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Beoordelingen van Holiday Inn Express Hotel & Suites San Jose-Morgan Hill, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites San Jose-Morgan Hill, an IHG Hotel
17035 Condit Rd, Morgan Hill, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 490 van 901 beoordelingen" "
Gastenscore: 8 - Goed. 285 van 901 beoordelingen" "
Gastenscore: 6 - Redelijk. 66 van 901 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 901 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 901 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jonathan, Westland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig hotel
Was wel duur, maar zeker de moeite waard. Lekker zwembad, sporthal, en uitgebreid ontbijt. Mooie kamers, krant
Reactie van David op 26 okt 2013
Hi Jonathan from Westland, Thank you for taking time to post a review. We are glad that you chose to visit us on your international trip. We will keep the indoor pool nice and warm for your return trip. Take care, David D.

10/10 – Uitstekend

Jose

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet
1 nacht verbleven in mei 2024
Reactie van Paula Ayala op 20 mei 2024
Jose-Thank you for your 5 star review.We hope to see you again soon.

10/10 – Uitstekend

Roberto

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like this place
1 nacht verbleven in mei 2024
Reactie van Paula Ayala op 19 mei 2024
Hello Roberto-Thank you for your 5 star review.We appreciate and value your feedback.We hope to see you again soon.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Night desk clerk was super helpful and nice.
1 nacht verbleven in maart 2024
Reactie van Paula op 18 mei 2024
Hello Chris-Thank you for your 5 star review. We will forward your great feedback to our night auditor.

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Voorzieningen
Night desk clerk was super nice and helpful.
1 nacht verbleven in mei 2024
Reactie van Paula Ayala op 10 mei 2024
Hello Chris-Thank you for your feedback.I will forward your compliments to our night auditor.We hope to see you back soon.

8/10 – Goed

Camilla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place when you are traveling.
1 nacht verbleven in mei 2024
Reactie van Paula Ayala op 8 mei 2024
Hello Camilla-Thank you for your feedback.We hope to see you back soon.

2/10 – Ontzettend slecht

Mario

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van Paula Ayala op 7 mei 2024
Hello Mario-Thank you for your feedback.We tried calling you directly to discuss your 1 star rating. Can you please give us a call hotel directly 408-776-7676 ext: 457.

8/10 – Goed

Shelbie

Reisde met familie
Positief: Netheid
Jacuzzi was out.
2 nachten verbleven in mei 2024
Reactie van Paula Ayala op 7 mei 2024
Hello Shelbie-Thank you for your review.We appreciate and value your feedback.

10/10 – Uitstekend

Ernest

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay in morgan hill. Highly recommend.
1 nacht verbleven in april 2024
Reactie van Paula Ayala op 4 mei 2024
Hello Ernest-Thank you for your 5 star review.We hope to see you back soon.

2/10 – Ontzettend slecht

Armand

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has very old and stinky carpets and furniture, I had to change rooms and the second one was little better but still in bad conditions, too expensive for poor quality. Lots of construction workers, hallways smell good, like everyone is eating or cooking in their rooms. Bad, bad… I had stayed her a few years back and it was neat and clean, furniture was ok but this place needs a deep makeover.
3 nachten verbleven in april 2024
Reactie van Paula Ayala op 3 mei 2024
Hello Armand-Thank you for your feedback.We are due for a complete renovation in the first quarter of 2024. We look forward to your future stays. Regards,

10/10 – Uitstekend

Kim

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very clean and relatively quiet. I would stay again
2 nachten verbleven in april 2024
Reactie van Paula Ayala op 3 mei 2024
Hello Kim-Thank you for your 5 star review we appreciate and value your opinion. We hope to see you again soon.

10/10 – Uitstekend

Teresa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is right off the freeway with easy access. Eating and gas is nearby. Very clean in the lobby area. The room was clean. The security to get in and out is very good!
1 nacht verbleven in april 2024
Reactie van Paula Ayala op 30 apr 2024
Hello Teresa-Thank you for your 5 star review.We appreciate and value your opinion, we hope to see you again soon.

10/10 – Uitstekend

Erika, La Habra

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I asked to be in a room away from elevators because I am very sensitive to the noise, which I explained to the front desk. While they did give me a room away from the elevators, she put me in a room next to the gym. There were lots of people coming in and out at all times and slamming doors, and the weights slammed on the floor constantly. Not the best customer service in my opinion
1 nacht verbleven in april 2024
Reactie van Paula Ayala op 24 apr 2024
Hello Erika-Thank you for your feedback. We appreciate and value your opinion.

8/10 – Goed

STANLEY

I liked the spaciousness of the room, there was plenty of parking spaces around the property. The breakfast didn’t have that much variety. A lot of young boys (9-12 year olds) were staying at the hotel during the weekend for a soccer tournament. At night they were running up and down the hallway after 10pm.
4 nachten verbleven in april 2024
Reactie van Paula Ayala op 23 apr 2024
Hello STANLEY-Thank you for your feedback, We do apologize for the inconvenience you encountered during your stay, we had a very busy weekend with the soccer tournament that was going on down the street from us.We value your opinion and look forward seeing you back soon.

10/10 – Uitstekend

Jasmine

1 nacht verbleven in april 2024
Reactie van Paula op 18 mei 2024
Hello Jasmin-Thank you for your 5 star review we appreciate your feedback.

4/10 – Matig

Amanda

Negatief: Netheid, staat van de accommodatie en faciliteiten
Super dirty and gross and the building is falling apary
2 nachten verbleven in april 2024
Reactie van Paula Ayala op 23 apr 2024
Hello Amanda-Thank you for your review!Our hotel will be going though a major renovation by the end of the year.

10/10 – Uitstekend

Enrique

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome staff
3 nachten verbleven in april 2024
Reactie van Paula Ayala op 11 apr 2024
Hi Enrique,Thank you for your 5 star review. We value your feedback and hope to see you again soon.

10/10 – Uitstekend

Enrique

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the fact that the hotel offered breakfast Food was great . Room was clean and staff was great friendly
2 nachten verbleven in april 2024
Reactie van Paula Ayala op 11 apr 2024
Hello Enrique-Thank you for your great feedback. We are happy to hear that you had a great say and enjoyed our lovely breakfast. We hope to see you again.

8/10 – Goed

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, location and breakfast
1 nacht verbleven in april 2024
Reactie van Paula Ayala op 11 apr 2024
Hello Terry-Thank you for your great feedback.We hope to see you back soon.

10/10 – Uitstekend

Joseph, San Jose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice breakfast
1 nacht verbleven in april 2024
Reactie van Paula Ayala op 8 apr 2024
Hello Joseph-Thank you for your review, we are happy to hear that you enjoyed our wonderful breakfast.We hope to see you back soon .

10/10 – Uitstekend

John, Lahaina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the availability of two free level 2 charging stations for my EV rental. The breakfast area in the atrium is spacious and enjoyable. The hotel location is near the downtown and offers easy access to various restaurants. Only thing that I didn't like was that one of the charging stations was down the entire week I stayed resulting in some problems being able to charge the car.
7 nachten verbleven in maart 2024
Reactie van Paula Ayala op 8 apr 2024
Hello John-Thank you for your review we are happy to hear that you enjoyed out wonderful breakfast. We apologize for the inconvenience you encountered during your stay. The Chargepoint EV station company is taking care of this issue to get it back on service.We hope to see you again.

10/10 – Uitstekend

Camilla

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Paula Ayala op 3 apr 2024
Hello Camilla-Thank you for your 5 star review. We hope to see you back soon.

10/10 – Uitstekend

CLAUDIA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location and place was nice and free breakfast and everything was clean :) staff was friendly
2 nachten verbleven in maart 2024
Reactie van Paula Ayala op 25 mrt 2024
Hello Claudia-We apricate your feedback.We hope to see you back soon.

10/10 – Uitstekend

AMIE

1 nacht verbleven in maart 2024
Reactie van Paula Ayala op 19 mrt 2024
Hello AMIE-Thank you for your 5 star review.We appreciate your feedback.

4/10 – Matig

Maria

2 nachten verbleven in maart 2024
Reactie van Paula Ayala op 3 apr 2024
Hello Maria-Thank you for your review.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Dissapointing Stay for a Holiday Inn
NEGATIVE - Issues at check in with unprofessional staff and the switching of my reservation with another guest. Our suite had ants on the floor and on bed spread. Noticible maintence issues throughout (paint, broken signs). Breakfast staff not identified as hotel staff and dressed inappropriately. Sausage trays cold. POSITIVE - Plenty of parking and lighting around the building. Beds comfortable.
1 nacht verbleven in februari 2024
Reactie van Paula Ayala op 20 feb 2024
Hello, Thank you for your feedback. We appreciate you taking the time to share the issues you encountered . Please feel free to contact me directly at the hotel to discuss these issues.

8/10 – Goed

Chris

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van Paula Ayala op 13 feb 2024
Hi Chris-Thank you for the 4 star review.We hope to see you again soon.

8/10 – Goed

Sachie

Very good
1 nacht verbleven in januari 2024
Reactie van Paula Ayala op 5 feb 2024
Hello Sachie-Thank you for your feedback.We hope to see you soon.

10/10 – Uitstekend

Aaron

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect hotel for 49er game attendees.
Our stay was great! First off, the hotel allowed us to check in early. We came to the area to go to the 49ers playoff game and the hotel is located right across the street from the train station, which we used to get to and from the game. It was extremely convenient. My friend and I go to 3 or 4 games a year. We will be using this hotel for now on. It's convenient, clean, and accommodating.
1 nacht verbleven in januari 2024
Reactie van Paula Ayala op 3 feb 2024
Hello Aaron-Thank you for your feedback, we are glad to hear you had a great stay at our property to go see the 49ers game.We hope to see you back soon.

10/10 – Uitstekend

Yubica

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Y
1 nacht verbleven in januari 2024
Reactie van Paula Ayala op 15 jan 2024
Hello Yubica-Thank you for your 5 star review.

8/10 – Goed

Sandra

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Paula Ayala op 16 jan 2024
Hello Sandra-Thank you for your feedback.We appreciate and value your opinion.

10/10 – Uitstekend

Dennis, Carson City

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its very new and great area nearby.
1 nacht verbleven in januari 2024
Reactie van Paula op 14 jan 2024
Dennis,Thank you for your 5 star review. We appreciate and value your business. We hope to see you back soon.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid
2 nachten verbleven in januari 2024
Reactie van Paula Ayala op 8 jan 2024
Hello-Thank you for your feedback.

4/10 – Matig

Cathleen

4 nachten verbleven in december 2023
Reactie van Paula op 17 dec 2023
Hello Cathleen-Thank you for your review.

8/10 – Goed

THOMAS

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in november 2023
Reactie van Paula Ayala op 11 dec 2023
Hello Thomas-Thank you for your feedback, we appreciate your feedback.

8/10 – Goed

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean stay, and he usual amenities
Reactie van Paula Ayala op 13 feb 2024
Hello Christopher,Thank you for your great feedback.We hope to see you back soon.

8/10 – Goed

estela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good for family
Good for family
1 nacht verbleven in november 2023
Reactie van Paula Ayala op 5 dec 2023
Hello Estela,Thank you for your feedback, we appreciate and value your opinion.

8/10 – Goed

Roberto

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like the room it was accessible because I have a stroller, the breakfasts my kids love it, the staff very helpful.
2 nachten verbleven in november 2023
Reactie van Paula Ayala op 28 nov 2023
Hello Roberto-Thank you for you feedback, we really appreciate your opinion.

8/10 – Goed

Wei-Yun

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Easy and quick check in. Room is outdated, but you get what you pay for so it’s reasonable. Came mainly with kids for the indoor swimming pool during winter time. Sad to see the jacuzzi is not open for use (it’s covered). Many walkable dining options nearby.
1 nacht verbleven in november 2023
Reactie van Paula Ayala op 27 nov 2023
Hello Wei-Yun,Thank you for your great feedback, we are happy to hear that your family enjoyed our indoor pool. We are going through a full renovation in 2024

10/10 – Uitstekend

William, Folsom

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good spot
1 nacht verbleven in november 2023
Reactie van Paula Ayala op 28 nov 2023
Hello William-Thank you for your 5 start review.We hope to see you soon.

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean. Quiet.
1 nacht verbleven in november 2023
Reactie van Paula Ayala op 27 nov 2023
Timothy-Thank you for your review.

8/10 – Goed

YOUNGSOO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Paula Ayala op 25 nov 2023
Hello Youngsoo,Thank you for your review.

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Paula Ayala op 20 nov 2023
Hello Ronald-Thank you for your feedback.We hope to see you soon.

10/10 – Uitstekend

Demetrias

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Showed up a little early and the front desk staff worked to get us a room. The hotel was quiet and there was easy access to fast food and the freeway.
1 nacht verbleven in november 2023
Reactie van Paula Ayala op 14 nov 2023
Hello Demetrias,Thank you for your feedback, we appreciate and value your opinion. We hope to see you in the furure.

10/10 – Uitstekend

Julieta

4 nachten verbleven in november 2023
Reactie van Paula Ayala op 14 nov 2023
Hello Julieta,Thank you for your 5 star review.We hope to see you soon.

4/10 – Matig

Marlana

Positief: Netheid
I have not got my deposit back
1 nacht verbleven in oktober 2023
Reactie van Paula Ayala op 13 nov 2023
Hello Marlana,Thank you for staying with us,As far as the CC authorization your bank does take 3-10 business days to clear that from your account.Please call your bank if you wish not to wait for this period of time so they can release your stay

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Paula Ayala op 13 nov 2023
Julie,Thank you for your 5-star review, we appreciate and value your opinion.

4/10 – Matig

Juan, Fresno

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So just to be clear this is an older hotel that’s been upgraded. It was probably a Holiday Inn basic and now they made it into Holiday Inn express. The room we got was not too bad other than the floor was pretty dirty. Part of the problem is the hotel did not notify us that there was a soccer tournament team battalion staying at the hotel. They put us on the bottom floor next to the breakfast bar and as soon as we got there, there were mid teams running everywhere, including the second floor and making a lot of noise. The following morning it sounded like an entire school was in the lobby from all the kids running around and all the noise that was being made and we were trying to get a little extra shadow and that wasn’t going to happen. We didn’t try the pool in the spa but I did look at it and it was actually in decent condition and they had a nice outdoor seating area. The hotel has placed a lot of its broken furniture in trash at the rear of the hotel, which looked really tacky. Not sure who the hotel manager is but if you do a little extra care and cleaning the rooms a lot better, including the carpets and not allowing trash to build up at the back of the property which also includes broken furniture.
Reactie van Paula Ayala op 2 nov 2023
Hello Juan-Hello Eileen, Thank you for your feedback. We value and appreciate your opinion. We apologize for the inconvenience encountered during your stay. It was a soccer weekend in Morgan Hill and all hotels around this area were booked with soccer families. We are due for a complete renovation in the first quarter of 2024! We look forward to your future stays. Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed for a weekend soccer tournament. Location was perfect. Good restaurants close by.
2 nachten verbleven in oktober 2023
Reactie van Paula Ayala op 31 okt 2023
Hello Anonymous,Thank you for your feedback we appreciate and value your opinion.We hope to see you again in the future.

10/10 – Uitstekend

Samantha

2 nachten verbleven in oktober 2023
Reactie van Paula Ayala op 30 okt 2023
Hello Samantha-Thank you for your feedback, We appriciate and value your opinion. We look forward to seeing you in the future.