Dear Alexis, Thank you for taking the time to share your kind review. I’m glad you found our location convenient, accommodations pleasant, and staff friendly. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Craig Haas, GM

Dear Ronald, We are so appreciative of your review. My sincere apologies for the frustration you experienced due to parking. In the Brickell area, valet parking is the standard; it is convenient for our guests and still allows them access to their car 24 hours per day. I will discuss your comments with the staff and we all hope that you will consider staying with us again in the future. Sincerely, Craig Haas, GM

Dear Jay, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement, are welcomed. We appreciate being a part of your trip! Best, Craig Haas, GM

Dear Helen, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Craig Haas, GM

Dear Miguel, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Craig Haas, GM

Dear Parmod, I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Craig Haas, GM

Dear Elda, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Craig Haas, GM

Dear Julian, Thank you for your great review. Our associates are always ready to go above and beyond to make our guest's stay memorable. We will certainly let German know how awesome they are and share your review with the rest of our team as well. Please come see us again soon! Best, Craig Haas, GM

Dear Samir, Thank you for taking the time to share your review. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Craig Haas, GM

Dear Vasilios, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Craig Haas, GM

Dear Susan, We appreciate you sharing your sincere review. It’s great to hear that you enjoyed our friendly service and comfortable accommodations. Your feedback, which highlights strengths and areas of improvement, serves as encouragement to our associates who strive to provide a pleasant stay. Best, Craig Haas, GM

Dear Richard, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad that we provided a fun backdrop for your 5 day stay to celebrate your birthday! Happy belated birthday to you! Our staff takes great pride in providing service and accommodations that keep guests coming back. Thank you for your patronage, and we look forward to seeing you again soon. Best, Craig Haas, GM

Dear Fernando, We are happy to hear from you and value your kind review. It is lovely to hear that our good location, breakfast, and clean accommodations all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Craig Haas, GM

Dear Daniel, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Craig Haas, GM

Dear Daniel, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit in your global travels. Thank you for staying with us. Sincerely, Craig Haas, GM

Dear Susan, Our staff makes sincere hospitality their priority; I'm glad you enjoyed our friendly associates. I will share your positive feedback with our staff. Thank you for taking the time to review your stay, and we hope to host you again soon. Best, Craig Haas, GM

Dear Melanie, A better review of our hotel does not exist. Thank you for sharing your perfect experience and please come see us again soon. Best, Craig Haas, GM

Dear Jorge, I'm sorry to hear our front desk staff did not meet your expectations this visit. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Best, Craig Haas, GM

Dear Andrea, We are thrilled to hear that we provided you with a great stay. I am especially glad you enjoyed our views and restaurant. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Craig Haas, GM

Dear Eduardo, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Craig Haas, GM

Dear Crandell, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Craig Haas, GM

Dear Liset, We are thrilled to hear that we provided you with a great stay. I'm so happy you enjoyed our convenient location and valet parking Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Craig Haas, GM

Dear Melissa, Your comfort is our top priority, so it's lovely to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our service friendly and location convenient. We appreciate your review and look forward to your return. Best, Craig Haas, GM

Dear Lisa, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided; I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Craig Haas, GM

Dear Ana, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Craig Haas, GM

Dear Russell, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. We hope you will consider a return trip in the future. Sincerely, Craig Haas, GM

Dear Orlando, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We hope to see you again! Best, Craig Haas, GM

Dear linda, We strive to provide excellent customer service, so I am thrilled you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Craig Haas, GM

Dear Juan, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Craig Haas, GM

Dear Alisha, I am glad our Hyatt Centric provided you with a five-star experience while visiting Miami. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Craig Haas, GM

Dear Oscar, Thank you for informing us that you had a great experience during your visit. We value your business and appreciate your patronage. Best, Craig Haas GM

Dear Tameika, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Craig Haas, GM

Dear Yasir, Thank you for sharing your kind words with us! We are thrilled that you chose to stay with us and took the time to leave a positive review. Your enjoyment and satisfaction are our top priorities, and we're glad to hear that you and your family had a wonderful time. We look forward to welcoming you back for another fantastic stay! Best, Craig Haas, GM

Dear Nardia, Thank you for your feedback. We want to make sure that we do the best job we can for you and all of our guests, so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back for an even better stay next time. Best, Craig Haas, GM

Dear Richard, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Craig Haas, GM

Dear Brian, We appreciate having the opportunity to host you. We aim to provide every guest with a comfortable visit, so it’s lovely to hear of the comfort you experienced while staying with us. I thank you for your feedback as it helps us to serve our guests to the best of our ability. Best, Craig Haas, GM

Dear David, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Sincerely, Craig Haas, GM

Dear Albert, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Craig Haas, GM

Dear Matthew, Thank you for taking the time to write. I’m happy to hear that our quiet atmosphere and convenient location made for an enjoyable stay overall. A return visit is the best compliment so we hope to welcome you back soon. Best, Craig Haas, GM