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Beoordelingen van Mondrian South Beach

4.5 out of 5
Mondrian South Beach
1100 West Ave, Miami Beach, FL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 572 van 1301 beoordelingen" "
Gastenscore: 8 - Goed. 227 van 1301 beoordelingen" "
Gastenscore: 6 - Redelijk. 207 van 1301 beoordelingen" "
Gastenscore: 4 - Matig. 128 van 1301 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 167 van 1301 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Sergey

Great check-in experience, thanks for the upgrade!
1 nacht verbleven in oktober 2023
Reactie van Ivy op 19 okt 2023
You're welcome Sergey! Thank you for staying with us and for your feedback. It's much appreciated.We hope to see you again soon!

6/10 – Redelijk

Sergey

Positief: Voorzieningen
Check-in was great, but any communication beyond that was painful - had to ask to refill coffee, on a second day finally managed to get 3 capsules. Why not replenish them daily? There is a cooking stove, but they don't provide any utensils. I only got plates and cutlery (also on request).
3 nachten verbleven in oktober 2023
Reactie van Ivy op 19 okt 2023
Dear Sergey,Thank you so much for staying with us and for your review. Our apologies for the inconveniences that you experienced. Your feedback is much appreciated and will be addressed with our staff. We hope to see you again soon.

6/10 – Redelijk

Banessa

Reisde met partner
First night, we couldn’t sleep because of a next door neighbor’s fighting. The other thing was the mildew around the shower glass and you can see water damage on the ceiling. But on the positive, it’s closed to the beach about 10min walking distance.
3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Shira

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was satisfied until it was time for bed and there was a roach on my bedside table. I was totally disgusted and checked-out of the hotel at 3:30am and went to another hotel South Beach. The front desk was helpful with my concerns and offered to provide me with another room however at that point I was not able to feel comfortable in the hotel.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Ideania

Negatief: Netheid, staat van de accommodatie en faciliteiten
This was a weekend from hell. Room was dirty, they came to clean it it then smelled of vomit, changed my room, charged me $200 a night for deposit. Over charged me at the pool so i got a reserved bed for free the next day and it rained. No ice bucket. We paid for a 1 bdrm suite with double bed they changed us to a suite with 1 bdrm and that is not what i paid for!
3 nachten verbleven in april 2024

10/10 – Uitstekend

Kimone

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay great atmosphere pool settings was so good
3 nachten verbleven in april 2024

10/10 – Uitstekend

Grace, Miami

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Tulay

3 nachten verbleven in april 2024

10/10 – Uitstekend

Laneesha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are friendly and are super helpful!
1 nacht verbleven in april 2024

8/10 – Goed

Pinchas

Positief: Netheid
😘
2 nachten verbleven in april 2024

4/10 – Matig

Grey

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was falling apart. Could not get Shower to operate properly. Water was either burning, hot or freezing cold and the handles were breaking tiles were dirty and falling apart sliding glass door to balcony can barely open or close. Here was left on the floor from previous guest or housemaids couches were dirty and sober carpets. TVs barely operated.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

tigran

Zakenreiziger
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The bed was super uncomfortable and my bed sheets had blood stains on there which i hadnt seen the first night. The building and pool area was nice though. Hotel food was really good.
3 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

4/10 – Matig

Caroline

Negatief: Staat van de accommodatie en faciliteiten
A lot of the staff seemed rude, and while their were some nice and helpful people, mostly I was disappointed.
3 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

10/10 – Uitstekend

Tamell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire hotel was amazing
1 nacht verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 – Uitstekend

Aryana

Positief: Netheid
.
3 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

4/10 – Matig

Megan, Santa Clarita

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I'm deeply disappointed with the hotel experience. Upon arrival, there was no one available to assist with our luggage, and to compound the issue, the room is in an extremely outdated condition. The soundproofing is so inadequate that neighboring room conversations are disturbingly loud. Additionally, the bathroom floor tile is moving, posing a safety hazard. Furthermore, the toilet flush won't stop unless manually lifted after each use. This entire experience has truly made our time miserable.
2 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you for staying with us. We are sorry to see that you had such a challenging experience. can you please reach out to us directly? We would love an opportunity to make things right for you. (mondrianfo@mondriansouthbeach .com

8/10 – Goed

Tamika

Positief: Staat van de accommodatie en faciliteiten
Pool area was nice
2 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 – Uitstekend

Bulent, West New York

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 – Uitstekend

Gabriela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
✌️
3 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 – Uitstekend

Laura Yesenia

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

8/10 – Goed

LaZandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is our second year in a row at the Mondrian South Beach hotel. It’s a wonderful place to relax and enjoy Miami. We really enjoyed the stay at the hotel and restaurant was great.
6 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing time
1 nacht verbleven in maart 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 – Uitstekend

Derek

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Also a good time with great food drinks
2 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 24 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 – Redelijk

Debbie

Positief: Voorzieningen
Very noisy bathroom not clean water marks meldew. Sun beds dipping sagging and not clean. Good location
1 nacht verbleven in april 2024
Reactie van ivy op 19 apr 2024
Thank you for visit and feedback. Our apologies for the inconveniences experienced. Our comments will be addressed with our team.

10/10 – Uitstekend

Ariel Guillermo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful
3 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for your visit and review. We're happy to see that you had a great stay. We hope to see you again soon.

10/10 – Uitstekend

Zuleica

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay and staff really nice
4 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
We're happy to see that you enjoyed your visit. Thank you for staying and for positive review. We hope to see you again soon.

10/10 – Uitstekend

Tansal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Ivy op 19 apr 2024
Thank your for staying with us and for your review. We're happy to see that you enjoyed your visit. We hope to see you again soon.

10/10 – Uitstekend

Cavin John, Eugene

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a blast, they took care of us
7 nachten verbleven in april 2024

10/10 – Uitstekend

CHAVELY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for your visit and review. We're happy to see that you had a great stay. We hope to see you again soon.

10/10 – Uitstekend

Ayanna, Philadelphia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for your visit and review. We're happy to see that you had a great stay. We hope to see you again soon.

10/10 – Uitstekend

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really loved our stay here - the pool is EVERYTHING. Def will come back. Rooms can be updated a little but regardless such a beautiful stay
8 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you so much for staying with us and for your review Stephanie. We're delighted to see that your overall experience was a good one. We look forward to seeing you soon.

8/10 – Goed

mohamed

Reisde met partner
Positief: Personeel en service, voorzieningen
Our room had some technical problems Tv did not work properly, they changed it... Showers is leaking, Overall we had a good stay
2 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for staying with us. We're happy to see that your overall experience was a good one. Our most sincere apologies for the inconvenience experienced with the room. We hope to see you again soon.

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for your visit and review. We're happy to see that you had a great stay. We hope to see you again soon.

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great weekend with my family here ! This had to be one of the best stays so far. Staff was amazing very friendly.
2 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for staying with us and for your review. We're delighted to see that you had a great time. We hope to see you again soon.

8/10 – Goed

Tamara

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for your visit and review. We're happy to see that you had a great stay. We hope to see you again soon.

6/10 – Redelijk

Katie

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Beautiful location. Room seemed a little dated. Friendly staff. Pool service was slow and not very attentive even though we purchased a day bed.
2 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for your visit and feedback. Our apologies for the inconvenience experienced. Your feedback will be addressed with our team.

6/10 – Redelijk

Hilary-Lise

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
The lobby of the hotel is very nice. However, the bedroom was not what we were expecting for a 4 stars hotel. Some hotels give you a much better service for the same price including the mini bar.
6 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for your visit and feedback.

10/10 – Uitstekend

rebecca

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My favorite Hotel in South Beach!
3 nachten verbleven in april 2024
Reactie van Ivy op 18 apr 2024
Thank you for your visit and review. We're happy to see that you had a great stay. We hope to see you again soon.

6/10 – Redelijk

Adebayo

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 10 apr 2024
Thank you so much for your review. We appreciate your feedback.

6/10 – Redelijk

Moshe

Reisde met partner
Overprice
1 nacht verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 10 apr 2024
Thank you so much for your review. We appreciate your feedback.

10/10 – Uitstekend

Nhi

2 nachten verbleven in maart 2024

6/10 – Redelijk

Lydia

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The quality of the rooms were bad, peeling paint, rusty, and a in the showers didn't look that clean.
1 nacht verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 10 apr 2024
Thank you so much for your review. We appreciate your feedback. We will look into your concerns and cant wait to see you again in the near future.

6/10 – Redelijk

Adebayo

Reisde met een groep
Negatief: Personeel en service
Staff were a bit abrupt and rude couldn’t wait to get rid of me despite the fact that I booked 3 rooms I will never stay there again the breakfast service was terrible had to wait for long just to get an order in terrible service
2 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 10 apr 2024
Thank you so much for your review. We appreciate your feedback. We will look into your concerns and cant wait to see you again in the near future.

10/10 – Uitstekend

Steven

4 nachten verbleven in april 2024

10/10 – Uitstekend

bryanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
beautiful property
5 nachten verbleven in maart 2024
Reactie van Marc Reid Director of Guest Experience op 10 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

6/10 – Redelijk

Lydia

1 nacht verbleven in april 2024

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great to be back to one of our favourite places… this time however, the hotel was overwhelmed by events , birthdays and wedding ceremonies. Pool was packed and pool team very unhelpful when trying to get a lounger … only if you paid extra as a guest!! Sad … as this hotel is really good but appears to now be the destination for privileged party young children. … no longer a hotel to rest unfortunately x
1 nacht verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 10 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

4/10 – Matig

Yogeilin

Negatief: Netheid, staat van de accommodatie en faciliteiten
The bathroom of the property was in poor condition
3 nachten verbleven in april 2024
Reactie van Ivy op 11 apr 2024
Thank you for your visit and feedback. Our apologies for the inconvenience experienced during your stay. Your comments will be addressed with our team.

8/10 – Goed

KEITH

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location, beach is 15 mins walk, even with kids. Rooms are basic and clean, the suite was nice but they forgot to provide kitchen items like crockery, pots, plates, cups, bowls etc, we only needed a few items for kids so they brought them very quick, free drink during checkin was a nice touch, the pool is very nice, good vibes by the pool, Ashley was friendly server by the pool, pool closes at 7 which was a bummer, happy hour not at pool bar, have to go other place for that, we would come back, price is high but your in Miami!!
3 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 10 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

10/10 – Uitstekend

Richard, Atlanta

Positief: Netheid, personeel en service en voorzieningen
Didnt recieve my vip benefits
3 nachten verbleven in april 2024
Reactie van Marc Reid Director of Guest Experience op 10 apr 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.