Een buitenzwembad, ligstoelen bij het zwembad

Beoordelingen van Courtyard by Marriott Miami Beach-South Beach

3 out of 5
Courtyard by Marriott Miami Beach-South Beach
1530 Washington Avenue, Miami Beach, FL

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 283 van 898 beoordelingen" "
Gastenscore: 8 - Goed. 363 van 898 beoordelingen" "
Gastenscore: 6 - Redelijk. 145 van 898 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 898 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 56 van 898 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima locatie, niet ver lopen naar het strand bij Ocean Drive
4 nachten verbleven in november 2018

6/10 – Redelijk

Geverifieerde reiziger

Het Courtyard Miami Beach South Beach heeft een onlangs gerenoveerde lobby, waar zich The Bistro bevindt. Deze eetgelegenheid is geopend voor ontbijt en diner. Het hotel beschikt tevens over een excursiebalie, waar informatie kan worden verkregen over lokale evenementen en attracties. Het South Beach Courtyard Miami ligt op 1 blok van de Lincoln Road Mall, waar u tal van winkels, restaurants en uitgaansgelegenheden vindt. Het Miami Beach Convention Center bevindt zich op 2 minuten rijden van het hotel.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super!
Personeel is perfect, als je ergens heen wilt bellen of regelen hun het voor je! Supershuttle transfer en everglades zijn voor ons geregeld. We hadden een kamer voor 5 personen maar de slaapbank was 3x niets.. Aangeven en een aparte kamer gekregen op kosten van hun. Geen problemen gehad en alles is perfect gelopen. Beach zit ongeveer op 5 min lopen en is perfect gelegen.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
leuk hotel met goede ligging
goed hotel dichtbij het strand { 6 min lopen} en de winkelstraat {4 min lopen}..heel moderne entree ,mooie grote maar wel iets oudere kamer in vergelijk met entree...heel behulpzaam personeel...kluis niet op de kamer maar achter entreedesk...mooi zwembad op het dak..veel restaurants in de buurt..

8/10 – Goed

Merinke, Budel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi modern ingericht hotel
Je kunt niet parkeren bij het hotel. Je auto wordt voor een bedrag door personeel op een andere plek geparkeerd. Het hotel is fris en modern ingericht. Kamer was niet al te groot (met 2 volwassenen en 3 kinderen), maar verder van alle gemakken voorzien. Ligt net iets verder van het strand, maar zeker te voet naar toe te lopen. Zwembad op dak is natuurlijk voor de kinderen geweldig! Prima hotel voor kort verblijf in Miami.

10/10 – Uitstekend

Maladi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel ligt op een perfecte locatie,

10/10 – Uitstekend

a, velserbroek , The Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
heerlijk goed hotel op top locatie
fantastisch hotel , goede service, mooie kamers, prachtig zwembad op dakterras, echt een aanrader voor iedereen die miami aandoet, ook voor gezinnen

4/10 – Matig

abraham

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Old hotel with dated rooms way overpriced Forced resort fee
1 nacht verbleven in mei 2024
Reactie van Dual General Manager op 5 mei 2024
Dear Abraham, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay. Our standards are high, not only in service but also with maintaining the overall look and feel of our hotel. Therefore, we will gladly share your feedback with the appropriate individuals as we plan for the future. We are also sorry to know you felt we did not merit the rate you paid and that you were disappointed with the destination fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to welcome you someday.An Vo,Dual General Manager

10/10 – Uitstekend

Leonardo

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buena atención
1 nacht verbleven in april 2024
Reactie van Dual General Manager op 30 apr 2024
Dear Leonardo, Thank you for including Courtyard Miami Beach South Beach in your travel plans for and sharing your feedback. We are delighted to read that our staff was attentive to your needs and made you feel comfortable. It is important that all of our guests enjoy a carefree stay. Thank you for your generous rating, and we hope to see you again soon.An Vo,Dual General Manager

8/10 – Goed

Isaurq

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Las chicas de recepción son súper amables y todo muy cómodo y agusto
7 nachten verbleven in maart 2024
Reactie van Dual General Manager op 23 apr 2024
Dear Isaurq, We are thrilled everything went well during your stay and that you enjoyed our property. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments regarding our front desk associates. Thank you again. We hope you will choose Courtyard Miami Beach South Beach the next time you visit Miami.An Vo,Dual General Manager

8/10 – Goed

Gary

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Dual General Manager op 8 apr 2024
Dear Gary, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Miami Beach South Beach. We look forward to welcoming you back on your next visit!An Vo,Dual General Manager

10/10 – Uitstekend

Ines

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
1 nacht verbleven in maart 2024
Reactie van Dual General Manager op 25 mrt 2024
Dear Ines, Thank you for sharing your experience at Courtyard Miami Beach South Beach. We are pleased to know that our location in the heart of the Art Deco District, close to trendy shops, unique dining spots, and the unbeatable South Beach nightlife, met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. An Vo, Dual General Manager

8/10 – Goed

Kristen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location.
3 nachten verbleven in maart 2024
Reactie van Dual General Manager op 18 mrt 2024
Dear Kristen, Thank you for reviewing your stay at Courtyard Miami Beach South Beach. We are pleased everything went great for you during your visit and that our wonderful location made it even better. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. An Vo, Dual General Manager

8/10 – Goed

Robert, Rockland

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice all stuff was very friendly, but quite very loud at night you can hear people next door talking walking all night.
4 nachten verbleven in maart 2024
Reactie van Dual General Manager op 18 mrt 2024
Dear Robert, Thank you for reviewing your recent stay at Courtyard Miami Beach South Beach; we value your comments. We are delighted to know you enjoyed our courteous service; however, we apologize that you were disturbed by the noise from other guests. Your comments remind us there is always room for improvement and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area. An Vo, Dual General Manager

10/10 – Uitstekend

Dano

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome property with great staff and great rooms large enough for 5
1 nacht verbleven in maart 2024
Reactie van Dual General Manager op 16 mrt 2024
Dear Dano, Thank you for selecting Courtyard Miami Beach South Beach for your stay. We are delighted to hear that you enjoyed your spacious guest room and had a great time at our beautiful property. Our primary goal is to make you feel comfortable and at home during your stay with us. Thank you once again for choosing us, and we look forward to welcoming you back on your next visit to Miami. An Vo, Dual General Manager

8/10 – Goed

Jenna

4 nachten verbleven in december 2023
Reactie van General Manager op 4 mrt 2024
Dear Jenna, On behalf of our team at Courtyard Miami Beach South Beach, thank you for the nice rating. We are delighted to know that your visit to our hotel was overall enjoyable. It was our pleasure having you, and we look forward to seeing you soon.An Vo, Dual General Manager

4/10 – Matig

Jamie

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Over priced. Even for South Beach
2 nachten verbleven in februari 2024
Reactie van Dual General Manager op 19 feb 2024
Dear Jamie, Thank you for your review. We are disappointed we did not meet your expectations. We will certainly share your opinions regarding the price of your visit appropriately. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your feedback, and we hope to have another opportunity to welcome you back to our hotel. An Vo.Dual General Manager

10/10 – Uitstekend

CHRISTINE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Dual General Manager op 14 feb 2024
Dear Christine, Thank you for being our guest at Courtyard Miami Beach South Beach. We appreciate your generous rating and are glad to know you enjoyed your time with us. It was a pleasure to host you, and we hope we will be your home whenever you are in the area.An Vo,Dual General Manager

8/10 – Goed

fiona

Positief: Netheid
pool
2 nachten verbleven in januari 2024
Reactie van Dual General Manager op 30 jan 2024
Dear Fiona, Thank you for taking the time to share that your stay at Courtyard Miami Beach South Beach was perfect in every way. We are glad you were able to soak up the Florida sun at our rooftop pool, featuring spectacular views of the city and cozy poolside cabanas. We appreciate your generous feedback, and we look forward to another occasion to provide you with an exceptional visit.An VoDual General Manager

10/10 – Uitstekend

Imad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2024
Reactie van Dual General Manager op 17 jan 2024
Dear Imad, We are thrilled you had an excellent stay at Courtyard Miami Beach South Beach, and we appreciate the fantastic rating. It was our pleasure hosting you, and we look forward to your next visit with us.An VoDual General Manager

2/10 – Ontzettend slecht

chirag

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Dual General Manager op 10 feb 2024
Dear Chirag, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.An VoDual General Manager

2/10 – Ontzettend slecht

chirag

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Dual General Manager op 10 feb 2024
Dear Chirag, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.An VoDual General Manager

10/10 – Uitstekend

Volker

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The locartion is excellent.
3 nachten verbleven in december 2023
Reactie van Dual General Manager op 19 dec 2023
Dear Volker, Thank you for the excellent review of your stay at Courtyard Miami Beach South Beach. We are pleased you found our location near [customize] to be ideal for your plans. Located in the heart of the Art Deco District, we love that our guests can enjoy being near trendy shops, unique dining spots, and the unbeatable South Beach nightlife. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.An Vo

10/10 – Uitstekend

Joe

3 nachten verbleven in december 2023
Reactie van Dual General Manager op 29 dec 2023
Dear Joe, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. Wishing you a Happy Holidays and a Joyous New Year! It was a pleasure having you at Courtyard Miami Beach South Beach, and we look forward to welcoming you back soon.An VoDual General Manager

10/10 – Uitstekend

Daniela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice
5 nachten verbleven in november 2023
Reactie van Dual General Manager op 29 nov 2023
Dear Daniela, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Courtyard Miami Beach South Beach your home away from home whenever your travels bring you to our area. We look forward to your next visit.An VoDual General Manager

10/10 – Uitstekend

Jay

5 nachten verbleven in november 2023
Reactie van Dual General Manager op 11 dec 2023
Dear Jay, Thank you for rating your stay at Courtyard Miami Beach South Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. An VoDual General Manager

8/10 – Goed

Eric, Minnetonka

Positief: Personeel en service
4 nachten verbleven in november 2023
Reactie van Dual General Manager op 20 nov 2023
Dear Eric, All of us at Courtyard Miami Beach South Beach appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.An VoDual General Manager

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Dual General Manager op 5 nov 2023
Dear Jacob, On behalf of our team at Courtyard Miami Beach South Beach, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Miami. An Vo,Dual General Manager

10/10 – Uitstekend

Kiana

3 nachten verbleven in oktober 2023
Reactie van Dual General Manager op 22 nov 2023
Dear Kiana, Thank you for choosing Courtyard Miami Beach South Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.An VoDual General Manager

4/10 – Matig

john

Reisde met familie en kleine kinderen
Negatief: Personeel en service
Don’t trust what the staff tells you. Dishonesty and misleading customers seems to be a trend. I was told that bicycles, beach towels and beach chairs were complimentary but they were NOT !! I was charged $33 per day for them even if I didn’t use them. Terrible
3 nachten verbleven in oktober 2023
Reactie van Dual General Manager op 15 okt 2023
Dear John, Thank you for evaluating your recent stay with us. Please accept our apologies for any miscommunication with regard to the fees associated with some of our amenities and for the frustration this caused. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. An Vo,Dual General Manager

8/10 – Goed

Walter

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Dual General Manager op 11 okt 2023
Dear Walter, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard Miami Beach South Beach. If you have any specific feedback or suggestions to share, please feel free to reach out to us. We look forward to welcoming you back on your next visit.An VoDual General Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Skuffet
Vi ble trekt mer enn avtalt og fikk aldri info om frokost tider som igjen resulterte at vi ikke fikk frokostene våre da vi var nede 3 minutter over 10. Victor som jobbet der var den eneste som ga 100% god service, men de andre vi møtte på var sure, lite service innstilt og hjalp ikke til med noe.
1 nacht verbleven in oktober 2023
Reactie van Dual General Manager op 3 okt 2023
Dear Valued Guest, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed to ensure a better guest experience. On a positive note, we are pleased Victor took good care of you. We appreciate your patience and hope you will allow us a second chance to restore your confidence in us.An Vo,Dual General Manager

10/10 – Uitstekend

Christian

9 nachten verbleven in september 2023
Reactie van Dual General Manager op 3 okt 2023
Dear Christian, Thank you for choosing Courtyard Miami Beach South Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.An Vo,Dual General Manager

10/10 – Uitstekend

Christopher, Downingtown

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s not the best neighborhood
3 nachten verbleven in september 2023
Reactie van Dual General Manager op 13 sep 2023
Dear Christopher, Thank you for choosing Courtyard Miami Beach South Beach and for your excellent rating. We are glad your overall stay was pleasant; however, we regret not meeting all of your expectations with our location. We value your feedback and hope to see you again. An Vo,Dual General Manager

2/10 – Ontzettend slecht

HAFIDA

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The guy from the reception was very rude and showed discrimination act
3 nachten verbleven in augustus 2023
Reactie van Dual General Manager op 6 sep 2023
Dear Hafida, Thank you for taking the time to share your review. We are disappointed to learn about your experience at our hotel. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you again for your patience during this time.An Vo,Dual General Manager

10/10 – Uitstekend

Chavon

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great experience... We were out of town from Philadelphia the staff was really friendly..
2 nachten verbleven in augustus 2023
Reactie van Dual General Manager op 22 aug 2023
Dear Chavon, Thank you for reviewing your stay at Courtyard Miami Beach South Beach. It is a pleasure to know we were able to exceed your expectations and that you had a fantastic visit. We appreciate your kind comments about our courteous associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Miami.An Vo,Dual General Manager

8/10 – Goed

Andres M

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Assistant General Manager op 5 aug 2023
Dear Andres, Thank you for your nice rating and for letting us know that your stay at Courtyard Miami Beach South Beach was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Nelson Garcia,Assistant General Manager

2/10 – Ontzettend slecht

Katheryne

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2023
Reactie van Assistant General Manager op 28 jul 2023
Dear Katheryne, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Nelson Garcia,Assistant General Manager

4/10 – Matig

James

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The nightclub right next to the hotel so you can’t sleep because it’s so loud, strip club directly across the street with women with no clothes on in the large billboard, no suites, housekeeping knocked once and entered our room and didn’t even give us a chance to say we were there. Never again.
4 nachten verbleven in juli 2023
Reactie van Assistant General Manager op 26 jul 2023
Dear James, Thank you for reviewing your recent stay. We are sorry for the noise issues you experienced during the night. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We also sincerely apologize for the miscommunication that occurred on this particular visit. This incident has been discussed with our housekeeping team so we can ensure this is not repeated in the future. We understand your frustration and appreciate your patience. Furthermore, unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We value your comment and hope you change your mind and give us another chance to provide you with the much-improved experience you deserve. Nelson Garcia,Assistant General Manager

8/10 – Goed

Oshone

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were very friendly and helpful
1 nacht verbleven in juli 2023
Reactie van Assistant General Manager op 18 jul 2023
Dear Oshone, Thank you for choosing us and for taking time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next stay at Courtyard Miami Beach South Beach.Nelson Garcia,Assistant General Manager

10/10 – Uitstekend

Iosif

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van Assistant General Manager op 19 jul 2023
Dear Losif, Thank you for rating your stay at Courtyard Miami Beach South Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate you choosing us and look forward to seeing you again soon.Nelson GarciaAssistant General Manager

10/10 – Uitstekend

Ana

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice.., people are nice
1 nacht verbleven in juli 2023
Reactie van Assistant General Manager op 17 jul 2023
Dear Ana, Thank you for your review regarding your stay at Courtyard Miami Beach South Beach. It is a pleasure to know we were able to exceed your expectations with our hospitality. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with our courteous associates. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Miami.Nelson GarciaAssistant General Manager

8/10 – Goed

John

1 nacht verbleven in juli 2023
Reactie van Assistant General Manager op 30 jul 2023
Dear John, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Courtyard Miami Beach South Beach look forward to your next visit.Nelson Garcia,Assistant General Manager

4/10 – Matig

Monica

Reisde met familie
Positief: Netheid, comfort kamer
Will not be coming back to Miami
Surprised that a Marriott is located in this sleazy area of south beach. Not family friendly at all. Located next to a strip club with another right across the street. What happened to south beach???
2 nachten verbleven in juni 2023
Reactie van Assistant General Manager op 22 jun 2023
Dear Monica, We appreciate you sharing your feedback with us. It's unfortunate to hear that our location didn't meet your expectations, but we value your input. Many of our guests find our peaceful accommodations and excellent amenities to be a great combination with the convenience of being just a short distance away from downtown and other popular attractions. We're sorry that this wasn't the case for you. We want to thank you for choosing us, and we hope to have the opportunity to welcome you back during your next visit to the area.Nelson GarciaAssistant General Manager

10/10 – Uitstekend

josue

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muy buen servicio la pasamos a gusto
3 nachten verbleven in mei 2023
Reactie van Assistant General Manager op 18 mei 2023
Dear Josue, Thank you for sharing that your stay at Courtyard Miami Beach South Beach was perfect in every way. We appreciate you mentioning you enjoyed our exceptional service. We hope we will be your home whenever you are in the area.Nelson GarciaAssistant General Manager

6/10 – Redelijk

Michael

Reisde met partner
Positief: Netheid, personeel en service
Overall enjoyed my stay at Courtyard, very clean, staff was very nice, restaurant/bar has limited hours (therefore didn’t get to use 29$ credit). I wish the rooms had a safe.
6 nachten verbleven in mei 2023
Reactie van Assistant General Manager op 10 mei 2023
Dear Michael, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from comments like yours and regret not meeting all your expectations. We continually strive to improve our services and appreciate your feedback. We appreciate your patience and hope to have another chance to welcome you on a future visit.Nelson GarciaAssistant General Manager

6/10 – Redelijk

john

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2023
Reactie van Assistant General Manager op 29 mei 2023
Dear John, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Nelson Garcia,Assistant General Manager

10/10 – Uitstekend

philip

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed 4 days...I wanted a hotel with a pool that stayed open past 6pm...Staff was excellent..!st room had a leak ...they immedietly transfered us to another room at 3am in the morning...we got there early 12 noon was giving a room earler than expected...My card was charged a day earlier than expected...there was a balance of $100 "destination fee" I was expecting to pay upon arrival but was told I didnt have to pay it ??/ well I had to pay it at check out...I was confused because I didnt book with breakfast (29.00) per day included ...I was told is was being givin to me! but sure enuff at check out I had to pay for the breakfast!! EVERYTHING HAS A SURCHARGE BEWARE! The hotel was great ...service was great... they did bend over backwards for me and my wife but I was uncormfortable because I was givin services I did not agree to!
3 nachten verbleven in april 2023
Reactie van Assistant General Manager op 30 apr 2023
Dear Philip, Thank you for taking the time to post your online review. We are pleased you enjoyed your overall time with us and loved our dedicated associates. However, we regret the disappointment you had with some of the extra costs associated with your visit. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope to host you again at Courtyard Miami Beach South Beach.Nelson GarciaAssistant General Manager

8/10 – Goed

Mariana A

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Assistant General Manager op 1 mei 2023
Dear Mariana, Thank you so much for the kind rating regarding your stay at Courtyard Miami Beach South Beach. We hope you are already planning another trip our way.Nelson GarciaAssistant General Manager