Een buitenzwembad, zwembadcabana's (toeslag)
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Beoordelingen van The Elser Hotel Miami

4 out of 5
The Elser Hotel Miami
398 NE 5th Street, Miami, FL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 1036 van 1362 beoordelingen" "
Gastenscore: 8 - Goed. 170 van 1362 beoordelingen" "
Gastenscore: 6 - Redelijk. 69 van 1362 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 1362 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 47 van 1362 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Nat Santiago op 9 mei 2024
Hi Melissa,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Auke

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De accomodatie is zeer luxe. Wij zaten in een 3 kamer appartement op 18 hoog. Je had een mooi uitzicht over de stad en de baai. Ook vanaf het terras (met verwarmd zwembad) heb je een mooi uitzicht. Het liftensysteem is zeer efficiënt. Er zijn genoeg parkeergarages in de buurt, dus valet parking is in principe niet nodig.
2 nachten verbleven in mei 2023
Reactie van Rachel Gelin Front Office Manager op 5 mei 2023
Hartelijk dank voor uw beoordeling. We zijn blij om te lezen dat u geniet van uw verblijf. We hopen u in de toekomst nogmaals te mogen verwelkomen.

10/10 – Uitstekend

Viena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in mei 2024

10/10 – Uitstekend

Chanosha

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was extremely clean and conveniently in walking distance to dining and shopping options.
3 nachten verbleven in mei 2024
Reactie van Brad op 28 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Jesteene

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in februari 2024
Reactie van Brad op 28 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

teresita s

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, beautiful views, room was clean and has everything
2 nachten verbleven in mei 2024
Reactie van Brad op 27 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

4/10 – Matig

PATRICK

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We stayed on the 41st floor with a bay view. Looked to be the best view in the city hotel wise on Biscayne. Staff is nonchalant to flat out unfriendly. Spare yourself 30 minutes waiting for valet. It is not optional and they are not staffed well enough to accommodate. We also had a package deliver there and the main staff that signed for it was dismissive and rude; valet is also dismissive, but I'd imagine they're under a lot of pressure given that they're shorthanded.
4 nachten verbleven in mei 2024
Reactie van Brad op 26 mei 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 – Goed

AJ

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The suite we reserved and paid for had a king bed and dining area, the room we received was much smaller and had a queen bed and no dining area. We were still charged the full rate for the larger suite. The staff however was amazing and accommodating we do not hold them responsible for the mistake.
1 nacht verbleven in mei 2024
Reactie van Brad op 26 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Tiffany

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed one night before boarding a cruise. The property was nice and clean and the staff was so nice!
1 nacht verbleven in mei 2024
Reactie van Brad op 26 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Claude

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Brad op 26 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Jenniifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10 nachten verbleven in maart 2024
Reactie van Brad op 26 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Armand

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Brad op 26 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

ANAND

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Jasmine has been nice and kind to us for the whole check-in procedure. We enjoyed the ocean view upgrade and plan to come again to this property. Thank you! Happy summer
4 nachten verbleven in mei 2024
Reactie van Brad op 25 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Marco

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great people great place. Will definitely return for next miami vacation.
8 nachten verbleven in mei 2024
Reactie van Brad op 24 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

2/10 – Ontzettend slecht

Yasmin

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Gym was nice place was dirty no one cleans room
7 nachten verbleven in mei 2024
Reactie van Brad op 24 mei 2024
We're happy yo hear you loved the location. I am disappointed to see that we did not meet your expectations during your recent stay with us. Excellent customer service means a lot to us and we strive to provide that to all guests. On behalf of the entire Elser team, I would like to extend our deepest apologies for the service provided during your stay with us. I appreciate your feedback on this matter and regret that our efforts were not sufficient to provide you with the level of comfort we intended. Only through comments like yours can we guarantee our continuous improvement. Thank you again very much for being our valued guest and for your feedback. We would love to welcome you back to give us another chance.

8/10 – Goed

Shalayla

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great but breakfast was not what we expected. More food options needed.
1 nacht verbleven in mei 2024
Reactie van Brad op 24 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

KELLI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the view.
1 nacht verbleven in mei 2024
Reactie van Brad op 24 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Maria Isabel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the amenities it had
2 nachten verbleven in februari 2024
Reactie van Brad op 23 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Xianqi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great hotel, very close to Miami port
3 nachten verbleven in mei 2024
Reactie van Nat Santiago op 21 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Neidra, Newport News

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Nat Santiago op 22 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

William, Stockton

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel in the middle of the action. Very convenient for an overnight stay prior to boarding a cruise ship in the Port of Miami.
1 nacht verbleven in mei 2024
Reactie van Nat Santiago op 21 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Ruth, Montgomery

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very courteous
2 nachten verbleven in mei 2024
Reactie van Brad op 20 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Uitstekend

Jocelyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience, will try bigger room next time
1 nacht verbleven in mei 2024
Reactie van Brad op 20 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 – Goed

Guillermo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Brad op 20 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Uitstekend

Samoen

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was amazing !!
4 nachten verbleven in mei 2024
Reactie van Brad op 20 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Uitstekend

Vanessa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent customer service!
2 nachten verbleven in mei 2024
Reactie van Brad op 20 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 – Goed

Chelsea

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The elser is beautiful, but also very expensive, and they nickel and dime you for any and everything. Bottled water is $8 each and none is provided complimentary in-room. We requested 2 bottles of water that never came, then we’re charged for them at checkout. For a luxurious experience, maybe try providing the essentials at this price point, or at least luxurious service to match the price tag.
5 nachten verbleven in mei 2024
Reactie van Brad op 16 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Uitstekend

Todd

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a great experience when I stay here
1 nacht verbleven in mei 2024
Reactie van Brad op 16 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Read other reviews. Very positive experience. Highly recommended.
4 nachten verbleven in mei 2024
Reactie van Brad op 14 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 – Ontzettend slecht

romain

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
read this review carefully before booking! do you want to be robbed? if so, well done, this is the right address! You understood: unfortunately the cleaning staff are not to be trusted. On the day of departure, I left the room with my two children and our luggages, unfortunately when I arrived at the airport I realized that my daughter's bag had been forgotten in the hotel room. Given that we had enough time we returned to the hotel... We informed the front desk, security etc but the bag was never found, never... a blue Disney bag bought few days ago and containing my daughter's camera and cuddles toys. I filed a complaint. Regarding the room: reservation made for three and two beds. On arrival a very comfortable large bed and a sofa bed not even prepared (just a sheet, no cushions or duvet) and extremely uncomfortable given the thinness of the mattress equivalent to a sheet of cigarette paper... no parking but a rather slow and expensive valet service. a shame because the swimming pool was very pleasant, the gym well equipped and the location interesting.
4 nachten verbleven in april 2024
Reactie van Brad op 13 mei 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 – Uitstekend

Le Jalen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thave had a wonderful time on my first solo vacation to Miami, for my 29th birthday. The Elser Hotel has surprised me every single day and the staff are top notch. I received a warm welcome, a complimentary bday gift, and quality recommendations for places to go in the area. l'a like to especially thank Jasmine for her courtesy and open communication. You have made this trip even more Vibrant. Make sure you explore all the Elser amenities and the local eateries. The Savoy Hotel Beach Club was clean, charming, and an overall great place to relax before my flight back home
3 nachten verbleven in mei 2024
Reactie van Nat Santiago op 12 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Cecilia

Zakenreiziger, Reisde met partner
Perfect
1 nacht verbleven in mei 2024
Reactie van Nat Santiago op 12 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Marianna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful modern hotel situated right in the center of downtown Miami. The accommodations feature a complete kitchen and in-unit laundry facilities. Overall, it provided a strong sense of safety and security.
4 nachten verbleven in april 2024
Reactie van Nat Santiago op 12 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Kimberly, Fontana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay! Deinks by the pool are a little pricey, and i wishe they had shuttle service for the airport, but I'll be back!
2 nachten verbleven in mei 2024
Reactie van Brad op 12 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Marilyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We absolutely loved this place! Three adult couples shared the three bedroom suite and it was perfect. The staff are lovely, rooms are modern and clean and it’s close to shopping and restaurants. The rooftop pool area was spectacular. It was so convenient to have a fridge, washer/dryer and a full kitchen to use. This is great for a large family. Don’t think I would want to stay anywhere else.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

kit

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We did find an unopened condom on the floor that was left and should have been noticed by housekeeping.
1 nacht verbleven in mei 2024
Reactie van Brad op 11 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Uitstekend

Frances

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in mei 2024
Reactie van Nat Santiago op 10 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

yelana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful! Beautiful Spacious rooms Beautiful Gym Beautiful pool Love the elevator strategy for safety Definitely feels like a true fancy vacation but not overpriced. Staff are all incredibly nice. Loved my stay with my husband and my 9 year old.
3 nachten verbleven in april 2024
Reactie van Nat Santiago op 10 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location with easy walk to restaurants and shops
1 nacht verbleven in mei 2024
Reactie van Nat Santiago op 9 mei 2024
Hi Jason,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

Megha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property
3 nachten verbleven in april 2024
Reactie van Nat Santiago op 9 mei 2024
Hi Megha,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

angel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Nat Santiago op 9 mei 2024
Hi Angel,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Uitstekend

ian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Nat Santiago op 9 mei 2024
Hi Ian,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

8/10 – Goed

Claudia

5 nachten verbleven in mei 2024
Reactie van Brad op 28 mei 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

8/10 – Goed

LaCiara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall decent. The tables in our suite was not clean. But for the most part it met our needs.
1 nacht verbleven in maart 2024
Reactie van Brad op 8 mei 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 – Uitstekend

KeiErikai

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10/10. Will stay again.
1 nacht verbleven in mei 2024
Reactie van Brad op 8 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 – Ontzettend slecht

Wenxuan

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon arrival, we were informed that our room would be ready by the standard check-in time of 4 PM. However, despite arriving early and waiting patiently, we were not able to check in until nearly 5 PM. The front desk staff not only failed to provide our room on time but also denied us access, citing that the room was still being prepared. This delay significantly disrupted our subsequent meetings and dinner plans. Throughout this nearly two-hour wait, the front desk personnel were dismissive and insisted that the manager would handle the situation while instructing us to wait aside so as not to impede the check-in process for other guests. It was distressing to see other guests check in smoothly while we were left aside. The temporary solution offered was far from acceptable – we were given a dirty room to dressed up for our activities. Upon our return, the room had still not been cleaned, with visible stains on the sofa, used capsules in the coffee machine, and trash in the bins. Despite requesting housekeeping the next day, I was informed that rooms are cleaned every four days, a policy that was not communicated at any point during the booking process or check-in. Despite reaching an agreement with a housekeeper to clean the room, it remained in the same unclean state until my departure. This situation meant that I paid a premium price for substandard accommodations and endured distress due to the staff's handling of the situation, which greatly affected my entire itiner
3 nachten verbleven in april 2024
Reactie van Brad op 7 mei 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 – Goed

William

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was ok. A sofabed was the second bed for the kids.
1 nacht verbleven in januari 2024
Reactie van Brad op 7 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Uitstekend

xiaoming

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Most beautiful and amazing hotel I have ever been to. Highly recommended.
3 nachten verbleven in mei 2024
Reactie van Brad op 7 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Location, wonderful views and the staff is exceptional. Would definitely recommend!
7 nachten verbleven in april 2024
Reactie van Brad op 7 mei 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

4/10 – Matig

Rosa Elena

1 nacht verbleven in april 2024
Reactie van Brad op 26 mei 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.