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Beoordelingen van Metro Apartments on Bank Place

4 out of 5
Metro Apartments on Bank Place
18 Bank Place, Melbourne, VIC

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 285 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 446 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 166 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 71 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 1000 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
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8 nachten verbleven in december 2018
Reactie van Front Office op 13 jan 2019
Hello Anonymous, Thank you for taking the time to share your rating. We are unsure of what your feedback was intended to share but please feel free to contact our office if we can be of any further assistance regarding any aspect of your stay.

10/10 – Uitstekend

Melody

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely studio apartment that is well equipped and conveniently located.
8 nachten verbleven in januari 2024

4/10 – Matig

Kegan

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After i booked i had to contact MadeComfy multiple times as I received multiple emails saying I need to provide my license otherwise my booking would be cancelled (I had done so weeks earlier but had to do manually as any link sent never worked and had someone else's name on it. I requested the invoice so I can review breakdown and see whether a deposit was taken and to make payment from an updated account. I asked for this over 2 weeks in advance and still haven't been provided the invoice, rather being billed to the account i was trying to udpate. When I arrived to the property I requested a second key, for the soap and conditioner to be filled (they were empty) and followed up again on the invoice/deposit. I am now home 10 days after the email and still haven't received any response
8 nachten verbleven in januari 2024

10/10 – Uitstekend

glenn

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was perfect for our stay. In the heart of the city with everything in walking distance.
2 nachten verbleven in september 2023

10/10 – Uitstekend

brad

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was great and the front office/reception fellow couldn't have been more helpful. The room was clean and the handyman wandering about doing jobs was also very pleasant. Great value hotel!
1 nacht verbleven in augustus 2023

4/10 – Matig

Dimitry

Reisde met partner
Positief: Voorzieningen
Negatief: Personeel en service
Terrible experience with early check in, wasted 3 hours because reception didnt make arrangements for us to pick up keys.Prior to that contacted us urgently requesting for payment to be made asap or risk reservation being cancelled, because reception is unmanned at weekends. Requested for early check in made, but no details sent. Not possible to connect to out of hours mobile, no response to voicemails and messages via Wotif. Another couple arrived with same issue and local residents stating "people wait by the door a lot". Rooms are average, shower does not have an easy to locate midzone between freezing and scorching which means showers are not an experience they need to be and extraction fan is loud enough to disrupt sleep if light is used overnight. Very dusty aircon unit and missing some cabinet door handles. Overall average and probably would not have minded, given it was chosen for location, but very poor service let it down in the end and has negatively flavoured the stay.
2 nachten verbleven in augustus 2023
Reactie van Metro Management op 21 aug 2023
Hi DimitryWe are really sorry about the you not having a good experience, We had to contact you few times to organise the payments for your accommodation because the credit card you provided declined 3 times, that is the reason why we had to cancel your booking and reinstated after you had sufficient money in the card.The guaranteed check-in time is 2 pm, we do send all the arriving guests check-in details before 2 pm. unfortunately you have arrived early at around 1 pm.The front door to apartments are locked at all times because of the security of the propertyThank you for your stay

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, voorzieningen
Property is located on the fringe of the CBD. walking was easy. Trams in the area are free. Restaurants within 100 Metres. Facilities within the apartment were very good. Shower was very small and the extractor fan sounded like a jet taking off and operated when the light was turned on. Overall we were happy with the apartment.
4 nachten verbleven in augustus 2023
Reactie van Metro Management op 22 aug 2023
Thank you for the positive commments

8/10 – Goed

Phil

Positief: Personeel en service, voorzieningen
Convenient and tidy place to stay with good location
2 nachten verbleven in augustus 2023
Reactie van Metro Management op 22 aug 2023
Thank you for lovely comments

8/10 – Goed

Kim

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to dining, theatre, shopping and the Tram
7 nachten verbleven in juli 2023
Reactie van Metro Management op 22 aug 2023
Thank you for the lovely comments

6/10 – Redelijk

Tracy

Positief: Voorzieningen
Negatief: Netheid
Good location. Bathroom could do with renovation.
3 nachten verbleven in mei 2023

8/10 – Goed

Emma

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central location. Clean, basic apartment.
4 nachten verbleven in maart 2023

10/10 – Uitstekend

mark

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great position
2 nachten verbleven in maart 2023

4/10 – Matig

Christopher, Camperdown

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Location is decent but there are pubs downstairs that make a fair bit of noise on a Fri/Sat Night. The room we stayed in needed some repairs and a refreshment. The sink tap was loose and wobbly and was barely usable. The toilet wasn't super clean and the toilet paper was one ply. The pillow was also poor quality and extremely flat and the bed was pretty soft. Overall it was average at best and wouldn't stay again
2 nachten verbleven in maart 2023

6/10 – Redelijk

Thomas

Zakenreiziger
The property was overall basic and spacious, and achieved what I required, somewhere to rest my head, in a quiet location. The door to the balcony was locked without the ability to utilise it, and all other windows were locked shut without the ability to obtain fresh air in the apartment. The window in the kitchen did not have a full set of blinds, which was a little unnerving for one who wants privacy. A number of other items did stand out throughout the apartment. However at the end of the day, if the price is right I would consider returning to spend another night.
1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

Frances

10 nachten verbleven in januari 2023

10/10 – Uitstekend

Gregory

1 nacht verbleven in december 2022

6/10 – Redelijk

Michael

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very noisy at night. Whilst convenient to town, the loud music from a nearby nightclub or pub went on until 3am on Friday and 4am on Saturday. Rundown but OK for the price, the only real drawback was the noise. Staff on check-in were very friendly and helpful.
2 nachten verbleven in december 2022
Reactie van Harsha op 11 dec 2022
We are sorry about the City Night Club noises, which is beyond the control of the City Accommodation hotels and apartments

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Location ideal in an average apartment.
Staff very obliging, apartment cleaned. Decor is tired and cluttered and the lounge was stained
4 nachten verbleven in november 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
This was the perfect location for us. Very easy instructions and communication. We found the room had everything we needed for our stay.
2 nachten verbleven in december 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay in Melbourne!
Great location in the CBD! Very close to many sights and shops. But because of that, there were some nights where there was loud noise at night/in the morning. Wasn't too much of a problem for me. The room was very cozy and had everything I needed. It did get stuffy at times though. Overall, the place is good for those wanting to keep to themselves and have an apartment-style vibe.
picture of living room area
8 nachten verbleven in november 2022

4/10 – Matig

Joanne

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
was given one room, but this had a fuse box that was making noise, so I asked to move. They moved me and advised that the new room was "noisy" but I was not told that the noise came from a nightclub and that the noise could go on till 4.30am. If they had, I would have stayed in the first room. Shelves where glasses stored had not been cleaned in either room for weeks. Bed in the second room had a leg missing. I would not recommend and I would not return.

10/10 – Uitstekend

gregory

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2022

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Self-contained apartment had everything needed for 6 day stay. Great location near bars & restaurants. Friendly & helpful Manager. Would definitely stay again.
6 nachten verbleven in september 2022

10/10 – Uitstekend

Alison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything. Easy checkin and checkout. Nice and clean but smaller than led to believe in pictures. No milk provided even though tea and coffee were.
2 nachten verbleven in september 2022

10/10 – Uitstekend

Cameron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were exceptionally clean and had everything from a dishwasher, washing machine/dryer, heater. Close to southern cross station and multiple tram routes, lots of shopping and dining options and to top it off the staff are so personable and professional!
6 nachten verbleven in augustus 2022

10/10 – Uitstekend

Pierre

10 nachten verbleven in juli 2022

8/10 – Goed

Belinda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurants near by were great. Loved the Roti Bar!
2 nachten verbleven in juli 2022
Reactie van Harsha op 2 aug 2022
Thank you

8/10 – Goed

Matt

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice apartment, very comfortable for 2 adults.
2 nachten verbleven in juni 2022
Reactie van Harsha op 2 aug 2022
Thank you

6/10 – Redelijk

Mark

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
2 nachten verbleven in mei 2022

10/10 – Uitstekend

bronwyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, had a great stay. Apartment was perfect for the two of us, and the location made it so easy to walk around Melbourne. Some fantastic bars within a few metres. Check in was very pleasant, and prior correspondence to confirm our booking was fantastic. We had stayed here pre-covid, and we will certainly stay again next time we are in Melbourne.
2 nachten verbleven in mei 2022

10/10 – Uitstekend

Janette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceeded our expectations. Did not not expect a fully serviced apartment in the heart of the city. Close to trams and shopping district.
1 nacht verbleven in april 2022

8/10 – Goed

Donna

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely staff, the apartment was clean, only negative was the shower over bath and the fact that it could so with some updating.
7 nachten verbleven in maart 2022

8/10 – Goed

Cameron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not the newest or freshest place I have ever stayed but clean, great location, great value for money, good amenities in the room and helpful staff. Would definitely stay again or recommend, particularly if you are after a place for a longer stay in a good part of the city that won’t break the budget.
7 nachten verbleven in februari 2022
Reactie van The Team at Metro Mirage Hotel Newport op 7 mrt 2022
Hi Cameron, Thank you so much for taking the time to post your review of your stay at Metro Mirage Hotel Newport. We are thrilled you enjoyed your visit to our hotel. Looking forward to welcoming you back again soon.

10/10 – Uitstekend

Steve

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was excellent and made you feel at home. Rooms were large and spacious and the bed was huge. Late checkout was offered with no pressure of time. Location is absolutely perfect right in the heart of the city
1 nacht verbleven in november 2021

10/10 – Uitstekend

John

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location Friendly and professional staff Extremely comfortable accommodation Good value for money
8 nachten verbleven in augustus 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice old world heritage place to stay in a historic precinct of Melbourne.
1 nacht verbleven in april 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
Easy accessible.
2 nachten verbleven in april 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place to stay
Close to everything, was used as a stay overnight for a bithday night out with friends
2 nachten verbleven in maart 2020
Reactie van Front Office op 10 jul 2020
Hello Anonymous, Thank you for taking the time to leave your feedback after this stay. We are glad to see you enjoyed your time with us and hope to see you again in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, voorzieningen
2 nachten verbleven in maart 2020
Reactie van Front Office op 12 mei 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your rating. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

10/10 – Uitstekend

Ian

Positief: Netheid, comfort kamer
5 nachten verbleven in maart 2020
Reactie van Front Office op 12 mei 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your rating. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

8/10 – Goed

Emanuela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020
Reactie van Front Office op 12 mei 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your rating. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Very simple budget hotel. Room was smaller than I expected and smaller than others in this price range. Location is very good.
1 nacht verbleven in maart 2020

6/10 – Redelijk

Makiko

Positief: Comfort kamer
Please fix it
Leaking water from air conditioner and carpet was wet or stained
1 nacht verbleven in maart 2020

8/10 – Goed

Kathryn, Burleigh Heads

Zakenreiziger
Positief: Netheid, voorzieningen
Location was great, bed really comfy, staff so lovely
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Brilliant location, courteous staff plus I received a upgrade. Very satisfied. I shall be recommendibg the Metro establishment in the future to all who require CBD accomodation.
1 nacht verbleven in maart 2020
Reactie van Front Office op 8 mrt 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

8/10 – Goed

Jonathan

1 nacht verbleven in februari 2020

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quick check in and check out. Staff were friendly.
2 nachten verbleven in februari 2020
Reactie van Front Office op 23 feb 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback to assist us to improve ourselves wherever possible. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasant & easy check in. Close to fabulous eating spots and great coffee!
1 nacht verbleven in januari 2020
Reactie van Front Office op 23 feb 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback to assist us to improve ourselves wherever possible. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in januari 2020
Reactie van Front Office op 23 feb 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location. Low key and comfortable. Lovely staff.
1 nacht verbleven in januari 2020
Reactie van Front Office op 23 feb 2020
Thank you for choosing to stay at Metro Apartments on Bank Place, we appreciate your taking the time to share your feedback. We are glad to see that you enjoyed your time with us and hope that we get to see you again in future.