Exterieur

Beoordelingen van Knights Inn Martinsburg

1.5 out of 5
Knights Inn Martinsburg
1997 Edwin Miller Blvd, Martinsburg, WV

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 125 van 549 beoordelingen" "
Gastenscore: 8 - Goed. 215 van 549 beoordelingen" "
Gastenscore: 6 - Redelijk. 118 van 549 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 549 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 549 beoordelingen" "

7,6/10

Netheid

7,4/10

Personeel en service

6,6/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

josh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome
2 nachten verbleven in april 2024

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No problem at all
2 nachten verbleven in februari 2024

6/10 – Redelijk

Amy

1 nacht verbleven in februari 2024

8/10 – Goed

Joseph

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet property
2 nachten verbleven in januari 2024

6/10 – Redelijk

Richard

1 nacht verbleven in januari 2024

4/10 – Matig

Joseph

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
The heating unit didn't get hot in that room water coming from the floor in the bathroom tile
2 nachten verbleven in januari 2024
Reactie van VSS op 15 jan 2024
Hi Mr White, thank you for your review. You have been here countless times and we appreciate your patronage, however it seems like you only leave reviews on the very few poor stays. With that being said, we do take all reviews seriously - especially those by regular guests - and upon inspection of both the heating unit and the bathroom tile, it seems that both are fine.

8/10 – Goed

Guillermo

Reisde met partner
Positief: Voorzieningen
4 nachten verbleven in december 2023
Reactie van VSS op 15 jan 2024
Thank you for your review.

6/10 – Redelijk

Anka

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Malpropre
1 nacht verbleven in december 2023
Reactie van VSS op 15 jan 2024
Thank you for your review.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Remodeling rooms
2 nachten verbleven in december 2023
Reactie van VSS op 21 dec 2023
Thank you for your review! We're thrilled to hear that you appreciated our recent remodel. It's always a pleasure to welcome back our frequent guests and provide an enhanced experience. We're grateful for your continued support and look forward to your next visit!

8/10 – Goed

Shamika

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful and respectful
2 nachten verbleven in december 2023
Reactie van VSS op 21 dec 2023
Thank you for your review and for highlighting our helpful and respectful service. We're glad to hear that you had a positive experience. Your feedback is valuable, and we'll continue to strive for excellence in our service. We hope to welcome you back for an even better stay in the future!

10/10 – Uitstekend

Luis, Bradenton

1 nacht verbleven in november 2023
Reactie van VSS op 21 dec 2023
Thank you for the fantastic 5/5 review! We're thrilled that you had a wonderful experience during your stay. We appreciate your kind review and hope to have the pleasure of hosting you again soon!

8/10 – Goed

Connie, Vicksburg

Negatief: Netheid, voorzieningen
Overall, not a bad hotel. Except.... when i got into thw room the ice bucket had dirt, other type debris & a used kleenex in ir. It made me wonder about how clean the rest of the room & bedding truly was.
1 nacht verbleven in november 2023
Reactie van VSS op 15 nov 2023
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We're glad to hear that overall, your experience was satisfactory. However, we apologize for the inconvenience you encountered with the cleanliness of the ice bucket in your room.Please rest assured that your concerns have been addressed with our housekeeping team to ensure that such oversights are not repeated. Maintaining a high standard of cleanliness is paramount to us, and we deeply regret that we fell short of your expectations in this regard.We appreciate your understanding and hope that you will give us another opportunity to provide you with the exceptional experience that we strive to offer all our guests.If your travels bring you back to the area, we would be delighted to welcome you again and demonstrate the improvements we've made based on your valuable feedback.

4/10 – Matig

Rita

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van VSS op 17 okt 2023
Thank you for your review

6/10 – Redelijk

George

Positief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van VSS op 17 okt 2023
Thank you for your review

8/10 – Goed

Gerrit

Reisde met partner
Positief: Netheid, personeel en service
reasonably priced
1 nacht verbleven in oktober 2023
Reactie van VSS op 17 okt 2023
Thank you for your review

8/10 – Goed

constance

1 nacht verbleven in oktober 2023
Reactie van VSS op 12 okt 2023
Thank you for your review

8/10 – Goed

Cavalyn

Positief: Netheid, staat van de accommodatie en faciliteiten
Nothing was negative
1 nacht verbleven in augustus 2023
Reactie van vss op 19 aug 2023
Thank you for your review. We hope to see you again.

8/10 – Goed

Jason

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van vss op 19 aug 2023
Thank you for your review. We hope to see you again.

8/10 – Goed

Jason

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night stay with family.
I have stayed in other places in the area and I have found this to be the cleanest and most comfortable. Its pet friendly witch is a big plus. I would recommend it to others.
1 nacht verbleven in augustus 2023
Reactie van VSS op 18 aug 2023
Thank you for your review, Jason. We're glad you enjoyed your stay and we hope to see you again soon.

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
Hotel room was clean and comfortable. Loved the fact they are all outside access. Did not like nor care for the loudness of the lady living at the hotel or her company. They were very loud and obnoxious.
2 nachten verbleven in juli 2023
Reactie van VSS op 18 aug 2023
Thank you for your review, Heather. I apologize for your neighbors - please let us know next time and we will handle this and any other issues that may arise during your stay. However, we are glad you enjoyed your stay and we hope to see you again soon.

8/10 – Goed

Robert

1 nacht verbleven in juli 2023
Reactie van VSS op 19 aug 2023
Thank you for your review. We hope to see you again.

8/10 – Goed

Ian

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice little hotel at a great price! Staff was very friendly and the room was clean.
1 nacht verbleven in juli 2023
Reactie van VSS op 19 aug 2023
Thank you for your review. We hope to see you again.

2/10 – Ontzettend slecht

Aleania

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ladies, DO NOT STAY AT THIS HOTEL ALONE. The room needed cleaning. Most of the others staying at this property appear to have obvious drug problems. Even tho I locked door and placed items infront of door still feel unsafe. If they are going to use this propety as a drug hotel the least they could do is put the expedia or other online reserving guests in a specific part of the hotel and the crackheads in a seperate part of the hotel esp given the seperate building designs. This is prob the worst hotel ive ever stayed at and ive stayed at plenty of low end budget hotels. Would def have left if the room was refundable. No wonder all the room choices were non refundable. Expedia should end their contract with this location before someone is hurt or worse. Will never stay here again.
1 nacht verbleven in juli 2023
Reactie van VSS op 10 jul 2023
Thank you for taking the time to share your feedback regarding your recent stay at our motel. We greatly appreciate your input as it allows us to address any concerns and improve our services.We are truly sorry to learn about your experience and the allegations of drug activity during your stay. We want to assure you that we take such matters very seriously and do not condone any illegal or disruptive behavior on our premises.It is important to note that the safety and well-being of our guests is our top priority. We have implemented various security measures to maintain a safe environment, including close cooperation with the local authorities. In fact, our motel is located across the street from the state police station, which allows for swift response and regular patrols in the area.We encourage our guests to report any suspicious activities to our front desk staff or directly to the police, as this helps us maintain a secure environment for everyone. We have a strict policy against any form of illicit behavior, and we work diligently to ensure compliance with all laws and regulations.Please be assured that we have taken your feedback seriously, and we will continue to reinforce our efforts in monitoring and addressing any potential issues that may arise. We genuinely value your patronage and hope you will consider giving us another opportunity to provide you with an improved experience in the future.Thank you again for bringing this matter to our attention.

2/10 – Ontzettend slecht

Nir, Suwanee

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van VSS op 20 jun 2023
Thank you for taking the time to provide us with your feedback. We appreciate all forms of input from our guests, as it helps us identify areas where we can improve and enhance our services.We regret that your recent experience at our motel did not meet your expectations. We apologize for any inconvenience caused during your stay.Please know that we take your feedback seriously and will make every effort to address any shortcomings. Your satisfaction is our utmost priority, and we hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future.If you have any specific concerns or suggestions that you would like to share with us, please do not hesitate to reach out. We value your input and would be grateful for the chance to make amends.Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back and exceed your expectations.

8/10 – Goed

Charles

2 nachten verbleven in juni 2023

8/10 – Goed

Willis

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Cleanliness was good , very peaceful stay.
2 nachten verbleven in mei 2023
Reactie van VSS op 17 mei 2023
Thank you for your stay and we hope to see you again soon!

4/10 – Matig

Richard

Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is pretty run down. It appeared to me that some people actually live there. I traveled alone so it was ok for me, but there is no way my wife would stay there.
1 nacht verbleven in mei 2023
Reactie van VSS op 9 mei 2023
Thank you for your review.

10/10 – Uitstekend

Anita

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service
The rooms need a thorough cleaning and updated
1 nacht verbleven in april 2023
Reactie van VSS op 9 mei 2023
Thank you for your review.

8/10 – Goed

Corinne

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable and clean for the money.
3 nachten verbleven in april 2023
Reactie van VSS op 9 mei 2023
Thank you for your review.

4/10 – Matig

Gregory, Shortsville

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place felt like we were walking into a prison, and the area was very downtrodden. We felt very unsafe staying here, for a multitude of reasons.
Reactie van VSS op 8 mrt 2023
Thank you for your review Gregory and we are sorry you felt that way.

6/10 – Redelijk

Gerrit

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
We were in the end unit... the hot water did not get hot, only warm... not what we like in a bathtub. The Wifi hardly reached the room and would not allow us to stream.
1 nacht verbleven in maart 2023

4/10 – Matig

Joseph

Negatief: Personeel en service, voorzieningen
The attitude of the person that checked me in
1 nacht verbleven in december 2022
Reactie van VSS op 26 dec 2022
We apologize about that but we appreciate your feedback. Thank you for staying with us and we promise to do better next time!

4/10 – Matig

Johanne

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good : hot shower Average for the cost : amnesties Bad : old, not so clean, mattress Still pricy for the value we get
1 nacht verbleven in november 2022
Reactie van VSS op 21 nov 2022
Thank you for your review

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awful place
Room was in dismal shape, smelled of cat pee and sheets were stained. Drunk people were hanging out in the parking lot.
1 nacht verbleven in oktober 2022

6/10 – Redelijk

Gilles

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Le wifi is not good,no coffee,no Kleenex
1 nacht verbleven in oktober 2022
Reactie van VSS op 25 okt 2022
Thank you for your review

8/10 – Goed

Kurt

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The room was ok, older but clean, couch was terrible. Staff were nice and for the price it was as good as you could ask for.
1 nacht verbleven in oktober 2022
Reactie van vss op 25 okt 2022
Thank you for your review

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022
Reactie van vss op 25 okt 2022
Thank you for your review

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rough!
Motel is way past its prime in desperate need of a total overhaul. Please note the mold on the inside of the cabinets in the photos below
Trash left in room by prior occupant. YUM!
1 nacht verbleven in september 2022
Reactie van VSS op 6 okt 2022
Thank you for your review

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022
Reactie van VSS op 6 okt 2022
Thank you for your review

6/10 – Redelijk

Patrick

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Room was clean and bed comfortable. Only problem was shower was cold but bathroom sink was hot.
1 nacht verbleven in september 2022
Reactie van VSS op 6 okt 2022
Thank you for your review

6/10 – Redelijk

Herbert

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Cheapest bed in the area clean sheets and Hot water is the plus side. Property conditions in the room we're pretty bad I had a big crack in my door you can see daylight through about a three-quarter inch wide okay for me I'm Solo Traveler but not for everyone
1 nacht verbleven in september 2022
Reactie van VSS op 8 sep 2022
Thank you for your review and for bringing this matter to our attention, Herbert. We appreciate you staying with us and we hope to see you again soon!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible Hotel
Everything reaked of cigarette smoke in the non-smoking rooms. There was blasting music outside of our room until 10:30 at night fueling what seemed like a low-budget prostitution ring - all complimented by paper thin walls so we could hear every bit of what was going on. A significant amount of black mold spots in the bathroom. The TV constantly broke up, and the bed sounded like rubbing metal any time you moved on it. There was hair around, a dirty towel, and the sink backed up when we used it the first time.
Mold
Mold
Mold
Hole in door
1 nacht verbleven in september 2022
Reactie van VSS op 20 okt 2022
Thank you for your review

6/10 – Redelijk

LINDA

Reisde met huisdieren, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Served it’s purpose as a place to sleep. Nonsmoking room reeked of smoke. Pdo d walk area had empty poop bag stand, and tissue holder in room had no tissues.
1 nacht verbleven in augustus 2022
Reactie van VSS op 8 sep 2022
Thank you for your review and for bringing these matters to our attention, Linda. We appreciate you staying with us and we hope to see you again soon!

8/10 – Goed

Stephen

Zakenreiziger
Positief: Netheid
Can’t picture staying here for a long time but for a day or two it was fine. Would benefit from having more plugs in the room, you have 2 outlets at the vanity and 1 on the desk and that is it. Room was clean, no complaints. Fridge, freezer and microwave functioned as they should. I’d stay there again if I’m in the area for a day or 2.
1 nacht verbleven in augustus 2022
Reactie van vss op 8 sep 2022
Thank you for your review and for staying with us! We hope to see you again soon.

10/10 – Uitstekend

Ryan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2022
Reactie van vss op 8 sep 2022
Thank you for your review and for staying with us! We hope to see you again soon.

8/10 – Goed

Charmaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only that non smoking room smelt like smoke
1 nacht verbleven in augustus 2022
Reactie van vss op 8 sep 2022
Thank you for your review and for staying with us! We hope to see you again soon.

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Knights Inn was clean and the staff was courteous and helpful
10 nachten verbleven in juli 2022
Reactie van VSS op 8 sep 2022
Thank you for your review and for staying with us! We hope to see you again soon.

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the people they are so friendly
1 nacht verbleven in juli 2022
Reactie van VSS op 8 sep 2022
Thank you for your review and for staying with us! We hope to see you again soon.

4/10 – Matig

Rebecca

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Horrible stay this time
The bed and pillows were absolutely horrible spaces in flooring fridge didn’t get very cold smoke smell in room upon arrival. Good note was training a new employee who was very pleasant
1 nacht verbleven in juli 2022
Reactie van General Manager op 22 jul 2022
Dear Rebecca, We hope you'll accept our apologies for any issues with our accommodations during your stay. We'll be sure to discuss all of your comments internally, however, please consider visiting us again later down the road.

6/10 – Redelijk

jipeng

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2022