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Beoordelingen van Courtyard San Jose South/Morgan Hill

3 out of 5
Courtyard San Jose South/Morgan Hill
18610 Madrone Pkwy, Morgan Hill, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 328 van 621 beoordelingen" "
Gastenscore: 8 - Goed. 165 van 621 beoordelingen" "
Gastenscore: 6 - Redelijk. 72 van 621 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 621 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 621 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jaime

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Scott E op 9 mei 2024
Hello Jaime,Thank you so much for the kind review! Hope to see you again soon.Scott

2/10 – Ontzettend slecht

Jassiel

Negatief: Personeel en service
Was around 6pm and they said my room wasn’t ready.
1 nacht verbleven in april 2024
Reactie van Natalie op 29 apr 2024
Thank you for taking the time to provide us with feedback from your stay. I am very sorry to hear that you were unable to check in earlier. I can understand your frustrations and hope that you will give us another try in the future, as this is not a common occurrence. Please know that your feedback is important to our team's growth and we look forward to making sure this is an isolated situation.

8/10 – Goed

Edlyn

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Natalie op 8 mei 2024
Thank you for staying with us, we hope to welcome you back in the future!

4/10 – Matig

ARCADIO

Reisde met een groep
Negatief: Personeel en service
Female front desk is rude. Morning front desk seemed annoyed when we asked about the breakfast. Very short with us. No customer service skills. Evening front desk also seemed annoyed with our presence. We were with a group friends who also stay at the hotel. We were hanging out in the lobby seating area so we wouldn’t disturb anyone. We got loud once because of laughter. The front desk clerk at us like we’re children. Saying she got complaints. But yet she was the loud talking on the phone. Left very racial to me.
2 nachten verbleven in april 2024
Reactie van Natalie op 23 apr 2024
Thank you for taking the time to provide us with feedback from your stay. I am very sorry to hear that you were not able to enjoy your stay as expected and that there were multiple issues that occurred. Please know that this is not typical of our service, and I apologize if you were offended by any of the staffs actions. I would like to discuss further the situation involving the noise complaint if you are available. Please reach out via email or phone and I would be happy to help out. As promised, your account has been granted additional Bonvoy points for the inconvenience. I do hope that you will give us another try in the future. Thank you!

10/10 – Uitstekend

YUN JOO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Natalie op 22 apr 2024
Thank you for staying with us, we hope to welcome you back shortly!

10/10 – Uitstekend

Corina

1 nacht verbleven in april 2024
Reactie van Natalie op 8 mei 2024
Thank you for staying with us, we hope to welcome you back in the future!

10/10 – Uitstekend

Jessica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We called ahead to see if we could check in early and were able to get in even though the rooms were sold out the previous night. It was great because we were in town for a soccer tournament and didn’t want to leave out stuff in the car.
1 nacht verbleven in april 2024
Reactie van Scott E op 7 apr 2024
Hello Jessica,Thank you for the review! We hope to see you again next time your travels bring you this way!Scott

8/10 – Goed

Brian

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van se op 2 apr 2024
Thank you for the review! Hope to see you again soon!

8/10 – Goed

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice comfy bed. Expedia reservation gave wrong info about types of rooms, frustrating. Desk staff were very nice and helped accommodate.
1 nacht verbleven in maart 2024
Reactie van Natalie op 30 mrt 2024
Thank you for taking time to provide us with feedback from your stay. I am happy you enjoyed your stay! We hope to welcome you back in the future!

8/10 – Goed

Lucie

Reisde met familie
Positief: Netheid, personeel en service
The property (room and lobby) were wonderful. A couple of things were concerning. We stayed at this hotel with multiple soccer teams. The fact that there is one washing machine and one dryer in the guest laundry is inadequate. Additionally, there is one elevator and twice we heard a very loud boom like the elevator was going to fall or open between floors. When reported, the hotel staff said they were aware of it and had called to have it serviced.
1 nacht verbleven in maart 2024
Reactie van Natalie op 25 mrt 2024
Thank you for taking the time provide us with information about your stay. We appreciate your business and thank you for letting us know about the elevator. We have had it looked at, as our guest's safety is top priority. We hope you enjoyed the tournament and hope to welcome you back soon!

8/10 – Goed

Angela

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Hotel was clean and staff was nice. In an area where we had several eating options a stores available.
1 nacht verbleven in januari 2024
Reactie van Scott E op 24 mrt 2024
Dear Angela,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm glad you enjoyed our hotel!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SCOTT ENGLEHARDTFront Office ManagerCourtyard Marriottscott.englehardt@marriott.com408-782-6034

10/10 – Uitstekend

Luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Patricia Morreale op 6 mrt 2024
We are so happy you enjoyed your stay with us and hope to see you again soon!

2/10 – Ontzettend slecht

Kayla

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed over the weekend, and i was charged 250.00 for damages and when i called to ask what for they explained for coffee stains and cigarettes, however i had not smoked or drank coffee that day. I called back and spoke with scott who said he would email the proof to me which i never recieved. I tried calling back again the previous day, and was told he was in a meeting all day. Call back again the next day and was told he was still in a meeting. I told them id call my bank to dispute if they didnt call back by the time my bank closes and they finally called. Spoke with natalie and she told me she took the pics and it was NOT for my room! They charged me accidentally. I also paid through expedia but was still charged 159.63 through their site. They are very untrustworthy and the staff is very unprofessional.
1 nacht verbleven in februari 2024
Reactie van Natalie op 1 mrt 2024
Thank you for staying with us. I am very sorry to hear about your experience with us and we are working hard on finding this other charge for you as communicated. This is not typical of our service and hope that you will accept our sincerest of apologies as a team as we try to eliminate this issue. Once again, thank you for staying and we do hope that you will give us another chance in the future.

10/10 – Uitstekend

michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe and nice pleasant area, shopping, food and starbucks all around.
1 nacht verbleven in februari 2024
Reactie van Natalie op 25 feb 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 – Uitstekend

lonnie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
D
1 nacht verbleven in februari 2024
Reactie van Natalie op 25 feb 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 – Uitstekend

lonnie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, well staffed
1 nacht verbleven in februari 2024
Reactie van natalie op 20 feb 2024
Thank you for staying with us, we hope to welcome you back shortly.

6/10 – Redelijk

Maricar

1 nacht verbleven in februari 2024
Reactie van Natalie op 20 feb 2024
Thank you for staying with us, we hope to welcome you back shortly.

8/10 – Goed

Harry

Reisde met familie
1 nacht verbleven in februari 2024
Reactie van Natalie op 19 feb 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 – Uitstekend

michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay in Morgan Hill. Would recommend getting the breakfast if it’s included in the hotel price, but not separately, as it’s pretty overpriced for what you get.
1 nacht verbleven in februari 2024
Reactie van Natalie op 18 feb 2024
Thank you for taking the time to provide us with feedback from your stay. We are happy to hear that you enjoyed your time in Morgan Hill and hope that you will consider staying with us again in your future!

10/10 – Uitstekend

Jann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a great stay. Friendly staff and nice dining options.
1 nacht verbleven in februari 2024
Reactie van ScottE op 16 feb 2024
Thank you so much for the review! We are glad you had a great stay and hope to see you again soon!

10/10 – Uitstekend

Sophia

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were able to check in early. Staff was extremely helpful.
1 nacht verbleven in februari 2024
Reactie van Natalie op 10 feb 2024
Thank you for sharing your feedback with us, we are excited to hear that your stay was great. Thank you for staying with us and we hope to welcome you back shortly.

8/10 – Goed

Amber, Fresno

1 nacht verbleven in januari 2024
Reactie van Scott E op 24 mrt 2024
Dear Amber,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm glad you enjoyed our hotel, bar and restaurant!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SCOTT ENGLEHARDTFront Office ManagerCourtyard Marriottscott.englehardt@marriott.com408-782-6034

10/10 – Uitstekend

Corinne C

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in januari 2024
Reactie van Natalie op 30 jan 2024
Thank you for staying with us. If you have any specific feedback that you would like to share with the staff we would love to hear how your stay was. Thank you again for staying and we hope to welcome you back soon!

8/10 – Goed

Robert

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very small and bed was to soft
2 nachten verbleven in januari 2024
Reactie van Scott E op 22 jan 2024
Thank you for the review. Sorry the bed is a bit soft for you. We hope to see you again soon!Thank you,Scott

8/10 – Goed

sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was not ready at check in time. One roll of toilet paper. I think under staff for cleaners . Had to asks for clean towels for second day and throw out trash in room.
2 nachten verbleven in januari 2024
Reactie van Natalie op 30 jan 2024
Thank you for taking the time to provide us with feedback from your stay. I am sorry to hear about the experience you had with our housekeeping team during your stay. Please know that this is not typical of our service. We hope that you will give us another chance in the future.

4/10 – Matig

Todd

5 nachten verbleven in januari 2024
Reactie van Natalie op 18 jan 2024
We would appreciate any feedback to better understand what areas we may have fallen short in. Thank you for staying with us and we hope to welcome you back in the future.

8/10 – Goed

Jill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Natalie op 17 jan 2024
Thank you for staying with us, we hope to welcome you back in the future.

10/10 – Uitstekend

Jim

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Natalie op 13 jan 2024
Thank you for staying with us, we hope to welcome you back soon!

4/10 – Matig

Joe

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Extra charge
Charged me for breakfast after I had already paid for it when I reserved my room
1 nacht verbleven in januari 2024
Reactie van Natalie op 13 jan 2024
Thank you for reaching out Mr. Kurung. We will get this corrected with the applicable credits and send you over a new receipt with the changes. In the future, please feel free to let us know when you are on property so we are able to correct this issue as fast as possible. Thank you for staying with us and we hope to welcome you back soon.

10/10 – Uitstekend

Chani

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Natalie op 13 jan 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 – Uitstekend

John

1 nacht verbleven in januari 2024
Reactie van Natalie op 13 jan 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 – Uitstekend

Loretta

1 nacht verbleven in januari 2024
Reactie van Natalie op 10 jan 2024
Thank you for staying with us, we hope to welcome you back shortly.

10/10 – Uitstekend

Maura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Natalie op 9 jan 2024
Thank you for staying with us. We hope to welcome you back shortly.

4/10 – Matig

Joanna

Reisde met familie
Positief: Personeel en service, comfort kamer
1 nacht verbleven in december 2023
Reactie van Natalie op 9 jan 2024
Thank you for staying with us. It seems we may have failed in some areas. Please feel free to contact us with any feedback to make your stay more enjoyable. We hope to welcome you back soon!

10/10 – Uitstekend

Zahira

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful during check in.
1 nacht verbleven in december 2023
Reactie van Natalie op 5 jan 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 – Uitstekend

Rachel

1 nacht verbleven in december 2023
Reactie van Natalie op 4 jan 2024
Thank you for staying with us, we hope to see you again soon!

8/10 – Goed

Alicia

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Natalie op 3 jan 2024
Thank you for staying with us, we hope to welcome you back soon!

2/10 – Ontzettend slecht

Jesse, Dixon

Negatief: Netheid
We went into our supposedly clean room and there were old french fries and lettuce sitting on the sofa and around the sofa. There weren’t any sheets on the pull-out sofa. Just a dirty mattress that when you laid down on it you fell in a huge dip in the middle. The doors had dirt from peoples hands. At night there was what sounded like a toddler running back and forth above us and outside there were people yelling and screaming. The cars were very loud around the hotel as well. We were also right next to a side entrance door that would slam every time someone went through it which we could hear perfectly in our room. We got no sleep and it was dirty. We will never stay there again.
2 nachten verbleven in december 2023
Reactie van Natalie op 1 jan 2024
Thank you for taking the time to leave us a review with crucial information for our team. I am incredibly sorry this has happened to you and assure you this is not a standard practice for us. I would also like to apologize that the sofa bed linens were not explained to you as they are in the closet. Please know that you can reach out to the front desk at any property 24 hours so we are able to assist while you are here on property. I hope that you will give us another chance in the future. If so, please reach out to myself prior to arrival so I can set you up with some free breakfast. Thank you for staying with us and taking the time to provide us with this feedback. Happy holidays!

2/10 – Ontzettend slecht

Stella

Positief: Netheid
Negatief: Personeel en service
Because we didn’t have the option of choosing what type of breakfast we could get on the Expedia website, we were only given a cold bagel & muffin plus we were pointed at in front of all the other guest as a way to identify who gets the cold meal because the staff wanted to make sure we didn’t eat anything eise
1 nacht verbleven in december 2023
Reactie van Patricia Morreale op 3 jan 2024
We are so sorry to hear your experience with us. I assure you this was not never our intention. The breakfast is a choice of 1 hot entree or 2 continental entrees along with your choice of beverage. I have shared your review with the team members to ensure this was an isolated situation that is corrected. Thank you for letting me know how your experience was at our hotel. I appreciate the opportunity to correct this issue.

10/10 – Uitstekend

Janet

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Natalie op 1 jan 2024
Thank you for staying with us, we hope to welcome you back soon.

4/10 – Matig

Joanna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van natalie op 1 jan 2024
Thank you for staying with us. Please let us know if there is anything we could have done to get a better rating from you.

10/10 – Uitstekend

Natalie

1 nacht verbleven in december 2023
Reactie van natalie op 9 jan 2024
Thank you for staying with us. We hope to welcome you back shortly.

10/10 – Uitstekend

Diego

1 nacht verbleven in december 2023
Reactie van Natalie op 1 jan 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 – Uitstekend

Cristal

1 nacht verbleven in december 2023
Reactie van Natalie op 3 jan 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 – Uitstekend

Sharon

Reisde met familie
1 nacht verbleven in december 2023
Reactie van Natalie op 1 jan 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Desk Staff and Housekeeping, we’re great. My wife was ill and they were able to get us an early check in so she wasn’t stuck in the car.
1 nacht verbleven in november 2023
Reactie van Patricia Morreale op 4 dec 2023
Thank you for sharing your stay with us. We hope your wife is feeling better and so happy to be able to make her comfortable during your stay. We have posted this on our board to share with our team. We look forward to seeing you again soon!

10/10 – Uitstekend

Atiah, Oakland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Clean rooms. Enjoyed my stay.
1 nacht verbleven in november 2023
Reactie van Patricia Morreale op 4 dec 2023
Thank you for sharing your visit this us. We appreciate your business and look forward to seeing you again soon!

8/10 – Goed

Carlos

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
3 nachten verbleven in november 2023
Reactie van Natalie op 1 jan 2024
Thank you for staying with us, we hope to welcome you back soon.

6/10 – Redelijk

Ted

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in november 2023
Reactie van Natalie op 1 jan 2024
Thank you for staying with us! If you have any feedback for our team about your stay that could have gone better please do let us know.

10/10 – Uitstekend

German

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay
Nice hotel. Room was very spacious, comfortable and very clean.
1 nacht verbleven in november 2023
Reactie van Patricia Morreale op 4 dec 2023
Thank you for sharing your response with us. We appreciate your business and look forward to seeing you again soon!