Voorkant accommodatie - avond/nacht

Beoordelingen van Mastrojanni Relais

Mastrojanni Relais
Localita Loreto e San Pio, Castelnuovo dell'Abate, Montalcino, SI

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 21 van 26 beoordelingen" "
Gastenscore: 8 - Goed. 4 van 26 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 26 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 26 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 26 beoordelingen" "

10/10

Netheid

9,8/10

Personeel en service

10/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Thomas, Saint Petersburg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mastrojanni is an absolute must for a Tuscan wine holiday. Everything is wonderful. First rate accommodations in the renovated old villa, the dining is first rate with a proper chef, the winery tour and tasting was incredible, and the views are stunning.
2 nachten verbleven in maart 2024
Reactie van Mastrojanni Relais Staff op 17 mrt 2024
Dear Thomas,thank you so much for this review. We are really happy with your appreciation.

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
this was a beautiful place to stay! I'd happily do it again.
2 nachten verbleven in november 2023

10/10 – Uitstekend

patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Experiência Top na Toscana
Propriedade maravilhosa, quarto confortável em um lugar paradisíaco. O restaurante é excelente, o menu do chefe foi uma atração especial
1 nacht verbleven in oktober 2023
Reactie van Elia - Relais Manager op 3 nov 2023
Dear Patricia, we are flattered of your review. Thank you!Looking forward to your next visit!

10/10 – Uitstekend

Jan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has spectacular views of Tuscan hills. The staff is very helpful and courteous. Everything was great and I enjoyed my 3 days at Relais Mastrojanni very much.
3 nachten verbleven in oktober 2023
Reactie van Elia - Relais Manager op 24 okt 2023
Thank you Jan, we can't wait to host you again in tthe future!

10/10 – Uitstekend

Mehdi

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s heavily. Best of the best. Cannot wait to revisit. The staff, food, the service, the room, all and all. I wish I could retire there.
3 nachten verbleven in september 2023
Reactie van Elia - Relais Manager op 24 okt 2023
Dear Mehdi, we wish to have you here at any stage of your life. Come back, Thank you very much!

10/10 – Uitstekend

Henrik

Positief: Netheid, personeel en service en comfort kamer
Super lækkert ophold - kommer helt sikkert tilbage
5 nachten verbleven in juli 2023
Reactie van Elia - Relais Manager op 24 jul 2023
Dear Hendrik, thank you really much for the perfect score,we are looking forward to seeing you again!

10/10 – Uitstekend

Samara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
High recommendations for relaxing getaway
Absolutely loved the stay at Mastrojanni. Not only has winery offerings in the famous Brunello region, but also on site restaurant, complimentary spa room, and friendly service. Highly recommend!
2 nachten verbleven in juni 2023
Reactie van Elia - Relais Manager op 26 jun 2023
Dear Samara, I am so glad you had a nice time with us.I will be here at your return, I do not want to miss the chance to meet you again! ;)

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Otima
2 nachten verbleven in mei 2023
Reactie van Elia - Relais Manager op 12 jun 2023
Dear Sir, thank you for your full appreciation. Come back anytime!

10/10 – Uitstekend

Brandi, Los Angeles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was absolutely phenomenal. Quiet and comfortable but very luxurious. I felt equally comfortable lounging by the pool all day in yoga pants and dressing in a beautiful gown for dinner at night. The staff on all places were generous, knowledgeable and very friendly. I cannot wait to return with family and friends in the coming years
2 nachten verbleven in april 2023
Reactie van Elia - Relais Manager op 2 mei 2023
Dear Brandi, thank you. Your review is really appreciated especially your mention on the staff. We all look forward to your next visit.

10/10 – Uitstekend

George

3 nachten verbleven in april 2023
Reactie van Elia - Relais Manager op 16 mei 2023
Dear George, thank you for your full appreciation. Come back anytime!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommended!
Beautiful hotel accommodations and grounds! Staff is super friendly and food on site is fantastic with a good selection of wines. Bed is super comfortable and the rooms are a spacious. Pool is beautiful with awesome views. Gym is perfect!
2 nachten verbleven in oktober 2022
Reactie van Elia - Hospitality Manager op 10 okt 2022
John, it all looks great, thank you very much!What's really good is that you enjoyed your stay. Looking forward to having the chance to host you again soon.

10/10 – Uitstekend

Maxime

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2022
Reactie van Elia - Hospitality Manager op 10 okt 2022
Thank you for your score, I hope to seeing you again!

10/10 – Uitstekend

Søren

1 nacht verbleven in juli 2022
Reactie van Elia - Hospitality Manager op 21 jul 2022
Thank you for your score, I hope to seeing you again!

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff here were amazing. So friendly and helpful. The grounds were well kept. We didn’t want to leave and will definitely return back!
3 nachten verbleven in mei 2022
Reactie van Elia - Hospitality Manager op 16 jun 2022
Dear Christina, thank you for reviewing us. I am glad you enjoyed the stay. Edo our maintanance manager is the one who must be congratulate with for the outdoors. He is very passionate and knowledgeable. Your sincerely.

10/10 – Uitstekend

Tiffany

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This property is STUNNING! The rooms are luxurious and modern. We had the pleasure of occupying the Loreto suite; a stand alone cottage with amazing views of the borgs and Tuscan landscape. The on site restaurant and customer service is absolutely stellar!
2 nachten verbleven in november 2021
Reactie van Elia - Hospitality Manager op 21 nov 2021
Dear Tiffany, what a nice review we got! Thank you. It is always pleasant knowing our humble attention is appreciated. I sincerely hope to get the chance to host you again.

8/10 – Goed

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2021
Reactie van Elia - Hospitality Manager op 21 nov 2021
Thank you for your score, I hope to seeing you again!

6/10 – Redelijk

Bernd

Positief: Netheid, personeel en service
50/50
Im Haus alles super, Restaurant moderne Küche ( nicht mein Fall ) aber auf hohem Niveau. Frühstück und Abendessen nur im klimatisierten Bereich Innen, keine Terrasse. Sehr schade. Bei schönstem Wetter nur drinnen sitzen eine Katastrophe. Achtung Anfahrt zum Weingut/Hotel nur über eine 3 km lange unbefestigte Schotter Piste möglich. Cabrio fahren unmöglich. 100 m links und rechts der Straße sieht alles grau in grau aus. Deshalb würde ich das nicht mehr buchen. An der Rezeption alle sehr nett, im Restaurant 1 junge Dame und ein junger Herr fachlich nicht perfekt.
6 nachten verbleven in september 2021
Reactie van Elia - Hospitality Manager op 17 okt 2021
Dear Mr. Bernd, thank your for the review. I am sad you found the experience overall only sufficient. I will certainly make treasure of your comments passing the message to the property to find a solution for external tables, still not available. It is true that the 3km of gravel road requires heart to be tackled, but I think the patience pays off. We have been open since 2019 and despite the 2 unfortunate years we faced, we have kept hiring workers in a vision of growing in all departments. This year has been very challenging hiring professionals, but I must admit we found good people helping. I am sure they must grow up, but I think we are in the right way. I am sorry you wouldn't consider to come back, because I would be glad if you gave us another chance.

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2021
Reactie van Elia - Hospitality Manager op 1 aug 2021
Thank you Peter!

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juli 2021
Reactie van Elia - Hospitality Manager op 23 jul 2021
Thank you for choosing Mastrojanni. Your opinion is very important to us.

8/10 – Goed

Rose, Geneva

Reisde met partner
Positief: Netheid, personeel en service
Beautiful relais! Restaurant and breakfast was excellent. A few points to improve: changing toilet paper rolls, the toilet brush had stool from the previous occupants, the tenants daughter was running all around the restaurant and making noise... Besides these minor points we had a great time!
3 nachten verbleven in oktober 2020
Reactie van Elia - Hospitality Manager op 30 okt 2020
Dear Rose, thank you for the time spent in reviewing your stay. I will make treasure of your suggestions. I'd like to apologize for any lack we had in the housekeeping service and if my 2y son bothered you during the dinner, (it's a long hair, playful toddler). For the readers I can assure that was a single episode of a off-work dinner with family and friends. Normally the restaurant is very quite. I hope you want to accept the excuses and give us another chance.

10/10 – Uitstekend

Alessandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2020
Reactie van Elia - Hospitality Manager op 5 nov 2020
Grazie Alessandra!

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in oktober 2020
Reactie van Elia - Hospitality Manager op 5 nov 2020
Thank you!

8/10 – Goed

alessio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
weekend a Montalcino
Bella struttura immersa in un paesaggio unico, circondata dalle vigne del Montalcino. Il Relais è di recente costruzione ed è costruito in stile tipico toscano. La piscina è davvero il valore aggiunto a questa proprietà. Uniche pecche: il ristorante non prevede un servizio pranzo (parrebbe causa Covid): cosa fondamentale vista la posizione, a diversi km dal primo centro abitato; e non dispone di un bar che sarebbe davvero utile per gli ospiti che usufruiscono della piscina o anche per un drink la sera. Da segnalare la professionalità di Elia alla reception, ragazzo sveglio, competente e dotato di problem solving.
2 nachten verbleven in augustus 2020
Reactie van Elia - Hospitality Manager op 22 aug 2020
Gentile Alessio, ho condiviso con tutti i colleghi la generosa recensione e la Sua giusta osservazione sulla mancanza dei servizi necessari in una struttura come la nostra. Come vi raccontavo al check-out, in effetti abbiamo bloccato le assunzioni che erano invece previste con la riapertura del Relais dopo la pausa invernale. E' stata l'incertezza generale che non ci ha permesso di osare, abbiamo preferito continuare a lavorare ai ritmi del 2019 (anno di apertura). Ci dispiace molto perché per quest'anno avevamo in mente molto di più. La ringrazio per i consigli e la menzione personale, spero vogliate tornare a trovarci.

10/10 – Uitstekend

Jenni

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2020
Reactie van Elia - Hospitality Manager op 13 aug 2020
Dear Jenni, thank you for taking time scoring your stay. We look forward to have you back again!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2020
Reactie van Elia - Hospitality Manager op 9 jul 2020
Dear guest, thanks for your time scoring the Relais. We would be honoured having you back soon.