Exterieur

Beoordelingen van The Westin Minneapolis

4 out of 5
The Westin Minneapolis
88 South 6th Street, Minneapolis, MN

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 540 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 239 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1001 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Kevin

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Paid premium for week, gave me room with a concrete wall right at window. Shades didn't open and felt like a wine cellar. Asked to be moved and front desk had no empathy - that is the room you booked sorry. Moved to Marquette and would go there again in heartbeat.
5 nachten verbleven in mei 2024

4/10 – Matig

vesta

Negatief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Brendan op 20 mei 2024
We value and appreciate your business.

6/10 – Redelijk

Heidi

extremely outdated-nit super clean and bar closed at 9:30 on a friday.
1 nacht verbleven in mei 2024
Reactie van Brendan op 20 mei 2024
Thank you for this feedback. We begin a full renovation in November and hope to host you again soon.

8/10 – Goed

Robert, Hickory Corners

1 nacht verbleven in maart 2024
Reactie van Brendan op 20 mei 2024
We appreciate and value your business.

10/10 – Uitstekend

Travis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in april 2024
Reactie van Brendan op 20 mei 2024
We appreciate this Five Star review! Thank you!

10/10 – Uitstekend

Megan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property and staff were wonderful. Only issue we had was parking, but it was a friday evening so downtown was just busy and all of the valet areas were full when we looped around twice.
1 nacht verbleven in mei 2024
Reactie van Brendan op 9 mei 2024
Thank you for this detailed feedback! We are so happy you selected our hotel!

8/10 – Goed

Chandra

Was great for the purpose. Disappointed our room hadn’t been cleaned from prior use.
1 nacht verbleven in mei 2024
Reactie van Brendan op 9 mei 2024
Thank you for selecting our hotel. I apologize the room was not to our standards when you arrived.

4/10 – Matig

Asha

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Brendan op 9 mei 2024
Thank you for selecting our hotel.

10/10 – Uitstekend

Deborah L

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was mostly friendly. Would have preferred better hours for bar and dining area. There was a problem with the access card and door after 1100pm, it did not work and was told by security it doesn't work. So I had to wait for someone to let me back in when I ran out at 0500 to see if there was a coffee place open and smoke. Which was not only inconvenient but frustrating.
2 nachten verbleven in mei 2024
Reactie van Brendan op 20 mei 2024
Thank you for this detailed feedback. I do apologize for the inconvenience you experienced entering the hotel. We appreciate your business and hope to host you again.

10/10 – Uitstekend

nabeeha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay. I would definitely stay there again.
3 nachten verbleven in april 2024
Reactie van Brendan op 3 mei 2024
Thank you very much for your delightful feedback regarding our beautiful Westin Minneapolis. We hope to host you again soon!

10/10 – Uitstekend

Ricardo David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No comment
3 nachten verbleven in april 2024
Reactie van Brendan op 2 mei 2024
Thank you for this stellar feedback! We hope to host you again at our beautiful Westin Minneapolis.

8/10 – Goed

Darnnella

Positief: Personeel en service, voorzieningen
Not the quality stay / experience I am used to at the Westin!
2 nachten verbleven in april 2024
Reactie van Brendan op 2 mei 2024
I apologize that we did not completely deliver on your last stay with us. We appreciate your feedback and your business.

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Brendan op 2 mei 2024
Thank you for this Five Star feedback!

10/10 – Uitstekend

KEUNYOUNG

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was an old hotel, but was very clean and neat. I like how they maintained the bank structure and turn that into a lobby and a bar. I would def stay again if I have a chance to visit again.
3 nachten verbleven in april 2024
Reactie van Brendan op 2 mei 2024
Thank you for this amazing feedback regarding our beautiful Westin Minneapolis.

10/10 – Uitstekend

Susan

1 nacht verbleven in april 2024
Reactie van Brendan op 20 mei 2024
Thank you for this excellent rating. We value your business and hope to host you again soon!

8/10 – Goed

Tami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Hotel Management op 24 apr 2024
Thank you for taking the time to share your rating with us, Tami. It was an honor to host you and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel again in the near-future!

10/10 – Uitstekend

Rick, Murrells Inlet

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel for a reasonable price.
2 nachten verbleven in april 2024
Reactie van Brendan op 23 apr 2024
We value and appreciate your business. Thank you

2/10 – Ontzettend slecht

Michael

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Checked us in to room that did not match Expedia description. Waited an hour for a resolution. Gave our group of 3, 2 breakfast vouchers for the delay. We waited 15 minutes after being seated for breakfast and wait never came so we left. Not waiters fault. He was swamped. They need more staff
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
I apologize that we did not get this right during your recent stay. We appreciate your business and do hope to host you again.

10/10 – Uitstekend

Miranda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
O
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
We appreciate this great feedback and thank you for your business.

8/10 – Goed

Heidi

1 nacht verbleven in april 2024
Reactie van Brendan op 20 mei 2024
Thank you for this review and for your business!

2/10 – Ontzettend slecht

Maggie

Positief: Netheid, personeel en service
Check in was at 3 and the room wasn’t cleaned and we didn’t get to check in until 7 since the room wasn’t cleaned ☹️😡
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
I apologize for these inconveniences you experienced while our guest. This should not have happened. We do hope to host you again. Thank you

8/10 – Goed

Susan, Tomah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Thank you for this 5 Star Review!

4/10 – Matig

Deanna Rae

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I booked my room well in advance, when I arrived at the property, they did not have a room with 2 beds as I had booked. They "upgraded" us to a suite with one bed, and said they would bring a roll away bed which they never did. The trash in our room was never taken out during the 4 days we were there. House keeping didn't even stop by until after 5pm one day. Very disappointed.
3 nachten verbleven in april 2024
Reactie van Brendan op 23 apr 2024
I apologize that we did not get it right during your most recent stay. We value your business and hope to host you again.

10/10 – Uitstekend

Dorothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Great feedback. Thank you very much!

6/10 – Redelijk

Katherine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I honestly enjoyed staying here. It was very close to the location that I was visiting while I was staying Downtown, I liked how safe it was and that we needed a working key card to go up to our floor in the elevator. I was surprised that parking wasn't free in the hotel parking garage. I have never stayed at a hotel where I still had to pay for parking. I also didn't love how many different elevators I had to take just to find my way around, it was tedious to get to my room. However checkout was at noon which was nice.
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Thank you for selecting our hotel and for sharing this feedback. We do appreciate this.

2/10 – Ontzettend slecht

Candida

Our reservation had been cancelled when we checked in. My Expedia account had the status of Booked for the Westin. I had not personally cancelled the reservation. But somehow our reservation was cancelled and we had to book at another hotel. Is this a common Expedia experience or is Westin accountable?
3 nachten verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Thank you for sharing this. Expedia can refund your expense if they elect.

6/10 – Redelijk

Niki

Reisde met partner, Reisde met familie
Positief: Netheid
Housekeeping staff: top-notch. Front desk staff: Not super helpful or friendly. I booked a city view room and got something on the fourth floor with a view of an asphalt roof. Never got the free WiFi access I'm supposed to get as a Marriott Bonvoy member. The key cards are wonky and take multiple tries to work when operating the elevator or opening doors. Towel racks are almost non-existent in the rooms and not near the sink. The fitness center is well equipped and the hotel's happy hour, while a bit pricey, was well attended. The Metro is nearby and runs frequently, which was great for trips to the U of M campus and St. Paul. Decent restaurant choices nearby. Overall an average experience. I got a nice deal from Expedia so I'm not mad about it but will probably just get a Vrbo next time since I learned that Marriott won't let you earn loyalty points if you book through a third party. The hotel itself wasn't memorable enough to make me come back without that perk.
4 nachten verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Thank you for this very detailed feedback. We will use this to improve our delivery and to recognize the areas that you enjoyed. We hope to host you again.

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like everything about it
2 nachten verbleven in april 2024
Reactie van Brendan op 23 apr 2024
What great feedback. We will be sure to share with our team!

6/10 – Redelijk

Taylor

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Thank you for your business and for this feedback!

8/10 – Goed

Taylor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
We value and appreciate both this feedback and your business.

10/10 – Uitstekend

Brittany

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful Hotel! Friendly Staff! Definitely will stay here again!
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Thank you for this 5 out of 5 rating! We hope to host you again soon.

10/10 – Uitstekend

Holly, Veradale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very classy. Nice staff
2 nachten verbleven in april 2024
Reactie van Brendan op 23 apr 2024
What kind feedback! Thank you and we will share with our teams to recognize them.

10/10 – Uitstekend

Zhe Zhou

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
非常好的酒店,安静祥和,推荐。
3 nachten verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Thank you for your business and feedback!

6/10 – Redelijk

Lynnette

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service
Very confusing layout. Majority of staff that I encountered were non-English speaking; or pretended to be.
2 nachten verbleven in april 2024
Reactie van Brendan op 23 apr 2024
I apologize that you did not have a better experience while our guest. We hope to host you again soon.

6/10 – Redelijk

Peter

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Thank you for your business and for this feedback.

10/10 – Uitstekend

Nelson

Positief: Netheid
Very clean
1 nacht verbleven in april 2024
Reactie van Brendan op 23 apr 2024
Thank you very much for your business and kind feedback!

10/10 – Uitstekend

Tamara

2 nachten verbleven in april 2024
Reactie van Brendan op 10 apr 2024
Thank you for selecting our beautiful Westin Minneapolis!

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked that it was so close to where we needed to go we can just walk there. And people were very friendly
1 nacht verbleven in april 2024
Reactie van Brendan op 10 apr 2024
What great and kind feedback. We will share with our team. Thank you and we hope to host you again soon!

10/10 – Uitstekend

Rachel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in april 2024
Reactie van Brendan op 10 apr 2024
Thank you for the great score and the feedback!

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful property. Close walking distance to many downtown areas.
1 nacht verbleven in april 2024
Reactie van Brendan op 10 apr 2024
Thank you for sharing this glowing feedback regarding our beautiful Westin Minneapolis! We value this and will share with our teaml Hope to host you again soon.

10/10 – Uitstekend

Jucius

3 nachten verbleven in april 2024
Reactie van Brendan op 2 mei 2024
Thank you for selecting our beautiful Westin Minneapolis. We value and appreciate your business and feedback!

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff, rooms, location, breakfast, pool and hot tub
2 nachten verbleven in maart 2024
Reactie van Brendan op 10 apr 2024
Thank you for this Five Star review regarding our beautiful Westin Minneapolis! We hope to host you again soon!

10/10 – Uitstekend

Braden

1 nacht verbleven in maart 2024
Reactie van Brendan op 23 apr 2024
We value and appreciate your business.

10/10 – Uitstekend

MARK, Winnipeg

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easter weekend … quick and easy stay with the family.
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 3 apr 2024
Thank you for sharing your positive experience with us and your fellow travelers, Mark. It was a pleasure to have you and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

10/10 – Uitstekend

Blair

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 3 apr 2024
Thank you very much for the 5 out of 5-star rating, Blair! See you again soon!

8/10 – Goed

Daisy

1 nacht verbleven in maart 2024
Reactie van Brendan op 23 apr 2024
Thank you for selecting our property and for sharing this feedback!

10/10 – Uitstekend

Kristina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 27 mrt 2024
Thank you for sharing your positive experience with us, Kristina. It was a pleasure to host you and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel again soon!

2/10 – Ontzettend slecht

Louis, Winnebago

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was not worth the amount paid
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 27 mrt 2024
Thank you for taking the time to share your experience about your recent stay at our hotel, Louis. We are very sorry to learn that you were not fully satisfied with your overall stay with us and that we did not exceed your expectations. Please understand that we do strive to consistently deliver a superior guest experience. Should you ever find yourself back in Minneapolis, please give us a chance to show you that our product and service can live up to your expectations.

10/10 – Uitstekend

Kortney

1 nacht verbleven in maart 2024
Reactie van Brendan op 23 apr 2024
What gracious feedback. Thank you for selecting our beautiful Westin in Minneapolis.

10/10 – Uitstekend

Jeff, Solon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We will definitely look to stay here any time we are coming to Minneapolis, perfect hotel for us!
3 nachten verbleven in maart 2024
Reactie van Hotel Management op 20 mrt 2024
Thank you for sharing your positive experience with us and your fellow travelers, Jeff! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back again soon!