Een bureau, een laptopwerkplek, gratis babybedden, gratis wifi

Beoordelingen van Red Roof Inn Murray

3 out of 5
Red Roof Inn Murray
1202 S 12th Street, Murray, KY

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 102 van 429 beoordelingen" "
Gastenscore: 8 - Goed. 97 van 429 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 429 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 429 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 83 van 429 beoordelingen" "

7,0/10

Netheid

7,4/10

Personeel en service

5,8/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Bert

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van Gabrielle RediResponse Specialist op 19 mei 2024
Thank you for taking a moment to leave a review, Bert. The staff and I at the Red Roof Inn Murray appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 – Redelijk

Alcestra

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was told that there will be coffee in the front lobby and there was none and was told that there will be someone at the lobby to check us in and there was none and I had to wait for 20mins before someone to show up. Plus when I booked the room I booked it 3nights but instead got told it was for 2 nights only. the place said an iron and iron board was in the room and there was none. Plus, the toilet was highly loose and the lighting in the room was very low and almost dark.
3 nachten verbleven in mei 2024
Reactie van Toni-Ann RediResponse Specialist op 28 mei 2024
Hello Alcestra,Thank you for choosing to leave a review of our Red Roof Inn Murray after your recent stay. We are disappointed to hear that your experience was not as you expected it to be, as there was a lengthy check in time due to missing Guest Service Representatives, issues with your reservation and missing amenities, etc. is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Astrid

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Gabrielle RediResponse Specialist op 19 mei 2024
Thank you for taking a moment to leave a review, Astrid. The staff and I at the Red Roof Inn Murray were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 – Goed

Scott

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Comfortable night's stay in a very convenient location.
1 nacht verbleven in mei 2024
Reactie van Toni-Ann RediResponse Specialist op 17 mei 2024
Dear Scott,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Murray and we are elated to see that you enjoyed a comfortable nights stay and our convenient location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels here at our Red Roof Inn.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic service checking in
1 nacht verbleven in mei 2024
Reactie van Toni-Ann RediResponse Specialist op 14 mei 2024
Thank you for giving us a 5 out of 5 score on our review, Rebecca. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest with our friendly staff service.We hope you choose to stay with us again here at our Red Roof Inn Murray.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was really quite concerned because I knew the area and was leery of it but I was quite surprised when the room was actually very nice and did not hear any disturbances throughout the night
1 nacht verbleven in mei 2024
Reactie van Toni-Ann RediResponse Specialist op 14 mei 2024
Hello Kevin,It's great to see that your stay with us here at our RED ROOF INN MURRAY was able to surpass your expectation. We aim to provide our guests with the best experience possible and we are happy to have achieved that for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

Jannifer

Reisde met partner
Positief: Netheid, personeel en service
This place was clean and quiet. Beds were comfortable. Shower water pressure was ok. Decent place at a reasonable price.
1 nacht verbleven in mei 2024
Reactie van Oshane RediResponse Specialist op 13 mei 2024
Dear Jannifer, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the cleanliness, quiet area, comfortable beds, good water pressure and reasonable price. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 – Matig

Chandra N

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Kerry-Lee RediResponse Specialist op 9 mei 2024
Dear Chandra, Thank you for your feedback following your experience with us at the RED ROOF INN MURRAY. In response to any hindrances faced, we sincerely apologize for the less-than-ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Samantha

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There are not nice and they room not so clean
2 nachten verbleven in mei 2024
Reactie van LaTunde RediResponse Specialist op 4 mei 2024
Dear Samantha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAWRENCEBURG. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room and any other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 – Goed

Brandon

Zakenreiziger
Positief: Netheid, personeel en service
The staff was extremely kind and helpful. The room was very clean, the cleaning service provided was frequent and detailed. Some of the facilities we were looking for (laundry, and vending primarily) were either inaccessible or inconvenient. Highly recommend this location for price conscious clients and individuals whom are working in the surrounding areas and need a long term stay.
3 nachten verbleven in april 2024
Reactie van LaTunde RediResponse Specialist op 4 mei 2024
Dear Brandon,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MURRAY. I'm so glad we earned your 4/5 score. At Red Roof, we are thrilled to read that the room was very clean, the staff was extremely kind and all the positives that you highlighted. However, regarding your comment of the facilities that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Christine

Horrible experience will never go back
2 nachten verbleven in april 2024
Reactie van Carla RediResponse Specialist op 2 mei 2024
Dear Christine,Thank you for taking the time to tell us about your experience at the Red Roof Inn Murray. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 – Goed

David

Positief: Netheid
Noisy
3 nachten verbleven in april 2024
Reactie van Carla RediResponse Specialist op 2 mei 2024
Dear David,Thank you for taking the time to tell us about your experience at the Red Roof Inn Murray. We're sorry about the inconvenience caused by the noise. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 – Redelijk

Nicolle

Reisde met familie
Positief: Voorzieningen
The mattress in the rooms were horrible. Had a hard time sleeping. other than that it was ok
1 nacht verbleven in april 2024
Reactie van Carla RediResponse Specialist op 2 mei 2024
Dear Nicolle,Thank you for taking the time to tell us about your experience at the Red Roof Inn Murray. We appreciate your 3/5 score following your stay. However, It is disheartening to read that your stay fell short of your expectations as you mentioned that the mattress in the rooms were not to your liking. Please accept our sincerest apologies for the inconvenience this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 – Matig

gwen

Reisde met familie
The hotel is so old it is falling apart. The room we had was decent put paint can only cover so much. My biggest complaint is that when I asked for a non smoking room I was charged almost $10 more. I was penalized for being a non smoker. Does that make sense to you? The doors to the entry are broken and hanging. One poor little lady was trying to do everything that needed doing. There was no ice available except for asking that same poor lady to bring it. I’ve stayed for the he last time at this hotel. Place needs to be bulldozed.
1 nacht verbleven in april 2024
Reactie van Dannielle Rediresponse Specialist op 20 apr 2024
Dear Gwen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the overall property, condition of the entry door and no available ice. We are sorry about this issue, as this is nowhere near the standard we strive to uphold our property to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

4/10 – Matig

Christopher

Negatief: Netheid, staat van de accommodatie en faciliteiten
Place was a wreck. My room ceiling has significant water leaks. The non smoking room smelled of smoke. There were construction workers working on the property and they stayed up all night playing loud music and drinking and front desk didn’t stop them. all the garbage cans stayed with garbage overflowing throughout alley and by stairs. Wasn’t even worth the $57 a night
3 nachten verbleven in april 2024
Reactie van Dannielle Rediresponse Specialist op 16 apr 2024
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the leakage from the ceiling, foul odor and the loud noise encounter from workers. The staff has been made aware of your concerns in an effort to have them addressed. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For the price, it was excellent. Older building but well kept.
1 nacht verbleven in april 2024
Reactie van Recordo, Rediresponse Specialist op 12 apr 2024
Dear Susan,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Murray. I'm glad you had an excellent stay and value for your money. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 – Matig

Michael

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is by far the nastiest hotel I've ever been stuck in. No hot water, heat didn't work, phone nor lamp worked. Great way to make you appreciate what you have at home.
4 nachten verbleven in april 2024
Reactie van Recordo, Rediresponse Specialist op 9 apr 2024
Hey Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. Red Roof aim to provide our guest with a clean and comfortable experience; it's saddening to see that we weren't able to achieve this with your stay. Your highlight of a broken heater, unclean conditions, along with other highlighted concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 – Ontzettend slecht

Nadine

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The tv didn’t work no way to take a bath no elevator supposed to be on first floor. Supposed to be in a non smoking room. Serves as both a hotel and place for people to live. Got here in Murray to late to find a different hotel since just for 8 hours
Reactie van LaTunde RediResponse Specialist op 29 mrt 2024
Dear Nadine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having no elevator, issues you had with the tv and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration and shared with management to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 – Uitstekend

Christin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My bf said this place was decent for a one night stay. Lol
1 nacht verbleven in maart 2024
Reactie van Oshane RediResponse Specialist op 31 mrt 2024
Dear Christin, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN MURRAY. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Jessica

2 nachten verbleven in maart 2024
Reactie van Tianna RediResponse Specialist op 18 apr 2024
Hello Jessica, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 – Uitstekend

James

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Comfort
2 nachten verbleven in maart 2024
Reactie van Gabrielle RediResponse Specialist op 22 mrt 2024
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn Murray appreciate your 5/5 score following your stay. I am thrilled that you were pleased with the comfort of our hotel. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 – Matig

Darrius

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smoking rooms are not updated and I saw baby cockroaches in the bathroom.
1 nacht verbleven in maart 2024
Reactie van Recordo, Rediresponse Specialist op 17 mrt 2024
Hey Darrius,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the condition of our smoking rooms.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 – Redelijk

Lamuel

4 nachten verbleven in maart 2024
Reactie van LaTunde RediResponse Specialist op 8 apr 2024
Hello Lamuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 – Matig

Darrius

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walls are too thin for privacy, property management and housekeeping will enter your room without permission, there are no do not disturb signs. I noticed that my belongings had been rampaged through when I returned back to my room. Very sketchy environment!
1 nacht verbleven in maart 2024
Reactie van Kamaria RediResponse Specialist op 14 mrt 2024
Dear Darrius,Thank you for taking the time to tell us about your experience at the RED ROOF INN MURRAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the wall, the encounter you had with our staff and the other issues which hindered your stay prompting your 2/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 – Matig

Darrius

Reisde met huisdieren, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property manager and or owners does not respect your privacy. They will try and force you to leave the room for housekeeping. Do not leave your belongings unattended and I would not recommend leaving a card on file for they are not to be trusted. Do not stay here unless you are homeless!
1 nacht verbleven in maart 2024
Reactie van Adraine Rediresponse Specialist op 15 mrt 2024
Dear Darrius, We are sorry to hear your recent experience at the RED ROOF INN MURRAY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern regarding the encounter you had with the staff. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 – Uitstekend

Brandy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Outstanding and spotless inside!!!!
Absolutely the cleanest and most comfortable room that I have ever stayed in! The outside is dated, and doesn’t do justice to the amazing inside!!! The pictures of the room was spot on and I will DEFINITELY a stay here again and recommend it to anyone that I can!!!
1 nacht verbleven in februari 2024
Reactie van Kamaria RediResponse Specialist op 25 feb 2024
Dear Brandy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean, comfortable and all the other positive features highlighted. However, I sincerely apologize for the upkeep of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Dannielle Rediresponse Specialist op 19 feb 2024
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 – Ontzettend slecht

Mina

6 nachten verbleven in februari 2024
Reactie van Recordo Rediresponse Specialist op 14 feb 2024
Hello Mina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 – Ontzettend slecht

Heather

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was a hole in the wall in our bathroom, paint missing from multiple spots on the walls, stains on our towels and sheets, a hole in our blanket, the chain lock was broken, and the room smelled like an ashtray (I didn’t realize smoking rooms were a thing and accidentally booked one). It smelled like someone was actively smoking in the room with us. When I went to check out early because of the condition of the room, the woman at the desk was very uncooperative and blamed the condition of the room on the fact that they allow homeless people to stay there and that they mess up the rooms and that I should have booked a non-smoking room if I wanted a nicer room. She told me to delete the pictures of the room conditions off my phone, which I will not be doing. It was a terrible experience and I wouldn’t recommend it to anyone as a place to stay.
1 nacht verbleven in februari 2024
Reactie van Recordo Rediresponse Specialist op 12 feb 2024
Dear Heather,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. It's saddening to hear that your stay fell short of your expectations due to the poor conditions you stated our room was in. A damaged wall, peeling paint, stained towels, along with other highlighted encounters, aren't the level of service Red Roof stands for. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 – Uitstekend

Joseph

1 nacht verbleven in februari 2024
Reactie van LaTunde RediResponse Specialist op 24 mrt 2024
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 – Ontzettend slecht

Ryan

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We got couldn't stay here. The room was disgusting. Sheets were dirty. There was a hole in the wall. Had to leave and find something else.
2 nachten verbleven in februari 2024
Reactie van Recordo Rediresponse Specialist op 11 feb 2024
Hello Ryan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Murray. It's saddening to hear that you were able to stay with us due to the indicated unclean conditions and a damaged wall. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 – Uitstekend

james

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly service.
1 nacht verbleven in februari 2024
Reactie van LaTunde RediResponse Specialist op 3 feb 2024
Dear James,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MURRAY. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the friendly service you received. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 – Uitstekend

HYANCINTHE

1 nacht verbleven in januari 2024
Reactie van Chevanese RediResponse Specialist op 16 jan 2024
Thank you for your positive rating, Hyancinthe, following your stay at the Red Roof Inn Murray. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

ABDULAI

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not so good, dirty , Leaking infrastructure
1 nacht verbleven in januari 2024
Reactie van Tianna RediResponse Specialist op 12 jan 2024
Hello Abdulai, Thank you for taking the time to write a review of your stay at the Red Roof Inn Murray. We are sorry to hear that the encounter you had with Red Roof was less than desirable, prompting your 2/10. Please accept our sincerest apologies for uncleanliness of the room and the leakage you described. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Red Roof Management

2/10 – Ontzettend slecht

shawn

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While checking in attended was laughing at me and my situation. It was not a laughing situation and more of a I really could use a break and it’s been a long day human kindness situation. While laughing she eventually helped me out but con to laugh!
1 nacht verbleven in januari 2024
Reactie van Oniel Rediresponse Specialist op 11 jan 2024
Hi Shawn,Thank you for taking the time to write a review of your stay at the Red Roof Inn Murray. The situation in which you speak of is unclean, however, reading that you were laughed at is disappointing cause that kind of service is not what we stand for, please accept our apologies. Please know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 10/10 satisfaction score mark!Regards,OnielRedRoof ManagementRediresponse Specialist

4/10 – Matig

Tammy

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We were a late check-in and the front counter was not staffed. I had to call and wait almost 10 minutes for someone to come check us in. The wall between the bathroom and bed looked like it was about to cave in. The hair dryer didn't work. Not that I much care because I bring my own, but there was no shampoo, conditioner, lotion, etc. The only thing offered was a bar of soap next to the sink. The linens weren't necessarily dirty, but were definitely old and stained. Sheets and towels looked like they were washed with a pair of jean that blead. On the plus the bed was comfy. This had to be the worst red-roof inn I have stayed in.
1 nacht verbleven in januari 2024
Reactie van OnielRediresponse Specialist op 10 jan 2024
Hi Tammy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Murray. It's nice to read that you took liking to the bed comfortability, however, please accept our apologies for the time you had to wait to be checked-in and for any other issues that inconvenienced you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,RedRoof Management

6/10 – Redelijk

lakyn

Positief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Oniel Rediresponse Specialist op 10 jan 2024
Hi Lakyn,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Murray. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management

2/10 – Ontzettend slecht

Milena

1 nacht verbleven in december 2023
Reactie van LaTunde RediResponse Specialist op 3 feb 2024
Hello Milena, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 – Uitstekend

Tammy

2 nachten verbleven in december 2023
Reactie van Oshane RediResponse Specialist op 23 dec 2023
Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MURRAY and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 – Ontzettend slecht

Mike

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place should be condemned ceilings and walls falling in. Major water damage. Tubs don’t drain and toilets don’t flush. Drywall falling off walls and so are the ceilings. Half of hotel closed off because of more severe issues.
2 nachten verbleven in december 2023
Reactie van Oshane RediResponse Specialist op 20 dec 2023
Dear Mike, Thank you for taking the time to tell us about your experience at the RED ROOF INN MURRAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the tubs you described, the issue highlighted with the ceilings along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 – Goed

Judith

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023
Reactie van Devorine RediResponse Specialist op 11 dec 2023
Thank you for taking a moment to rate your experience, Judith. The staff at the Red Roof Inn Murray and I appreciate your 3/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 – Goed

Maxie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good except closeness to road. Traffic noise was louder than we were used to.
1 nacht verbleven in december 2023
Reactie van Devorine RediResponse Specialist op 11 dec 2023
Dear Maxie,Thank you so much for your response. I am glad to see your 4/5 score. Let me humbly apologize though for how the noise from the traffic impacted your experience. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Murray. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof Management RediResponse Specialist

10/10 – Uitstekend

steven, Troy

Negatief: Staat van de accommodatie en faciliteiten
No work out facilitys
1 nacht verbleven in december 2023
Reactie van Devorine RediResponse Specialist op 6 dec 2023
Thank you for taking a moment to rate your experience, Steven. The staff at the Red Roof Inn Murray and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 – Ontzettend slecht

Thomas

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
room smelled like an ashtray, furniture was worn and frayed
4 nachten verbleven in november 2023
Reactie van Kerry-Lee RediResponse Specialist op 29 nov 2023
It was a disappointment to see you poor scoring after your experience at the RED ROOF INN MURRAY. We sincerely apologize for any inconvenience faced as you mentioned your room smelled and the furniture was worn and fray. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review Thomas. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 – Uitstekend

TOM, Alton

Reisde met familie
Room smelled of pee. Stains on floor by the door. Otherwise room was good.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Ayodele

1 nacht verbleven in november 2023
Reactie van Tianna RediResponse Specialist op 19 nov 2023
Hello Ayodele,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 – Matig

Juan

1 nacht verbleven in november 2023
Reactie van Gabrielle RediResponse Specialist op 13 nov 2023
Thank you for taking a moment to leave a review, Juan. The staff and I at the Red Roof Inn Murray were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 – Uitstekend

Wesley

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the ability to listen to music without being bothered. But I’d like complimentary beer and whiskey 😂
1 nacht verbleven in november 2023

6/10 – Redelijk

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was clean. There was a smell when we first went in, but we quickly got used to it. Weird that they charge extra for a non-smoking room
1 nacht verbleven in oktober 2023
Reactie van Tianna RediResponse Specialist op 2 nov 2023
Dear Gary,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Murray. It's great to read that you were pleased with the cleanliness of your room. However, you mentioned that the room had a weird odor at first and or that, I sincerely apologize. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. For future travels, should you encounter any issues with us, please do not hesitate to contact the front desk directly in real time. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 – Uitstekend

Ryan

1 nacht verbleven in oktober 2023
Reactie van Tianna RediResponse Specialist op 20 nov 2023
Hello Ryan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Murray and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist