Exterieur

Beoordelingen van Red Roof Inn PLUS+ Miami Airport

2.5 out of 5
Red Roof Inn PLUS+ Miami Airport
3401 NW Lejeune Road, Miami, FL

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 479 van 1657 beoordelingen" "
Gastenscore: 8 - Goed. 398 van 1657 beoordelingen" "
Gastenscore: 6 - Redelijk. 284 van 1657 beoordelingen" "
Gastenscore: 4 - Matig. 210 van 1657 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 286 van 1657 beoordelingen" "

6,6/10

Netheid

7,2/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

carlos

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in december 2023
Reactie van Sashauna RediResponse Specialist op 12 dec 2023
Hello Carlos,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Miami Airport and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 – Redelijk

maria

Positief: Voorzieningen
Negatief: Personeel en service
De locatie is goed. De kamer klein maar netjes en goeie bedden. Moest 33 min. Bij de balie wachten om in te checken
1 nacht verbleven in mei 2023
Reactie van Tianna RediResponse Specialist op 5 mei 2023
Hello Maria, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Miami Airport. It's good to read that you were pleased with the convenience of our location and the comfortability of your beds. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, I do apologize for the lengthy check in period.We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna RediResponse Specialist

2/10 – Ontzettend slecht

Nenad

1 nacht verbleven in januari 2023
Reactie van Chevanese RediResponse Specialist op 14 okt 2023
Dear Nenad,Thank you for taking a moment to complete our survey following your stay at the Red Roof PLUS+ Miami Airport. It upsets me to know we let you down. I am sorry for your experience prompting a 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Xavier Alex Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Bianca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Benise

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property was unkept, not much options for breakfast, not much security, elevators infront were not working.
2 nachten verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 2 mei 2024
Dear Benise,Thank you for taking the time to tell us about your stay at the ED ROOF PLUS+ MIAMI AIRPORT. The situation you described regarding the lack of options for the breakfast menu, the upkeep of the property and the elevators not working is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 – Matig

Ricardo A.

Reisde met partner
Negatief: Personeel en service, voorzieningen
Same breakfast every day, don't have varieties. Only Banana, Muffins, Cereal, Wafflers, Bread. Must change the Banana and add apples and oranges. Also eggs and sausage, etc
9 nachten verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 1 mei 2024
Dear Ricardo,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ MIAMI AIRPORT. It's truly disheartening to see you highlight that the lack of varieties for breakfast hindered your stay. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 – Goed

Shirley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Recordo, Rediresponse Specialist op 30 apr 2024
Hello Shirley, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn PLUS+ Miami Airport and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 – Matig

Katherine

Negatief: Personeel en service
Call the hotel twice to inquire about the free airport shuttle, and we're never told that the usual shuttle was out of service for the day. Both calls failed to tell us to look out for a different shuttle, waited 45 minutes and never showed up finally we have to spend money in a Uber.
1 nacht verbleven in april 2024
Reactie van Linton Rediresponse Specialist op 29 apr 2024
Dear Katherine,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. You stated that the shuttle service not being available at the time you needed it hindered your experience. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 – Goed

MONIQUE

Reisde met partner
Positief: Netheid
Transportation room. Food
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 28 apr 2024
Dear Monique,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. It's good to read that our shuttle service and room were some of the highlights of your stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 – Matig

Michelle

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Old and outdated. Staff is great though!
1 nacht verbleven in april 2024
Reactie van Xao RediResponse Specialist op 26 apr 2024
Thanks for sharing your feedback with us, Michelle. The team at our Red Roof Inn PLUS+ Miami Airport was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that our staff was great, it was displeasing to read that this was the impression left with you. You stated that our location was old and outdated, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Renee, brooklyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 25 apr 2024
Dear Renee,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Ernest

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is not fancy, but just what I need. Its location is convenient and the shuttle is reliable. Another hotel advertises free shuttle but the vehicle is always in the repair shop. I am satisfied.
1 nacht verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 24 apr 2024
Dear Ernest,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ MIAMI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location and the reliable shuttle. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 – Uitstekend

Michele

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to airport. Just needed somewhere to sleep before boarding cruise ship. Overall room was clean. Would stay there again.
1 nacht verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 22 apr 2024
Dear Michele,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ MIAMI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the proximity to the airport and the cleanliness of the room. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 – Ontzettend slecht

Amy

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is very run down in terms of current market conditions. The room AC didnt work. There was water damage on multiple places in the roof leading to what i suspected was a mildew smell. The lighting in the room was poor, but just adequate enough. I did found 1 cockroach during my stay in the room (3 nights). The property around the area is very close to the airport, but it didn't give us a sense of safety due to a broken gate and building access panel so anyone can just walk in. The property staff was nice but you can sense they didn't want to be there and they didn't feel as welcoming. I had to go to the front desk multiple times the get my room key re-key to open my door due to their old door system. I highly recommend staying at another place because this place isn't worth the money even for the convenience of the location.
3 nachten verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 22 apr 2024
Dear Amy,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ MIAMI AIRPORT. I was thrilled to see you were pleased with our friendly staff. However, I was saddened to read your stay fell short of expectations due to the insects you reported, the water damage, the possible mildew smell and the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 – Goed

Elvira

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast was good.
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 22 apr 2024
Dear Elvira,Thank you for telling us about your recent experience at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read you found our breakfast to be good. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 – Goed

Jeannette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lots of seating for breakfast. Enjoyed the pool and lounge chairs.
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 22 apr 2024
Dear Jeannette,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. It's rewarding to read that you enjoyed the pool and lounge chairs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 – Goed

Shin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 21 apr 2024
Hello Shin,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 – Uitstekend

Lennin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo bien
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 19 apr 2024
Estimado Lennin,Gracias por contarnos sobre su reciente visita al RED ROOF PLUS+ MIAMI AIRPORT. Me alegró mucho leer que todo estuvo bien en su estadía. Tenga en cuenta que los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,LintonRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

Juan

Reisde met familie
Positief: Personeel en service
No era un lugar totalmente limpio en todos los lugares. No se respira limpieza total para sentirse como en casa.
6 nachten verbleven in april 2024
Reactie van Linton RediResponse Specialist op 19 apr 2024
Querido Juan,Gracias por contarnos sobre su reciente visita al RED ROOF PLUS+ MIAMI AIRPORT. Lo valoramos como nuestro huésped y agradecemos su puntuación de 3/5. Sin embargo, usted indicó que la falta de limpieza no era la ideal. Tenga en cuenta que los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias nuevamente por compartir su experiencia y esperamos verlo en sus futuros viajes.Atentamente,LintonRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Jeremy

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 18 apr 2024
Hello Jeremy,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Miagros

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Sashauna RediResponse Specialist op 18 apr 2024
Hello Miagros,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 – Uitstekend

Janice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
9 nachten verbleven in maart 2024
Reactie van Linton RediResponse Specialist op 17 apr 2024
Dear Janice,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read that you had a good experience. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 – Goed

Schaketa Valencia, George Town

Reisde met partner
Positief: Netheid, personeel en service
I like the area. Its conveniently located to everything i need.
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 16 apr 2024
Dear Schaketa,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read that our convenient location met your needs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 – Goed

Abhinav

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Good enough for a one night stay usually when you land or have to catch a cruise next day!
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 16 apr 2024
Dear Abhinav,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was delighted to read that our hotel was convenient to your night stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Javier

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location close to airport.
1 nacht verbleven in april 2024
Reactie van Linton Rediresponse Specialist op 15 apr 2024
Dear Javier,Thank you for sharing your thoughts on your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read that our convenient location and close proximity to the airport met your needs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

Giovanni

Reisde met een groep, Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Bad
2 nachten verbleven in februari 2024
Reactie van Sashauna RediResponse Specialist op 14 apr 2024
Dear Giovanni,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ MIAMI AIRPORT. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the bad experience you had during your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 – Goed

Sanjay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is excellent
9 nachten verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 14 apr 2024
Dear Sanjay,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ MIAMI AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our excellent location. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 – Redelijk

Lisa

Reisde met partner
Positief: Netheid
Etwas in die Jahre gekommenes Airport-Hotel. Erfüllt definitiv den Zweck, dort eine Nacht zu schlafen. Einrichtung sehr einfach, aber gleichzeitig sehr sauber. Flugzeuge fliegen direkt sehr tief über das Hotel, man hört es in den Zimmern, aber nicht unbedingt störend.
1 nacht verbleven in april 2024
Reactie van LaTunde RediResponse Specialist op 13 apr 2024
Liebe Lisa,Vielen Dank, dass Sie sich die Zeit genommen haben, an unserer Gästebefragung teilzunehmen. Wir freuen uns über Ihre Kommentare zu Ihrem letzten Aufenthalt im RED ROOF PLUS+ ST AUGUSTINE. Bei Red Roof ist es gut zu wissen, dass Sie mit der Einrichtung, der Sauberkeit und allen anderen positiven Aspekten, die Sie geäußert haben, zufrieden waren. Da es sich jedoch um Ihren Kommentar zur Instandhaltung und allen anderen genannten Bedenken handelt, werden diese berücksichtigt. Das Feedback unserer Gäste ist bei Red Roof immer willkommen, da wir bestrebt sind, die Qualität unserer Dienstleistungen kontinuierlich zu verbessern.Nochmals vielen Dank für das Teilen Ihrer Erfahrungen. Wir freuen uns darauf, Sie auf Ihren zukünftigen Reisen zu sehen.Aufrichtig,LaTundeRotes DachmanagementRediResponse-Spezialist

6/10 – Redelijk

Sueann

Reisde met partner
Positief: Netheid
Receptionist was not great at front desk a all in one bathroom was not what i expected not my type
1 nacht verbleven in april 2024
Reactie van LaTunde RediResponse Specialist op 13 apr 2024
Dear Sueann,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We value you as our guest and welcome your 3/5 score. At Red Roof we are disheartened to read that you were unsatisfied with the customer service you received from the front desk and the bathroom type. These concerns will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 – Matig

George

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tyy
1 nacht verbleven in april 2024
Reactie van Linton Rediresponse Specialist op 11 apr 2024
Hello George, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MIAMI AIRPORT and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Linton Rediresponse Specialist op 11 apr 2024
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MIAMI AIRPORT and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 – Goed

Hayden

Reisde met familie
Great location and very clean hotel
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 11 apr 2024
Hi Hayden,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. It's rewarding to read that our great location and clean hotel met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 – Goed

Aprel

Reisde met familie, Reisde met familie en kleine kinderen
The property was easy access to the airport, but was not up to the standards of what I paid for.
1 nacht verbleven in maart 2024
Reactie van Linton RediResponse Specialist op 11 apr 2024
Dear Aprel,Thank you for telling us about your recent visit to RED ROOF PLUS+ MIAMI AIRPORT. it's good to read that our easy access to the airport. However, you indicated that it was not up to your standards. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 – Matig

oscar

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Old property. Next to airport, loads of noise.
1 nacht verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 10 apr 2024
Dear Oscar,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ MIAMI AIRPORT. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the condition of the property and the noise disturbance you encountered is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 – Goed

Houadraa

Reisde met familie
Positief: Personeel en service, voorzieningen
Staff were very friendly and helpful. Rooms and public spaces could use a little more upkeep.
1 nacht verbleven in april 2024
Reactie van Olivia RediResponse Specialist op 8 apr 2024
Hello Houadraa, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Miami Airport. I am glad you found our staff to be friendly and helpful, despite the rooms and the public spaces not being to your liking. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 – Uitstekend

sebastian enrique

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo bien
1 nacht verbleven in maart 2024
Reactie van Sashauna RediResponse Specialist op 7 apr 2024
Estimado Sebastián,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes sobre su reciente estadía en el RED ROOF PLUS+ MIAMI AIRPORT. Nuestro objetivo es ofrecer una experiencia positiva a todos nuestros huéspedes y nos alegra que haya quedado satisfecho con su estancia. En Red Roof, los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Una vez más, gracias por publicar tu reseña. Esperamos que nos visite nuevamente en el futuro.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

Deybe A

2 nachten verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 7 apr 2024
Hello Deybe,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MIAMI AIRPORT and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 – Ontzettend slecht

Ilene

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don’t stay here!!
1 nacht verbleven in maart 2024
Reactie van Sashauna RediResponse Specialist op 6 apr 2024
Hello Ilene,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Samuel

Solicité cancelar y no me la cancelaron. Indiqué los motivos y aún así me realizar cobro.
Reactie van Sashauna RediResponse Specialist op 6 apr 2024
Estimado Samuel,Gracias por tomarse el tiempo para contarnos sobre su estadía en el RED ROOF PLUS+ MIAMI AIRPORT. Lamento que su experiencia no haya cumplido con sus expectativas, por lo que obtuvo una puntuación de 1/5. Realmente lamentable la situación que usted describe respecto al problema que tuvo con la cancelación de su reserva. Lamentamos mucho tu experiencia. Puedo asegurarle que he comunicado sus comentarios a la administración en un esfuerzo por abordar sus inquietudes. Nuestro equipo en Red Roof está comprometido a satisfacer a nuestros huéspedes, por lo que estamos muy agradecidos por sus comentarios.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Esperamos que elija quedarse con nosotros nuevamente para que podamos tener la oportunidad de brindarle una mejor experiencia.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 – Matig

Alora Lynn

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
Our AC broke halfway through the trip and soaked all of our luggage. Nothing other than maintenance coming to fix it was offered even after showing that our luggage was soaked
3 nachten verbleven in maart 2024
Reactie van Linton RediResponse Specialist op 5 apr 2024
Dear Alora,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. It's regrettable to room that the issue with the AC and the other issues were the downsides of your stay. Please know that guest feedback plays a vital role in the improvement of our hotel, so the insight provided is greatly appreciated and will be used to aid in the betterment of our hotel.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 – Goed

dhewradj

Reisde met familie
Positief: Voorzieningen
Good but lift is not working properly
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 15 apr 2024
Dear Dhewradj,Thank you for sharing your thoughts on your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was happy to read you had a good experience. However, you indicated that the elevator was not working properly. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 – Goed

markl

2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Cheryl

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible
6 nachten verbleven in maart 2024
Reactie van Linton Rediresponse Specialist op 3 apr 2024
Dear Cheryl,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. I was disappointed to read you had a horrible experience. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Our Red Roof team hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 – Ontzettend slecht

Nihal

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very bad customer service’
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 3 apr 2024
Dear Nihal,Thank you for telling us about your recent visit at RED ROOF PLUS+ MIAMI AIRPORT. You indicated that your staff encounter was less than satisfactory. Please know that guest feedback plays a vital role in the improvement of our hotel, so the insight provided is greatly appreciated and will be used to aid in the betterment of our hotel.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Robert

Reisde met familie
Really pleased
1 nacht verbleven in maart 2024
Reactie van Sashauna RediResponse Specialist op 2 apr 2024
Dear Robert,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Rehab

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i was very comfortable
1 nacht verbleven in maart 2024
Reactie van Sashauna RediResponse Specialist op 2 apr 2024
Dear Rehab,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ MIAMI AIRPORT. Our goal is to provide a comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

ALICE

1 nacht verbleven in maart 2024
Reactie van Sashauna RediResponse Specialist op 25 apr 2024
Hello Alice,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MIAMI AIRPORT and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 – Matig

Jesus

Reisde met een groep, Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
mal trato del personal
1 nacht verbleven in maart 2024
Reactie van Linton Rediresponse Specialist op 29 mrt 2024
Querido Jesus,Gracias por contarnos sobre su reciente visita al RED ROOF PLUS+ MIAMI AIRPORT. Nos esforzamos por ofrecer a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver su puntuación de 2/5 debido a la descripción del encuentro con el personal. Tenga en cuenta que los comentarios de los huéspedes nos ilustran sobre áreas de oportunidad para que podamos realizar mejoras. Como tal, utilizaremos la información proporcionada para limitar tales sucesos en el futuro.Gracias por compartir sus inquietudes y nuestro equipo en Red Roof le desea todo lo mejor en sus futuros viajes.Atentamente,LintonRed Roof ManagementRediresponse Specialist

6/10 – Redelijk

Ashley

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Nishaye RediResponse Specialist op 29 mrt 2024
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Miami Airport and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist