht restaurant ongezellig. Wij zijn 's avonds in san luise obispo gaan eten. Gezellig stad met leuke restaurants.

10/10 – Uitstekend

Alyssa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed this hotel overall.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Olga

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Holiday inn never disappoints- clean comfortable beds, windows that open, good breakfast, quick check in. The only wish was that hot tab would be open, but it was closed. Other than that- very good, relaxing, quiet stay.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Ana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always enjoy staying here.
2 nachten verbleven in mei 2024
Reactie van Holiday Inn Express Marina Staff op 24 mei 2024
Hello Ana,You are amazing! Thank you for the wonderful review. We cannot wait to welcome you back again!

10/10 – Uitstekend

Shaunee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Holiday Inn Express Marina Staff op 25 mei 2024
Hello Shaunee,You are amazing! Thank you so much for taking time out of your busy day to give us such a glowing rating. We truly appreciate it! Thank you for sharing your experience.

10/10 – Uitstekend

Laurie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like where our room was located and the friendliness of the staff. We usually stay in our RV but sold it and trying hotels. This one is a keeper
3 nachten verbleven in mei 2024
Reactie van Holiday Inn Express Marina Staff op 24 mei 2024
Hello Laurie,Thank you for taking the time to leave a review. We think you are a keeper as well. We cannot wait to welcome you back!

10/10 – Uitstekend

Jeannette, San Jose

1 nacht verbleven in april 2024
Reactie van Holiday Inn Express Marina Staff op 24 mei 2024
Hello Jeannette,Thank you for taking the time out to leave us a fantastic rating. We greatly appreciate you choosing to stay with us. We hope that we can wow you again on your next visit.

2/10 – Ontzettend slecht

Bradley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Has no running water!
1 nacht verbleven in april 2024
Reactie van Holiday Inn Express Marina Staff op 1 mei 2024
Hello Bradley,We truly apologize for the unexpected water shut off. We were not expecting it to last the majority of the day. We would love to welcome you back for a more positive experience. Please come back and visit us again.

8/10 – Goed

gaby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved that it was so clean and friendly staff. Also we had a good size refrigerator and microwave. Walls are very thin so everything from the other rooms to the hall way could be heard.
2 nachten verbleven in april 2024
Reactie van Holiday Inn Express Marina Staff op 24 mei 2024
Hello Gaby,Thank you for your wonderful review. We are delighted to hear that you enjoyed your room and our staff. We definitely pride ourselves on our cleanliness and are happy to know that it has not gone unnoticed. We are sorry to hear that the walls in your room were paper thin and will work to figure out how we can fix that for future stays. Thank you and come again!

10/10 – Uitstekend

Anne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay, clean and lovely staff . Breakfast had a great selection for my kids.
1 nacht verbleven in april 2024
Reactie van B Sangdot op 5 apr 2024
Hi there! Thank you for leaving us a 5-star review. We're so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 – Goed

XIALU

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Is good
1 nacht verbleven in april 2024
Reactie van B Sangdot op 5 apr 2024
Thank you for taking the time to share your positive review with us. We are thrilled to hear that you enjoyed your stay at the Holiday Inn Express. Your kind words mean a lot to us and we are grateful for the opportunity to serve you.Our team strives to provide the best possible experience for all our guests and we are glad that our efforts made your stay memorable. We hope to have the pleasure of welcoming you back soon.Thank you again for choosing Holiday Inn Express.

10/10 – Uitstekend

Regina

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in maart 2024
Reactie van B Sangdot op 5 apr 2024
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. Our team works hard to provide the best possible experience for our guests, and it's always rewarding to see that effort recognized.We can't wait to welcome you back to our hotel in the near future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards

2/10 – Ontzettend slecht

Amanda

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had no hot water the whole time we stayed here! I would not recommend staying at this property.
2 nachten verbleven in maart 2024
Reactie van B Sangdot op 5 apr 2024
I am sorry to hear that you had no hot water during your stay at our property. Please accept our sincerest apologies for the inconvenience this may have caused you. We take the comfort and satisfaction of our guests very seriously, and we regret that we fell short on this occasion. We have looked into the issue and taken steps to ensure that this does not happen again in the future. Thank you for bringing this to our attention, and we hope that you will give us another chance to provide you with a better experience in the future.Best regards,

10/10 – Uitstekend

Michael

1 nacht verbleven in februari 2024
Reactie van Holiday Inn Express Marina Staff op 26 feb 2024
Hello Michael,Thank you so much for taking the time to leave a review. We appreciate the wonderful score. Please come and see us again we would love to welcome you back!

10/10 – Uitstekend

Ruben

1 nacht verbleven in februari 2024
Reactie van Holiday Inn Express Marina Staff op 26 feb 2024
Hello Ruben,We appreciate you taking the time to leave our hotel a review. We are ecstatic with the wonderful rating. Our goal is to ensure all guest have a amazing stay and we are happy that we were able to meet your expectations. We hope to see you back again!

10/10 – Uitstekend

Teresa

3 nachten verbleven in februari 2024
Reactie van Simon op 21 mrt 2024
I wanted to personally thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We take pride in providing our guests with exceptional customer service and are so glad that we could make your stay memorable. Your review means a lot to us and encourages our staff to continue providing excellent service to all of our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It has a nice breakfast. The gym is small but adequate. Walmart is within walking distance. Coffee in the room with Keurig k-Cups. Extra coffee available in the lobby.
3 nachten verbleven in februari 2024
Reactie van Holiday Inn Express Marina Staff op 26 feb 2024
Hello Amy,We appreciate so much the time you took to leave our hotel a review. We were happy to read the nice comments and amazing score. We are thrilled to hear that you enjoyed your stay and we cannot wait to see you back again.

10/10 – Uitstekend

Francisco

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
It was a nice stay.
1 nacht verbleven in februari 2024
Reactie van Holiday Inn Express Marina Staff op 26 feb 2024
Hello Francisco,Thank you so much for the perfect score. We truly work hard everyday to ensure our guest have a pleasant stay and are happy to hear that we were able to do that for you. Please come and see us again in the future. Safe Travels!

10/10 – Uitstekend

Mark

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Holiday Inn Express Marina Staff op 24 jan 2024
Hello Mark,Thank you for taking the time to share your experience. We are ecstatic to have earned a 5 star review. Please come back and visit again!

8/10 – Goed

Cynthia, Fresno

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Holiday Inn Express Marina Staff op 24 jan 2024
Hello Cynthia,Thank you for choosing to stay at the Holiday Inn Express Marina. We appreciate you taking the time to leave a review. Please let us know if there is anything else we can do for you. We hope to see you back again.

10/10 – Uitstekend

Mirian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Holiday Inn Express Marina Staff op 24 jan 2024
Hello Mirian,Thank you for staying at the Holiday Inn Express Marina and for taking the time to leave us a review. We are thrilled to have earned a 5 star rating. So happy to hear that you enjoyed your stay. We hope you choose us again in the future.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
5/10
My stay was ok. My room phone didn’t work, breakfast was not good. One of the main reason I booked here was for the breakfast. The room was clean and bed felt amazing. I didn’t like I couldn’t get a receipt at checkout because I booked through Hotels.com. That has never happen before.
3 nachten verbleven in december 2023
Reactie van Holiday Inn Express Marina Staff op 24 jan 2024
Hello,Thank you for choosing the Holiday Inn Express. We appreciate your thoughtful review. We will take all feedback into consideration and apologize that you were not able to obtain a receipt as Hotels.com should have sent an emailed receipt to you on the day of check out. We can always print a blank receipt for you but a detailed receipt would come from the third party you booked with. Please let us know if there is anything else we may assist you with. We hope you will give our Hotel another try in the future

10/10 – Uitstekend

jerry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Holiday Inn Express Marina Staff op 24 jan 2024
Thank you for the five stars Jerry. Those stars make our day brighter, and we’re always delighted to serve happy customers like you.

2/10 – Ontzettend slecht

ZHIQIN

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a horrible experience staying at this hotel. On 6AM Saturday 11/25/2023, my family were waked up by noise from upstairs. The noise were constant and we had to get up around 7AM. I called front desk and was told that the two rooms I paid for was directly underneath the breakfast area. I asked hotel front desk(Elizabeth) to reflect this to the manager. I complained about hotel shall not sell the two rooms directly under breakfast area without telling customer upfront. I also requested front desk to have manager call me back. I'm very disappointed that it's been 4 days and no one called me back. My wife and my son suffered headache from the disturbance of the noise. The hotel clerk told me that they usually do not sell the rooms underneath breakfast area. Sounds like they are aware of the issue but still sold the rooms to customer without upfront disclosure. I'm sending complains to multiple agencies and demand hotel to refund my payment since the hotel failed to provide quiet enjoyment which I had paid for it. Not to mention the pain and suffering due to the greediness of this business.
1 nacht verbleven in november 2023
Reactie van Holiday Inn Express Marina Staff op 24 jan 2024
Hello Zhiqin,Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are that you went through that difficult experience. I just wanted to follow up with you to make sure the situation was 100% resolved to your satisfaction.As you know, it’s important for us to provide our customers with stellar service. That’s why we would love your feedback as to how we handled your negative experience.And if we did fully resolve the issue, would you mind if we share your words with others? We love letting customers know that if a problem arises, we are totally invested in seeing it fixed for them.Thank you so much, and I look forward to hearing from you!

8/10 – Goed

Narcizo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the quite place
1 nacht verbleven in november 2023
Reactie van Holiday Inn Express Marina Staff op 24 jan 2024
Hello Narcizo,We are delighted to hear you had a good experience. We are happy to hear you enjoyed the quiet environment the hotel provides. Please let us know how we can improve our brand and get the perfect score next time around.

8/10 – Goed

Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quite place. Staff are efficient and helpful. Pillows could be better. They are too soft and flatten after a few hours.
2 nachten verbleven in november 2023
Reactie van Holiday Inn Express Marina Staff op 24 jan 2024
Hello Jose,We appreciate your kind words. We’re glad to hear you had a positive experience and value the time you took to provide feedback and are taking immediate steps to address the issue you mentioned. We hope you will come and stay with us again in the future.

4/10 – Matig

Triccia

Positief: Netheid
2 nachten verbleven in november 2023

6/10 – Redelijk

Richard, Los Gatos

1 nacht verbleven in november 2023
Reactie van Holiday Inn Express Marina Staff op 24 jan 2024
Hello Richard,Thank you for the rating. We’ll do an even better job next time around and earn those five stars.

6/10 – Redelijk

Jose, Arroyo Grande

Reisde met familie
Positief: Personeel en service, voorzieningen
So much noice from room to room (toilet flush) can be heard from next room.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Charlene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Dave

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and nice big clean rooms
1 nacht verbleven in oktober 2023
Reactie van Holiday Inn Express Marina Staff op 20 okt 2023
Hello Andrew,Thank you for taking the time out to leave us a review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We hope you will come see us again!

10/10 – Uitstekend

Fred

2 nachten verbleven in september 2023
Reactie van Holiday Inn Express Marina Staff op 20 okt 2023
Hello Fred,Thank you for leaving us a stellar review. We truly appreciate great guest like you! We work really hard to give our guests the finest experience possible, so reviews like yours are truly rewarding to see.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

8/10 – Goed

James

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pricey with Minimum accomodations
The hotel was not what we expected, given the price we paid for it. When we walked in, the girl at the front desk was nice, but didn't smile much. When we asked about the pool and hot tub, she said it wasn't open, with no explaination. Our room was pretty basic. It felt like motel 6 with Hilton pricing. The breakfast was very good.
1 nacht verbleven in september 2023
Reactie van Holiday Inn Express Marina Staff op 11 sep 2023
Hello James,Thank you for staying at the Holiday Inn Express Marina and for taking the time to share your experience. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. Thank you!

6/10 – Redelijk

Roger

Reisde met familie
Spa out of service and appeared to be for some time. No notice given.
2 nachten verbleven in september 2023
Reactie van Holiday Inn Express Marina Staff op 11 sep 2023
Hello Roger,Thank you for stay at the Holiday Inn Express Marina. We appreciate you taking the time to share your experience. We apologize that you were not aware of our spa being out of service, we do have it listed on our website and IHG application. We hope you will give us another opportunity once our spa is up and running. Thank you!

10/10 – Uitstekend

Barbara

1 nacht verbleven in augustus 2023
Reactie van Holiday Inn Express Marina Staff op 20 okt 2023
Hello Barbara,We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at the Holiday Inn Express Marina. Thank you again!

10/10 – Uitstekend

Zhenyu

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Holiday Inn Express Marina Staff op 20 okt 2023
Hello Zhenyu,Your 10/10 review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for lodging in the future. If there’s anything specific you’d like to highlight about your experience, please feel free to share!

8/10 – Goed

Guofan, South San Francisco

Positief: Netheid
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Claire

1 nacht verbleven in augustus 2023

8/10 – Goed

Maria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Downgrade from previous stays
I have stayed at this hotel several times. I was disappointed that the spa was under construction and not available. It’s understandable but still a disappointment. The breakfast is usually very good. This time, not so much. The sausage patties and egg omelets were very over cooked everyday and links were not an option. The breakfast is a reason that I opt to stay here at a higher price than other options. I’ll likely look at other accommodation options in the future.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

luis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean, they have breakfast and parking.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you for your help in arranging early check in so my daughter could get to her thesis defense on time!
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Armando

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool area was closed
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023

6/10 – Redelijk

Gogogadgets

1 nacht verbleven in juli 2023