We had a few issues during our stay, but we had none with the manager, Ruediger. He was VERY responsive and very fair in our dealings with him.
Mechanical issues with the pool pump, pool heater and the home A/C were frustrating but were handled promptly and professionally by Rudy. He did everything he could to take care of the issues in a prompt & professional manner.
The house would be a first-rate property had it not been for many small issues maintenance type issues. These include messy gardens, a dirty comforter (main bedroom), dirty pool (due to pump issues?), mold in the wine cooler and food left in the freezer as examples. There were limited “starter” amenities such as toiletries in the bathrooms or trash bags in the kitchen - so bring your own! A bigger issue was NO hot water in the kitchen sink (yes, we let run for 10 minutes and had to resort to boiling water to wash dishes). There have been repairs made to the house, but they were not necessarily done well.
Bottom line, this property is okay, but it has potential to be a very nice rental with some TLC.