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Beoordelingen van Hexagon International Hotel

3 out of 5
Hexagon International Hotel
Lot 2 Martintar Road, Nadi

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 47 van 411 beoordelingen" "
Gastenscore: 8 - Goed. 98 van 411 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 411 beoordelingen" "
Gastenscore: 4 - Matig. 78 van 411 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 62 van 411 beoordelingen" "

6,2/10

Netheid

6,8/10

Personeel en service

5,6/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Luisa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in mei 2024

8/10 – Goed

Kataenano

Positief: Netheid
Negatief: Personeel en service
It's unfortunate that I get to walk back and forth to Reception for a security deposit! Receptionists apologizing to have forgot to inform a customer during check in is unprofessional! I think it is also unacceptable to burden travellers with AC and TV remote controls, who's going to take or steal these!?
1 nacht verbleven in april 2024
Reactie van Hexagon Team op 25 apr 2024
Bula KataenanoThank you for taking time out for giving us this review. We are sorry that you had to come to the reception for this. This was an overlook by one of our new trainee staff and we do apologize for this. We do charge Incidental Cash Deposit for every check-in, which is refundable upon check-out. This is a normal practice for all Hotels where some Hotels charge this to your credit card or ask for cash payment. This is mentioned on the Expedia page. We do have incidents whereby remotes, decoders etc are missing from the rooms.

6/10 – Redelijk

Alfred

All eating places,theater n supermarket close by
1 nacht verbleven in april 2024
Reactie van Vinaka op 21 apr 2024
Bula Vinaka,Thank you for the feedback and hope to see you again

2/10 – Ontzettend slecht

maximus

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pathetic.. Dirty and Bed Bugs
Very disappointed with Hexagon.. never ever have I stayed in a hotel that had bed bugs and I was shocked to find this at Hexagon. The cleanliness and conditions are so bad here that I will not book this hotel anymore. And to make it worst the reception and customer service team act oblivious even though they know about this from previous complaints made my guests. When I said I would complain to the Health department they said yeah go ahead.. but they won't refund me. Instead I had to accept another room for remaining 2 nights and that was equally bad. Looks like the upper management here don't care so it's no use talking to the reception and customer service team as they won't do anything in your favour. Simply pathetic.
3 nachten verbleven in februari 2024
Reactie van Vinaka op 24 mrt 2024
Bula,We are sorry for the experience you had with us, we will look into this and hopefully to see you again.

10/10 – Uitstekend

Gemah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay here close to everything and ice bar is just a few steps from our hotel, whine down after a long flight. Bbq is just across the street. Price of room is value for money and we will definitely come back here.
1 nacht verbleven in februari 2024
Reactie van Vinaka op 24 mrt 2024
Bula,Thank you for the positive feed back and we hope to see you again

8/10 – Goed

augu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
14 nachten verbleven in januari 2024
Reactie van Hexagon Team op 25 apr 2024
Bula AuguThank you for your rating.

4/10 – Matig

Shelly

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Pravin

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This place is miserable. Dirty,moulds, this place stinks, aircon does not work,paid for breakfast. They said it’s closed. Told them that I paid.they checked and come and gave some bread and coffee. Mosquitoes in restaurants, could not even sit and have breakfast shocking, this place should not be allowed to operate.people can get sick staying at this place. Stay away from this place.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Nilesh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hexagon Hotel in Nadi, Fiji
The Hexagon Hotel in Nadi, Fiji, provided a delightful stay with its friendly staff and comfortable accommodations. Overall, a pleasant option for those seeking a convenient and welcoming stay in Fiji.
1 nacht verbleven in december 2023
Reactie van Mereoni op 17 jan 2024
Bula Vinaka and thanks for taking the time to respond .hope to see you again

2/10 – Ontzettend slecht

Dalveer

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Do not take this hotel very dirty room
1 nacht verbleven in december 2023

4/10 – Matig

Anir

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place needs serious cleaning and maintenance. You will only get 1 towel, 1 bath mat and 1 roll of toilet paper for a 2 night stay.

2/10 – Ontzettend slecht

Rahul

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Due to power outages by the cyclone, I booked the hotel as i have previously stayed here and had no issues. 1. The check in Staff was clearly incompetent. It took him over 30 mins to check the guests before me. 2. He was also rude and racist from his behaviour. There was no apology for the wait. His attitude also changed between serving the forgein guests and myself. I had arrived at 1030pm wearing just a shorts and t-shirt carrying powercables and chargers as all i needed to do was charge my devices to be able to join 3. Demanded i pay a 50fjd deposit otherwise he would not issue keys despite my booking showing the deposit amount as 30fjd which i did try to show him but unsuccessful. 4. The room given was very dirty and had blood in the cistern and mould in the bathroom. (Attached photos for evidence on trip advisor). 5. New Room spelt musty/sweaty and so I asked the night porter to supply some air freshener or moping detergent to remove the smell to which he initially replied very rudely that he can't smell anything and then later that they have no cleaning products available. 6. The hotel rooms need Maintainance esp the deluxe poolside rooms which they advertise as premium rooms. Broken power sockets. Stained walls etc. The hotel pre covid used to be an excellent choice however it has been allowed to be rundown and the staff having no customer care skills. Whilst waiting for checkin, several calls were made to request for bath towels/toiletries.

6/10 – Redelijk

Rakib

Reisde met partner
The property is not in good condition as there were broken doors
3 nachten verbleven in november 2023

8/10 – Goed

Silia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Paula

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Wasn't exactly what we expected. We checked in late. When we arrived, the room was not ready. We had wait for an extra 30minutes. Apart from that the rooms were not as decent as we expected. Water pressure was low, pool was murky and dirty. Staff were friendly though. Vinaka, Hexagon
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Dorah

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed was worst, the room in general was terrible for that expensive price....i wil never booked throuh you and the hotel ever again! Worst service room condition and furniture...very disappointed
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Ronesh

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was not ready , checkin took one hour. Room was so dirty. Room not serviced.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

aliya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place
11 nachten verbleven in oktober 2023

8/10 – Goed

NEOMAI

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Raj

5 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Anna

2 nachten verbleven in september 2023

4/10 – Matig

Pritika

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like the room at all, however the staff were friendly
1 nacht verbleven in oktober 2023
Reactie van Customer Service Team op 18 okt 2023
Bula PritikaWe are sorry that you didn't like the room. We do have our renovations planned for early next year for some room categories.

6/10 – Redelijk

Fred

Positief: Netheid, personeel en service
4 nachten verbleven in september 2023
Reactie van Customer Service Team op 18 okt 2023
Bula FredThank you for your rating.

4/10 – Matig

Shalini

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Unfortunately we found that the pictures did not reflect the condition of the room. We would rate the condition of the room 1 or 2 stars at most. It was not what we expected at all. Other than the room not looking good or clean, the staff were wonderful and very helpful.
3 nachten verbleven in september 2023
Reactie van Customer Service Team op 18 okt 2023
Bula ShaliniWe are sorry that our rooms did not meet your expectations. We will be working on renovations early next year.

4/10 – Matig

Rajeshwari

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
There was a long wait during the checkin and as soon as we were escorted to our room, we found out the room was dirty. We were asked to wait outside for 10 minutes. We were 3 people , only 2 towels was in the room. 2 bottles of shampoo and conditioner available. 2 cups and 2 glasses. Upon checkin we were given remote controls of the walesi box and AC but they didn’t explain how we could operate the tv with a tv remote. We stayed over for one night and needless to say checkout was also long wait
1 nacht verbleven in september 2023
Reactie van Customer Service Team op 18 okt 2023
Bula RajeshwariThank you for taking time out to give your feedback. We are sorry that we didn't meet your expectations.

6/10 – Redelijk

Ronesh

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is great. Rooms are quite old
1 nacht verbleven in september 2023
Reactie van Customer Service Team op 18 okt 2023
Bula RoneshThank you for your feedback. Renovations for some room categories are planned for early next year.

2/10 – Ontzettend slecht

Are

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Public Amenties. Health hazard.poor maintenenace. Staff make too much noise at night.
2 nachten verbleven in juli 2023
Reactie van Customer Service Team op 18 okt 2023
Bula AreThank you for your feedback. Not so sure what you mean by Public Amenities. The noise you referring to is from house-guests who returned from the nightclubs.

8/10 – Goed

Lisa

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Well and centrally located close to shopping and restaurants. Quiet and free of traffic noise. Very comfortable.
3 nachten verbleven in september 2023
Reactie van Customer Service Team op 18 okt 2023
Bula LisaThank you for your comments.

4/10 – Matig

Yoshiteru, Shinagawaku

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
noWi-Fi.
1 nacht verbleven in september 2023

4/10 – Matig

Keshwan

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
Very poor service at reception. It took half an hour to check in and had to pay a bond. Cash only
1 nacht verbleven in september 2023

6/10 – Redelijk

Sunema

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel is suitable for those on a budget. The facilities was a bit old but location was good as it was near the supermarket.
3 nachten verbleven in augustus 2023

6/10 – Redelijk

Nele Semu

Negatief: Staat van de accommodatie en faciliteiten
Value for money. Close to shops and othrt important amenities
3 nachten verbleven in augustus 2023

6/10 – Redelijk

LIVIANA

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 notte a Nadi
Hotel scelto spinto da recensioni di altri viaggiatori che lo consigliavano per vedere negozi e frequentare ristoranti. Ristoranti ci sono ma solo uno merita una visita. Il Masala. Negozi di souvenir pari a zero. Camere diverse da quelle mostrate sui siti. Lenzuola sporche. Zona buia comunque si sera. Non consigliabile la prossima volta scelgo Denarau
1 nacht verbleven in augustus 2023

4/10 – Matig

Warda

Reisde met familie
Negatief: Voorzieningen
Baggage cart are damaged with nail sticking out No beakfast since Chef didn’t show up TV non functional
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never again
Worse hotel I’ve ever been to, very old and run down, no airport transfer, no wifi, dirty, pool water cloudy and looks unsafe. Lasted 10 minutes and left.
1 nacht verbleven in augustus 2023

4/10 – Matig

Mella Senita

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was only one person on the desk, was very slow, only one person before me and took ages. Then a man, comes around the side of the desk and the receptionist dealt with him on the side while doing the person in front of me. Gave us a remote for the aircon, staff tried to work it, said they would come back with a new remote and didn’t come back, we were satisfied with the fan. We had a knife for a spoon for our tea/coffee. The next morning when going to reception to order a taxi, the receptionist was not very welcoming, basically ordered our taxi and didn’t say anything, no direction of where I should wait or what to look out for. The security was great, helpful.
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Shakeel

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have been to this property 5 years ago - it was really great at that time! But this time we got a room that had fridge not working, tv not working, toilet light not working. We asked for another room - but the air conditioner was leaking! The tv was not working, The shower and toilet was filthy! my wife said - never again! PLEASE GET THESE BASIC THINGS FIXED - OTHERWISE YOU WILL LOSE ALL FUTURE CLIENTS - BECAUSE THEY WILL NOT RETURN! i WAS SO SORRY TO HAVE BOOKED THIS PLACE FOR US - so please listen to my advise. it is not too late to make hexagon the way it once used to be! Good luck
1 nacht verbleven in augustus 2023

4/10 – Matig

Ritesh Rishi

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
I paid $356.38 USD for 2 days for an apartment with 2 rooms. I got dirty plates and cracked cups, very dirty floor, only 1 full towel for 2 people, cockroaches all about, no room service to clean up, fan switches broken, bad smell inside the apartment, water heater with dirty blackened interior so I could not even make a decent cup of tea. I was on a business trip and after business I had to buy insect killers and air fresheners to maintain mu stay. I also did not enjoy my seemingly continental breakfast where I got 2 pieces toast bread, 2 pieces pineapples, 1 banana, 2 eggs sunny side up with a small tub of butter. After the first day I did not bother to stay for breakfast the next day. It was certainly not a good experience at all for an odd $800 FJD. The only good review I can give is for the staff who returned my rings which I left in the apartment. Upon calling the reception they managed to locate and I had it collected.
2 nachten verbleven in augustus 2023

4/10 – Matig

Kantvarn

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The room was so poorly serviced and even the rubbish was not taken out. Hot and cold water taps were on the opposite sides so had cold showers until we complained and the fitter explained that.
5 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Polutele

Reisde met een groep
Personnel pas accueillant, les chambres sont sales et vieillaux, des cafards, du bruit partout.
2 nachten verbleven in juli 2023

4/10 – Matig

AKIHIKO

Negatief: Netheid, staat van de accommodatie en faciliteiten
All of the facilities are very old. No Wi-fi, no free breakfast. But the space of the room was enough.
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Vijay, Auckland

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room we were allocated didn’t come with towels, toilet paper and was disgusting. I won’t be staying here again.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Asenaca

Reisde met familie
Negatief: Netheid
average
1 nacht verbleven in juli 2023

4/10 – Matig

MASANAMI

Reisde met familie
Negatief: Personeel en service
When checked in at the hotel reception, a room was not ready yet. As a result, it took 40 minutes to check in. ☹️
2 nachten verbleven in juli 2023

4/10 – Matig

Peter James

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The photos of rooms as seen on the screen in the lobby bore no resemblance to our ground floor room where we stayed two nights. The floor had not been cleaned well, the bathroom was very narrow with a shower that faced the door and sprayed you and the floor. A large person would not have been able to slide in beside the door into the shower. Fresh towels were hard to obtain, the bed had sheets and a tattered cotton blanket in the cupboard. The bedhead had fallen off its nail and hung crooked. All fixtures were old and not maintained.Restaurant? Better to go shopping area around the corner. BUT the staff were really nice.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Mohammed

1 nacht verbleven in juli 2023

4/10 – Matig

Amirdha

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is going down hill
2 nachten verbleven in juli 2023

6/10 – Redelijk

Ken

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff friendly. Room was very basic but clean enough. The hotel is in a slightly dodgy area after hours but not intimidatingly so.
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Paula

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dirty, rooms and pool. Facilities not working. Tap had poor pressure . Dirty cups. TV no sound. Floors sticky . Need I go on. Do not stay there .
7 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Kenneth

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The door loock was old and coming off the door, furniture was old broken table, the curtains didnt close, the tv did not have a signal, the bar was only open at night on friday. Horrible place
2 nachten verbleven in juni 2023