Exterieur

Beoordelingen van The Colony Club Inn & Suites

2.5 out of 5
The Colony Club Inn & Suites
St. Albans Drive off West Bay Street, Nassau

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 193 van 629 beoordelingen" "
Gastenscore: 8 - Goed. 212 van 629 beoordelingen" "
Gastenscore: 6 - Redelijk. 102 van 629 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 629 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 62 van 629 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Willem

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Zeer schone accommodatie, met erg vriendelijk personeel. Elke avond happy hour met gratis rumpunch, wat fijn is aangezien downtown Nassau ‘s avonds geen optie is (te gevaarlijk). Hotelkamer prima en ontbijt eveneens goed verzorgd. Boven verwachting gezien de prijs! Aanrader! Ligt wel iets verder van strand / downtown (30-40 min lopen).
5 nachten verbleven in april 2023
Reactie van Krista op 8 mei 2023
Hello Willem, thank you for the awesome review! We are so excited to hear your remarks and really glad that we've exceeded your expectations. We hope to have you again in the near future.

4/10 – Matig

Naomi

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Locatie redelijk goed. Accomodatie onder maat.
7 nachten verbleven in juli 2022

6/10 – Redelijk

Jamie, Richmond Hill

Reisde met een groep
Positief: Netheid, personeel en service
The place was clean. The water pot didn't have a place to plug in. There was low water pressure in the shower. The water wasn't hot in the shower.
1 nacht verbleven in mei 2024
Reactie van Adara C. op 14 mei 2024
Hello Jamie,Thank you for the review. We apologize for the inconveniences during your stay. However, we are glad to hear that you room was clean during your stay. Thank you for staying with us at the Colony Club Inn & Suites!

10/10 – Uitstekend

Ronald

Positief: Staat van de accommodatie en faciliteiten
All good, just didnt like the Bahamas that much
6 nachten verbleven in mei 2024
Reactie van Adara C. op 14 mei 2024
Hello Ronald,Thank you for the review! We are sorry to hear that you didn't enjoy the Bahamian experience. We hope another visit would change your mind.Thank you for staying with us at the Colony Club Inn & Suites!

10/10 – Uitstekend

Rafael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Adara C. op 8 mei 2024
Thank you for the wonderful review!

8/10 – Goed

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very courteous
1 nacht verbleven in april 2024
Reactie van S.R. op 1 mei 2024
Thank you for booking your stay with us. We're so pleased you've found the hospitality of our staff welcoming. It was a pleasure having you.

10/10 – Uitstekend

Courtney

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and helpful, affordable
1 nacht verbleven in april 2024
Reactie van S.R. op 1 mei 2024
Hi there, Courtney, we're so pleased to hear that you enjoyed your stay with us. It was a pleasure having you.

6/10 – Redelijk

Antonio

Positief: Netheid
Great place to stay , very close to the fish fry and down town areas , but the one issue was wifi , no wifi , unable to call food delivery, or anything online.... Breakfast wasnt complimentary- was told i had to pay extra 8 dollars for coupon
3 nachten verbleven in april 2024
Reactie van S.R. op 1 mei 2024
Thank you for booking your stay with us. I'd like to apologize for the inconveniences you experienced. During the time of your stay The Hotel was experiencing issues on the part of our internet service provider. However, our front desk agents would have been pleased to assist in making in and all your arrangements. As for the buffet breakfast, it is no longer a complimentary breakfast and is stated so on the website. However, I do apologize for there being a misunderstanding on the subject.

6/10 – Redelijk

Jamelia

Some of the staff was very helpful. Others not so helpful…
5 nachten verbleven in april 2024
Reactie van Adara C. op 1 mei 2024
Thank you for the review! We are pleased to hear that our staff was helpful during your stay. We will forward this review to our department heads to ensure that all of our staff is helpful to our guests.

8/10 – Goed

Harry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Adara C. op 1 mei 2024
Thank you for the review!

4/10 – Matig

Sandra

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Further from the beach than asvertised (about a 20-30 minute walk). Prepare to travel by taxis, which can be expensive.
4 nachten verbleven in april 2024
Reactie van Adara C. op 1 mei 2024
Hello Sandra,Thank you for the review. We apologize for the time it took you to arrive to the beach. We would suggest renting a car on your next visit as the island will be easier accessible.

8/10 – Goed

Ryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The shower was clogged everytime we used it. The rest of the stay was very nice and the staff was also super inviting. I do recommended staying here since it’s also close to Junkanoo beach
4 nachten verbleven in april 2024
Reactie van Adara C. op 11 apr 2024
Hello Ryan,Thank you for the review! We apologize for the shower inconvenience during your stay. However, we are glad to hear that our staff was pleasant during your stay.Thank you for staying with us at the Colony Club Inn & Suites!

10/10 – Uitstekend

Jacqueline, Littleton

1 nacht verbleven in februari 2024
Reactie van S.R. op 27 mrt 2024
Thank you for the wonderful review! We're so glad you've enjoyed your stay with us. It was a real pleasure having you.

8/10 – Goed

ARTHUR

Positief: Netheid, personeel en service
7 nachten verbleven in februari 2024
Reactie van Adara C. op 16 feb 2024
Hello Arthur,Thank you for your review. We are glad you enjoyed your stay with us and hope you both got home safely!

4/10 – Matig

Michael

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I liked the staff but the beds were severely uncomfortable
4 nachten verbleven in januari 2024
Reactie van Adara C. op 5 feb 2024
Dear Michael,Thank you for the review. We apologize that the beds were uncomfortable and we will take this feedback into account. However, we are glad to hear that our staff was pleasant during your stay. Thank you for staying with us at the Colony Club Inn & Suites!

10/10 – Uitstekend

Joserine

Reisde met familie
Positief: Netheid, voorzieningen
7 nachten verbleven in januari 2024
Reactie van S.R. op 25 jan 2024
Wow, Thank you for the awesome rating. We're so delighted you've enjoyed with us!

10/10 – Uitstekend

Kenna

1 nacht verbleven in december 2023
Reactie van S.R. op 25 jan 2024
Hello Kenna, we're delighted you've enjoyed your stay with us. It was a pleasure hosting you.

6/10 – Redelijk

Julianne

Reisde met familie
Positief: Personeel en service
The room was adequate and met our needs. However the walls are pretty thin and there was a TV on all night in the room next door which made it difficult to sleep. Breakfast was good and had a lot of choices.
1 nacht verbleven in januari 2024
Reactie van S.R. op 25 jan 2024
Hi Julianne, I am pleased you've enjoyed our Buffet Breakfast ,however, I do apologize for the inconvenience caused by a guest in the near-by room. I wish you would have alerted our front desk staff, as they would have spoken to that guest in regards or have you moved to another room. I understand the need for a comfortable nights rest, especially after travelling.

6/10 – Redelijk

TJ

Reisde met een groep
Positief: Netheid, personeel en service
Facility is pretty old and definitely needs renovations to be done. We reserved two double bed rooms and only got one. Pool was not clean on the last 2 days we stayed. Saw them renovating a room and carried 2 mattresses to it that were less than desirable. Lot of trip hazards walking around. Wifi was non-existent unless you went to the pool area. TV's were a problem. Some staff was nice and others were curt and short with any help needed. There was a lot of beautiful floral areas surrounding the place. It did feel relatively safe. Pictures on website are somewhat deceiving.
4 nachten verbleven in december 2023
Reactie van S.R. op 25 jan 2024
Hello TJ, thank you for sharing your experience with us and fellow travelers alike. I have taken into account, the matters forwarded and ask that you please accept my apology on behalf of the Hotel. What you've stated, arises many concerns. I will be sure to relay these matters to higher management for further investigation for resolution.

2/10 – Ontzettend slecht

Robyn

1 nacht verbleven in januari 2024
Reactie van S.R. op 25 jan 2024
Hello Robyn, we thank you for rating your recent stay with us. I do apologize for the inconveniences you experienced that caused such a low rating. If you'd allow, I'd like to hear more on your experience by contacting The Hotel. Please note, at this time Expedia does not allow contact information to be shared in the reviews).

8/10 – Goed

Bob

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff very helpful. Room clean & comfortable
1 nacht verbleven in december 2023
Reactie van S.R. op 2 jan 2024
Thank you for staying with us! I am pleased to hear you've you enjoyed both your room accommodations and the hospitality from our team. It is our aim to offer you the best in service and I am glad we hit the mark. It was a pleasure to have you.

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay love colony inn staff are incredible
9 nachten verbleven in december 2023
Reactie van S.R. op 2 jan 2024
WOW!, Thank you for the awesome rating of your recent stay with us. We are elated to hear our team members should you true Bahamian hospitality. It was a pleasure to have.

8/10 – Goed

David, Los Alamos

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place. Could use some attention to the building/facility as there are several items that need repair or improvement. Example was the door to our room would not seal and you could see outside through the crack. For the money your place is a great value. Breakfast was a little underwhelming, but it was enough to keep us going until lunch.
1 nacht verbleven in december 2023
Reactie van Adara C. op 2 jan 2024
Dear David,Thank you for your review. We will take your review into consideration for future building amends. Thank you for staying with us here at the Colony Club Inn & Suites!Happy New Year!

6/10 – Redelijk

Carlos

4 nachten verbleven in december 2023
Reactie van Adara C. op 5 feb 2024
Thank you for your review and for staying with us here at the Colony Club Inn & Suites!

8/10 – Goed

DEBARSHI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is located in a quiet place and easy to go downtown and beaches...night time one needs to be bit careful specially while walking downtown...else very nice...good food, lots of drinks...shopping places...overall a nice experience...oh one thing...carry cash as lot of the taxi drivers and eating places like shacks take only cash. Also, Amec CC doesn't work in most places...onlg visa, mastercard
4 nachten verbleven in december 2023
Reactie van Adara C. op 28 dec 2023
Hello Debarshi,Thank you for your lovely review. We are glad to hear that you enjoyed your stay with us here at the Colony Club Inn & Suites!

10/10 – Uitstekend

Victor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We didn't have a cattle they gave us one. No hangers - requested and they gave us. It was noisy in the room they gave us another one with an upgrade. These people work hard. Overall we enjoyed our stay. It was pity to leave the Colony club. Thank you for having made our stay an awesome experience!
8 nachten verbleven in december 2023
Reactie van S.R. op 26 dec 2023
Hello Victor, I am so pleased you've enjoyed your stay with us and the hospitality from our team members. It's our aim to offer our guests the best in service and I am delighted to know we've hit the mark. It was a pleasure serving you and we'd love to have come again!

10/10 – Uitstekend

vinay

Positief: Personeel en service, voorzieningen
8 nachten verbleven in november 2023
Reactie van S.R. op 26 dec 2023
Wow,thank you for the awesome rating of your recent stay with us. I am glad our team made your stay comfortable. It was a pleasure to you.

8/10 – Goed

Vernon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff
4 nachten verbleven in november 2023
Reactie van S.R. op 26 dec 2023
Thank you for staying with us. It was a pleasure to have you.

10/10 – Uitstekend

Madeline

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room we stayed at had a mini-kitchen with a hot plate, a microwave and an electric kettle!, which was an unexpected and pleasant surprise! We were able to reheat meals and have tea. The rooms are small, but surprisingly well-appointed, and the entire area was very clean and welcoming. The hotel is within walking distance of a pretty nice beach and a bunch of restaurants. Great budget option for a Bahamian vacation!
1 nacht verbleven in november 2023
Reactie van S.R. op 26 dec 2023
Hello Madeline, thank you for booking your stay with us. I am sooo happy to hear you've enjoyed your accommodations. It is our aim to leave our guest satisfied and happy to hear we exceeded your expectations.

10/10 – Uitstekend

mercedes

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No me gustó que no avía comida
2 nachten verbleven in november 2023
Reactie van S.R. op 26 dec 2023
Thank you for booking your stay with us. It was a pleasure to serve you.

10/10 – Uitstekend

Angi

Positief: Netheid
I Love it , it’s Quite, private and the staff is very Helpful.
4 nachten verbleven in november 2023
Reactie van S.R. op 25 nov 2023
Hello angi,Thank you for booking your stay with us. It's always guests such as yourself that make our day a little brighter and thank you for such positive comments. It was a real pleasure having you.

8/10 – Goed

Angela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very individual with nice staff.
1 nacht verbleven in november 2023
Reactie van S.R. op 23 nov 2023
Hello Angela, Thank you for booking your stay with us. We're pleased to hear you liked both your accommodation and the hospitality from our staff. It was a pleasure having you.

8/10 – Goed

Thomas

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Clean room friendly staff
6 nachten verbleven in november 2023
Reactie van S.R. op 22 nov 2023
Thank you for booking your stay with us. We are so pleased you've enjoyed both your room accommodations and the hospitality from our staff. It was a pleasure to have you!

10/10 – Uitstekend

elza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is professional, welcoming and warm and extend every effort to accomodate guests.
1 nacht verbleven in november 2023
Reactie van S.R. op 22 nov 2023
Thank you for booking your stay with us. We are so delighted to hear you've enjoyed great hospitality from our staff and I will share your comments with them. It was a pleasure to have you.

6/10 – Redelijk

Elimay

Positief: Personeel en service
The staff was helpful and accommodating. The comfort level of the room can be greatly improved. The reception area could use a more inviting outlook. The staff could be better trained to inform prospective guests of transportation options regarding pick up from the airport, rather than telling the guests we don’t have pick up from the airport. Overall, my stay was a pleasant one.
5 nachten verbleven in oktober 2023
Reactie van S.R. op 6 nov 2023
Hello Elimay,we greatly appreciate your feedback. We are pleased to hear you've enjoyed the hospitality of our staff. We have begun some upgrades to our reception lobby, adding some greenery, local 3D art work and pictures.We hope to complete the same for our studio rooms for early 2024.It concerns me, however, that a member of staff told you that we dont offer a shuttle service, as this is not the case. We advertise this service on the channel manager site and in the welcome message you receive at the time of your booking, outlinining the details of the airport shuttle service and how to book.

6/10 – Redelijk

Marva

Positief: Netheid
It was comfortable
1 nacht verbleven in oktober 2023
Reactie van S.R. op 2 nov 2023
Hello Marva, we appreciate your feed back. It was a pleasure serving you.

10/10 – Uitstekend

Keneth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious room, breathtaking ambience and clean.
1 nacht verbleven in oktober 2023
Reactie van S.R. op 26 okt 2023
Hello Kenneth, thank you for the awesome rating. Its guest like you that make our work even more pleasurable. Thanks for staying with us.

4/10 – Matig

Sylvester

5 nachten verbleven in september 2023
Reactie van S.R. op 22 nov 2023
Thank you booking your stay with us, It was a pleasure to have you!

4/10 – Matig

BHASKAR

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Please don't stay here
Hotel is located about a mile away from anything. The nearest eateries are in Arawak Cay. Didn't feel safe at night while coming down the road after dinner. No one walks on the road. The room was spacious, with good beds and bright lighting, but the good things ends there. The room service is horrible. Out of my 4-day stay here, a day passed when no one came to clean up the room. The other two days, I had to remind them several times to clean the room. The tea, Coffee bags, sugar, complimentary water bottles were not given and you need to ask for it several times at the reception and woe betides you if you return after sunset, when no one is present. You won't have anything. There isn't a single space for keeping your suitcases, no wardrobe to hang your clothes. Forget Wifi here. Goes off every 5 minutes and you need to relog and the bandwidth is in Kbs. You wouldn't use the soap bar provided for cleaning your shoes, it's of such a bad quality. No hot water in bathroom. The shower-head sprinkles in drops. The only saving grace is the Good Breakfast. Had a very bad time there. Spoiled our vacation
The Room.
4 nachten verbleven in oktober 2023
Reactie van S.R. op 28 okt 2023
Dear Mr. Bhaskar, we really appreciate your sharing your experience with us. Firstly , I'd like to apologize for for the inconvenience caused to you, as it is our aim to offer the best in service and it is evident that we dropped the ball with you. Please note that we will investigate the matter and address the appropriate team memebers. We will also using your comments as key points for our incoming meeting. May I ask, that on your next trip, that you would give us an opportunity to redeem ourselves?.Once again we humbly apologize to you and your guest.

10/10 – Uitstekend

Jerry

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the area, extremely clean and quiet
1 nacht verbleven in oktober 2023
Reactie van S.R. op 25 okt 2023
Hello Jerry , thank you for the awesome rating.We're so delighted you've enjoyed your stay with us.

8/10 – Goed

William

1 nacht verbleven in oktober 2023
Reactie van S.R. op 25 okt 2023
Hello William, thank you for taking the time to rate your stay us. It was a pleasure having you.

10/10 – Uitstekend

Nanette

1 nacht verbleven in oktober 2023
Reactie van S.R. op 9 nov 2023
Hello Nanette, thank you for the awesome rating. We are so pleased you've enjoy both your accommodations and the hospitality from our team. It was a pleasure having you.

6/10 – Redelijk

Lavado

Hotel ok
3 nachten verbleven in oktober 2023
Reactie van S.R. op 25 okt 2023
Hello Lavado, thank you for taking the time to rate your experience. It was a pleasure to have you.

8/10 – Goed

Yudelca

2 nachten verbleven in oktober 2023
Reactie van S.R. op 25 okt 2023
Hello Yudelca, thank you for taking the time to rate your experience. It was a pleasure having you.

8/10 – Goed

Joan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the feeling of safety as the taxi pulled up and there was a large carved wooden gate which opened for you to gain entry. I loved the room and ability to accommodate me for my early morning departure. I would stay there again.
1 nacht verbleven in oktober 2023
Reactie van S.R. op 19 okt 2023
Hello Joan, we appreciate your feedback.We are so pleased you've enjoyed your accomodations. It was a real pleasure to have, thanks for staying with us!

2/10 – Ontzettend slecht

Sharon

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I didn't like that I had water in my bathroom for over 3 days all over the floor. I kept telling the maintenance and the staff abut this someone came looked at it told me it was fixed. come back in at night look down and see something shining on the floor and watering is dripping again all over bathroom and into the outer room. I slipped on the water so needless to say come until a day later so I did not enjoy that. Air conditioner went off guy didn't come until next day. I do think I should be reimbursed for some part of my bill because I had to take a shower in my brothers room for fear of slipping on water again. I will be reaching out to the cooperate office in reference to these matters, because it doesn't make sense to take people;s money and then nothing is working properly. When I write my review it will not be favorable unless some portion of my money is returned.
4 nachten verbleven in oktober 2023
Reactie van S.R. op 31 okt 2023
Hello Sharon, we appreciate your feedback. Firstly, I would like to apologize for your dissatisfaction in our service offered to you. Our guest experience is extremely important to us and it’s clear we did not live up to our standard in this regard.I most certainly will use your comments as key points in our next meeting.Please look forward to an email from The Hotel real soon.

8/10 – Goed

Connie, Winter Park

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van S.R. op 18 okt 2023
Hello Connie,Thank you for taking the time to rate your experience with us. It was a pleasure to have you!

6/10 – Redelijk

Miriam Zulay

Negatief: Staat van de accommodatie en faciliteiten
El personal muy. atento en resolver situaciones
11 nachten verbleven in september 2023
Reactie van S.R. op 16 okt 2023
Hello Miriam, thank you for sharing experience with us. It is always our aim to leave a satisfied guests and I am haapy to hear our team was able to correct any inconvenience caused and I will share your comments with the team.

10/10 – Uitstekend

Romario Adrian

3 nachten verbleven in oktober 2023
Reactie van S.R. op 2 nov 2023
Hello Romario, Thank you for the awesome rating. We are so pleased to know you've enjoyed your stay with us.It was a pleasur ehaving you.

10/10 – Uitstekend

Grantley

Nice breakfast and friendly complementary cocktail hour in the evening
2 nachten verbleven in oktober 2023
Reactie van S.R. op 16 okt 2023
Hello Grantley, we're delighted to hear you've had an awesome!. We're glad to know you've enjoyed your stay with complimentary breakfast and drinks.I will be sure to share your comments with our team.