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Beoordelingen van Best Western Airport Inn

2.5 out of 5
Best Western Airport Inn
2550 52nd Avenue, Moline, IL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 429 van 920 beoordelingen" "
Gastenscore: 8 - Goed. 308 van 920 beoordelingen" "
Gastenscore: 6 - Redelijk. 106 van 920 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 920 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 920 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

William G

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is very clean and the owners are doing a lot of remodeling. The area has a lot to be desired. I stopped at a 711 less than a mile away and was happy I’m armed. As a retired Police Officer I wouldn’t want my wife or daughters staying in this area. It’s not the hotels location. I think this town has issues.
1 nacht verbleven in mei 2024
Reactie van G. op 4 mei 2024
We are glad that you enjoyed your stay. Thank you for staying with us.

4/10 – Matig

Deborah

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Did not have adequate towels available for shower in morning. Requested more towels night before and they said that they might have some in morning. NOt acceptable. First room they assigned to us had a foul odor so requested another room. Carpet on stairs and stairway was stained. Entire place smelt musty with ozone machine going in hallways. Elevator was not working. Guy at front desk was trying but obviously running the place by himself.
2 nachten verbleven in april 2024
Reactie van GM op 28 apr 2024
We apologize for any inconvenience that caused with your stay. We'll take your valuable feedback internally. Thank you for staying with us.

10/10 – Uitstekend

Linda

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was in a convenient location to my meeting.
1 nacht verbleven in april 2024
Reactie van GM op 28 apr 2024
Thank you for completing the survey and staying with us.

6/10 – Redelijk

Brandy

Reisde met een groep
Negatief: Personeel en service
We didn’t really like much about the property unfortunately. The front desk guy was not friendly. Did not make us feel welcome. Then there was a group of 30 checking in and they were all over parking lot being loud and obnoxious. Nothing was said to them.
1 nacht verbleven in april 2024
Reactie van GM op 28 apr 2024
We apologize for any inconvenience. There was a group of family and friends who were coming in town for concert. Since, they were outside waiting for check-in. They did not disturb anyone inside the property. The front desk employee had many check-ins within that hour. We value your feedback and we will improve our efforts.

10/10 – Uitstekend

Abdelaziz

Zakenreiziger
Positief: Netheid, personeel en service
Its quite and nice but the only bad thing is the say 50 bucks deposit
1 nacht verbleven in april 2024
Reactie van GM op 28 apr 2024
We’re glad you enjoyed your stay. The incidental deposit is hotel policy.

8/10 – Goed

john

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Once we got the TV figured out everything else was fine
1 nacht verbleven in april 2024
Reactie van GM op 28 apr 2024
We’re glad that you enjoyed your visit and we apologize for any inconvenience that may have caused due to TV.

6/10 – Redelijk

Deb

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The place was quiet. They are doing construction work around there so should be nice when they are done.
1 nacht verbleven in april 2024
Reactie van GM op 20 apr 2024
We appreciate your feedback and thank you for staying with us.

4/10 – Matig

Laura

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
1 nacht verbleven in april 2024
Reactie van GM op 20 apr 2024
We are sorry that we didn’t meet your expectations. The pool is currently under maintenance to comply with new requirements. The pool is also listed as being out of order on best western website. Thank you for staying with us.

6/10 – Redelijk

Michael

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van GM op 28 apr 2024
Thank you for sharing your experience.

2/10 – Ontzettend slecht

Sandy

1 nacht verbleven in april 2024
Reactie van GM op 10 mei 2024
We apologize if we did not meet your expectations. Thank you for staying with us.

10/10 – Uitstekend

Abby, Wisconsin Rapids

1 nacht verbleven in maart 2024
Reactie van GM op 20 apr 2024
Thank you for sharing your feedback.

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is clean and quiet. Hiren, the general manager, completed the check-in process with me. He was conscientious and friendly. I’ve had positive experiences every time I’ve stayed at this location.
1 nacht verbleven in april 2024
Reactie van GM op 20 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I have stayed at this location multiple times and have had great experiences. It’s very clean and quiet, and seems safe.
1 nacht verbleven in april 2024
Reactie van GM op 20 apr 2024
Thank you for staying with us

10/10 – Uitstekend

Lori

1 nacht verbleven in april 2024
Reactie van GM op 28 apr 2024
Thank you for completing survey.

6/10 – Redelijk

Alexa

Reisde met een groep, Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
I didn’t like that we only had 1 working light in the main room and the maintenance guy was off til the following week. Otherwise everything else was okay.
1 nacht verbleven in maart 2024
Reactie van GM op 7 apr 2024
We're apologize for any inconvenience, the light was working find only the bulb was loose. Thank you for staying with us.

6/10 – Redelijk

Gina

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property was under some renovations, but room was very outdated and lacking updated showers and amenities like soaps and shampoos. Some of the towels were thin and see through. The parking lot had severe potholes that you had to maneuver around and enter door only one side worked.
3 nachten verbleven in maart 2024
Reactie van GM op 25 mrt 2024
We apologize for any inconvenience, we’re working on updating property. All the amenities are available. We thank you for your feedback.

4/10 – Matig

HAYWARD

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon check in , desk did not recognize Expedia check in, was charged twice. We were too tired to fight about it, and thought it would be easily rectified. It has been a problem so far. The room smelled heavily of mold and very musty. We were not concerned about the amenities being unavailable, as it was a place to just sleep. We had family in the ICU at nearby hospital. I would drive a little further down the road.....
1 nacht verbleven in maart 2024
Reactie van GM op 31 mrt 2024
We apologize for any inconvenience, we did look into your stay details. Everything was charged properly based on your booking date and method of payment. Thank you for staying with us.

4/10 – Matig

Keith, Mesa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was dirty.. hair in the shower ..will not stay here again
1 nacht verbleven in maart 2024
Reactie van GM op 24 mrt 2024
We apologize for any inconvenience thank you for staying with us.

10/10 – Uitstekend

Wesley

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Great staff. Could us a little better cleaning. Breakfast was good.
1 nacht verbleven in maart 2024
Reactie van GM op 23 mrt 2024
Thank you for sharing your experience and we’ll train our staff to be more careful in cleaning.

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a very comfortable stay
1 nacht verbleven in maart 2024
Reactie van GM op 23 mrt 2024
Thank you for sharing your feedback.

8/10 – Goed

Patricia

Reisde met familie
Nothing fancy but was clean and good one night stay while in QC.
1 nacht verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Thank you for sharing feedback.

4/10 – Matig

Kim

Negatief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Thank you for sharing your feedback.

2/10 – Ontzettend slecht

Kimberly, Walclott

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
I paid in advance and also had to put a $50 deposit. They gave keys to someone else's room! Then another room was given and it was unclean. We left less than thirty minutes entering the facility. Neither the deposit or cost of the room was refunded.
1 nacht verbleven in maart 2024
Reactie van GM op 21 mrt 2024
We apologize for any inconvenience.

4/10 – Matig

Kim

Reisde met familie
The man at front desk was very rude to us. We was there with family. We had like 5 rooms. The stuff was not friendly. The have a pool they did not keep trowels at pool the day they put out hand towel. I put trash out side my door to be pick up. It was there like two days. I checked out and it was still there.
1 nacht verbleven in maart 2024
Reactie van GM op 15 mrt 2024
We apologize for any inconvenience

2/10 – Ontzettend slecht

Amir

1 nacht verbleven in februari 2024
Reactie van GM op 21 mrt 2024
Thank you for sharing your feedback.

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean comfortable stay
1 nacht verbleven in februari 2024
Reactie van GM op 5 mrt 2024
Thank you for sharing your experience.

10/10 – Uitstekend

Harry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great, clean room. Excellent breakfast. Reasonably priced.
4 nachten verbleven in februari 2024
Reactie van GM op 23 feb 2024
Thank you for sharing your experience. We look forward to seeing you again.

10/10 – Uitstekend

ERDEM, Miami

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
conveniently close to the airport
1 nacht verbleven in januari 2024
Reactie van GM op 23 feb 2024
Thank you for completing survey and staying with us.

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean. Continental breakfast was typical. Staff member was friendly. Stayed only one night.
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
We are glad that you had great stay. We appreciate you completing the survey. Thank you for staying with us.

10/10 – Uitstekend

ed

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone we spoke with. was theere to help and staff would ask if we needed anything Ed washington il
2 nachten verbleven in februari 2024
Reactie van GM op 19 feb 2024
We’re glad that my staff took care of you during your stay.

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van GM op 15 feb 2024
We appreciate your feedback and thank you for staying with us.

6/10 – Redelijk

Laurie

Zakenreiziger
Negatief: Personeel en service, voorzieningen
The manager was very rude when I pushed the help bell several times, not hearing it untill he was closer after pushing it several times and when he came around the corner and rudely told me I only needed to press it once, how was I to know. Didn't want to give me a receipt when I asked. The wallpaper was peeling in our room and in hallway by the pool. The breakfast was a joke, eggs were cold, butter was frozen, pancake machine was broken. Went to McDonald's for a better breakfast. This is one place we will never stay at again
1 nacht verbleven in februari 2024
Reactie van GM op 15 feb 2024
We apologize for any inconvenience, we will take your feedback and look into improving. Thank you for staying with us.

8/10 – Goed

Carol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is not a fancy place, though the very reasonable price includes breakfast, and there is an indoor swimming pool and access to a computer. The bed was comfortable, and the staff courteous. It's the best value for the money in the Quad Cities, as far as I know.
1 nacht verbleven in februari 2024
Reactie van GM op 15 feb 2024
Thank you for sharing your thoughts.

10/10 – Uitstekend

Carol

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van GM op 15 feb 2024
Thank you for completing this survey.

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service
Very clean room
4 nachten verbleven in januari 2024
Reactie van GM op 15 feb 2024
Thank you for sharing your experience and staying with us.

2/10 – Ontzettend slecht

James

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Don’t have problems with property, but I asked about my refund because I didn’t get a room
1 nacht verbleven in januari 2024
Reactie van GM op 3 feb 2024
We apologize for any inconvenience but we’re bound with cancellation policy and we can’t process any refunds outside of cancellation policy. We’re not a 1 star property. We advise that you reach out to Expedia for any refunds.

8/10 – Goed

Nicole

Reisde met familie en kleine kinderen
Positief: Netheid
Best Western hotels are independently owned, so you never know what you are going to get. Only half of the front door was working during our stay...not a great first impression. Our room was neat and clean but had a musty smell, probably because it was next to the pool room which had lots of dust bunnies and window condensation. Breakfast was a meager selection and even worse on the second day. Some room doors wrre left open so we saw construction and what appeared to be a long-term squatter based on the smell. There was also some sort of military unit staying and thumping around in gear; they were disappointed in breakfast too. If you only plan to sleep here, it's a good price. But if you have kids and need to be around for breakfast, naps, and the pool, then look elsewhere.
2 nachten verbleven in januari 2024
Reactie van GM op 22 jan 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Douglas

1 nacht verbleven in januari 2024
Reactie van GM op 15 feb 2024
We apologize for any inconvenience may have caused to your stay. We address any issues during stay. If would have known your concern we would have be glad to take care at the time. Thank you for staying with us.

6/10 – Redelijk

Janell

Zakenreiziger
My room was on second floor and there is no elevator. I’m not sure this is legal with the Disability Laws. I needed transportation to the airport (2 miles away). Blizzard conditions were happening and was told I’d have to walk to the bus terminal. Fortunately I was able to Lyft my way.
1 nacht verbleven in januari 2024
Reactie van GM op 15 feb 2024
We apologize for any inconveniences but we do not have any transportation services. Thank you for choosing us for your stay.

6/10 – Redelijk

Diane

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The front desk attendent also served as the chef and the cleaning staff. He came to fill the eggs warmer with his winter parka on. I question the cleanliness. The breakfast was disappointing. Very limited. Coffee watered down. Eggs rubbery. They were supposed to serve breakfast until 9:30. We went down at 9:20 and it was completely cleaned up. The hotel in general needs updating.
2 nachten verbleven in januari 2024
Reactie van GM op 15 feb 2024
We apologize for any inconvenience but but during your stay the weather was very cold outside and cold air entering building and our office is very close to front entrance would be the reason our staff wearing jacket or coat.

8/10 – Goed

Andrea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As a diabetic, breakfast was not up to standard. The eggs were watery and had a gross texture. There was nothing else to really choose from for me to eat! Hotel was great until the morning of 1/10/24. I was woken up by knocking on doors at 415 in the morning.
2 nachten verbleven in januari 2024
Reactie van GM op 15 feb 2024
Thank you for sharing your thoughts. We apologize there could be some other guest looking for their room.

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van GM op 4 jan 2024
Thank you for completing survey

6/10 – Redelijk

henry

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Pool was dirty water was cloudy Room was dirty
1 nacht verbleven in december 2023
Reactie van GM op 4 jan 2024
Thank you for staying

6/10 – Redelijk

Jacob

2 nachten verbleven in december 2023
Reactie van GM op 4 jan 2024
Thank you for staying

10/10 – Uitstekend

Todd

Positief: Netheid, personeel en service en voorzieningen
Rooms were clean. Dated, but clean.
1 nacht verbleven in december 2023
Reactie van GM op 4 jan 2024
Thank you for completing survey

10/10 – Uitstekend

john

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van GM op 4 jan 2024
Thanks you for completing survey

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van GM op 16 dec 2023
Thank you for staying with us.

2/10 – Ontzettend slecht

Mcnairin

Reisde met familie
2 pairs of shoes were stolen from this hotel when I questioned the front desk person he seemed annoyed I would sleep on the street before I sleep in a establishment that steals from it's customers
1 nacht verbleven in december 2023
Reactie van GM op 16 dec 2023
We apologize about this incident, but our cleaning team did not find any shoes from your room or in lost and found. If we would have we would have contacted you and would have shipped the shoes out to you.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Safe and clean
We booked the room last minute on a cross country trip. Very friendly staff with a quick check in and pleasant morning staff upon check out. Hot breakfast and safe surroundings. We would stay here again!
1 nacht verbleven in december 2023
Reactie van GM op 16 dec 2023
Thank you for providing your valuable feedback.

10/10 – Uitstekend

doreen

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van GM op 13 dec 2023
We appreciate your feedback and thank you for staying with us.