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Beoordelingen van Grand Cettia Hotel

5 out of 5
Grand Cettia Hotel
Sehit Ahmet Benler Cad.No:97, Marmaris

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 7 van 27 beoordelingen" "
Gastenscore: 8 - Goed. 7 van 27 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 27 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 27 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 27 beoordelingen" "

7,6/10

Netheid

7,2/10

Personeel en service

6,8/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ulker

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2022

4/10 – Matig

Jimmy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

4/10 – Matig

Emin

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was one of the worst experiences we had with any hotel. First of all, when we arrived it was 110° outside and it was 110° inside, they didn't even bother to turn on the Air conditioner even in the lobby. Rooms were old, things were falling a part. We had only two 2 outlets in our room, one in the bedroom and the other in the bathroom. They left us half used shampoo and body wash bottles. Air conditioner stopped working in our kids room, it took hotel one hour to send someone and then they blamed us for it 🙄. Food was terrible, we had to pay for water to drink, this is All Inclusive hotel. Pool was packed, water was murky and we could smell chlorine on the third floor where we stayed. They give you only one key to your room if you want second you need to leave a deposit. Costumer service is horrible. I will never recommend this hotel to anyone.
1 nacht verbleven in juli 2023

4/10 – Matig

Yanina

1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Amaliya

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No AC in lobby, very low AC in the rooms, small swimming pool. The front desk staff not friendly or accomedating.
1 nacht verbleven in juli 2023

8/10 – Goed

ilia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stuff is very friendly, helpfull and speak good english. We asked to change the room to more quet and they did it immediately, i saw on dining room they help to the people to prepare the meal... The room was very clean. Good transportation ( bus number 3 is going from the hotel to city center and cost 8 TL ) - The cooperation with the hotel via email was poor, i asked about airport transfer and it took 5 days to answer, that they don"t have trasfer service. Childrens swimming pool is too shallow. it"s good for small children, but for my son 5 y.o. was too shallow, and to regular swimming pool he can"t enter because it too deep for him
4 nachten verbleven in september 2022
Reactie van FRONT OFFICE TEAM op 8 okt 2022
Thank you very much for all of your nice comments and surely we will make sure to work on our digital responses.Thank you for your valuable input.We hope to welcome you again here at Grand Cettia Hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2022
Reactie van Front Office op 13 sep 2022
Thank you very much for your high rating.We hope to host you again at Grand Cettia .

2/10 – Ontzettend slecht

Maryam

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Terrible terrible, This property belongs to people with kids. Terrible food. If you like French fries you should go there because that is the only food taste good. I seriously don’t recommend this hotel. They charge for safe deposit box in the room, they charge for English language TV, They charge for second room key. Extremely noisy hotel.
2 nachten verbleven in september 2022
Reactie van Front Office op 13 sep 2022
We are sorry that your experience here at Grand Cettia was not up to your liking .Thank you very much for your input.we will definitely take your comments in consideration.

10/10 – Uitstekend

Özlem

2 nachten verbleven in augustus 2022
Reactie van Front Office op 13 sep 2022
Thank you very much for your high ratings.We hope to welcome you again in the future here

10/10 – Uitstekend

Rabia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bel hôtel, bon qualité prix. Très propre On mange très bien Personnel très sympathique
3 nachten verbleven in augustus 2022
Reactie van Front Office op 13 sep 2022
Thank you very much for your kind comments.We hope to see you again in the future.

6/10 – Redelijk

Pirjo

1 nacht verbleven in mei 2022

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good for kids but they have hygiene issues
Family friendly hotel but there is no any activity for adults. All shows and activities only for kids. Staff were not so sensitive about hygiene. Dirty glasses and Bartenders always use their hands while putting ice into glasses. Their fingers always in the glasses and this is unacceptable these days. They don't clean shared toilets well. This also not good for these pandemic days.
3 nachten verbleven in juli 2021
Reactie van Grand Cettia Hotel Front Office op 2 aug 2021
Dear Customer, Your review has been shared with related departments and hotel management .You can rest assured that these issues that you raised will be looked into and be solved as soon as possible.Thank you very much for your feedback .

8/10 – Goed

Berrin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Memnun kaldık
Aile için uygun,temiz,sevimli bir otel..yemekleri fena değil,içeceklerde sorunlar var..eğlenceli bit otel..bir daha gelebiliriz..memnun kaldık..
2 nachten verbleven in oktober 2019
Reactie van Grand Cettia Hotel Management op 23 okt 2019
Bu güzel yorumunuza çok teşekkür ederiz,gelecekte tekrar görüşmek dileğiyle .

6/10 – Redelijk

Muhkam

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Ok. Wouldn't go back though.
Rooms air con was not working. We have a 1 year old and it was very hot in the room. Normally if theres a problem with the room hotels give you an upgrade. But not this one. They gave us a smaller room. After lying saying there were no rooms. Place is nice. Some staff let it down.
2 nachten verbleven in oktober 2019

8/10 – Goed

SERKAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
İyi bir deneyim.
Verilen ücret dahilinde iyi bir konaklama idi. Çocuk oyun alanları bizim için önemli idi ve gayet iyiydi.
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

11 nachten verbleven in juli 2019

8/10 – Goed

Julie Kee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2019

6/10 – Redelijk

Stephane

10 nachten verbleven in april 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
worst experience
other guests arguing in the middle of the night screaming at each other i have a child as do most people clearly they were u der the influence and couldnt handle their drink worst hotelfor food it was the same food everyday breakfast egg n beans dinner pasta n chips chef didnt like my husband so burnt his omlette worst hotel to stay in also no iron 5Lira for1 item
8 nachten verbleven in oktober 2018

8/10 – Goed

Mehmet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in augustus 2017

6/10 – Redelijk

Geverifieerde reiziger

3 nachten verbleven in juli 2017

10/10 – Uitstekend

alix, a

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel well catered for kids
Best Turkish holiday I have had friendly staff and shows were brilliant at night
7 nachten verbleven in mei 2017

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic friendly clean hotel
Staff fantastic lovely town would love to revisit

8/10 – Goed

Helene, København

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
En stjerne mindre
Marmaris er fantastisk.. Rigtig godt hotel, desværre var de ikke så service orienteret som sidste år. Pool området er perfekt til børn.

6/10 – Redelijk

SYEDUL, London

Negatief: Personeel en service
Hotel was OK but customer service was not great
This hotel was average. Food wasn't great compared to other hotels I stayed in. Not much entertainment. Same things repeated everyday. I have stayed in much better hotels. Biggest problem I had was the AC would come on only after 6 o clock which was absolutely ridiculous in the August heat. Staff lied to me several times when I complained. Would NOT stay in this hotel again.

6/10 – Redelijk

Ismail, Frankfurt

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Überfüllt und zu klein
Das Hotel war überfüllt. Doppelzimmer statt Familienzimmer bekommen. Kein Möglichkeit sich zu bewegen. Zu wenig Platz d.h. gleichzeitig zu wenig Liegen. Pools sehr klein.