Vergaderfaciliteit

Beoordelingen van Monterey Marriott

3.5 out of 5
Monterey Marriott
350 Calle Principal, Monterey, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 546 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 279 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 96 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 59 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 1003 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in juli 2019
Reactie van Senior Rooms Operations Manager op 14 jul 2019
Dear Guest, thank you for your nice rating of the Monterey Marriott. We are glad you enjoyed your experience with us and hope to see you again soon. Blanca Erben, Senior Rooms Operations Manager

10/10 – Uitstekend

Phat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

JUAN CARLOS JAVIER

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location Friendly staff Just remodel
4 nachten verbleven in mei 2024
Reactie van Senior Rooms Operations Manager op 14 mei 2024
Dear Mr. Javier, We are glad that your experience with the Monterey Marriott was good. Situated along the waterfront in the heart of historic downtown Monterey, our inviting hotel offers a premier blend of location and services designed to make your stay special. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

6/10 – Redelijk

Chao, Oroville

Reisde met familie
Positief: Netheid, personeel en service
This hotel is a must stay if you're visiting the fisherman wharf, cannery row, or Monterey aquarium. Its within walks of all those attractions, restaurants, and shoppings. Parking is valet only unless you prefer to self park in the nearby public parking lots. One thing I did not like so much about this hotel is that the wall seen very thin because I can hear noise coming from outside my room or from the next room.
1 nacht verbleven in mei 2024
Reactie van Senior Rooms Operations Manager op 13 mei 2024
Dear Chao,Thank you for choosing our hotel and for the candid review. We are glad that your stay with us was overall pleasant, and we appreciate you highlighting our fantastic spot in downtown. We are delighted that you enjoyed walking to all of Monterey's prime attractions. However, we apologize that you were inconvenienced by the noise from other guests. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will revisit us the next time you are in our area.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

10/10 – Uitstekend

Brad

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Modern, stylish and clean, but lack of noise proof on window and no heater working, mattress too soft sagging that resuled in back pain.
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operations Manager op 29 apr 2024
Dear Brad, Thank you for sharing your feedback regarding your recent stay at Monterey Marriott. We sincerely apologize for the inconvenience you encountered with your room, especially with the HVAC system. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

VICKY ELIZABETH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean Hotel was pleasant
2 nachten verbleven in april 2024
Reactie van Senior Rooms Operations Manager op 22 apr 2024
Dear M. Elizabeth, On behalf of our staff, thank you for the excellent review! We are pleased to know how much you loved our beautiful property as well as our refreshing and comfortable accommodations. All of us at the Monterey Marriott look forward to having you visit with us again.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Courtney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 23 apr 2024
Dear Courtney, Thank you for choosing Monterey Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very friendly
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operations Manager op 22 apr 2024
Dear Robert, Thank you for being our guest at the Monterey Marriott. We are pleased that we could provide you with a gratifying stay, and we appreciate your kind remarks. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Monterey!Warmest regards,Blanca ErbenSenior Rooms Operations Manager

6/10 – Redelijk

Jocelyn

1 nacht verbleven in april 2024
Reactie van Senior Rooms Operations Manager op 12 mei 2024
Dear Jocelyn, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were all super friendly
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operations Manager op 21 apr 2024
Dear Jeffrey, Thank you for being our guest at the Monterey Marriott. We are pleased that we could provide you with a gratifying stay, and we appreciate your kind remarks. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Monterey!Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Larisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operations Manager op 16 apr 2024
Dear Larisa, Thank you for your excellent rating of Monterey Marriott. We are thrilled to hear that you had an enjoyable experience during your stay. It was a pleasure to accommodate you, and we look forward to welcoming you back again soon.Warmest regards, Blanca Erben, Senior Rooms Operations Manager

10/10 – Uitstekend

Luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and wonderful hotel
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operation Manager op 13 apr 2024
Dear Luis, Thank you for choosing the Monterey Marriott during your visit to our city. We appreciate you sharing how much you enjoyed our location in downtown close to Monterey's prime attractions, shops, and restaurants. We are also glad you liked our well-kept property. Thank you again for the kind remarks, and we hope you will stay with us on your future visit to our area.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

2/10 – Ontzettend slecht

Shokofeh

1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 30 apr 2024
Dear Shokofeh, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the customer service
1 nacht verbleven in april 2024
Reactie van Senior Rooms Operation Manager op 10 apr 2024
Dear Elizabeth, It was a pleasure to welcome you to the Monterey Marriott! Thank you for mentioning how much you enjoyed our hospitality. Our friendly and knowledgeable staff work hard to ensure our guests' expectations are exceeded from check-in through check-out. We loved serving you, and we hope to see you soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

6/10 – Redelijk

yanina

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The AC in our room wasn’t working so we couldn’t sleep well it was really stuffy inside .
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 17 apr 2024
Dear Yanina, Thank you for posting a review of your visit to our hotel. We apologize for the inconvenience you experienced with the AC in your room. Your comfort is our priority, and we regret that this issue affected your sleep. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

10/10 – Uitstekend

tim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff members were phenomenal. Friendly/Helpful/Generous/Courteous. Customer Service was top notch. Definitely recommend this Marriott and will consider for future stays! See you next time!
2 nachten verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 2 apr 2024
Dear Tim, Thank you for being our guest at the Monterey Marriott and for your recommendation. We are pleased that we could provide you with a gratifying stay, and we appreciate your kind remarks. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We are also thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Jessica

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Absolutely loved it, it was so clean and the staff was really nice.
2 nachten verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 1 apr 2024
Dear Jessica, Thank you for being our guest at the Monterey Marriott. We are pleased that we could provide you with a gratifying stay, and that you loved our spotless property. We are also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again; we look forward to your next visit.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

AVTAR

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked 2 nights for my daughter and her friend and they enjoyed their stay. They loved the complimentary breakfast tons of choices.
2 nachten verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 1 apr 2024
Dear Avtar, Thank you for the generous rating of our hotel, the Monterey Marriott. We are pleased you had an outstanding visit and that your daughter and her friend were able to start their day off right with our complimentary breakfast. Thank you for the kind remarks, and we look forward to their return.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Cheryl

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front office staff was exceptional in service quality and kindly upgraded my room upon arrival.
2 nachten verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 26 mrt 2024
Dear Cheryl, Thank you for being our guest and for your wonderful feedback, especially about our hospitality. We are overjoyed to learn you had a positive experience during your arrival and that you loved your room upgrade. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional service. We hope to see you again soon at Monterey Marriott. Warmest regards, Blanca Erben, Senior Rooms Operations Manager

6/10 – Redelijk

Crystal

1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 15 apr 2024
Dear Crystal, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next visit perfect in every respect. Warmest regards, Blanca Erben Senior Rooms Operations Manager

8/10 – Goed

Doliana Sarai, Chino

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 22 mrt 2024
Dear Ms. Sarai, Thank you for sharing the nice rating about your experience at Monterey Marriott. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Sharon

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would like to give a verp special shout out to Joshua at the front desk. He took great care of my family and made out stay amazing. We all work hard and rarely get away. He made our stay very special.
3 nachten verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 11 mrt 2024
Dear Sharon, Thank you for the excellent comments regarding your stay at the Monterey Marriott. We could not be more delighted to read about the special attention you and your family received from Joshua. He is terrific at anticipating our guests’ needs and ensuring their time with us is most memorable. He will be pleased to know that you acknowledged him in the review. Evaluations like these inspire and motivate our team to continue delivering exceptional service. It was our pleasure accommodating you, and we look forward to welcoming all of you back for another enriching experience.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 12 mrt 2024
Dear Daniel, We are thrilled you had an excellent stay at Monterey Marriott, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Warmest regards, Blanca Erben, Senior Rooms Operations Manager

10/10 – Uitstekend

Joshua

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice work
2 nachten verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 9 mrt 2024
Dear Joshua, Thank you for the generous rating of our hotel, the Monterey Marriott. We are delighted you could enjoy our perfect blend of location and service from our downtown property. We hope you will come back to see us soon. Warmest regards, Blanca Erben, Senior Rooms Operations Manager

10/10 – Uitstekend

Arpan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 8 mrt 2024
Dear Arpan, Thank you for choosing Monterey Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Mikal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great.
1 nacht verbleven in maart 2024
Reactie van Senior Rooms Operations Manager op 7 mrt 2024
Dear Mikal, Thank you for staying with us at the Monterey Marriott. We are glad you enjoyed your time with us and we appreciate your positive feedback. Your comments about our staff inspire us to continue providing exceptional service to all our guests. We hope to have the pleasure of welcoming you back soon. Warmest regards, Blanca Erben, Senior Rooms Operations Manager

10/10 – Uitstekend

Mary Grace

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 stars!
1 nacht verbleven in februari 2024
Reactie van Senior Rooms Operations Manager op 26 feb 2024
Dear Ms. Grace, Thank you for the generous rating of our hotel, the Monterey Marriott. We are delighted you could enjoy our perfect blend of location and service from our downtown hotel! Thank you again for being our guest, and we look forward to seeing you again soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Mariela

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were very spacious and clean! The breakfast buffet was delicious.
1 nacht verbleven in februari 2024
Reactie van Senior Rooms Operations Manager op 24 feb 2024
Dear Mariela, Thank you for the generous rating and kind review of our hotel, the Monterey Marriott. We are delighted you had a perfect visit and that our well-kept accommodations and delightful breakfast buffet met your expectations. Thank you again for being our guest, and we look forward to welcoming you back again soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Jennie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Senior Rooms Operations Manager op 19 feb 2024
Dear Jennie, We are happy you chose Monterey Marriott for your recent visit to Monterey. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Theo

1 nacht verbleven in februari 2024
Reactie van Senior Rooms Operations Manager op 13 feb 2024
Dear Theo, Thank you for the wonderful rating for Monterey Marriott! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Lea, Hayward

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, only thing I didn’t like is the parking, you have to either pay to park in a parking garage a block away, or pay for valet parking.
1 nacht verbleven in januari 2024
Reactie van Senior Rooms Operations Manager op 9 feb 2024
Dear Lea, Thank you for the generous rating of our hotel, the Monterey Marriott. We are glad that you loved our property and had an overall pleasant stay. However, we regret your disappointment with regard to the parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We look forward to your next visit.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Suzette

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will definitely stay again!
1 nacht verbleven in februari 2024
Reactie van Senior Rooms Operations Manager op 5 feb 2024
Dear Suzette, Thank you for the perfect rating. We are glad you had a wonderful time at Monterey Marriott. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

10/10 – Uitstekend

Glenn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Senior Rooms Operations Manager op 5 feb 2024
Dear Glenn, Thank you for rating your stay at Monterey Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

10/10 – Uitstekend

Edgar

2 nachten verbleven in januari 2024
Reactie van Senior Rooms Operations Manager op 27 jan 2024
Dear Edgar, Thanks for the outstanding rating! We are delighted your time at Monterey Marriott was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

10/10 – Uitstekend

veronica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staying at this hotel in Monter
Amazing was upgraded to anothef room for the view . Super friendkh staff and breakfast is delicious !
1 nacht verbleven in januari 2024
Reactie van Senior Rooms Operations Manager op 23 jan 2024
Dear Veronica, On behalf of our staff, thank you for the excellent review! We are pleased to know how much you loved your stay with us and that our comfortable room with beautiful views and courteous associates made your visit memorable. We are also delighted you could take advantage of our mouth-watering breakfast. All of us at the Monterey Marriott look forward to having you visit with us again.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
fun stay
Everything was very clean. Staff very friendly.
3 nachten verbleven in januari 2024
Reactie van Senior Rooms Operations Manager op 17 jan 2024
Dear Victor, Thank you for the perfect rating. We are glad you had a wonderful time at the Monterey Marriott and liked our fresh accommodations and friendly staff. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Eden

1 nacht verbleven in januari 2024
Reactie van Senior Rooms Operations Manager op 17 jan 2024
Dear Eden, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Monterey Marriott, and we look forward to welcoming you again soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Dave

1 nacht verbleven in januari 2024
Reactie van Senior Rooms Operations Manager op 4 feb 2024
Dear Dave, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with an excellent stay at the Monterey Marriott. We look forward to your return and wish you all the best with your future travels.Warmest regards,Blanca Erben,Senior Rooms Operations Manager

10/10 – Uitstekend

Kera

1 nacht verbleven in januari 2024
Reactie van Senior Rooms Operations Manager op 10 jan 2024
Dear Kera, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Monterey Marriott.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

6/10 – Redelijk

Ivonne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Family stay 2 kids. The property itself was ok. Staff was very kind helpful. But the property I was disappointed compared to other Marriott. I reserved a city view room but got a room with the pool view. Our room #307 was terrible. The furnace kept making loud banging noises throughout the night. Our sink was slow to drain. The body wash bottle holder was broken off when we arrived so it was just sitting on a shelf. No microwave in the room. Also you could hear literally everything from the people at the pools to the passerby’s in the hallway. I was shocked how loud it was which made it hard to get my toddler down to bed and keep him down even with a sound machine. I had debated about asking for a room change but we were staying only 1 night and my husband and 6 year old had already knocked out. I did call in the morning explaining the loudness of the room and ask for an extra hour on checkout bcus it was 10am and my kids were still asleep which they accommodated. Breakfast buffet was nice options were good. Valet parking only which sucks when you’re traveling with small kids bcus we realized we forgot a few things and had to request them to bring the car back up. So yea would I stay here again with a family and small kids probably not.
1 nacht verbleven in januari 2024
Reactie van Senior Rooms Operations Manager op 11 jan 2024
Dear Ivonne, Thank you for taking the time to share your feedback. We are happy to know you enjoyed our breakfast offerings and that our devoted associates took great care of you. We will certainly share your praises with them. However, we deeply regret the concerns you had with your room and the noise issues you endured during your stay. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Delia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Senior Rooms Operations Manager op 10 jan 2024
Dear Delia, We are thrilled you had an excellent stay at the Monterey Marriot, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Nadine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Senior Rooms Operations Manager op 10 jan 2024
Dear Nadine, Thank you for choosing the Monterey Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

8/10 – Goed

Jaideep

1 nacht verbleven in januari 2024
Reactie van Senior Rooms Operations Manager op 22 jan 2024
Dear Jaideep,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Monterey Marriott. We hope to have the pleasure of doing so again on your next visit to the area.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

6/10 – Redelijk

Cori

Positief: Netheid
2 nachten verbleven in december 2023
Reactie van Senior Rooms Operations Manager op 2 jan 2024
Dear Cori, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

4/10 – Matig

vicky

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Dirty rooms
Room was not vacuumed and hallway had trash littered. Hotel front desk is nice and convenient location, but the dirtiness of the room was a turn off considering the price of the rooms. Also, valet service makes it difficult to take cars out in the morning due to influx of customers waiting to check out and leave the hotel.
2 nachten verbleven in december 2023
Reactie van Senior Rooms Operations Manager op 1 jan 2024
Dear Vicky,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our hotel front desk and convenient location. However, we sincerely apologize for the cleanliness issues you encountered in your room and the hallway. This is not reflective of our usual standards, and we will address this matter with our housekeeping team to ensure such oversights are not repeated. We also regret the inconvenience caused by our valet service during peak times. We are reviewing this situation and will address it properly so we can avoid this in the future. We appreciate your understanding, and we are committed to making the necessary improvements. We hope to have the opportunity to welcome you back for a much-improved experience.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Nancy

1 nacht verbleven in december 2023
Reactie van Senior Rooms Operations Manager op 20 jan 2024
Dear Nancy, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Monterey Marriott, and we look forward to welcoming you back soon.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

10/10 – Uitstekend

Peter

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel with a great staff and large rooms.
1 nacht verbleven in december 2023
Reactie van Senior Rooms Operations Manager op 28 dec 2023
Dear Peter, Thank you for sharing your high rating of Monterey Marriott. We are thrilled to know you had a great stay, and that you loved our spacious and well-kept accommodations and intuitive associates. Thank you again for your business, and we look forward to welcoming you back soon. Happy Holidays and Happy New Year!Warmest regards,Blanca ErbenSenior Rooms Operations Manager

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Needs new pillows that aren't flat
1 nacht verbleven in december 2023
Reactie van Senior Rooms Operations Manager op 19 dec 2023
Dear Kevin, Thank you for choosing to stay with us at the Monterey Marriott. We are glad to know you overall had a pleasant stay and hope you enjoyed most of your aspects with us. That said, we regret not meeting all of your expectations with the pillows in your room, and we will share your feedback appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you back.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

8/10 – Goed

Angel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My room was great, hotel and staff were great. Shopping and dining was walkable. If the hotel lounge and restaurant was nicer I would’ve gave 5 stars
1 nacht verbleven in december 2023
Reactie van Senior Rooms Operation Manager op 18 dec 2023
Dear Angel, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Monterey. It was our pleasure accommodating you. We hope you will make Monterey Marriott your home away from home whenever your travels bring you to our area.Warmest regards,Blanca ErbenSenior Rooms Operations Manager

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location to downtown Monterey. Staff was great and breakfast was fantastic
1 nacht verbleven in december 2023
Reactie van Senior Rooms Operations Manager op 15 dec 2023
Dear David, Thank you for choosing HOTEL and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We are also happy to know you liked our convenient location and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Warmest regards,Blanca ErbenSenior Rooms Operations Manager