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Beoordelingen van ibis Mumbai Airport Hotel

3 out of 5
ibis Mumbai Airport Hotel
Plot No. F 77 Ville Parle East, Junction of Nehru Road, Mumbai, Maharashtra

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 92 van 429 beoordelingen" "
Gastenscore: 8 - Goed. 176 van 429 beoordelingen" "
Gastenscore: 6 - Redelijk. 83 van 429 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 429 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 429 beoordelingen" "

8,0/10

Netheid

7,6/10

Personeel en service

6,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
IBIS Airport Mumbai - 1 night stay
Very good hotel for a good price. Rooms are clean with hot shower, double beds, big mirror, in room safe, minibar, telephone, bedight, AC, secure door with card. The hotel has a comfortable lobby, restaurant and all of the staff speak good english.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Het Ibis Mombai hotel, direct bij de luchthaven.
Een oase in het hectische Mumbai. Het hotel is perfect geisoleerd van alle geluiden, zodat van een ongestoorde nachtrust genoten kan worden. Alle vorziening zijn op "europees" niveau. De belangrijkste bezienswaardigheden liggen wat verder verwijderd.

2/10 – Ontzettend slecht

Moises

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a fire in the hotel! I think this can summarize how bad was the experience.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Chetan

2 nachten verbleven in april 2024

8/10 – Goed

Kamaldeep

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

ketankumar

Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Amreeta Banerjee op 4 feb 2024
Dear Mr. KumarThank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Amreeta BanerjeeGeneral Manager

10/10 – Uitstekend

Kirit

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Great cost airport hotel
Great hotel and staff but can do with some improvements, blinds in our room was broken and no toiletries in the washroom
1 nacht verbleven in januari 2024
Reactie van Amreeta Banerjee op 4 feb 2024
Dear KiritThank you for taking the time to tell us about your experience at the Ibis Mumbai Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Mumbai Airport, we strive to provide a superior service experience for every customer therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you have pointed out and prevent future occurrence. We appreciate your sharing your concerns, conscious that our explanations will not erase the unsatisfying experience you have been through; we hope you will give us a chance to regain your confidence. Do write to us I will personally make sure that you experience our hospitality, which we are known for, during your next stay with us. Warm Regards,Amreeta BanerjeeGeneral Manager

4/10 – Matig

Maninder Singh

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only location near the airport is a plus point, rest they call themselves an economical hotel but charge 3000 for normal one time food. Room was too small and only queen size bed available. Not worth for 10k per night. Should have chosen another property.
2 nachten verbleven in januari 2024
Reactie van Amreeta Banerjee op 4 feb 2024
Dear Mr. SinghThank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Amreeta BanerjeeGeneral Manager

2/10 – Ontzettend slecht

Samina

7 nachten verbleven in december 2023
Reactie van Amreeta Banerjee op 4 feb 2024
Dear Ms. SaminaThank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Amreeta BanerjeeGeneral Manager

10/10 – Uitstekend

Madhu

3 nachten verbleven in december 2023

6/10 – Redelijk

Rajesh

Reisde met een groep
Positief: Netheid, personeel en service
The unique thing about this property was that the wifi didn’t work. It a good property, but I won’t book it next time because they have poor WiFi.
1 nacht verbleven in december 2023

8/10 – Goed

Prasad

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Good location but old property so a bit stinky in common areas. Clean rooms. Value for money.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

ROHITESH

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Suresh

Great stay
1 nacht verbleven in september 2023
Reactie van Sumiit JB Birwal op 21 sep 2023
Dear SureshWe very much appreciate your comments regarding your stay at the Ibis Mumbai Airport.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm Regards,Sumiit JB Birwal Guest Service Manager

6/10 – Redelijk

Rajat, New York

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
It’s an average experience compared to Holiday Inn Express, primarily because of multiple small issues and staff attitude. For example, my key card didn’t work even after changing it 3 times, the fire alarm in the lobby kept going off, zero amenities in the room (have to call HK for everything) and most importantly a lady staff during breakfast said that they can’t serve me plain paratha and I should eat the aloo paratha in the buffet! Once I discussed this with the duty manager, I got great plain parathas!
1 nacht verbleven in augustus 2023
Reactie van Aniket Wadekar op 16 aug 2023
Dear Rajat,Thank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us. Further to your feedback, we have introduced strong corrective trainings to ensure that our guests’ stays are most comfortable. I can assure you that your experience was not reflective of our usual standards of service. I have reviewed the areas of concern as highlighted by you with my team and have initiated immediate rectification measures. We look forward to welcoming you back soon for a memorable experience.Regards

2/10 – Ontzettend slecht

YONGJIN

Negatief: Personeel en service
Twin room booked but only double room left when I checked in.
1 nacht verbleven in juni 2023

6/10 – Redelijk

Prathap

Positief: Netheid, personeel en service
It’s close to the airport but it’s not worth the price. The room sizes and bathrooms were very small. Food within the hotel is very expensive. The staff and room service is good and very responsive.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Nele

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice service, nice room, good breakfast
1 nacht verbleven in mei 2023
Reactie van Gaurav Chavan op 28 mei 2023
Dear Nele,Greetings!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed your stay and we are able to exceed your expectations. Your kind commendations encourage us to do better.Thank you once again for choosing us and we all look forward to welcome you back soon in near future.Warm Regards,Gaurav Chavan General Manager

6/10 – Redelijk

saiyada, Bexley

Reisde met partner
It is an ok hotel, rooms are small so is the bathroom. luggage is self service, breakfast buffet was good. overall it is an average hotel.
2 nachten verbleven in mei 2023
Reactie van Gaurav Chavan op 28 mei 2023
Dear Saiyada,Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms.It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience. Warm Regards,Gaurav Chavan General Manager

2/10 – Ontzettend slecht

Yasukuni

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed for 5 nights, but the card key failed 6 times. I was charged again for the meal that I should have paid. The melon juice was rotten. The worst hotel.
3 nachten verbleven in mei 2023
Reactie van Gaurav Chavan op 28 mei 2023
Dear Yasukuni,Thank you for your sharing a detailed feedback regarding your recent stay with us. I would like to express my sincere apologies for not having lived up to your expectations during your recent stay with us.My team and I are truly very sorry for the inconvenience you faced and the issues that you observed during breakfast and departure. I must assure you that all your comments have been personally addressed by me with the related teams and we are certain that your future experiences with us will be vastly improved.I am personally very disappointed and embarrassed that we were unable to provide the quality standards that you rightfully expected from our hotel. I am really at loss of words to apologize for the inconveniences we have put you through and the impression we have left you with.This is certainly not the experience we strive to provide our guests with. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm Regards,Gaurav Chavan General Manager

6/10 – Redelijk

Amruttaa

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Ok.. rooms very small
1 nacht verbleven in mei 2023
Reactie van Gaurav Chavan op 28 mei 2023
Dear AmruttaaThank you for taking out the time to post your rating on this platform. As always, it has been our endeavour to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms.It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience. Warm Regards,Gaurav Chavan General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Gaurav Chavan op 28 mei 2023
Dear Guest,Greetings!It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback.We are elated to know that you thoroughly enjoyed your stay and we are able to exceed your expectations. Your kind commendations encourage us to do better.Thank you once again for choosing us and we all look forward to welcome you back soon in near future.Warm Regards,Gaurav Chavan General Manager

6/10 – Redelijk

Mehul

1 nacht verbleven in april 2023

6/10 – Redelijk

Anil

3 nachten verbleven in april 2023
Reactie van Gaurav Chavan op 28 mei 2023
Dear Anil,Thank you for sharing your experience with us. Our guests’ satisfaction is paramount for us and deeply regret the inconvenience caused to you during your recent stay with us.We look forward to welcoming you back soon for a memorable experience.Warm Regards,Gaurav Chavan General Manager

4/10 – Matig

Anil

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
For the price, the room is small with a terrible bathroom (basically a plastic partition in the corner)
1 nacht verbleven in april 2023

8/10 – Goed

Naresh

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Last stop during our India visit.
Very convenient for international travelers. We were able to leave our bags in the hotel storage for a few days while we traveled to Maldives for few days. Hotel’s transport service to T2 terminal was convenient. Breakfast buffet was OK with limited selections.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is very close to the airport to I stayed there the night before a very early flight. It's perfect for that. The rooms are fine and the restaurant was great. I would stay there again in a similar situation.
1 nacht verbleven in maart 2023

6/10 – Redelijk

Mohammed Y

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen
The breakfast buffet is substandard and expensive for what it offers. Compared to IBIS Reading, UK this 1/10. Poor offering. This IBIS staffs are not well trained. But India is what it is this is good. However, this hotel chargestoo much for what it offers
5 nachten verbleven in maart 2023

6/10 – Redelijk

Abhay, Carlsbad

Reisde met familie
Negatief: Personeel en service, voorzieningen
Ibis is a basic brand with Amtrak style fabricated bathrooms. However the staff at ibis (in general) is poorly trained when it comes to customer service and is of very poor caliber. The food quality is also poor. For the rates they charge (which are way above any budget hotel) the general amenities are dismal. It’s an ok hotel for a night or two if you are on a pinch.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good value
Remarkably QUIET hotel in noisy surroundings. Excellent sound-proofing. Excellent food. Great services. One missing item is the GYM.
4 nachten verbleven in maart 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mumbai trip
Stayed for 4 days. The location was great. The rooms were smaller than I expected. The twin beds were a little too small. At first I thought that that was the standard in the city but then I moved into this hotel after spending a night in Mirador thinking this would be an upgrade (purely based on the about 40% higher price I paid). Not so. In my opinion, Mirador was a lot better in terms of service, breakfast options and the room size/comfort. But then, I noticed a constant stream of customers moving in and out. So, I guess the hotel is doing okay despite my observations.
2 nachten verbleven in februari 2023

4/10 – Matig

Daniel

Reisde met partner
Negatief: Netheid, personeel en service
This was our last day of a two week tour, and the only hotel where we were disappointed. The shower cubicle was dirty with lots of black hair visible. We ordered three items together from the menu to find two of three were not available, then the three items we chose arrived with long gaps (~15mins), first item was cold before the last arrived. To top it all we left the next morning with terrible stomach problems (we had no such problem at any other place we stayed). All this for ~£100 per night was not the standard I expect of an Accor group hotel.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Divyang

1 nacht verbleven in januari 2023

4/10 – Matig

Mohammad

Zakenreiziger
Negatief: Netheid, personeel en service
Not Value for Money
The Price I paid for this Hotel was 9K which was too much Considering Service & Room Service. In Fact Wash Room was not as Clean as it should. For a 3 Star property paying 9000 was too Expensive.
1 nacht verbleven in januari 2023

8/10 – Goed

Hemant

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The internet was very slow.

2/10 – Ontzettend slecht

Bhadresh, Oldbridge

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very bad

10/10 – Uitstekend

Mohana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a very nice stay during recent layover. the hotel provided complementary transport from T1 terminal as well as early checkin upon request. Food options were more than adequate at their inhouse spice-it restaurant and service at the restaurant was excellent.

6/10 – Redelijk

Bhavna

1 nacht verbleven in december 2022

8/10 – Goed

Suhas

1 nacht verbleven in december 2022
Reactie van Pratiksha op 4 jan 2023
Dear Suhas,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

6/10 – Redelijk

George

Zakenreiziger
Positief: Netheid
2 nachten verbleven in december 2022
Reactie van Pratiksha op 4 jan 2023
Dear George,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

10/10 – Uitstekend

isabel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great choice
It is a very well renovated hotel, very clean and close to the airport. Super good to rest some hours between flights. We will use it again if we need it.
1 nacht verbleven in december 2022
Reactie van Pratiksha op 4 jan 2023
Dear Isabel,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

6/10 – Redelijk

varun raju sivaram

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room was dry and bed was stinking. Needs lot of upgrades and definitely not worth the money.
1 nacht verbleven in november 2022
Reactie van Pratiksha op 4 jan 2023
Dear Varun,Thank you for taking time to review us!Warm Regards,Pratiksha PradhanFront Office Manager

10/10 – Uitstekend

Jagbir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in oktober 2022

4/10 – Matig

KAMLESH

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Room are very small compair to tariff
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

RAJKUMAR

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2022

6/10 – Redelijk

Anil

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was very neat & tidy. Although it is located close to the main road, there was hardly any noise. The front desk need to understand handling customers in an orderly manner. A family that arrived after me were given priority without even checking with me. They were not Accor members but no one cared to follow a system.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Satish

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very convenient and comfortable stay. Attached with old memories
3 nachten verbleven in augustus 2022

6/10 – Redelijk

Sukamal

Zakenreiziger
Positief: Personeel en service
Very smelly room and corridors
1 nacht verbleven in augustus 2022
Reactie van Gaurav op 22 aug 2022
Dear Sukamal,Thank you for taking the time to tell us about your experience at the Ibis Mumbai Airport. It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. Please rest assured that we are taking the appropriate measures to address the concerns you have pointed out and prevent future occurrence. We look forward to welcoming you back soon for a memorable experience.Warm Regards,Gaurav Chavan General Manager

10/10 – Uitstekend

Milind

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022
Reactie van Gaurav op 8 jun 2022
Dear Mr. Milind, It is so nice to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. We are elated to know that you thoroughly enjoyed your stay and we are able to exceed your expectations. Your kind commendations encourage us to do better. Thank you once again for choosing us and we all look forward to welcome you back soon in near future. Warm Regards, Gaurav Chavan General Manager

6/10 – Redelijk

Frederick

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Rooms are small and basic, hallways are a little shabby carpet could do with cleaning lots of stains, staff are excellent, the girl that checked me in was very professional and so friendly 🙏
1 nacht verbleven in april 2022
Reactie van Gaurav Chavan op 10 mei 2022
Dear Frederick, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Our rooms and bathrooms are designed after an extensive market survey with an intention of best utilization of the space available. This allows us to deliver our promise of “wellbeing at the best price” with very competitively priced rooms. I have spoken to my Executive Housekeeper regarding the cleanliness and the same has been addressed. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon for a memorable experience Regards Gaurav Chavan General Manager