The staff was excellent. 5 star ratings to our butlers Denton, Aston and Vinroy! Their attention to details and customer service was excellent! 5 star ratings to beachside service staff Wilford and Damart. They went above and beyond to meet our needs and wishes! Kudos to them! We wish there are more options for Vegetarians, especially some Indian vegetarian menu would have been nice. Food choices were limited for us. We had to eat mostly pasta and pizza for dinner everyday, which was not good. While other Jamaican all inclusive resorts offer many Indian options, Jewel had none! Also, there could be more wheelchair accessible ramps to get to the beach and pool areas. We had to either request for golf carts or take a long circuitous trips on the main roads (where golfcart and other vehicles frequented) to get to the beach and pool areas. We stayed in the two bedroom oceanfront suite on the B tower. The room was very spacious but very dated. There was no privacy lock for the main door, and the balcony door locks were broke and didn't work! These were some shortcomings for the room. They need to be fixed.
Our overall impression: excellent staff (butlers Denton and Aston and beach side servers Wilford and Damart were great!). Limited Vegetarian options. Spacious but old rooms.