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Beoordelingen van Shore Club South Beach

2.5 out of 5
Shore Club South Beach
1901 Collins Ave, Miami Beach, FL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 415 van 999 beoordelingen" "
Gastenscore: 8 - Goed. 340 van 999 beoordelingen" "
Gastenscore: 6 - Redelijk. 117 van 999 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 999 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 67 van 999 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

10/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
In de weekenden leuke aanvulling door de DJ aan de pool, gebruik vd fietsen en de Hotel-auto ( weg breng service ), handdoek en bedjes aan de pool super geregeld.
8 nachten verbleven in juli 2019
Reactie van Guest Experience Manager op 9 aug 2019
Dear guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Best regards, Alex P

10/10 – Uitstekend

Rene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aanrader! Fijn hotel
Shore Club hotel is een heerlijk hotel op een perfecte locatie.
3 nachten verbleven in november 2018

8/10 – Goed

Kevin&Chris, Zoetemeer

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Net hotel dat centraal ligt
Kamer met gedeeltelijk oceaanzicht op de 16e, stonk erg. Dit aangegeven en konden andere kamer krijgen op de 11e etage. Deze had echter geen mooi uitzicht dus werd ons een suite aangeboden zonder extra kosten. Deze had geen balkon zoals onze oorspronkelijk geboekte kamer, maar we waren er erg blij mee. Assistent front Office manager Dominique deed alles om het ons naar de zin te maken. Evenals de conciërge toen we niet tevreden waren over de excursie naar de everglades. Werd keurig opgelost door het hotel. Absoluut pluspunt zijn de douchegelegenheden bij de fitnessruimte, waar je ook gebruik van kan maken als je op je vertrekdag je kamer niet meer hebt. Grote douches en zelfs een bubbelbad beschikbaar, zeep, shampoo alles erop en eraan. En het was fris en schoon toen we er om 15 uur s middags kwamen. Minpunten vind ik het schoonmaken en onderhoud van de kamers. Kapotte en vieze gordijnen, gele vlekken in het bad. Toiletbril aan het bladderen. Dat laatste wel aangeven en is vervangen. Schoonmaakploeg vergat regelmatig iets, te weinig handdoeken, geen nieuwe rol toiletpapier of 1 glas op een kamer voor 2. Daarnaast vond ik het ook niet netjes van een medewerkster aan de balie om ons voor een late check out 159 dollar te vragen. Dat vertrouwden we niets dus hebben later aan Dominique gevraagd hoe het zat en kregen wel een eerlijk antwoord. (Op de vertrekdag s ochtends contact opnemen met de receptie, indien plaats dan kan je tot 14 uur blijven in je kamer).
7 nachten verbleven in september 2018
Reactie van Miguel Ramirez op 28 sep 2018
We take every one of our guests comments serious, so we would like to thank you for sharing yours Kevin&Chris! We would like to apologize for the inconvenience that you experienced at the beginning of your stay. We are glad that we were able to upgrade you to a suit. Dominique is wonderful and we are glad that you enjoyed her service! :) We will make sure that she is aware of your kind praise! We are currently working on updating the hotel. We would love to welcome you back once everything is completed so that you can experience all the positive chance that we've been working on!!

10/10 – Uitstekend

Rosanne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great hotel
3 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in september 2019

2/10 – Ontzettend slecht

James

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2020

10/10 – Uitstekend

Dee, Bainbridge Ga

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Me and my fiancé loved everything about Shore Club the staff is amazing
4 nachten verbleven in september 2019

8/10 – Goed

Yulia

Positief: Netheid, personeel en service en comfort kamer
Pool area is amazing
Best location, amazing pool, nice rooms....breakfast not good....mexican restaurant on hotel the best
1 nacht verbleven in februari 2020

10/10 – Uitstekend

franck

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in februari 2020

10/10 – Uitstekend

Shante

3 nachten verbleven in juni 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

3 nachten verbleven in juni 2020

10/10 – Uitstekend

Maynara S

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente opção em Miami
Gostaríamos de ter ficado mais!! Hotel super agradável! Em frente a orla de Miami! Com uma piscina linda, restaurante muito bom!! recomendo comer um dia lá! As entradas são sensacionais! O quarto que pegamos de frente para o mar superou nossas expectativas! Hotel aceita Pet de suporte emocional sem taxas! minha Mel ficou muito feliz pela acolhida! Ficaremos com certeza mais vezes nele!
1 nacht verbleven in maart 2020

4/10 – Matig

JoseyDope

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
The problem with the short club is not Shore Club South itself It was the customer service rep at the desk she gave me a hard a time she insisted that my card didn’t work my friend used his American Express Card in she said it didn’t work, I asked for the manager I was told the manager was not there at the moment and was not available I calmly asked her to try my card again and my card worked after the forth time. The representative was very vague unpleasant and unattractive I feel that is why she dealt with me that way , I didn’t arrive to the hotel until 12 o’clock at night so I didn’t get the full experience of the hotel and or the way I was treated I really wish they would have credited me another night it was pretty expensive to be treated like trash I would say that the Hotel needs to improve the representation of their front desk and making sure that every employee has a pleasant up to code up to par uniform and self , at the very end I was charge for the mini bar which I didn’t use any of the items in the minibar my card was just overdraft for mini bar charges and none of the items from the minibar were used or consumed
1 nacht verbleven in maart 2020
Reactie van Dori C. op 6 apr 2020
Good Afternoon Ms. Josey, Thank you for taking the time to let us know about your experience. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. I'm sorry that we did not meet your expectations.We will address the concerns accordingly. We hope to welcome you in the future to Shore Club. Stay Safe!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van General Manager op 28 mrt 2020
Hello, thank you for your review! We hope to see you again soon, and please stay safe. Best, Wolf

10/10 – Uitstekend

james

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in maart 2020
Reactie van General Manager op 30 mrt 2020
Hello James, I am happy that you enjoyed your stay. Please visit us again soon. Best regards and stay safe, Wolf

2/10 – Ontzettend slecht

Jason Miller

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bugs living in rooms
The curtains don’t open and you can’t see the ocean. This hotel is full of fine print and I’m not joking watch my video of the bugs in roomt when we asked for more towels. We asked -@ 3 and they had none clean and at 6 the answer was the same. No towels for you.
Video of live bug in bed and they wouldn’t wash our clothes
Key to bike was this dirty but bike is free valet $50
4 nachten verbleven in maart 2020
Reactie van General Manager op 28 mrt 2020
Dear Jason Miller, I am very sorry for your experience and your stay with us. Let me apologize for that! I hope, once the current situation is over, that you would give us another chance. Please don't hesitate to reach out to me personally. Best regards, Wolf

4/10 – Matig

Henning

Positief: Netheid
Negatief: Personeel en service
Dårlig service på South Beach, Miami
Hotellet giver meget lidt valuta for en rimelig høj pris. Dårlig service, ignorant personale og adskellige mekanismer der ikke fungerede. På tords af flere henvendelser til personalet blev defekterne IKKE udbedret. Ydermere i disse Corona-tider var der INGEN tiltag som kunne modvirke evt smitte. Ingen håndsprit tilgængeligt, barer og restaurant var åben som hidtil. Men værst var at folk ved poolen fortsat fik lov til at ligge med 20-30 cm afstand uden tiltag til at begrænse mængden af folk eller udvide afstanden. Vi besluttede derfor IKKE at være i nærheden af dette område. Skal tilføje at vi var blevet nødt til at booke dette hotel inden vi kunne rejse tilbage til Danmark for at følge myndighedernes anbefaling. ALT I ALT = EN KÆMPE SKUFFELSE til næsten DKK 2.000 pr. døgn!
4 nachten verbleven in maart 2020
Reactie van General Manager op 28 mrt 2020
Dear Henning, I am very sorry that you had to experience these servcie and product challenges especially after having to change your trip to start with. I hope you consider to visit us again in the future. Mange Hilsner Henning Wolf

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Good location
Great location and nice pool and beach area. Just a bit dated and could use a refresher. Service not great, but not bad, just ‘meh’
3 nachten verbleven in maart 2020
Reactie van General Manager op 30 mrt 2020
Hello there, Thank you for your review, we will be working on refreshing our property, in fact we started to change the corridor carpets right before the lockdown. We hope to welcome you again! Best regards and stay safe! Wolf

8/10 – Goed

Holden

5 nachten verbleven in maart 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020
Reactie van Guest Experience Manager op 20 mrt 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Luckily we didn’t stay at the property, but after evaluating the room I will never stay at this property. Please check your beds thoroughly. We found large blood stains on the sheets and even traces of bed bugs. Thankfully we left all our belongings at the door, and left before things could have been worse. In return, the staff was helpful getting our refund. The front desk staff is accommodating. Unfortunately, this establishment needs a uplift and needs to take care of these matters because it hasn’t been the first encounter for their guests. Very disappointed.
3 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 19 mrt 2020
Dear guest, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Sincerely, Guest Experience Manager

4/10 – Matig

Sheila, Avon Ohio

So outdated! Bathroom lighting was horrible! Room just mediocre at best. Shower floor was so disgusting!
4 nachten verbleven in maart 2020
Reactie van General Manager op 28 mrt 2020
Dear Sheila, Let me apologize for the short comings in your room. I hope overall you enjoyed your stay! Best regards, Wolf

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service en voorzieningen
The staff tried to get me in contact with Expedia for a refund on a full night and other things but Expedia was the issue other than the cleanliness at this hotel.
4 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 19 mrt 2020
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We hope that you will give us the opportunity to welcome you again soon. Sincerely, Guest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 18 mrt 2020
Thank you for your rating and we look forward to welcoming you back.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location on the beach. Walkable to everywhere. Nice Mexican restaurant. Cocktail service on the beach. Very quiet room. Big, beautiful lobby. Friendly staff.
5 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 18 mrt 2020
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Der einzige Kritikpunkt ist die schlechte Schallisolierung des Zimmers
2 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Thank you for your positive comments and I am pleased that you had a good stay overall. We hope to welcome you back soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service
Upon checking in with my 3 year old daughter and friend, someone hurled a full can of beer from a top balcony that missed us by a step. It exploded so hard that it freaked out my daughter. Andre the manager was nice enough to upgrade us to a different tower so we didnt have to walk through the garden where the incident happen. In the wake of coronavirus their bathroom by the pool had no soap. I informed the bartender and waitstaff and sure enough went back to the bathroom 2 hours later where there still was no soap available to wash hands.
3 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Dear guest, Thank you for providing us with your experience. We are extremely sorry to hear about your experience in the room but glad we were able to switch you to a different room. We hope to have the opportunity to welcome you back and make your experience a perfect 5 rating. Best regards, Guest Experience Manager

8/10 – Goed

WILLIAM

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was pretty good and we prefer SC to Royal Palm. The only thing I didn’t like was that when dining in the restaurant, the service was slow. I feel that it was related to the fact that the tip is already figured in.
4 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Dear William, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our restaurant service staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Best regards, Guest Experience Manager

6/10 – Redelijk

Veronica

2 nachten verbleven in maart 2020

6/10 – Redelijk

Kevin

Negatief: Comfort kamer
4 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Thank you for sharing your rating and we hope to have you back soon.

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 13 mrt 2020
Thank you for your rating and we look forward to having you again as a guest in our hotel.

4/10 – Matig

ilan

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disaster
Old, very expensive hotel . May be it was cool at the 80s but Seems like it never been remolded since than . Bad service , bad experience Do not go
3 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Dear Ilan, Thank you for taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We hope that you will give us the opportunity to welcome you again soon. Sincerely, Guest Experience Manager

2/10 – Ontzettend slecht

Dylan

Negatief: Netheid, comfort kamer
Not impressed.
We to check out early because it was to loud, room had a strong Oder of bleach, paid for king and received a full or queen, decor or room was not cozy, I can go on and on. Bottom line we did not stay the night.
1 nacht verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Sincerely, Guest Experience Manager

2/10 – Ontzettend slecht

Adam

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Guest Experience Manager op 13 mrt 2020
Thank you for your rating and we look forward to having you again as a guest in our hotel.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020
Reactie van Guest Experience Manager op 13 mrt 2020
Thank you for your rating and we look forward to having you again as a guest in our hotel.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
The cleaniness was good. Very clean.. house keeping didnt provide us with washclothes 1 out of the 4 days we were there. The room seemed very small. I felt for the price we paid, the property was "saving" space and on toiletries.. But the staff were very friendly. The lobby had art all over the walls. Fridge seemed like it wasn't working. Fully stocked minibar and snacks but I was NOT going to pay 8 dollars for a bottle of water.
3 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Dear guest, We want to thank you for your comments, and we're extremely sorry to hear about your experience with certain aspects of your stay. Hope you will give us a chance to make things right on your next visit. Sincerely, Guest Experience Manager

8/10 – Goed

Lena

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pretty ambience
Fun party pool with yummy food. Spacious bathroom and comfy beds. Perfect location, close to Lincoln road. Good music and on the beach
1 nacht verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Dear Lena, Thank you so much for sharing your experience with the hotel. I will be sure to share your feedback with the team. We hope to have you back soon. Sincerely, Guest Experience Manager

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid
Rooms old and not very clean. Old carpet and paint
3 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Dear guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. We hope to be able to welcome you back. Sincerely, Guest Experience Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2020
Reactie van Guest Experience Manager op 13 mrt 2020
Thank you for your rating and we look forward to having you again as a guest in our hotel.

6/10 – Redelijk

A, CT

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Only two elevators working - never bother to have the 3rd elevator working so long wait for the elevators- had construction going on next door, was so loud and dusty, fan in bathroom didn’t work, had a couple of broken concrete tiles in our room, called housekeeping 3 times for a blow dryer - never got it
3 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 15 mrt 2020
Dear guest, Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with your stay. Please email us with a phone number or email address so our Front Desk Manager can discuss your issues personally. Sincerely, Guest Experience Manager

8/10 – Goed

Nathan

Positief: Netheid, personeel en service en comfort kamer
5 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 13 mrt 2020
Thank you for your rating and we look forward to having you again as a guest in our hotel.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Gutes Hotel mit schöner Poolanlage. Location ist gut, Ausstattung einfach. Freundliches Personal an der Rezeption und Restaurant. Man bezahlt über 30 Dollar Resortfee doch wenn man am Strand eine Liege nimmt und nicht in der Sonne verbrennen möchte muss man noch einmal 21 Dollar für einen Schirm zahlen.... Schirme sollten in der Resortfee inklusive sein.
2 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 7 mrt 2020
Dear guest, Thank you for your review. I am glad to hear that overall your experience was positive. Please know that your feedback will be shared and we look forward to seeing you back soon. Best regards, Guest Experience Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Good, but missed potential
Overall, Shore Club was a solid choice for staying right on Miami Beach. Location was great--right on the beach; walkable to Lincoln Ave and Espanola Way. The pools and pool area were nice. Value was mediocre, understanding it is South Beach--reasonable prices at the pool bar would have made a significant improvement. The biggest frustrations were with the fire alarm testing inside and outside, which made relaxation a bit difficult. It woke us up at 8am on Friday and was ongoing for a full 15 minutes. There was also testing outside by the pool on a daily basis. It happens, but when you're paying ~$300 a night for a place, it's unfortunate. Lastly, the large jacuzzi by the second pool would have been a game changer on the two days that were unseasonably cold, but the heater was broken, which was a big let down. Made us not want to stay on the property to use the resort, despite paying $38 a day in resort fees on top of the regular room cost.
4 nachten verbleven in februari 2020
Reactie van Guest Experience Manager op 6 mrt 2020
Dear guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve our services. Sincerely, Guest Experience Manager

10/10 – Uitstekend

Anneke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean, quiet and beautiful
The hotel was amazing. From the valet drivers to the front desk staff. Everyone was accommodating, friendly and helpful. I just wish I stayed a little longer so I could have used the pool. Will definitely consider this place next time I'm in South Beach. I was happy to see adults and couples versus families with lots of children running around (personal bonus)
2 nachten verbleven in februari 2020
Reactie van Guest Experience Manager op 5 mrt 2020
Hi Anneke, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Guest Experience Manager

8/10 – Goed

Alexander

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, Wifi is meh
The wifi in my room wasn't great. I kept losing connection and worked mainly out of the hotel lobby, etc. But the balcony view I had was really nice (towards the city) and everything else was really great.
2 nachten verbleven in maart 2020
Reactie van Guest Experience Manager op 5 mrt 2020
Dear Alexander, Thank you for taking the time to provide us with this wonderful feedback and we apologize for any issues you encountered with our wifi. We hope to welcome you back soon. Sincerely, Guest Experience Manager

8/10 – Goed

Yadiel, Florida

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location good breakfast No parking service Bathroom can be more clean
1 nacht verbleven in maart 2020
Reactie van Guest Experience Manager op 5 mrt 2020
Dear Yadiel, Thank you for sharing your feedback and please know that in regards to parking, we do offer Valet Services as our parking option. We apologize if you were not informed prior. Sincerely, Guest Experience Manager

6/10 – Redelijk

Janneta

Reisde met een groep
Positief: Netheid
3 nachten verbleven in februari 2020
Reactie van Guest Experience Manager op 2 mrt 2020
Thank you for taking the time to rate us and we look forward to welcoming you back soon. Sincerely, Guest Experience Manager

10/10 – Uitstekend

Håkan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2020
Reactie van Guest Experience Manager op 5 mrt 2020
Dear Hakan, Thank you for the perfect rating and we look forward to inviting you back with us again. Sincerely, Guest Experience Manager

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in februari 2020
Reactie van Guest Experience Manager op 2 mrt 2020
Thank you for taking the time to rate us and we look forward to welcoming you back soon. Sincerely, Guest Experience Manager

8/10 – Goed

Jean-Christop

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bonne adresse
Hotel très bien placé avec une très belle et grande piscine avec accès direct sur la plage. Le valet car un peu cher 45$ par jour.
4 nachten verbleven in februari 2020
Reactie van Guest Experience Manager op 2 mrt 2020
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Please know that our parking charges are standard for South Beach. Call us if there is anything we can help you with. Sincerely, Guest Experience Manager