Studio suite, 2 queensize bedden, niet-roken | Luxe beddengoed, donzen dekbedden, pillowtop-bedden, een bureau

Beoordelingen van Country Inn & Suites by Radisson, Eagan, MN

2.5 out of 5

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 405 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 293 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 152 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 88 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 62 van 1000 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Steve

Reisde met familie
Location
1 nacht verbleven in maart 2024
Reactie van Manager op 25 mei 2024
Hello Steve,We appreciate your feedback regarding the location of our hotel. We understand that each guest has unique preferences when it comes to convenience and surroundings. Please feel free to reach out to our management team directly with any further comments or suggestions you may have.

8/10 – Goed

Steve

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location
1 nacht verbleven in maart 2024
Reactie van Manager op 25 mei 2024
Hello Steve,We are pleased to hear that you enjoyed our hotel's convenient location. We strive to provide our guests with a great experience. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 – Uitstekend

Kaitlyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and quiet area.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Management op 22 mei 2024
Hi Kaitlyn,We're delighted to hear that you enjoyed the quiet surroundings of our hotel! Providing a peaceful environment for our guests is important to us, and we're glad that you found the area very nice and quiet. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

10/10 – Uitstekend

Kenley

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay and staff was courteous
1 nacht verbleven in mei 2024
Reactie van Guest Relation Management op 17 mei 2024
Hi Kenley,Thank you for your kind feedback! We're delighted to hear that you found our hotel to be a nice place to stay and that our staff was courteous. Providing a comfortable and welcoming environment for our guests is our top priority, and it's wonderful to know that we met your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Simple but effective
2 nachten verbleven in april 2024
Reactie van Guest Relation Management op 2 mei 2024
Hi Maria,Thank you for your feedback! We're glad to hear that you found your stay to be simple yet effective. Providing a straightforward and comfortable experience for our guests is important to us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future!

10/10 – Uitstekend

Aimee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beds were wonderful!!! Thank you so much for that because that is not very common in hotels
1 nacht verbleven in april 2024
Reactie van Guest Relation Management op 30 apr 2024
Hi Aimee,Thank you for your kind feedback regarding our beds! We're thrilled to hear that you found them wonderful and that they contributed positively to your stay. Providing comfortable accommodations is important to us, and we're delighted that you had a restful experience with us. We strive to exceed our guests' expectations, and we're glad we could deliver on this aspect of your stay. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

10/10 – Uitstekend

Sandra

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We only stayed overnight, but staff was friendly and facility was clean.
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Sandra,We are delighted to hear that you found our staff to be friendly and the facilities clean during your stay. Your positive feedback is greatly appreciated as we strive to provide exceptional service to all our guests. For any future visits, we hope to exceed your expectations even further.

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would stay again. Only issue was limited parking if you're pulling a trailer.
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello David,We appreciate your feedback and are glad to hear you would consider staying with us in the future. For guests with trailers, we recommend contacting us in advance for guidance on alternative parking options. Your comfort and convenience are important to us, and we hope to welcome you back soon.

10/10 – Uitstekend

Kurt

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the location away from the Twin Cities, close enough that you can get to events and shopping with multiple highways to choose from to get to your destination. Restaurants and gas station next to hotel. Price was reasonable.
2 nachten verbleven in april 2024
Reactie van Guest Relation Management op 24 apr 2024
Hi Kurt,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you loved our location, which offers convenient access to events, shopping, and multiple highways to reach your destination. It's wonderful to know that you found our proximity to restaurants, gas stations, and other amenities convenient for your stay. We strive to provide a comfortable and accessible experience for our guests at a reasonable price. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 – Redelijk

Ericka

Reisde met familie
Negatief: Personeel en service
Great, friendly woman at check in Friday evening, 4/19/24. Horrible front desk service with 2 women on the morning of 4/21/24.
2 nachten verbleven in april 2024
Reactie van Guest Relation Management op 23 apr 2024
Hi Ericka,Thank you for sharing your feedback about your recent experience with our front desk staff. We're delighted to hear that you had a positive check-in experience with a friendly woman on Friday evening. We have taken note of your concern, and we will address this issue with our team to ensure that all guests receive courteous and attentive service at all times. We value your patronage and hope to have the opportunity to welcome you back for a more positive experience in the future.

2/10 – Ontzettend slecht

Molly

1 nacht verbleven in april 2024
Reactie van Manager op 13 mei 2024
Hello Molly, We truly value your feedback and would appreciate the opportunity to address any concerns you may have from your recent stay. Please reach out to us so we can ensure a better experience for your future visits.

8/10 – Goed

Coral

1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 19 apr 2024
Hi Coral,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A very up to date hotel, comfortable, clean. Would recommend.
1 nacht verbleven in april 2024
Reactie van Guest Relation Management op 18 apr 2024
Hi Andrew,Thank you for your kind words! We're thrilled to hear that you found our hotel up to date, comfortable, and clean. Providing a modern and welcoming environment for our guests is always a top priority for us. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 – Uitstekend

Vicky

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Wonderful front desk!
4 nachten verbleven in februari 2024
Reactie van Guest Relation Management op 12 apr 2024
Hi Vicky,Thank you for your kind words about our front desk team! We are delighted to hear that you had a wonderful experience with them during your stay. Providing exceptional service and hospitality to our guests is our top priority. We will be sure to pass along your compliments to our front desk staff, as they will be thrilled to hear that their efforts made a positive impact on your visit. Thank you for staying with us, and we look forward to welcoming you back for another memorable stay in the future!

8/10 – Goed

Marina

4 nachten verbleven in maart 2024
Reactie van Manager op 28 apr 2024
Hello Marina,We appreciate you choosing to stay with us. Should you have any further feedback to share, please feel free to reach out to us. We hope to welcome you back soon for an even better experience at our hotel.

2/10 – Ontzettend slecht

Paige

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Got to one of our rooms. Dirty bed not made, dirty towels on the bathroom floor, garbages full this was at 330pm they did not have our rooms ready for check in at 3pm as they state is check in time. Had no one to clean that room apparentky gave us a different room with one bed and a pull out couch, we booked a two bed and pull out couch. The pull out couch in the other room they gave us has spring sticking out and is flatter than a pancake. Front desk agent was rude and raising his voice at us. We came for a kids birtbday and they completly ruined our day. It states online conjoining rooms, they do not have that. Whole aspect of this place is a fail.
1 nacht verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello Paige, I'm sorry to hear about your disappointing experience. We take cleanliness and guest service seriously and will address your concerns with our team. For future assistance with room preferences, we recommend contacting the hotel directly. We appreciate your feedback and will use it to improve our services.

10/10 – Uitstekend

Tashona

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is very underrated. The airport shuttle was quick and easy. And the room was very comfortable. The breakfast isn’t like the other ones that provide bags with snacks, it’s real food!! Definitely will stay again!
1 nacht verbleven in april 2024
Reactie van Guest Relation Management op 4 apr 2024
Hi Tashona,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our airport shuttle service to be quick and convenient. We're also glad to hear that you found your room to be very comfortable. Providing our guests with a comfortable and relaxing stay is our top priority, and we're delighted that we met your expectations in this regard. We're glad you enjoyed our breakfast offerings! We believe in providing our guests with a delicious and satisfying meal to start their day off right, and we're pleased to hear that you appreciated our real food options. Thank you for your kind words, and we're excited to welcome you back for another stay in the future!

6/10 – Redelijk

Aravind Kumar

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Everything was good. Except the cleaning service. They cleaned the toilet but never changed the sheets. But ya. Prompt shuttle service. Nice location.
2 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 1 apr 2024
Hi Aravind,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed most aspects of your stay, including the prompt shuttle service and convenient location. Please know that your feedback will be shared with our housekeeping team to ensure that appropriate measures are taken to prevent such occurrences in the future. Your comfort and satisfaction are important to us, and we appreciate your understanding. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

10/10 – Uitstekend

Paulla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 2 apr 2024
Hi Paulla,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

2/10 – Ontzettend slecht

Brent

Reisde met familie
Negatief: Netheid
Our room had bed bugs.
2 nachten verbleven in maart 2024
Reactie van Manager op 31 mrt 2024
Hello Brent,We are sorry to hear about your experience. Please feel free to reach out to our management team for further assistance with your concerns.

6/10 – Redelijk

carina, Waukesha

Reisde met familie
Positief: Personeel en service
So…… I will start with the pros. The beautiful woman with long lashes at check in. So nice and friendly. The breakfast lady was so nice too. The manager is nice as well and helped us solve some issues. The showers have really nice pressure. The beds were comfortable enough. Breakfast was small but always had eggs and sausage or potatoes and also cold items. The cons….. the other guests that spoil the hotel. We had to move rooms because of smoke/pot smell. I mean it was baaadddd. Manager moved us to fourth floor. Much much better! If you are on the lower floors u will hear kids running and jumping and playing till late! I appreciate the low price, but it did come with a bigger price…..
3 nachten verbleven in maart 2024
Reactie van Manager op 31 mrt 2024
Hello carina,We are delighted to hear you enjoyed the friendly service at check-in and during breakfast, as well as the comfortable beds and good shower pressure. We are glad the manager could assist with your concerns. We regret to hear about the disturbance from other guests, but we are pleased the room relocation improved your stay. Our team strives to provide a pleasant experience for all guests.

6/10 – Redelijk

Lynne

Reisde met partner
Positief: Netheid, personeel en service
Good value for the money. It’s kind of in the middle of nowhere. A gas station, McDonald’s and Taco Bell are within walking distance (across the parking lot). Otherwise about a 10 minute drive to other shopping and restaurants. 15 minutes to Mall of America. Staff were great. Unfortunately they were short on facecloths for most of our stay. Breakfast was ok. Lots of poorly finished renos (patch jobs that weren’t painted over or finished to match the surrounding areas) which isn’t aesthetically pleasing but everything was functional. Average hotel, comfortable king bed, large room, decent price.
4 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 28 mrt 2024
Hi Lynne,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value for the money and that you enjoyed the comfort of our king-size beds and spacious rooms. We appreciate your comments regarding our location and amenities nearby. We understand that while being in a quieter area may have its advantages, it's also important to have convenient options nearby. We will take your feedback into consideration as we strive to improve our guests' overall experience. Your concerns will be shared with our housekeeping team to ensure that we have an adequate supply of amenities available for our guests in the future. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 29 mrt 2024
Hi Ashley,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

10/10 – Uitstekend

Morgan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The airport shuttle was very helpful even at 4am!
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 26 mrt 2024
Hi Morgan,Thank you for your positive feedback! We're delighted to hear that our airport shuttle service was helpful to you, even at such an early hour. Ensuring convenience and assistance for our guests, especially during early or late hours, is important to us, and we're glad that our shuttle service met your needs. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

2/10 – Ontzettend slecht

Gary

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My room was cold, even after having maintenance come fix the heat. My elder mother wasn’t able to safely take bath. I was double charged. Not coming back.
3 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 26 mrt 2024
Hi Gary,It deeply concerns us to hear about the issues you encountered, including the cold room, the safety concerns with the bath, and the billing error resulting in a double charge. Please rest assured that we will investigate each of the issues you've mentioned and take immediate steps to address them. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

Teresa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place for money spent
2 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 26 mrt 2024
Hi Teresa,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be a nice place for the money spent. Providing value and ensuring our guests have a pleasant experience is important to us, and we're glad that you felt your stay met your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 – Ontzettend slecht

Gorden

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room I was in the toilet did not work. I checked in, checked the room over before I went out. Informed the staff at front desk. They informed me the janitor would be contacted. Later I came back same condition. I used public bathroom across the hall. Same issue next two days. I checked out early and went elsewhere. Parking lot had cars all over lot was full, vehicles parked on the grass. By condition of snow it was apparent that these vehicles had been there awhile. My last day there staff told me to park in the handicapped spot. That is would be ok. So U have stayed at Country in and sweets hundreds of time. This was definitely out of character.
5 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 26 mrt 2024
Hi Gorden,Thank you for your feedback regarding your recent stay at our hotel. It deeply concerns us to hear about the issues you experienced with the toilet in your room and the lack of resolution despite informing our staff multiple times. Please rest assured that this is not reflective of the level of service we aim to provide, and we will be investigating this matter further to ensure it is addressed promptly. We will also be reviewing our parking procedures to ensure that situations like this do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 – Ontzettend slecht

Terry

1 nacht verbleven in maart 2024
Reactie van Manager op 15 apr 2024
Hello Terry, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly with any further details on how we can improve for the future.

10/10 – Uitstekend

Scott

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was kind, rooms were clean
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 20 mrt 2024
Hi Scott,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be kind and that you were satisfied with the cleanliness of your room. Providing excellent service and maintaining a clean and comfortable environment for our guests are top priorities for us, and we're pleased that we met your expectations in these areas. We'll be sure to pass along your compliments to our team members - they'll be thrilled to hear that their efforts contributed to your positive experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 – Uitstekend

Lori

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly front desk people and good breakfast staff. Overall an enjoyable stay.
2 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 20 mrt 2024
Hi Lori,Thank you for sharing your positive feedback with us! We're thrilled to hear that you had an enjoyable stay with us. It's wonderful to know that you found our front desk staff to be very friendly and that you enjoyed the service provided by our breakfast staff. We'll be sure to pass along your compliments to our team members - they'll be delighted to hear that their efforts made a positive impact on your stay. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 – Goed

Adam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was clean. Staff were all friendly and helpful. Breakfast options were the same as every other hotel you've ever stayed at. Upon checking in we discovered the room we booked, which i booked weeks prior and i called the day before and confirmed we had that room and informed the desk we would probably arrive around 7-8pm, was overbooked some how and now they didn't have. I have no idea how a hotel doesn't know how many rooms they have. But this is the world we live in. The very nice lady at the desk was apologetic and was able to get us into a room that was close to what we reserved. The mattress in our room needed to be replaced during the Obama administration. No cushion left and you could feel every single spring in that mattress. And finally the shower curtain in our room was about 6 inches too short for the shower so instead of the water draining into the shower it drained all over the floor. The heat/ ac worked well. Room was clean. Staff was friendly.
3 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 20 mrt 2024
Hi Adam,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and helpful, and that you appreciated the cleanliness of our facilities. We have taken note of your concerns, and we will investigate these matters further to prevent similar situations from happening in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

Brett

1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 9 apr 2024
Hi Brett,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

4/10 – Matig

Ian

Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This hotel is a fair value and close to the airport. That’s all it has going for it. The bathroom was in bad shape, in dire need of a complete remodel. A plastic shower insert, awful water pressure, terrible caulk patching and crappy drywall patching, no towel bars. A saggy soft mattress and lots of highway noise. Breakfast is sad prison scrambled eggs on styrofoam and awful coffee. Sorry, but won't stay here again.
2 nachten verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Ian, Thank you for sharing your feedback with us. We appreciate knowing your thoughts about the bathroom and room amenities. We strive to provide a comfortable stay for all our guests and regret if we fell short in meeting your expectations. Your observations will be shared with the management for their information.

4/10 – Matig

Stacy, West Salem

Positief: Personeel en service
Negatief: Netheid, voorzieningen
Horrible parking situation
1 nacht verbleven in maart 2024
Reactie van Manager op 18 mrt 2024
Hello Stacy, We appreciate your feedback and apologize for any inconvenience caused by the parking situation. Your comments will be shared with the team for future improvements to better serve our guests. Thank you for bringing this to our attention.

6/10 – Redelijk

Vickie

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Paid for extended parking, but there was no where to park "legally".
1 nacht verbleven in maart 2024
Reactie van Manager op 17 mrt 2024
Hello Vickie,We apologize for any inconvenience you experienced with our extended parking option. We recommend contacting our management team directly for further assistance with this matter. Thank you for bringing this to our attention.

8/10 – Goed

Rebecca

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay at Country Inn & Suites. We stayed the night prior to leaving for vacation. We had a great experience & the lady at the front desk was super helpful. The shuttle driver was so great & quick to pick us up! We had a suite & the pull out couch was in rough shape, could use a mattress update.
1 nacht verbleven in maart 2024
Reactie van Guest Relation Management op 12 mrt 2024
Hi Rebecca,Thank you for choosing to stay with us before your vacation, and we're delighted to hear that you had a great experience overall. We appreciate your positive comments about our front desk staff and shuttle service. Your feedback about the pull-out couch is valuable, and we'll make sure to address this concern to ensure a more comfortable experience for our guests. We continuously strive to improve our services, and your input helps us in that process. We value your feedback and look forward to welcoming you back for another positive stay.

6/10 – Redelijk

Sarah

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I appreciated the helpful staff. However I was not impressed by the cleanliness. The room looked like it was not properly vacuumed and the shower looked like it had not had a deep clean in a while. The bathroom was also very different than shown in website photos and there was no bath tub. The mattress seemed quite old and had minimal support. The breakfast was as expected. Not the best I’ve ever had, but both warm and cold options available each day. The blinds in the room did not fully close, so there was lights from the parking lots shining in all night. There was only one elevator and was extremely slow. The pool area floor appeared clean. However the corners and window sills were very dirty and windows were covered in mildew. I understand that the high humidity of the pool room will create mildew, but it appeared as though no one had wiped away any grime or cleaned these areas in a very long time. Overall, I was quite disappointed in my stay with Country Inn. Will likely not re-book with them in the future.
3 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 11 mrt 2024
Hi Sarah,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 – Redelijk

Melissa

Reisde met familie
Positief: Personeel en service
They ran out of pool towels.
3 nachten verbleven in februari 2024
Reactie van Guest Relation Management op 8 mrt 2024
Hi Melissa,Ensuring that all our amenities, including pool towels, are readily available for our guests is important to us, and we regret falling short in this aspect. Your feedback is valuable, and I will ensure that your comments are shared with our team to address the issue promptly and prevent similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

ROBERT

Best warm cookies
Easy to find. Food right next door. Breakfast is good. Pool and hot tube. What more do you want for the price?
3 nachten verbleven in februari 2024
Reactie van Manager op 27 feb 2024
Hello ROBERT,We love hearing that you found the location convenient and enjoyed the nearby dining options and breakfast. Our pool and hot tub are indeed great amenities for relaxation. It's wonderful to know you found value in your stay with us.

8/10 – Goed

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff very friendly and courteous.
2 nachten verbleven in februari 2024
Reactie van Manager op 28 feb 2024
Hello Rebecca,We appreciate your kind words about our friendly and courteous staff. We aim to provide exceptional service to all our guests. Thank you for sharing your experience with us.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Ok but a few minor issues
The attendant on shift was friendly and helpful. The room was clean and modern. It had everything I needed for my stay. The parking lot was oversold, I assume by the amount of snow on the parked vehicles spots were rented for airport parking leaving not enough spaces for hotel guests. There is nowhere else in the area to park. My bed had two flat, metal brackets sticking out the side, at shin height. I cannot image what they were there for except possible extenders for a larger mattress. They protruded 6-8 inches from the side of the bed and I ran into them multiple times in the dark, bruising and cutting open my shin.
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 19 feb 2024
Hello Guest,Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that our staff was friendly and helpful, and that you found your room to be clean and modern, equipped with everything you needed for your stay. Providing excellent service and accommodations is our top priority, and we're glad to know that we succeeded in meeting your expectations in these areas. We will address the issues you raised with our team immediately to ensure they are resolved and do not recur in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Hospitality and cleanliness
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 15 feb 2024
Hi Paul,Thank you so much for your kind words! We are thrilled to hear that you enjoyed our hospitality and found our hotel to be clean. Providing a comfortable and welcoming experience for our guests is our top priority, and it's always rewarding to receive positive feedback. We truly appreciate your support and look forward to welcoming you back on your next visit.

6/10 – Redelijk

Courtney

Positief: Personeel en service
Overall, stay was okay. The pictures online looked really great! Our room was fine but you could tell they “updated” things but gave it the landlord treatment. No comforter on the bed so we were freezing all night and the bathroom didn’t feel super clean. Lots of young kids around so we heard lots of running up and down the hallways. Glad we only stayed one night.
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 12 feb 2024
Hi Courtney,Thank you for sharing your feedback with us. We appreciate your honest assessment of your stay. Your comments regarding the lack of a comforter, cleanliness of the bathroom, and noise disturbances are concerning, and we'll address these issues with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Good Hotel
The airport shuttle was a nice bonus.
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 7 feb 2024
Hello Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay and found our airport shuttle service to be a convenient bonus. Ensuring that our guests have a comfortable and convenient experience is our top priority, and we're glad that our airport shuttle service met your needs. We appreciate your feedback and hope to welcome you back again in the future.

6/10 – Redelijk

Robert

1 nacht verbleven in januari 2024
Reactie van Manager op 22 mrt 2024
Hello Robert, We strive to provide a top-notch experience for all guests and we regret to hear that we may have fallen short during your stay. Please feel free to contact us directly to share any specific details about your visit so that we can address any concerns you may have had. We appreciate your support and hope to welcome you back in the future for an improved stay.

8/10 – Goed

Jeanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only issue was in our room, the shelf/coat rack was pulled out of the wall. Did report this to the front desk upon checkout. Breakfast was good. Room was quiet.
1 nacht verbleven in januari 2024
Reactie van Guest Relation Management op 29 jan 2024
Hi Jeanne,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast offerings and that your room provided a peaceful environment for your stay. We have taken note of your concern, and we have alerted our maintenance team to address the problem promptly to prevent any recurrence in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 – Matig

Berilynn

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very cold when we entered the hotel. We still had our jackets on while waiting to be checked in so it didn’t seem too uncomfortable. Everything was great as long as I didn’t leave my room. I did take part in the amenities of the pool area, it was comfortable, one of the hot tubs were out of service, but the temperature of the water in the pool and hot tub were great. I only scored it low on the fact it was so cold outside of our room and you needed to be dressed to be in a common area. It was very cold coming back from the pool area wet. I hope in the future they can keep the heat at a comfortable level for guests.
1 nacht verbleven in januari 2024
Reactie van Guest Relation Management op 22 jan 2024
Hi Berilynn,Thank you for sharing your experience with us, and we appreciate your detailed feedback. Your feedback about the cold conditions in common areas is crucial for us to address, and we will certainly look into adjusting the heating to ensure a more comfortable environment for our guests. We understand the importance of maintaining a pleasant temperature throughout the hotel, especially in shared spaces like the lobby and hallways. We value your business and hope to have the opportunity to welcome you back, providing you with more satisfying experience.

6/10 – Redelijk

Kathryn

Reisde met een groep
Negatief: Netheid, voorzieningen
Not the cleanest, lots of kids running around unattended. Pool area and bathrooms could be upgraded.
1 nacht verbleven in januari 2024
Reactie van Guest Relation Management op 22 jan 2024
Hi Kathryn,Thank you for taking the time to share your observations about your recent stay with us. Maintaining a clean and safe environment is of the utmost importance to us, and we will address this matter with our housekeeping and security teams to ensure a more enjoyable experience for all our guests. Additionally, your comments about the pool area and bathrooms are duly noted. We are continuously working on enhancing our facilities, and your feedback will be instrumental in guiding these improvements. Rest assured, we will evaluate the areas you mentioned to provide a more comfortable and updated experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 – Uitstekend

Scott

1 nacht verbleven in januari 2024
Reactie van Manager op 10 feb 2024
Hello Scott,We are delighted to hear that you had an exceptional experience during your stay with us! We strive to provide excellent service and a memorable stay for our guests. If you have any additional comments or suggestions for improvement, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

8/10 – Goed

Benned

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Guest Relation Management op 17 jan 2024
Hi Benned,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.