Vlak bij het strand, ligstoelen aan het strand, strandlakens

Beoordelingen van Berkeley Shore Hotel

4 out of 5
Berkeley Shore Hotel
1610 Collins Avenue, Miami Beach, FL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 734 van 1293 beoordelingen" "
Gastenscore: 8 - Goed. 306 van 1293 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 1293 beoordelingen" "
Gastenscore: 4 - Matig. 56 van 1293 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1293 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Alfonsus, Drunen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room 1006 was small. Bed was good, bathroom and toilet good, but no room for your clothes and stuff. Breakfast good, lobby small, friendly staff.
8 nachten verbleven in november 2023
Reactie van Guest Service Team op 21 nov 2023
Dear Alfonsus,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of Berkeley Shore Hotel. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 – Uitstekend

Werner

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 woord..fantastic
Mooie schone kamers.vriendekijk personeel.ingegrepen ontbijt prima.behulpzaam dag en nacht reception. In 5 jaar miami voor mij best hotel..kom zeker terug
3 nachten verbleven in maart 2023
Reactie van Guest Service Team op 22 mrt 2023
Dear Werner,Thank you for staying with us at the Iberostar Berkeley Shore Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

2/10 – Ontzettend slecht

Ahdenah

Beware… This hotel charged me $180 for make up on the pillow case I was laying on.
1 nacht verbleven in april 2024
Reactie van Guest Service Team op 24 mei 2024
Dear Ahdenah,We hope you enjoyed your stay at Berkeley Shore Hotel. It was a pleasure to have you as our guest.As our team noted that the linen in your room was damaged. As this type of damage goes beyond normal wear and tear, we must unfortunately apply a charge to cover the cost of replacement. We understand that this might come as an unexpected inconvenience, and we appreciate your understanding in this matter. If you have any questions or concerns, please do not hesitate to contact us.Thank you for your cooperation and for choosing Berkeley Shore Hotel. We hope to welcome you back in the future.

10/10 – Uitstekend

Yella

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like staying at the Berkeley Shore when I’m in Miami. I feel like I’m staying with friends. It’s small with quick easy access to your room the bar the pool or the restaurant. The neighborhood feel safe and there are excellent dining options just a few blocks away. Rooms are clean and comfortable
2 nachten verbleven in mei 2024
Reactie van Guest Service Team op 23 mei 2024
Dear Yella,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

10/10 – Uitstekend

Fatimah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yes
1 nacht verbleven in mei 2024
Reactie van Guest Service Team op 23 mei 2024
Dear Fatimah,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location, uniqueness and staff really make this hotel special! Special! My mom and I had a great time and the beach was so easy to access. They have towels for you at the front desk but they also have towels for you at the beach as well as beach chairs. It was just all so convenient and to be able to come back and go to the pool at the end of the afternoon and take a walk to dinner made our trip to Miami wonderful. Thank you so much!
3 nachten verbleven in mei 2024
Reactie van Guest Service Team op 22 mei 2024
Dear Maria,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of Berkeley Shore Hotel. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 – Goed

DeArndra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Guest Service Team op 22 mei 2024
Dear DeArndra,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

6/10 – Redelijk

Elyse

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Much noise at night. Walls very thin. Around 3 am, someone slammed a door and I thought it was in my room. We could hear people talking
1 nacht verbleven in mei 2024
Reactie van Guest Service Team op 20 mei 2024
Dear Elyse,Thank you for staying with us at Berkeley Shore Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Berkeley Shore Hotel. in the near future.

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
2 nachten verbleven in mei 2024
Reactie van Guest Service Team op 20 mei 2024
Dear Stephanie,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 – Uitstekend

Addison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay! So close to the beach and nice shops!!
1 nacht verbleven in mei 2024
Reactie van Guest Service Team op 19 mei 2024
Dear Addison,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

2/10 – Ontzettend slecht

SHANECA

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The customer service from the manager Giovanni was rude and the staff followed. Nothing was explained at check in and an additional 300 deposit was requested upon check in. I told him that there was no notice when I booked, could he show me or he should be aware of the fact it is not mentioned when booking. He refused to show me and continued refuse to look at me when I was speaking. The room was not what I expected. The room smelled from the sewage and there were no robs as promised on the booking. The staff went in our room without our consent and when I asked why this was not explained during check in the manager again refused to look at me and provide us with simple explanation. If you are a person that likes good customer do not stay here.
2 nachten verbleven in mei 2024
Reactie van Guest Service Team op 19 mei 2024
Dear Shaneca,We are writing to you today with a sincere and heartfelt apology for the negative experience you had with our staff during your recent stay at Berkeley Shore Hotel. It deeply pains us to learn that our team's conduct fell short of the high standards of service and professionalism that we strive to uphold.Please accept our sincerest apologies for any inconvenience, frustration, or discomfort you may have experienced as a result of our staff's behavior. This is not indicative of the level of service we aim to provide, and we understand the impact it can have on your overall experience.We want to assure you that we take your feedback very seriously, and we are taking immediate steps to address the issue internally. We will be conducting thorough training sessions and providing additional support to our staff to ensure that incidents like this do not occur in the future. We request you to please rest assured as the incidental holds are released upon check out, depending on your bank, this pending hold usually takes 5-7 business days if domestic, and 10-15 if international.Once again, We apologize for the disappointment and frustration you experienced during your stay. We value your patronage and hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.Thank you for bringing this matter to our attention and for giving us the opportunity to address it.

10/10 – Uitstekend

Armando

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo bien excepto el restaurante.
3 nachten verbleven in mei 2024
Reactie van Guest Service Team op 17 mei 2024
Dear Armando,Thank you for staying with us at Berkeley Shore Hotel. and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re- Berkeley Shore Hotel in the near future.

10/10 – Uitstekend

Tranerious

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in mei 2024
Reactie van Guest Service Team op 16 mei 2024
Dear Guest,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 – Goed

Tammy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was very little storage space for our items
4 nachten verbleven in mei 2024
Reactie van Guest Service Team op 15 mei 2024
Dear Tammy,Thank you for staying with us at Berkeley Shore Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

6/10 – Redelijk

Monique

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The restaurant staff was great
2 nachten verbleven in mei 2024
Reactie van Guest Service Team op 15 mei 2024
Dear Monique,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments.We can't wait to welcome you back soon!

10/10 – Uitstekend

Natalia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super buen lugar para quedarse, no tengo ninguna queja del lugar , lo recomiendo ampliamente
7 nachten verbleven in mei 2024
Reactie van Guest Service Team op 15 mei 2024
Dear Natalia,Thank you for staying with us at the Berkeley Shore Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of Berkeley Shore Hotel. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 – Redelijk

Akeisha

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was excellent, but unfortunately I found a big water bug crawling on the bed which freaked me out.
1 nacht verbleven in mei 2024
Reactie van Guest Service Team op 22 mei 2024
Dear Akeisha,Thank you for staying with us at Berkeley Shore Hotel. We thank you for your feedback and your kind comments. I apologize for the inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the pleasure of welcoming you back soon.

8/10 – Goed

Bonnie

1 nacht verbleven in mei 2024
Reactie van Guest Service Team op 15 mei 2024
Dear Bonnie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 – Uitstekend

Fabiola

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had to make a reservation at the last minute and it was very easy. I felt very comfortable and Victor had excellent attention. Beautiful view, perfect room and excellent amenities. The restaurant has a great ambiance.
1 nacht verbleven in mei 2024
Reactie van Guest Service Team op 13 mei 2024
Dear Fabiola,We wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay with us at Berkeley Shore Hotel Your kind words have truly brightened our day and have been shared with the entire team here at the hotel.We must say, your recognition of the exceptional service provided by our staff members, Victor fills us with immense pride and joy. They are truly dedicated individuals who go above and beyond to ensure that each guest has a memorable and enjoyable experience during their stay.Once again, thank you for your valuable feedback and for recognizing the hard work and dedication of our team members. It's guests like you who inspire us to continually strive for excellence.Should your travels bring you back here, please do not hesitate to reach out. We would be honored to welcome you back to Berkeley Shore Hotel for another exceptional stay.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good.
1 nacht verbleven in mei 2024
Reactie van Guest Service Team op 13 mei 2024
Dear Michael,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

6/10 – Redelijk

Jazlin

Positief: Personeel en service
Negatief: Netheid
Great location. The room wasn’t that clean. It was “standard” clean from afar but there were stains on the floor, bed, towels, and on the walls. There were also hard water marks on the shower head along with mold. The sink was also dirty around the handles, on the counter, and on the faucet. The room smelled and felt very damp. Face to face with other guests when looking out the window. You can see them and they can see you. Mid-wall windows and very limited TV options. The surfaces in the room were also very scratched up and looked worn.
2 nachten verbleven in mei 2024
Reactie van Guest Service Team op 13 mei 2024
Dear Jazlin,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

6/10 – Redelijk

SANDY

It was okay
1 nacht verbleven in mei 2024
Reactie van Guest Service Team op 12 mei 2024
Dear Sandy,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

6/10 – Redelijk

Christina

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Guest Service Team op 12 mei 2024
Dear Christina,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

10/10 – Uitstekend

Gordana, Bronx

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel, I always stay there when in Miami!
3 nachten verbleven in mei 2024
Reactie van Guest Service Team op 12 mei 2024
Dear Gordana,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 – Goed

Jamie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Guest Service Team op 10 mei 2024
Dear Jamie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 – Uitstekend

Sofia Marie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location right in the middle of South beach with many restaurants and beach within walking distance
4 nachten verbleven in april 2024
Reactie van Guest Service Team op 8 mei 2024
Dear Sofia,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

10/10 – Uitstekend

Elise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the beach access w/ chairs & towels ready for you! The pool on rooftop was very nice as well. The restaurant had very good food for reasonable prices. I will be back!
2 nachten verbleven in april 2024
Reactie van Guest Service Team op 8 mei 2024
Dear Elise,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

10/10 – Uitstekend

Karine

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very helpful, clean pool. To enter to hotel you have to go true restaurant, which I don't like it. And if you go to the beach, imagine you are going to your room wet between people sitting at restaurant and eating. Only two people can use beach bed at a same time from same room. I was with my family (4 people), and we couldn'd be in same spot same time at beach. I didn't like it.
4 nachten verbleven in april 2024
Reactie van Guest Service Team op 6 mei 2024
Dear Karine,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

10/10 – Uitstekend

Alicia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Guest Service Team op 6 mei 2024
Dear Alicia,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 – Goed

Emilee

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property was beautiful, clean, well kept and in a great location. The service needs some improvement. We arrived very early after a cruise (around 10am) check in wasn’t until 4pm. We were told we would get a call when it was ready. At 3pm we saw others getting checked in. We asked for the 3rd time at 3:40 if our room was ready and they said oh yeah it’s been ready but we never got a call and we were waiting in the lobby. They didn’t bother to let us know it was ready even though we were obviously exhausted and waiting right in front of them. Finally got keys and went to the room and there were maintenance men fixing a leak in the sink. Had to wait even longer. The maintenance men did apologize and brought us a free bottle of wine for the inconvenience. The front desk staff could use some customer service training. Otherwise the property was great, the restaurant had good food, the room had nice upgrades, especially loved the shower.
1 nacht verbleven in april 2024
Reactie van Guest Service Team op 3 mei 2024
Dear Emilee,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

6/10 – Redelijk

Bruce

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Guest Service Team op 3 mei 2024
Dear Bruce,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

10/10 – Uitstekend

Elisa

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Guest Service Team op 3 mei 2024
Dear Elisa,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 – Goed

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Aamir Hayat op 3 mei 2024
Dear Andrea,Thank you for your review! We can't wait to welcome you back soon!Regards,Guest Service Team

8/10 – Goed

Benjamin, München

5 nachten verbleven in april 2024
Reactie van Guest Service Team op 1 mei 2024
Dear Benjamin,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 – Goed

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel in a great location of south beach! 5 minute walk from the beach where you have 2 complementary chairs reserved for you, but umbrellas must be rented (27$ usd/day). The hotel itself is nice, clean and looked quite similar to the pictures. Only con really was our room was on the first floor which was quite noisy. You can hear other guests walking and talking in the hallway. Other than that, good location and very friendly staff :)
3 nachten verbleven in april 2024
Reactie van Guest Service Team op 28 apr 2024
Dear Maria,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

2/10 – Ontzettend slecht

Yaleiky

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
The stay was great however we got overcharged. We were able to talk to one of the staff and she was able to send me the right receipt they never take off the wrong charge out of my account. I been calling the staff and they keep sending me to different people to this day.
Reactie van Guest Service Team op 28 apr 2024
Dear Yaleiky,We are writing to you with a heavy heart, deeply regretting the unfortunate experience you had during your recent stay at Berkeley Shore Hotel. Please accept our sincerest apologies for the subpar service and any inconveniences or discomfort you may have encountered during your time with us. We request you to please write us our reservation team to have this further investigated and resolved on priority.Please know that we take your feedback very seriously, and we are committed to addressing the issues you've raised to ensure that they are rectified promptly. Rest assured, we have conducted a thorough investigation into the matter to identify the root causes and implement the necessary measures to prevent similar occurrences in the future.Once again, We apologize for the shortcomings you experienced during your stay. We value your patronage and hope to have the chance to welcome you back to Berkeley Shore Hotel in the future, providing you with the exceptional service and hospitality that you rightfully deserve.

10/10 – Uitstekend

Lauren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location and amenities
4 nachten verbleven in april 2024
Reactie van Guest Service Team op 28 apr 2024
Dear Lauren,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 – Uitstekend

domenico, barletta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ottima posizione. Buon rapporto qualità prezzo. Pulito. Personale gentile. Ci torneremo
2 nachten verbleven in april 2024
Reactie van Guest Service Team op 26 apr 2024
Dear Domenico,We wanted to take a moment to express my sincere gratitude for the wonderful feedback you provided regarding your recent stay at Berkeley Shore Hotel. Your kind words truly mean a lot to us and serve as a testament to the hard work and dedication of our team.Your feedback is invaluable to us as it helps us continually improve and enhance the services we offer. Rest assured, we will share your comments with our team members, as they take great pride in knowing that their efforts have made a positive impact on your experience.We sincerely appreciate your patronage and look forward to welcoming you back to Berkeley Shore Hotel in the near future.Once again, thank you for choosing Berkeley Shore Hotel. We are truly grateful for your support and the opportunity to serve you.

8/10 – Goed

Dilshod

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good and friendly stuff
3 nachten verbleven in april 2024
Reactie van Guest Services Team op 24 apr 2024
Thank you so much, We appreciate your feedback!

10/10 – Uitstekend

Pierre, St-Felix-D Otis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très près de Lincoln road et de la plage
1 nacht verbleven in april 2024
Reactie van Guest Service Team op 24 apr 2024
Dear Pierre,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

4/10 – Matig

Salvador

Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Guest Service Team op 28 apr 2024
Dear Salvador,We are writing to express our sincere apologies for the low rating you provided following your recent stay with us at Berkeley Shore Hotel. While we strive to provide each guest with an exceptional experience, it appears that we may have fallen short of your expectations on this occasion.We take all feedback seriously, even when there are no accompanying comments, as it provides us with valuable insights into areas where we can improve. Your satisfaction is our priority, and we regret that we did not meet your expectations during your stay.Once again, We apologize for any disappointment you experienced during your stay. We sincerely hope to have the opportunity to welcome you back to Berkeley Shore Hotel in the future and to provide you with the exceptional experience you deserve.

8/10 – Goed

Tamyra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
N/a
3 nachten verbleven in april 2024
Reactie van Guest Service Team op 24 apr 2024
Dear Tamyra,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 – Goed

Enes

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Top Lage!!
8 nachten verbleven in april 2024
Reactie van Guest Service Team op 22 apr 2024
Dear Enes,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 – Uitstekend

Caroline

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Location was outstanding! The restaurant option is nice and convenient! I would come back!
4 nachten verbleven in april 2024
Reactie van Guest Service Team op 19 apr 2024
Dear Caroline,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

8/10 – Goed

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location.
3 nachten verbleven in april 2024
Reactie van Guest Service Team op 17 apr 2024
Dear Julie,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your comments, and we're delighted that you had a satisfactory experience.We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 – Uitstekend

Sam

4 nachten verbleven in april 2024
Reactie van Guest Service Team op 6 mei 2024
Dear Sam,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 – Uitstekend

Breno

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Service Team op 17 apr 2024
Dear Breno,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.

10/10 – Uitstekend

Vitaliy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay considering short time after a major hurricane.
2 nachten verbleven in april 2024
Reactie van Guest Service Team op 16 apr 2024
Dear Vitaliy,We wanted to extend my sincerest gratitude for taking the time to share your feedback following your recent stay with us at Berkeley Shore Hotel Your kind words have truly brightened our day and have been shared with the entire team here at the hotel.Once again, thank you for your valuable feedback and for recognizing the hard work and dedication of our team members. It's guests like you who inspire us to continually strive for excellence.Should your travels bring you back here, please do not hesitate to reach out. We would be honored to welcome you back to Berkeley Shore Hotel for another exceptional stay.

8/10 – Goed

Long

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location near Lincoln Rd mall, and easy access to beach. Nice restaurant patio. Did not like the bathroom shower layout with no privacy, with no separation with bed area.
3 nachten verbleven in april 2024
Reactie van Guest Service Team op 16 apr 2024
Dear Long,We wanted to take a moment to express our sincere gratitude for the wonderful feedback you provided regarding your recent stay with us at Berkeley Shore Hotel. Your kind words truly mean the world to us and serve as a source of encouragement and motivation for our entire team.Additionally, We wanted to extend a special thank you for the insightful suggestions you shared with us. Your input is incredibly valuable to us as we continuously strive to enhance the guest experience and improve our services. Rest assured, your suggestions have been carefully noted, and we will be exploring ways to implement them to further elevate the quality of our offerings.Once again, thank you for choosing to stay with us and for sharing your valuable feedback and suggestions. It has been an absolute pleasure to serve you, and we look forward to the opportunity to welcome you back soon!

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Guest Service Team op 16 apr 2024
Dear Lauren,Thank you so much for taking the time to rate your recent stay at Berkeley Shore Hotel. We are thrilled to see your positive rating, and we're delighted that you had a satisfactory experience. We truly appreciate your support and look forward to welcoming you back on your future visits with us.Safe travels, and once again, thank you for choosing Berkeley Shore Hotel.