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Beoordelingen van Hampton Inn Memphis/Southaven

2.5 out of 5
Hampton Inn Memphis/Southaven
7097 Sleepy Hollow Dr, Southaven, MS

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 366 van 707 beoordelingen" "
Gastenscore: 8 - Goed. 200 van 707 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 707 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 707 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 707 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Jack

Our room was not what we reserved and someone had been in there watching TV So they moved us to a room that they previously said was unavailable
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in mei 2024
Reactie van GM op 16 mei 2024
Dear Charles, thank you for choosing the Hampton Inn Memphis/Southaven for your recent stay and for sharing your experience. We were pleased to read that you loved every aspect of your recent stay with us. We are very grateful for your feedback, and we hope to have the pleasure of hosting you again soon.Jessica HeathManager

4/10 – Matig

irwin

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van GM op 14 mei 2024
Dear Irwin, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to read that your stay was anything other than exceptional. We hope you will consider giving us another chance to show our commitment to providing excellent service and accommodations. Jessica HeathManager

2/10 – Ontzettend slecht

Mehdi

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Doesn’t provide comforter or blanket in room .. even room was not cleaned
1 nacht verbleven in mei 2024
Reactie van GM op 14 mei 2024
Dear Mehdi, thank you for taking the time to leave your comments. We genuinely regret not meeting your expectations. Our hotels are known for their attention to detail and outstanding service; therefore, we apologize for any disappointment caused by our stay-over housekeeping policy and the standard amenities available in your guest room. Your comments will be shared with our team as we continuously strive to improve our guest experience. We hope you will allow us another opportunity in the future to regain your trust.Jessica HeathManager

10/10 – Uitstekend

Andy

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was super clean and the beds and linens were well above average in the comfort department. Also, the staff at this hotel was above average in friendliness and helpfulness!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Cindy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean hotel
1 nacht verbleven in april 2024
Reactie van GM op 16 apr 2024
Cindy, thank you for the excellent review of your stay at Hampton Inn Memphis/Southaven. We appreciate taking a moment to highlight our fresh, spotlessly clean accommodations! We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Jessica HeathManager

8/10 – Goed

Keith

1 nacht verbleven in april 2024
Reactie van GM op 7 mei 2024
Keith, thank you for being our guest and for rating your experience. We are glad to know that we were able to provide you with a positive stay, and we hope to welcome you back again for another enjoyable visit!Jessica HeathManager

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to ballfield and restaurants.
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Linda, thank you for the excellent review of your stay at Hampton Inn Memphis/Southaven. We appreciate you pointing out our convenient location to the ball fields and so many great restaurants. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Jessica HeathManager

8/10 – Goed

MELISSA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a good stay!!!
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Melissa, thank you for choosing the Hampton Inn Memphis/Southaven for your recent stay and for sharing your experience. We were pleased to read that you loved our hotel! We appreciate your kind words and hope to have the pleasure of hosting you again soon.Jessica HeathManager

10/10 – Uitstekend

Carla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing
1 nacht verbleven in april 2024
Reactie van GM op 10 apr 2024
Carla, thank you for choosing the Hampton Inn Memphis/Southaven for your recent stay and for sharing your experience. We were pleased to read that you loved every aspect of your time with us! We hope to have the pleasure of hosting you again soon.Jessica HeathManager

10/10 – Uitstekend

Sheila

1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Sheila, thank you for being our guest and for letting us know you had a wonderful visit! It was our pleasure to accommodate you on this trip, and we hope you will revisit Hampton Inn Memphis/Southaven soon!Jessica HeathManager

6/10 – Redelijk

Tracie

2 nachten verbleven in maart 2024
Reactie van GM op 24 apr 2024
Tracie, thank you for taking the time to rate your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 6 apr 2024
Dear Erica,We appreciate you taking the time to leave your generous rating regarding your recent visit to Hampton Inn Memphis/Southaven. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Jessica HeathManager

4/10 – Matig

Maria

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Building was a little run down. The pool was dirty and not useable Rooms were not cleaned and had to be moved multiple times. Breakfast staff was great and helped me with my 3 kids ! She was very helpful and welcoming!
2 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
It was a pleasure having you stay with us, Maria. We are glad you enjoyed most of your visit and were impressed with the friendly service you received during breakfast. However, we do want to apologize for any housekeeping oversight around our pool and common areas. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.Jessica HeathManager

8/10 – Goed

Antione

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and the continental breakfast was great!
2 nachten verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Thank you for being our guest and for writing such a generous review, Antione. We are delighted that our hospitality and accommodations exceeded your expectations and that you particularly loved our complimentary breakfast. Thank you again for choosing the Hampton Inn Memphis/Southaven, and we look forward to providing you with another exceptional stay whenever your travels bring you to our area.Jessica HeathManager

10/10 – Uitstekend

Autumn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved my stay here. Breakfast was great
1 nacht verbleven in maart 2024
Reactie van Manager op 26 apr 2024
Dear Autumn,Thank you for sharing your experience at Hampton Inn Memphis/Southaven. As a valued customer, we appreciate your feedback and are delighted you enjoyed everything about your stay, particularly our delicious breakfast. We pride ourselves on both meeting and exceeding expectations, and your feedback will be used to ensure we continue delivering exceptional hospitality to every guest.It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Jessica HeathManager

10/10 – Uitstekend

Barbara

Reisde met een groep
This property was old n needs a fixer upper.
1 nacht verbleven in maart 2024
Reactie van GM op 31 mrt 2024
Barbara, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

4/10 – Matig

David

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Would of been nice to know there wasn’t a working elevator
2 nachten verbleven in maart 2024
Reactie van Manager op 30 mrt 2024
Dear David,Thank you for your review. We hope your overall stay was pleasant. However, we do want to apologize for the difficulties with the elevator. Please accept our apologies for any inconvenience this caused you. Rest assured that this has been addressed with our maintenance team. We hope to have the chance to provide you with a more outstanding stay the next time your travels bring you this way.Jessica HeathManager

10/10 – Uitstekend

Lane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly and helpful staff. Clean room. Good breakfast. The hotel location is very convenient.
1 nacht verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Lane, thank you for staying at the Hampton Inn Memphis/Southaven and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we appreciate you letting us know that we hit the mark! Thank you for highlighting how much you enjoyed the exceptional service provided by our team in addition to our incredibly convenient location. We hope that you will consider us your home away from home, and we look forward to seeing you again!Jessica HeathManager

8/10 – Goed

RENEE

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was able to get a room on the first floor near the exit. That helps me so much to load and unload and less walking.
2 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
Renee, thank you for the excellent review of your stay at Hampton Inn Memphis/Southaven. We are pleased to know that our ability to provide you a ground-floor room near the exit helped to make your stay convenient and enjoyable. We couldn't be happier knowing you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Jessica HeathManager

8/10 – Goed

Chris

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Elevator is broken and appears to have been that way for a while. Third floor with bags could be tricky
1 nacht verbleven in maart 2024
Reactie van Manager op 23 mrt 2024
Dear Chris,We are pleased to know we were able to provide you with an overall pleasant stay. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Rest assured, this has been addressed with our maintenance team to prevent such instances in the future. Thank you for your patience and understanding. We hope you will give us another opportunity to provide you with the perfect experience the next time your travels bring you this way.Jessica HeathManager

2/10 – Ontzettend slecht

John

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Elevator was being replaced so not working. Only told this after we checked in. They put us on the 3rd floor at the wrong end of the hall. Ridiculous!!!
1 nacht verbleven in maart 2024
Reactie van GM op 12 mrt 2024
John, we would again like to sincerely apologize for the difficulty you experienced due to the current state of our elevator. Please know that we take your concern to heart and genuinely regret the disappointment caused by this matter. Despite this setback, we hope you will consider staying with us again so we may have the opportunity to show you the flawless stay you deserve.Jessica HeathManager

6/10 – Redelijk

LaDonna

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Property was undergoing maintenance issues - a new elevator was being installed. Room smelled musty and stale. Breakfast was good. Staff was very accommodating.
1 nacht verbleven in maart 2024
Reactie van GM op 7 mrt 2024
LaDonna, thank you for taking the time to share about your recent visit. While we're pleased to know you appreciated our friendly hospitality, we do apologize for any disappointment caused by the ongoing property maintenance and unpleasant smell in your guest room. We are grateful for your patience and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

10/10 – Uitstekend

Rhonda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were extremely nice and accommodating.
1 nacht verbleven in februari 2024
Reactie van Manager op 3 mrt 2024
Dear Rhonda,Thank you for staying at the Hampton Inn Memphis/Southaven and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we will enjoy sharing your compliments with our staff. We hope that you will consider us your home away from home, and we look forward to seeing you again!Jessica HeathManager

4/10 – Matig

Noel

1 nacht verbleven in februari 2024
Reactie van GM op 21 mrt 2024
Thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to see that your stay was anything other than exceptional. We hope you will consider giving us another chance to show our commitment to providing excellent service and accommodations. Jessica HeathManager

10/10 – Uitstekend

Chuck

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access off the highway. Many dining options located near the property. Staff is extra nice and hotel is super clean.
1 nacht verbleven in februari 2024
Reactie van GM op 26 feb 2024
Chuck, thank you for staying at the Hampton Inn Memphis/Southaven and sharing your kind remarks. We continually strive to provide our guests with the most memorable experience, and we are thrilled to hear you enjoyed our convenient location and friendly hospitality. We hope that you will consider us your home away from home, and we look forward to seeing you again!Jessica HeathManager

10/10 – Uitstekend

Dailah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Dailah, thank you so much for the perfect five-star rating! We are absolutely thrilled knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Jessica HeathManager

10/10 – Uitstekend

Anthony

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk was exceptional. Great hotel. Will definitely recommend.
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Anthony, thank you very much for the generous review. We are very pleased to hear our friendly and devoted team took great care of you. We truly wish to make time away from home easier. If you are ever back in our area, we will hope to host you again!Jessica HeathManager

2/10 – Ontzettend slecht

Linda

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
My visit here tipful very satisfactory. But this visit was different my toilet was leaking and there wasn’t anyone there to fix it and no other room available.
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Linda, we would like to offer our sincerest apologies for the difficulties you experienced with your toilet on your most recent visit. Please know that we take your concerns to heart and genuinely regret the negative impact this issue had upon your visit. Although we understand your sentiment, we hope you will consider giving us another opportunity to serve you in the future. Jessica HeathManager

6/10 – Redelijk

Gary

Reisde met partner
Positief: Netheid
The property badly needs some TLC. Breakfast, however, was very good.
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Gary, thank you for taking the time to share about your recent visit. While we're pleased to know you had an overall pleasant stay and enjoyed our complimentary breakfast, we do apologize for any disappointment caused by the condition of our property. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

6/10 – Redelijk

Jane

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Jane, thank you for taking the time to rate your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Jessica HeathManager

10/10 – Uitstekend

angela

Reisde met familie
Positief: Voorzieningen
Yed
3 nachten verbleven in februari 2024
Reactie van GM op 15 feb 2024
Angela, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your feedback and hope to welcome you back again soon!Jessica HeathManager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Customer Service
When we arrived to the room and turned on the lights one of the lights was flickering on and off. When we alerted the front desk we were told the engineer doesn’t arrive until 4 pm. We assumed someone would come after 4 pm however no one came. Also, the carpet was wet near the window in the room. It rained during my stay so I believe water was seeping in from the window.
2 nachten verbleven in februari 2024
Reactie van GM op 13 feb 2024
Thank you for taking the time to share about your recent stay. We realize the importance of first impressions, and know that fresh, functioning accommodations are necessary to set the tone for a great stay. Therefore, please accept our apologies for any difficulty caused by the lighting and damp carpet near your window. We regret that we were unable to resolve these issues during your stay and hope you will revisit so we can provide you with the flawless experience you deserve.Alexis TurnerAssistant General Manager

10/10 – Uitstekend

JD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 13 feb 2024
JD, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Alexis TurnerAssistant General Manager

10/10 – Uitstekend

Napoleon

1 nacht verbleven in februari 2024
Reactie van GM op 13 feb 2024
Napoleon, thank you for the perfect ten rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Alexis TurnerAssistant General Manager

10/10 – Uitstekend

Carla

1 nacht verbleven in januari 2024
Reactie van GM op 20 mrt 2024
Carla, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Jessica HeathManager

2/10 – Ontzettend slecht

Phuong

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked with orbitz 125.29 . When I checked in , hotel system is down . They said didn't see my booking . They tried to check me in by other reservations. Finally , system back . They found my check in reference with Orbitz, but still charge me 147.40 . The manager said they will refund but it still charge me . I contact Orbitz, representative call Hapmton and the manager said I book the reservation through their website . But I never did . So I need Hampton refund 147.40 for me . Your system down cause so many problem to me and said I book with your website. It took 20 minutes for that checked in . Horrrible
Reactie van Manager op 4 feb 2024
Dear Phuong,Thank you for choosing our hotel. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. We will address your feedback appropriately.We hope you will revisit us on your next trip to our area so we can show you our dedication to outstanding experiences.Alexis TurnerAssistant General Manager

6/10 – Redelijk

Ted

Zakenreiziger
Made two requests to have my HVAC repaired in my room and nothing was done during my 5 day visit
5 nachten verbleven in januari 2024
Reactie van GM op 17 jan 2024
Ted, thank you for taking a moment to share your thoughts with us. Please accept our sincere apologies for our failure to properly address the HVAC issues you experienced. Please know that we take your concern to heart and genuinely regret the negative impact this issue had upon your visit. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit.Alexis TurnerAssistant General Manager

8/10 – Goed

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The wall unit for temperature settings did not work well. Difficulty in making changes. Bed was comfortable but the pillows were flat and not supporting of my neck and head.
1 nacht verbleven in januari 2024
Reactie van GM op 15 jan 2024
Joseph, thank you for taking the time to share your experience with us. We realize how important temperature control and head support are to getting a comfortable night's sleep; therefore, please accept our apologies for the difficulties you faced in these regards. We will work to address these matters promptly, and we hope you will revisit so we can provide you with the flawless experience you deserve.Alexis TurnerAssistant General Manager

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfy
We had a one night stay and was very comfortable. Good breakfast too.
1 nacht verbleven in december 2023
Reactie van GM op 3 jan 2024
Denise, thank you for being our guest and for writing such a generous review. We are delighted that our hospitality and accommodations exceeded your expectations and that you particularly loved our complimentary breakfast. Thank you again for choosing the Hampton Inn Memphis/Southaven, and we look forward to providing you with another exceptional stay whenever your travels bring you to our area.Alexis TurnerAssistant General Manager

2/10 – Ontzettend slecht

Fred

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
UNSATISFACTORY
3 nachten verbleven in november 2023
Reactie van GM op 29 dec 2023
Fred, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to read that your stay was anything other than exceptional. We hope you will consider giving us another chance to show our commitment to providing excellent service and accommodations. Alexis TurnerAssistant General Manager

10/10 – Uitstekend

Roneka

1 nacht verbleven in december 2023
Reactie van GM op 26 dec 2023
Roneka, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back to Hampton Inn Memphis/Southaven again soon!Alexis TurnerAssistant General Manager

4/10 – Matig

Laura

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We travel with our dog. This Hotel was pet friendly, and on arrival, I filled out their pet policy. I paid my non-refundable 75 dollar pet fee and agreed to pay for any damages to the room. When we arrived in the room, I noticed a large food stain on the sofa. At a hundred and twenty dollar a night price point, ( a hundred and ninety-five because of the pet charge) I thought having a stained sofa was a shame. Two hours into our stay, I went into the bathroom for the first time. When I closed the door, I saw where the bottom of the door was torn up. On close inspection the front of the bathroom door was missing a little strip of laminate as well. I took pictures and talked to the lady at the front desk. I told her that I had signed the paper agreeing to pay for any damages to the room, but that the room was already damaged when we got there. She simply said that she would make a note and run it by her manager. Her manager would decide, I guess, whether we would be charged or not! This was our first stay in a Hampton. We chose this Hotel because Hampton are suppose to be really nice hotels. Unfortunately, our stay did not reflect that.
1 nacht verbleven in december 2023
Reactie van Manager op 15 dec 2023
Dear Laura,Thank you for staying at our hotel. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Please accept our apologies for any concerns you have regarding our pet policy.We have added 10,000 points to your account. We know that the compensation we have provided will not change your experience. However, we do hope that you feel more comfortable with our attempt to resolve this frustrating situation.We appreciate you choosing our hotel, and we hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Alexis TurnerAssistant General Manager

2/10 – Ontzettend slecht

Pamela

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The first room we were in had no lights when they put the light bulbs in it was like a strobe light. Thank God I'm not epileptic or it would have sent me into a seizure. The second room we were in was filthy and hot as hell. Couldn't get it to cool down in the room. Would never stay there again nor would I ever recommend this hotel. This hotel is crap
1 nacht verbleven in november 2023
Reactie van Manager op 5 dec 2023
Dear Pamela,Thank you for taking the time to review your experience with us. We sincerely apologize for the difficulties with the lighting and that we did not provide you with the quality of amenities you deserved during your recent stay. Please know that the problems you encountered in your rooms are not typical of our hotel. We are always looking for ways to improve our guest experience, as your satisfaction is very important to us. We hope you will consider staying with us again soon so we may have the opportunity to display our true Hamptonality.Alexis TurnerAssistant General Manager

10/10 – Uitstekend

Tameka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is a very nice Hotel, a lot of stores & restaurants, it was very clean the lobby very good smelling. Staff is very nice. Area is safe!!! No major issues, I will stay again. What i did not Like: No microwave in the room, Poor Lighting in the room, Room service did not do a good job left my bed undone, nothing was preventing them from doing so. Room can use some updates as far as the Bathroom sink. Also there were no bins to take trash.
5 nachten verbleven in november 2023
Reactie van GM op 15 nov 2023
Dear Tameka, Thank you for your kind words about our cleanliness and friendly staff. However, we appreciate your feedback regarding the areas needing improvement. Your insights are invaluable, and we will certainly address these concerns to enhance our guests' experience.We look forward to your return and thank you for choosing us for your stay.Alexis TurnerAssistant General Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van GM op 14 nov 2023
Dear Valued Guest, Thank you for your recent stay at the Hampton Inn Memphis/Southaven and for posting such a generous rating. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Memphis. We enjoyed having you as our guest and hope to see you again soon. Alexis TurnerAssistant General Manager

10/10 – Uitstekend

soonja

1 nacht verbleven in november 2023
Reactie van Manager op 5 dec 2023
Dear Soonja, Thank you for the generous rating of Hampton Inn Memphis/Southaven. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the area.Alexis TurnerAssistant General Manager

4/10 – Matig

Heather

Positief: Netheid, personeel en service
Parking is inconvenient, side does not working. Loud neighbors
1 nacht verbleven in november 2023
Reactie van GM op 12 nov 2023
Dear Heather, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Alexis TurnerAssistant General Manager

10/10 – Uitstekend

Cheryl

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay. Nice and quiet. Just what we needed!
1 nacht verbleven in oktober 2023
Reactie van GM op 30 okt 2023
Dear Cheryl, We appreciate you choosing the Hampton Inn Memphis/Southaven and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Alexis TurnerAssistant General Manager

4/10 – Matig

Joseph

Negatief: Netheid, staat van de accommodatie en faciliteiten
1st and probably last stay at Hampton Inn Hotels
Carpeting throughout the hallways was dingy, covered with stains, and the hallways smelled bad. The toilet in our room backed up and the ironing board was broken. The whole place could use a makeover. I was very disappointed. I will say the bed and linens were very nice.
1 nacht verbleven in oktober 2023
Reactie van GM op 24 okt 2023
Dear Joseph, Your feedback is greatly appreciated, and we thank you for taking the time to share it. Our top priority is ensuring every guest enjoys their time with us through exceptional hospitality; therefore, we regret any instance where we fell short of this goal during your stay. Please know that our dedication to enhancing our property remains ongoing, and your comments will play a vital role in our plans for future improvements. Your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. Thank you for choosing us during your time in Memphis; take care and safe travels.Alexis TurnerAssistant General Manager