Luxe beddengoed, een strijkplank/strijkijzer, extra bedden, gratis wifi

Beoordelingen van Quality Inn & Suites Matteson near I-57

2.5 out of 5
Quality Inn & Suites Matteson near I-57
21050 Matteson Avenue, Matteson, IL

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 174 van 945 beoordelingen" "
Gastenscore: 8 - Goed. 223 van 945 beoordelingen" "
Gastenscore: 6 - Redelijk. 198 van 945 beoordelingen" "
Gastenscore: 4 - Matig. 137 van 945 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 213 van 945 beoordelingen" "

6,2/10

Netheid

6,8/10

Personeel en service

5,6/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sally

Positief: Personeel en service
The room was nice with a very comfortable bed. The parking lot at night seemed like there were people in cars hanging around but I did not have any problems. I didn't eat the breakfast so can';t comment on that.
1 nacht verbleven in mei 2024
Reactie van General Manager op 7 mei 2024
Dear Sally,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Nice hotel to spend one night
2 nachten verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Andrea,It was great to have you staying with us at Quality Inn & Suites Matteson near I-57 and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 – Ontzettend slecht

Erin

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s was disgusting. I got bit by bed bugs. I even have a picture of one on my pillow and pictures of the bites and the manager didn’t want to hear it.
2 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Erin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 – Matig

Barbara

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very basic. Could’ve been cleaner
1 nacht verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Dear Barbara,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 – Matig

Ranika

2 nachten verbleven in april 2024
Reactie van General Manager op 15 mei 2024
Dear Ranika,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 – Matig

Frederick

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Weird smell in room/hotel. You get what you pay for.
2 nachten verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Dear Frederick,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 – Matig

Alison

Negatief: Voorzieningen
Paper thin walls, no automatic entry doors, would not repair/replace microwave when issue brought up
5 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Alison,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 – Redelijk

Patricia

1 nacht verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Patricia,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 – Ontzettend slecht

Zaketa

1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Zaketa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 19 mrt 2024
Dear Frank,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 – Matig

Artrina

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not the best place
2 nachten verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear Artrina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 – Redelijk

Milton

Negatief: Staat van de accommodatie en faciliteiten
Had to change rooms cause the first one was dirty
1 nacht verbleven in februari 2024
Reactie van General Manager op 18 mrt 2024
Dear Milton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Ontzettend slecht

Ernest

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 18 mrt 2024
Dear Ernest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Ontzettend slecht

RENE

1 nacht verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Dear Rene,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 – Uitstekend

Kionte

1 nacht verbleven in maart 2024
Reactie van General Manager op 9 mrt 2024
Dear Kionte,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 – Ontzettend slecht

Dollie

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
DO NOT STAY IN THIS DIRTY HOTEL!!! Every time I stayed in a hotel, I always checked the bed and mattress, and it was dirty with blood. I asked to move to a different room, and it was still dirty with stains all over the bed and pillows. The worst part was when the front desk told me to change the sheets and give them to him. He made me a housekeeper. TERRIBLE!!!
1 nacht verbleven in maart 2024
Reactie van General Manager op 6 mrt 2024
Dear Dollie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Uitstekend

Deseree

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Dear Deseree,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 – Matig

Anthony

2 nachten verbleven in februari 2024
Reactie van General Manager op 18 feb 2024
Dear Anthony,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 – Ontzettend slecht

Jemmy

5 nachten verbleven in februari 2024
Reactie van General Manager op 23 mrt 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 – Ontzettend slecht

Jemmy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van General Manager op 17 feb 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 – Goed

Pamela

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
okay for the money
Motel was fine for the money. Not a lot of choices for breakfast. Over all was good for our group. Mainly was just there to sleep.
2 nachten verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Dear Pamela,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 – Ontzettend slecht

Shawnta

2 nachten verbleven in februari 2024
Reactie van General Manager op 23 mrt 2024
Dear Shawnta,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 – Redelijk

Donna

Reisde met familie
Hotel needs to be updated. Only one elevator working; hasn't much change since my last visit in Sept 23
2 nachten verbleven in januari 2024
Reactie van General Manager op 5 feb 2024
Dear Donna,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Uitstekend

Angel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente hotel . .
5 nachten verbleven in januari 2024
Reactie van General Manager op 5 feb 2024
Dear Angel,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Uitstekend

Andre

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van General Manager op 4 feb 2024
Dear Andre,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Uitstekend

Lakisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great experience
1 nacht verbleven in februari 2024
Reactie van General Manager op 4 feb 2024
Dear Lakisha,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 – Goed

Carolyn

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I didn't have to deal with any loud music, room was kept up daily by the housekeeping staff. The coffee was available all day and night. My room and the areas I traveled were clean. I stayed for 20 days. Up to par with for the surrounding hotels near by in my opinio..
19 nachten verbleven in januari 2024
Reactie van General Manager op 1 feb 2024
Dear Guest,Thank you for choosing us at (hotel) during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 – Ontzettend slecht

Betty M

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We found bed bugs in our room the people were in the room next door loud
7 nachten verbleven in januari 2024
Reactie van General Manager op 23 jan 2024
Dear Betty,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Ontzettend slecht

ALLICE

Reisde met familie
During our stay at this location we encountered and were bitten by bed bugs and the staff showed no real concern.
Reactie van General Manager op 24 jan 2024
Dear Allice,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 – Uitstekend

Peterson

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I think they can do better with they food
1 nacht verbleven in januari 2024
Reactie van General Manager op 19 jan 2024
Dear Peterson,We are delighted that you decided to stay with us at Quality Inn & Suites Matteson near I-57 during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 – Ontzettend slecht

Belinda

1 nacht verbleven in januari 2024
Reactie van General Manager op 6 feb 2024
Dear Belinda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 – Matig

Tiffany, Blue Island

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It would have been a decent stay if we didn’t have to pay a $150 deposit on top of the already paid room rate. No other hotel I’ve ever stayed in does this.
1 nacht verbleven in januari 2024
Reactie van General Manager op 15 jan 2024
Dear Tiffany,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 – Matig

Stanley

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van General Manager op 26 jan 2024
Dear Stanley,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 – Uitstekend

Pauline

1 nacht verbleven in januari 2024
Reactie van General Manager op 9 jan 2024
Dear Pauline,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Uitstekend

Brianna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Front desk
Rooms were nice the most important was the front desk receptionist he was absolutely great off the service alone I would recommend this hotel check in was 1-4-24 night I didn’t get his name but hopefully he sees this review
1 nacht verbleven in januari 2024
Reactie van General Manager op 9 jan 2024
Dear Brianna,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 – Matig

Keith

Reisde met familie en kleine kinderen
Couldn’t get a plunger or plumber for two days
3 nachten verbleven in december 2023
Reactie van General Manager op 8 jan 2024
Dear Keith,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Uitstekend

Keyna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van General Manager op 8 jan 2024
Dear Keyna,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Uitstekend

ERNESTO

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sin comentarios
1 nacht verbleven in december 2023
Reactie van General Manager op 2 jan 2024
Dear Ernesto,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Uitstekend

Kyndall

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Accommodating ! No problems
3 nachten verbleven in december 2023
Reactie van General Manager op 30 dec 2023
Dear Kyndall,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 – Ontzettend slecht

Felicia

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
NEVER AGAIN
Roach motel. Ran to front desk & guy acted surprised. Video/pic as proof.
1 nacht verbleven in december 2023
Reactie van General Manager op 29 dec 2023
Dear Felicia,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Didn’t have toilet paper and when called to front desk they told us to come get it. Shower water was streaming lightly. Something brown was on the wall next to toilet and toilet needed a plunger in morning breakfast was crap and oh was bitter
3 nachten verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 – Matig

SHELLEY

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Spider webs + Cold air + Dingy towels = GROSS!
Ugh! We arrived around 7pm exhausted from a 10 hour road trip and the room was freezing even though it said 83 degrees. We tried to adjust the heat but it constantly kept blowing cold. Couldn’t get ahold of anyone at front desk so we were too tired to get dressed and go back down stairs so we suffered. The towels are dingy looking and there were spiderwebs on the wall which is gross.
1 nacht verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Dear Shelley,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 – Ontzettend slecht

Pablo

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van General Manager op 7 feb 2024
Dear Pablo,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 – Matig

Milton

Negatief: Netheid, staat van de accommodatie en faciliteiten
Reactie van General Manager op 7 feb 2024
Dear Milton,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Uitstekend

Barbara

1 nacht verbleven in december 2023
Reactie van General Manager op 22 dec 2023
Dear Barbara,We are delighted that you decided to stay with us at Quality Inn & Suites Matteson near I-57 during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 – Ontzettend slecht

sarah

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very old and dirty property. Left without a refund and went to Hampton across the street
1 nacht verbleven in december 2023
Reactie van General Manager op 20 dec 2023
Dear Sarah,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Uitstekend

Willie

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van General Manager op 20 dec 2023
Dear Willie,It was great to have you staying with us at Quality Inn & Suites Matteson near I-57 and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 – Ontzettend slecht

Ira

7 nachten verbleven in december 2023
Reactie van General Manager op 19 dec 2023
Dear Ira,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 – Matig

Claude

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Don’t book if you value your life!
I wouldn’t recommend this place. It’s very old & needs to be completely gutted or demolished to be rebuilt. Wallpaper coming off, shower nozzles were old & very loose. The carpet was nasty! Had to wear either slippers or socks the whole time. This place needs to be addressed ASAP!
2 nachten verbleven in december 2023
Reactie van General Manager op 5 dec 2023
Dear Claude,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Ontzettend slecht

JordN

Negatief: Voorzieningen
When you book on hotels.com the property also makes you pay an expensive deposit on site and will hold the deposit for more than 5 business days. This is inappropriate
1 nacht verbleven in november 2023
Reactie van General Manager op 29 nov 2023
Dear Jordn,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager