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Beoordelingen van Mercure Melbourne Doncaster

4 out of 5
Mercure Melbourne Doncaster
6 TOWER STREET, Doncaster, VIC

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 67 van 111 beoordelingen" "
Gastenscore: 8 - Goed. 30 van 111 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 111 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 111 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 111 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rochel

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was a god experience with friendly staff and great service. The rooms were clean although it can be better with an additional bench in the room or bathroom to place bags. It’s close to a shopping centre with a range of options for eatery. Overall was a very pleasant stay.
2 nachten verbleven in april 2024
Reactie van Emmi, Executive Assistant Manager op 7 mei 2024
Hi Rachel,Thanks for taking the time to provide your feedback. We have certainly reviewed this with our Engineering Team for follow up.

8/10 – Goed

Wun Tong, Kowloon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Emmi, Executive Assistant Manager op 4 apr 2024
Hi Wun Tong,Thanks for reviewing our hotel. We hope to see you again soon.

10/10 – Uitstekend

Emma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service. Early check in and complimentary food
5 nachten verbleven in maart 2024
Reactie van Emmi, Executive Assistant Manager op 27 mrt 2024
Dear Emma,Thank you for your review of our hotel. It is lovely to read about your experience with us and we look forward to welcoming you back soon.

6/10 – Redelijk

Christina

Positief: Staat van de accommodatie en faciliteiten
No valet parking Car / hotel entry difficult to find even with GPS No shower cap Long walk from room to lifts. Restaurant staff and food were very good Check out guy very helpful
1 nacht verbleven in maart 2024
Reactie van Emmi, Executive Assistant Manager op 27 mrt 2024
Dear Christina,Thank you for reviewing our hotel. It is great to read about your experience. Please note that we do have guest amenities available on request either by calling the team, or ordering via the QR code in the room for items such as shower caps.

10/10 – Uitstekend

Janet, Oak Park

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Emmi, Executive Assistant Manager op 9 mrt 2024
Hi Janet.Thanks for rating our hotel.

10/10 – Uitstekend

cathy

1 nacht verbleven in februari 2024
Reactie van Emmi, Executive Assistant Manager op 29 feb 2024
Hi Cathy,Thanks for rating our hotel.

10/10 – Uitstekend

Tabitha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in januari 2024
Reactie van Emmi, Executive Assistant Manager op 29 feb 2024
Hi Tabitha,Thanks for rating our hotel.

10/10 – Uitstekend

Paul

4 nachten verbleven in januari 2024
Reactie van Emmi, Executive Assistant Manager op 5 feb 2024
Hi Paul,Thanks for reviewing our hotel.

8/10 – Goed

Anthony

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, shopping centre next door. Service for breakfast and coffee painfully slow
2 nachten verbleven in januari 2024
Reactie van Emmi, Executive Assistant Manager op 5 feb 2024
Hi Anthony, Thanks for reviewing our hotel. We have passed the relevant feedback on to our team for follow up.We hope to see you again soon.

8/10 – Goed

ANTONIO

2 nachten verbleven in januari 2024
Reactie van Emmi, Executive Assistant Manager op 5 feb 2024
Hi Antonio,Thanks for your review of our hotel.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic hotel with fantastic staff
5 nachten verbleven in december 2023
Reactie van Emmi, Executive Assistant Manager op 31 jan 2024
Hi Jason,Thanks for your lovely review - we are delighted to read about your experience with our hotel & team.We hope to see you again soon.

8/10 – Goed

Wai Pong Vincent

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Free distill and sparkling water
6 nachten verbleven in december 2023
Reactie van Emmi, Executive Assistant Manager op 31 jan 2024
Dear Wai Pong Vincent,Thanks for your review about our hotel. We are thrilled to read that you enjoyed the ability to refill both still & sparkling water at our restaurant complimentary during your stay.

8/10 – Goed

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Emmi, Executive Assistant Manager op 17 dec 2023
Hi Roger,Thanks for rating our hotel. We hope to see you again soon.

6/10 – Redelijk

Azim

Negatief: Netheid, personeel en service
Poor reception staff
1 nacht verbleven in december 2023
Reactie van Emmi, Executive Assistant Manager op 17 dec 2023
Hi Azim,Please allow me to apologise that we fell short on your expectations during your stay. Please don't hesitate to reach out should you require any further assistance.

8/10 – Goed

YOSHINOBU

2 nachten verbleven in november 2023
Reactie van Emmi, Executive Assistant Manager op 7 dec 2023
Dear Yoshinobu,Thanks for rating our hotel.

8/10 – Goed

YUEN C C

Positief: Netheid
7 nachten verbleven in november 2023
Reactie van Emmi, Executive Assistant Manager op 7 dec 2023
Dear Yuen CCThanks for rating our hotel

10/10 – Uitstekend

Bola

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanx for making my days
2 nachten verbleven in november 2023
Reactie van Emmi, Executive Assistant Manager op 30 nov 2023
Hi Bola,Thanks so much for reviewing our hotel!We hope to see you again soon!

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean comfortable especially the king size bed. Great city view. Room was small but suited us . Friendly staff
7 nachten verbleven in november 2023
Reactie van Emmi, Executive Assistant Manager op 18 nov 2023
Dear Peter,Thanks for your review. It is so wonderful to read about your experience with us! We do hope to see you again soon!

10/10 – Uitstekend

Man Ying Cora

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Emmi, Executive Assistant Manager op 31 okt 2023
Hi Man Ying Cora,Thank you for rating us!

2/10 – Ontzettend slecht

Winnie

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Ridiculous and terrible stay experience
Terrible and ridiculous experience as it’s life threatening since out of nowhere our connecting room has been opened by a stranger at a late night. Complained to the hotel manager but no immediate action taken. Extremely frustrating!
4 nachten verbleven in oktober 2023
Reactie van Emmi, Executive Assistant Manager op 31 okt 2023
Hi Winnie,I do hope you're well. I believe our General Manager has been in touch with you to discuss this feedback.

10/10 – Uitstekend

Man Ying Cora

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Emmi, Executive Assistant Manager op 27 okt 2023
Hi Man Ying,Thanks for rating out hotel!

8/10 – Goed

Yu-Pin

2 nachten verbleven in oktober 2023
Reactie van Emmi, Executive Assistant Manager op 27 okt 2023
Hi Yu-Pin,Thanks for rating our hotel!

8/10 – Goed

Tania

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing -
We had a pleasant greeting on arrival and were provided with a delicious gift for my daughter when the Manager on duty became aware that it was my daughter's birthday. It was such a lovely gesture and great beginning to our little staycation.
2 nachten verbleven in september 2023
Reactie van Emmi, Executive Assistant Manager op 27 okt 2023
Hi Tania,Thanks for taking the time to review your stay! It is lovely to see you had a wonderful stay & that your daughter enjoyed her birthday! We hope to see you again soon!

10/10 – Uitstekend

Alanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay at the Mercure Doncaster. The room was clean, staff were lovely and the outdoor area would be great on a nice day. The only thing I didnt like was that the room service menu was a bit expensive, and the overnight menu is very limited and there was no answer when we tried to order something at midnight after returning from a function.
1 nacht verbleven in september 2023
Reactie van Emmi, Executive Assistant Manager op 27 okt 2023
Hi Alanna,Thanks for taking the time to provide your feedback - we have raised this feedback with the team for review. We hope to see you again soon!

4/10 – Matig

Margaret

1 nacht verbleven in juli 2023

8/10 – Goed

Basil, Fairhaven

Positief: Voorzieningen
Fine hotel.
3 nachten verbleven in juli 2023

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only concern was mattress was way too soft
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Tharindu

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
So easy to stay here
This is a great hotel & location for business travellers, a few blocks away from the freeway & a direct bus route to the city CBD, for those users of Apple Products or in need of Office works & or Bunnings they are all a short walk, with Westfields right next door & a abundance of dining locations its an easy place to stay, the room sparkled with cleanliness when I arrived and this was consistent for my time there, I'm now going to use this location on all of my visits to Melbourne
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Rishabh

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great for business stays and occasional family getaways.
1 nacht verbleven in juni 2023

4/10 – Matig

Gianna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We got allocated a disability room (we have no disability’s) tiny window over carport (we booked a city view) hardly and vanity to hold toiletries bag and one small bathroom mirror. Clean and lock room button lights up at night on the wall facing the bed. Alarm went off at 1am (we did not set this) overall so disappointed with our stay
1 nacht verbleven in juni 2023
Reactie van Ben Tafreshi op 25 jun 2023
Dear Gianna,Thank you for taking the time to tell us about your experience at the Mercure Melbourne Doncaster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Warm regards,Ben TafreshiFront Office Manager

10/10 – Uitstekend

paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in juni 2023
Reactie van Ben Tafreshi op 25 jun 2023
Thank you

8/10 – Goed

Daniel

2 nachten verbleven in mei 2023
Reactie van Ben Tafreshi op 25 jun 2023
Thank you

10/10 – Uitstekend

Jacob

1 nacht verbleven in april 2023
Reactie van Ben Tafreshi op 8 mei 2023
Much appreciated

8/10 – Goed

Michelle

1 nacht verbleven in april 2023
Reactie van Mercure Melbourne Doncaster op 8 apr 2023
Dear Michelle,Thank you for choosing to stay at Mercure Melbourne Doncaster, I am so glad to see you enjoyed your stay with us. We look forward to welcoming you back again soon! Warm Regards, Grace, Front Office Manager

10/10 – Uitstekend

Snezana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
3 nachten verbleven in maart 2023
Reactie van Mercure Melbourne Doncaster op 8 apr 2023
Thank you so much for staying with us at Mercure Melbourne Doncaster! I am so glad to see you have a great stay and we look forward to welcoming you back again soon. Warm Regards, Grace, Front Office Manager

10/10 – Uitstekend

Janet

2 nachten verbleven in februari 2023
Reactie van Ben Tafreshi op 8 mei 2023
Much appreciated

6/10 – Redelijk

Sue

Reisde met partner
Positief: Netheid, personeel en service
Room not ready when told it would be, no concierge available for bags, room service menu not suitable for allergies and intolerances
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Greg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, comfy beds, awesome food and quiet with very easy parking
Reactie van Mercure Melbourne Doncaster op 19 jan 2023
Dear Greg, Thank you so much for your feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 – Uitstekend

Ainsley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We’ve just discovered this little gem in Doncaster. We will definitely be back to enjoy the pool and stay in clean & fresh accommodation. Great location.
Reactie van Mercure Melbourne Doncaster op 19 jan 2023
Dear Ainsley, Thank you so much for your lovely feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location and room amenities absolutely perfect for my stay in December. Fabulous view of ranges. The best mattress I have ever slept on!
Reactie van Mercure Melbourne Doncaster op 19 jan 2023
Dear Jane, Thank you so much for your lovely feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 – Uitstekend

Harry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern design
Reactie van Mercure Melbourne Doncaster op 19 jan 2023
Dear Harry, Thank you so much for your feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location for clean, modern hotel.
Very pleased with the comfort, cleanliness, and location of the Mercure Melbourne Doncaster hotel. Also great to be walking distance to Doncaster Shoppingtown. Only slight annoyance was that I thought the $25 for parking per night was a bit steep.
2 nachten verbleven in januari 2023
Reactie van Mercure Melbourne Doncaster op 19 jan 2023
Dear Anthony, Thank you so much for your lovely feedback, I am so glad you enjoyed your stay with us!We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front Office Manager

10/10 – Uitstekend

Adriano

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel was modern and presented well. Great customer service with clean rooms.
1 nacht verbleven in januari 2023
Reactie van Mercure Melbourne Doncaster op 12 jan 2023
Dear Adriano, Thank you for taking the time to share feedback from your stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us. We look forward to welcoming you back in the future! Warm Regards, Grace Taylor Front Office Manager

8/10 – Goed

TANG CHI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern design hotel, stunning view on the valley if staying on the top floor.
Reactie van Mercure Melbourne Doncaster op 5 jan 2023
Dear Tang Chi, Thank you so much for taking the time to provide feedback from your recent stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and modern with a comfortable bed. The check in process was simple. The only two things which were a little annoying was that there wasn’t enough coffee in the room and the car parking system doesn’t work. The breakfast was good value too and lots of selection.
1 nacht verbleven in december 2022
Reactie van Mercure Melbourne Doncaster op 5 jan 2023
Dear Emma, Thank you so much for taking the time to provide feedback from your stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

8/10 – Goed

graham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for shopping and transport, good views from rooms and common areas.
2 nachten verbleven in december 2022
Reactie van Mercure Melbourne Doncaster op 5 jan 2023
Dear Graham, Thank you so much for taking the time to provide feedback from your recent stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

10/10 – Uitstekend

Rylee

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was amazing. But I had a baby so would have like a microwave in the room.
Reactie van Mercure Melbourne Doncaster op 5 jan 2023
Dear Rylee, Thank you so much for taking the time to provide feedback from your recent stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.

10/10 – Uitstekend

Lynda

1 nacht verbleven in december 2022
Reactie van Mercure Melbourne Doncaster op 5 jan 2023
Dear Lynda, Thank you so much for taking the time to provide feedback from your recent stay at Mercure Melbourne Doncaster. I am so glad to see you enjoyed your stay with us! We look forward to welcoming you back again soon. Warm Regards, Grace Taylor Front office manager.