Exterieur

Beoordelingen van Royal Inn & Suites

2 out of 5
Royal Inn & Suites
111 E 17th Street, Mountain Grove, MO

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 27 van 189 beoordelingen" "
Gastenscore: 8 - Goed. 58 van 189 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 189 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 189 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 189 beoordelingen" "

6,6/10

Netheid

7,0/10

Personeel en service

7,0/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kristin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Affordable
1 nacht verbleven in april 2024
Reactie van Guest Relations Management op 10 apr 2024
Hi Kristin,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 – Uitstekend

RHONDA

1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello RHONDA,Thank you for choosing to stay with us! We hope you had a wonderful experience and look forward to welcoming you back in the future.

4/10 – Matig

Donna

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a bed for the weary. However there was not extra locks or safety chain on the door and I did not feel particularly safe. Sofa was broken down. The faucet in tub was pulled out and loose wasnt sure it would work but it did. I would not stay here again in the future.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 30 mrt 2024
Hi Donna,Thank you for sharing your feedback on your recent stay at our hotel. While we understand your disappointment regarding the absence of extra locks or safety chains on the door, we would like to assure you that our hotel prioritizes the safety and security of our guests. We have implemented comprehensive security measures throughout the property to ensure a safe environment. Nonetheless, we appreciate your feedback and will take it into consideration as we continuously evaluate and enhance our security protocols.We regret any inconvenience caused by the condition of the sofa in your room. Our team strives to maintain the highest standards of comfort and quality in our accommodations. We apologize for any inconvenience this may have caused, and we will address this issue promptly to ensure that all furniture is in good condition for our guests' comfort.Regarding the faucet in the tub, we apologize for any concerns you had about its functionality. Our maintenance team regularly inspects and maintains all fixtures to ensure they are in proper working order. We appreciate your understanding and are glad to hear that it still worked despite its appearance. We will investigate this matter further to ensure that it is resolved.We appreciate your feedback as it allows us to identify areas for improvement. However, we would like to emphasize that these issues do not reflect the overall quality and experience we strive to provide. We take pride in our commitment to guest satisfaction and work hard to maintain a high standard of service and comfort.If there is anything else you would like to discuss or if you have any further comments, please feel free to reach out to our customer service team. We value your feedback and the opportunity to address your concerns.Thank you for choosing our hotel, and we hope that you will reconsider and give us another chance to provide you with a more positive experience in the future.

6/10 – Redelijk

Karl

Reisde met een groep, Zakenreiziger
Positief: Netheid
Room not stocked with essentials
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 19 mrt 2024
Hi Karl,Thank you for bringing to our attention the issue you experienced regarding the lack of essential items in your room. Ensuring that our rooms are fully stocked with essential amenities is a priority for us, and we regret that we fell short of meeting this expectation during your stay. We will investigate the matter to identify the cause and take immediate action to rectify the situation, so that such oversights do not occur in the future.Your feedback is invaluable to us, as it helps us identify areas for improvement. If there is anything else we can do to address your concerns or make your stay more comfortable, please let us know. We value your feedback and the opportunity to make it right.We appreciate your understanding, and we hope to have the opportunity to provide you with a more positive experience in the future.

8/10 – Goed

Diana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It will do.
Nice place to stay on the road. A small offering of breakfast.
1 nacht verbleven in december 2023
Reactie van Guest Relations Management op 31 dec 2023
Hi Diana,Thank you for your feedback! We're glad to hear that you found our place to be a nice option for staying on the road.We understand the importance of starting the day off right with a good breakfast. While we offer a smaller selection, we strive to provide a satisfying breakfast experience to our guests. We appreciate your understanding and hope that the offerings provided were to your liking.If there are any specific suggestions or requests you have regarding our breakfast options, please feel free to let us know. We value your input and are always looking for ways to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back on your future travels.

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Pratham op 16 dec 2023
Thank you so much for your response! We greatly appreciate your feedback. We are glad you had an amazing stay with us! We hope to see you soon when travel brings you back to the area

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone very kind and ready to help you!
1 nacht verbleven in november 2023
Reactie van Manager op 29 nov 2023
Hello Steven,Thank you for your kind feedback! We strive to provide exceptional service and are delighted to hear that our staff made a positive impression on your stay. We appreciate your recognition and hope to welcome you back in the future for another wonderful experience.

6/10 – Redelijk

Janice

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It was fairly clean. Not much of a view. Poor WI Fi. Not a place I would prefer to stay again.
2 nachten verbleven in oktober 2023
Reactie van Manager op 18 okt 2023
Hello Janice,We apologize for any inconvenience caused. We'll make sure to improve our cleanliness, address the Wi-Fi issues and enhance the view. We hope you'll give us another chance in the future.

10/10 – Uitstekend

Asif Alam, Oklahoma City

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Budget friendly
1 nacht verbleven in oktober 2023
Reactie van Manager op 9 okt 2023
Hello Asif Alam,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 – Matig

Arie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
First room was dirty with hair in the shower and on the bed sheets. Floor needed to be swept. They did move us to another room but that was only marginally better.
3 nachten verbleven in september 2023
Reactie van Manager op 6 okt 2023
Hello Arie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 – Uitstekend

Nicholas

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place for a weekend stay.
4 nachten verbleven in augustus 2023
Reactie van Manager op 28 sep 2023
Hello Nicholas,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 – Matig

Andrea

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Jeez
There was bugs, a spider the size of my hand on the bathtub. There was a bug catcher in the corner and spider webs EVERYWHERE. The bed was uncomfy and the floor made my son's feet black. It was gross and just overall an awful experience
2 nachten verbleven in september 2023
Reactie van Manager op 20 sep 2023
Hello Andrea ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 – Redelijk

Angie

1 nacht verbleven in september 2023
Reactie van Manager op 19 sep 2023
Hello Angie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 – Uitstekend

Marci

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy, clean, convenient stay. Close to shopping and many restaurants.
1 nacht verbleven in augustus 2023
Reactie van Manager op 2 sep 2023
Hello Marci,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Pratham op 28 aug 2023
Good Afternoon! Thank you so much for your review. I’m glad you had a wonderful stay! I hope to see you again! Have a wonderful day!

8/10 – Goed

Teresa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was updated nicely. Room was clean. It was very quiet. Hotel was very convenient to the highway. I can't remember the last time i paid less than $100 for a room. It is an older property but good quality for the price.
1 nacht verbleven in augustus 2023
Reactie van Pratham op 27 aug 2023
Good Evening, Thank you so much for your positive feedback! It is greatly appreciated. I am so glad you enjoyed your stay. We would love to see you again. Thank you for choosing Royal Inn & Suites as your home away from home.

2/10 – Ontzettend slecht

Wayne

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bed bugs
1 nacht verbleven in augustus 2023
Reactie van Manager op 26 aug 2023
Hello Wayne,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 – Matig

Chad

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Won’t be staying there again
First out room had leaky faucet moved us to newer room and shower head blew off flooding room. Sink had sewer gas every night. Cleaning lady came by every morning at 8:30 to clean room and we were only ones there. Breakfast was unsanitary and portioned into hand filled containers.
5 nachten verbleven in juli 2023
Reactie van Manager op 6 aug 2023
Hello Chad,Thank you for taking the time to share. We appreciate your feedback regarding our breakfast and your insights regarding our shower. We hope you will return so that we can provide you an even superior experience.

8/10 – Goed

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Manager op 26 jul 2023
Hello Linda,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 – Goed

Keith

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good old school hotel.
1 nacht verbleven in juli 2023
Reactie van Manager op 11 jul 2023
Hello Keith,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 – Ontzettend slecht

Leni

1 nacht verbleven in juni 2023
Reactie van Manager op 4 jul 2023
Hello Leni,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 – Ontzettend slecht

Joe

2 nachten verbleven in mei 2023
Reactie van Pratham op 31 mei 2023
Hey Joe We are sorry you didn’t experience our standard at our motel. I hope you give us another chance to give you a better one. Have a great day!

10/10 – Uitstekend

Dennis - Carolyn

Positief: Personeel en service
1 nacht verbleven in mei 2023
Reactie van Manager op 27 mei 2023
Hello Dennis - Carolyn,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 – Uitstekend

Katie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Pratham op 20 mei 2023
Good morning! I hope you are well! Thank you so much for your feedback we greatly appreciate it! I hope you have a wonderful day and hope to see you again

10/10 – Uitstekend

Martha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place.
Great stay.Clean, newly remodeled floors and bath. Friendly staff. Best place we stayed all weekend. Would stay again.
1 nacht verbleven in mei 2023
Reactie van Pratham Patel op 16 mei 2023
Good Afternoon! I hope you are well! Thank you so much for your feedback! We greatly appreciate it and are glad that you had a great stay with us. We hope you have a great day and hope to see you again

10/10 – Uitstekend

Jandy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van Manager op 20 mei 2023
Hello Jandy,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean friendly all around great stay
2 nachten verbleven in mei 2023
Reactie van Manager op 10 mei 2023
Hello Michael,Thank you for your valuable opinion regarding our hotel. We hope to see you again in the future.

2/10 – Ontzettend slecht

David

1 nacht verbleven in maart 2023
Reactie van Manager op 6 apr 2023
Hello David, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 – Goed

Buddy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was a nice size.
1 nacht verbleven in maart 2023
Reactie van Manager op 12 mrt 2023
Hello Buddy,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 – Goed

Kristy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The first morning did not have breakfast. Some issues with electrical. No accommodations were made for that day. The second morning was also no breakfast but the lady at the desk so kindly shared her amazing chicken soup from her instapot. The shower head was about 5' high I'm 5'4". The room was very clean and everything was functioning properly.
2 nachten verbleven in februari 2023
Reactie van Manager op 19 feb 2023
Hello Kristy,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our breakfast as well as our shower. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 – Goed

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I'd stay here again - easy check in. I like the individual access directly to room (like a motel). Comfortable bed, hot powerful shower. Didn't notice anything dirty. No breakfast the day we were there - electrical problems, they said.
1 nacht verbleven in februari 2023
Reactie van Manager op 10 feb 2023
Hello Susan, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 – Ontzettend slecht

Felipe

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bed bugs
2 nachten verbleven in januari 2023
Reactie van Manager op 4 feb 2023
Hello Felipe,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 – Goed

Alan

1 nacht verbleven in januari 2023
Reactie van Manager op 7 mrt 2023
Hello Alan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 – Goed

Nancy

Reisde met partner
Positief: Netheid, personeel en service
Front desk employees were helpful and nice. Breakfast needed fruit, but that’s a personal opinion. All in all, it was good for the price
1 nacht verbleven in oktober 2022
Reactie van Manager op 27 okt 2022
Hello Nancy,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our breakfast and your comments about our price. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 – Uitstekend

Diana

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay, staff was friendly and helpful. Will be coming back
2 nachten verbleven in oktober 2022
Reactie van Manager op 25 okt 2022
Hello Diana,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 – Matig

Jeffrey

Negatief: Netheid, comfort kamer
The floor always felt dirty. The shower head was too low. You were okay if you were shorter than 5 feet. Also, it didn’t smell the best
4 nachten verbleven in september 2022
Reactie van Manager op 9 okt 2022
Hello Jeffrey,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 – Redelijk

Sherri

1 nacht verbleven in september 2022
Reactie van Manager op 29 sep 2022
Hello Sherri,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 – Uitstekend

Jean

Reisde met een groep, Reisde met huisdieren
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was 2 ladies at the desk when we checked in. They were very friendly and helpful. Made sure we had everything we needed. When we were loading the car. The one with the long hair came iver from her room and brought the stuff from the room to me. We will stay here again.
3 nachten verbleven in september 2022
Reactie van Manager op 27 sep 2022
Hello Jean, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

8/10 – Goed

Darren

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in mei 2022
Reactie van Manager op 11 mei 2022
Hello Darren, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2022
Reactie van Manager op 10 aug 2022
Hello Elizabeth, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

8/10 – Goed

Susan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2022
Reactie van Manager op 14 jul 2022
Hello Susan, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

6/10 – Redelijk

Rhonda

Zakenreiziger, Reisde met partner
Positief: Netheid
Pleasant place, clean room, NO HOT Water at ALL, and weak coffee…
2 nachten verbleven in april 2022
Reactie van Manager op 29 apr 2022
Hello Rhonda,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Ruth

1 nacht verbleven in april 2022
Reactie van Manager op 27 apr 2022
Hello Ruth, It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 – Uitstekend

Allen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean. It had everything I needed. The room did have an unusual smell when I first entered.
1 nacht verbleven in januari 2022
Reactie van Manager op 27 apr 2022
Hello Allen, It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4/10 – Matig

Peter

Reisde met familie
1 nacht verbleven in januari 2022
Reactie van Manager op 27 apr 2022
Hello Peter, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

6/10 – Redelijk

Chuck

Positief: Personeel en service
2 nachten verbleven in november 2021
Reactie van Manager op 27 apr 2022
Hello Chuck, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

8/10 – Goed

Randall

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021

8/10 – Goed

Marc

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
I've Stayed In Worse Places
The room was clean, but was musty smelling when I entered. I used spray Lysol to clear the smell. The furnishings were very worn. The door had been kicked in at some time during the past. The repair was not professionally completed. The ice makers were not working. The staff had to go buy bags of ice to provide it to customers.
1 nacht verbleven in september 2021

4/10 – Matig

John

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021

10/10 – Uitstekend

Ronnie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice freshly painted room
Room had been recently painted. Breakfast had biscuits and gravy. There were several flies in the room, but it is summer in Missouri.
1 nacht verbleven in juni 2021