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Beoordelingen van Super 8 by Wyndham Martinsburg

2 out of 5
Super 8 by Wyndham Martinsburg
2048 Edwin Miller Blvd, Martinsburg, WV

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 22 van 221 beoordelingen" "
Gastenscore: 8 - Goed. 42 van 221 beoordelingen" "
Gastenscore: 6 - Redelijk. 61 van 221 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 221 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 45 van 221 beoordelingen" "

5,8/10

Netheid

6,4/10

Personeel en service

5,6/10

Voorzieningen

5,2/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Marissa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Eugene

Positief: Netheid, personeel en service
Ok.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Chazz

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Upon arrival to the property on the evening of Thursday 02/08/2024 it was obvious that the Cleaning and sanitizing responsibilities have been neglected if not abandoned completely. We checked in and were told we had to pay a 50$ deposit and it would be returned in The morning when we checked out. After going to the room and going to sleep I woke up at around 5 AM and went outside to smoke and making sure I didn’t smoke in the room and lose the deposit. While I was outside smoking I saw the front desk worker who we spoke to later on that morning to check out. We had to be at our job site at 9 am so we went to the front desk to checkout after we cleaned up the room after ourselves and I took the trash that had accumulated and tied it up and Brought it with us to throw away when we got outside. After giving the desk worker our key card to the room she told us to give her just a minute and she would check the room. After just three minutes a different, older lady appeared from the back employee area. She informed us that we had smoked in room and that she wasn’t going to give us our 50$ deposit back. When we told her that we had not smoked in the room, Her response was that she found Ashes on the floor. She then stated that “The county will not allow them to to return deposits when someone smokes in the room. She was very rude and unpleasant. I’m not going to tell anyone how unprofessional and unacceptable there behavior is. This is an obvious pattern on the businesses reviews.
1 nacht verbleven in februari 2024

8/10 – Goed

Connie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Older property but nice room for the price.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Vincent

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

4/10 – Matig

sylvie

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
le séchoir ne fonctionnait pas et le déjeuner étaiyt inexistant et l endroit tres sale je n auraIS pas mangé la de toute facon a bannir de mes choix hotels
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jacques, Sainte Catherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Brian

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Internet did not work, we cancelled and booked somewhere else.
1 nacht verbleven in oktober 2023

8/10 – Goed

Tobia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Good room. Good breakfast -- a bagged breakfast but had everything I needed, muffin, fruit, yogurt, water, cereal bar.
1 nacht verbleven in september 2023

4/10 – Matig

Holli

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Deposit wasn’t mentioned til after I paid for room. Can take up to a week for it to be refunded. Ac unit was busted up in room with it dripping condensation on cords under it. No vending machines and I was told they don’t serve breakfast at the moment when I mentioned breakfast at check in. We chose this hotel because breakfast was mentioned online.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Teresa

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

George

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Traveling Archer.
Nice place ,for an older building. Clean and comfortable, and inexpensive. Good location .
5 nachten verbleven in augustus 2023

4/10 – Matig

Bruce

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not again.
Place is pretty dirty, starting with the checkin, filthy windows and doors when entering, hoarder looking behind the checkin counter, room condition as well. It's one of those places where you don't want to touch anything.
1 nacht verbleven in juli 2023

4/10 – Matig

Edward

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uncomfortable
Smells of mildew and just smells. No smoking but you can smell smoke, especially of the weed variety. Advertized breakfast but there was no breakfast on any of the days we were there. Beds are hard as a rock. We did get fresh towels faily though, well i hope they were fresh. I took a picture of the breakfast counter with nothing on it but this review is not letting me post it.
7 nachten verbleven in juni 2023

4/10 – Matig

Victoria

Negatief: Netheid, comfort kamer
Unhappy Stay at Super 8 in Martinsburg WV
It wasn't at all what I expected for one thing had to stay extra nights so I thought I would get the extra nights at same price I booked on hotel com but I didn't had to pay more. The room had roaches and a mildew smell in carpet. I had to deal with it cause I couldn't afford anything else. Still I would of thought it would of been a better experience than I endured. And website stated continental breakfast which it did not have, that was reason I booked there to begin with, and wasn't told this until after I was charged on my bank card then there was no refund very disappointed. But again worst of it all was the fact that I had to pay extra money to stay extra nights and it looks like I'm gonna have to extend my stay again so once again I'm sure I'll be charged more money than I originally paid from the start and I never checked out when I extended the stay so I think I should of been charged the original quote, or at least a decent discount. And I also think the fact that a deposit is required should be mentioned on the website. Just not at all what I expected. And for the record I checked with another hotel in the area and if you have to extend your stay and don't check out you're charged same rate as you were charged when you first booked on line, wish I knew that before I chose Super 8. The staff was pretty good tho.
7 nachten verbleven in juni 2023

6/10 – Redelijk

Jean

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It's ok
The hotel was ok, but it's listed as serving breakfast, but all that is available is coffee. The reason we chose that location was because they were to have breakfast. That was disappointing.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023

10/10 – Uitstekend

Raul

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice room and clean, in a great location. No any kind of breakfast, just coffee, they need more.
2 nachten verbleven in september 2022

10/10 – Uitstekend

Raul

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location, room was very nice. No breakfast, we were hoping for more than coffee
1 nacht verbleven in september 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location was convenient for our needs. Staff was friendly. Facility is older.
1 nacht verbleven in september 2021

8/10 – Goed

Andres

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in september 2021

2/10 – Ontzettend slecht

Clarissa

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My reservation was completely canceled because they overbooked wont recommend.
2 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfy, price was good, friendly environment
1 nacht verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Charged extra for no reason
Should not have been charged $50.00 since i had already paid in advance for the room. Would really appreciate that charge being taken off of my credit card. It would be easier than me having to contact the credit card company and have them refuse that charge.
2 nachten verbleven in juni 2021

10/10 – Uitstekend

Darrell

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in april 2021

10/10 – Uitstekend

Darrel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great got good service
28 nachten verbleven in maart 2021

8/10 – Goed

Christina

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in maart 2021

8/10 – Goed

Linda

1 nacht verbleven in januari 2021

8/10 – Goed

Garry

Reisde met een groep
Positief: Personeel en service
Super 8
Are stay was average room was neat and clean
4 nachten verbleven in november 2020

4/10 – Matig

Shirley

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
This hotel has seen better days. It was cheap but that was the only good part. No breakfast as advertised. Coffee ran out and was not refilled. Seemed very sketchy
1 nacht verbleven in november 2020

2/10 – Ontzettend slecht

William

1 nacht verbleven in oktober 2020

6/10 – Redelijk

David

Positief: Comfort kamer
Basic
Really basic, not especially clean looking. Probably a motel for traveling blue collar workers.
1 nacht verbleven in oktober 2020
Reactie van with much appreciation, Dale op 2 nov 2020
Thank you very much for your candid review of your recent stay at our hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating to the property within the next couple of months. our main priority is to be able to offer a very well-maintained and comfortable atmosphere. if you would be willing to give us a chance to turn your experience around. it would be such a pleasure to personally welcome you back to our new and improved hotel !

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Personeel en service
Extremely poor customer service. Rips you off form the beginning.
1 nacht verbleven in oktober 2020
Reactie van katie op 26 okt 2020
Sorry for bad experience you had , we already start the pross to fix it I look forward in hearing from you and looking forward to welcome you

8/10 – Goed

Melissa

4 nachten verbleven in september 2020
Reactie van dale op 26 okt 2020
We are glad that you enjoy your stay, hope to se you again soon

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Nope not again.
The employees were nice and friendly, but one room smelled of smoke and the floor was slightly sticky. The room door would not shut properly with out using force. The other room had a strange smell but that could be from the disinfectant they use. We did find something that looked like food under the desk.
1 nacht verbleven in september 2020
Reactie van dale op 26 okt 2020
Thank you for bringing into our attention your concern regarding you stay. We would also like to inform you that the matter is being resolved as of the moment. Thank you very much for your patronage, and we hope to be of service to you again very soon

4/10 – Matig

Theresa, Ft. Lauderdale

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very old place, small, cramped. Beds were clean and ok for comfort. Towels were very threadbare and old. Place seemed clean enough just very old and don’t know about the carpet (that seemed really dirty). Def wouldn’t walk barefoot on that
3 nachten verbleven in augustus 2020

2/10 – Ontzettend slecht

Marc

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
Had bad room conditions bathroom problems!!
2 nachten verbleven in augustus 2020

10/10 – Uitstekend

Marion

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2020

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2020

4/10 – Matig

No.Name, Virginia

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
It was terrible! Very noisy and no management. Wont stay again.
1 nacht verbleven in juli 2020

2/10 – Ontzettend slecht

Michae

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
gross
This place was gross. The whole building smelled, the carpet was nasty, there was old rolled up carpet in the hall that was torn out of a room. I never sat down. We left and went to another hotel.
1 nacht verbleven in juni 2020

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2020

6/10 – Redelijk

Anastacia

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
I’ve had better experiences
Very clean friendly staff, only issue I had was my card being charged twice for the deposit which I think should be applied when reserving the room via web.
1 nacht verbleven in juni 2020
Reactie van Dale - Manager op 3 jul 2020
Dear Anastacia, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

4/10 – Matig

Katie

Reisde met een groep
Negatief: Personeel en service
Unsatisfied
The carpets were being replaced and piles in the way. There was no way to plug in the lamp that was already existing in the room. The morning of checkout 2 calls were recieved by 10am when check out was at 11. We did not have a do not disturb sign that could be hung. Seemed very unorganized. I will return to the town but not the hotel.
2 nachten verbleven in juni 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place... Clean comfortable... Would stay again on our way thru.
1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Gary

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unkempt
1 nacht verbleven in januari 2020

10/10 – Uitstekend

Jorge

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020

2/10 – Ontzettend slecht

Zach

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
That property needs to be completely from top to bottom. My room was cleaned and the person left the window opened on the first floor. A man room was robbed police were called
5 nachten verbleven in december 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel needs updated!
Room had a musty smell. Bath tub had soap scum. Mattresses were in poor shape and old. Pillows were very thin. Curtains were old. Wallpaper peeling. Faucets were loose. I would not stay here again. Hotel definitely needs updated!
1 nacht verbleven in november 2019