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Beoordelingen van Royalton Negril, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Royalton Negril, An Autograph Collection All-Inclusive Resort
Norman Manley Boulevard, Negril, Westmoreland

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 433 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 224 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 137 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 89 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 118 van 1001 beoordelingen" "

8,4/10

Netheid

7,8/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Marie

Reisde met een groep
Positief: Voorzieningen
My toilet didn't flush properly. The air conditioning was not enough. It was hot in the rooms and elevator
4 nachten verbleven in mei 2024
Reactie van Management Team op 14 mei 2024
Dear Marie,Thank you for choosing Royalton Negril for your recent visit. Our team values your feedback as this information allows us to identify our areas of opportunity. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last. Regards,

8/10 – Goed

Deana

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic time at Royalton. Property, rooms, everything was clean and comfortable. The staff was friendly and pleasant, and hard working. The only issue was the food was hit or miss. room service food was the worst and often not edible. The buffet was okay and could always find something. The alacarte restaurants were far superior with the exception of the italian restaurant - it was horrible. worst pasta I've ever had. 2nd stay at Royalton and the food was not great either time. BUT we didn't starve and all in all had a wonderful time.
7 nachten verbleven in mei 2024
Reactie van Kimberly Keddo- Assistant Guest Service Manager op 14 mei 2024
We are honored that you had chosen Royalton Negril as your vacation destination and at the onset would like to extend apologies for any inconvenience you had experienced. Your feedback is essential and will most certainly be shared with the team as we not only want to improve our brand but to also ensure that your next stay with us will be even more memorable.

4/10 – Matig

John

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon arrival we were put in a room with two queen beds when we had reserved a king size bed. We brought that issue up to the front desk and we didnt get a call back saying they weren't moving us till hours later. There were many issues with the resort running out of items or not having them available upon request, i.e. kethchup, highchairs, milk, slices of bread , *beer for our room*. Many of our requests seemed to be ignored and the staff didn't care, even though we came with a toddler. It seemed that our requests for certain basic necessities were met with annoyance and attitude. I would recommed anyone traveling to Jamaica try another resort, especially if you have a small child.
5 nachten verbleven in mei 2024
Reactie van Management Team op 8 mei 2024
Dear John, Thank you for choosing our resort for your recent visit.Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvement.It is our isncerest hope that you grant us another opportunity to host you again. Regards,Royalton NegrilManagement Team.

8/10 – Goed

Liza

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Management Team op 8 mei 2024
Dear Liza, Thank you for choosing Royalton Negril for your recent. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

8/10 – Goed

Cassandra Andrews

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are exceptional, very accommodating.
3 nachten verbleven in april 2024
Reactie van Management Team op 6 mei 2024
Dear Cassandra, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to see you again.Regards,

10/10 – Uitstekend

Vincent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Christiana (expedia ambassador was the best
3 nachten verbleven in april 2024
Reactie van Management Team op 6 mei 2024
Dear Vincent, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to see you again.Regards,

10/10 – Uitstekend

Emily Jayne

Reisde met een groep, Reisde met familie
Above and beyond!! The staff is so kind, professional, accommodating and friendly! Neckola, Brent, Nixon and Selena were AMAZING! The Vibe Team kept the fun going all day into the night! Literally fun for everyone from toddlers to grown adults.
6 nachten verbleven in april 2024
Reactie van Management Team op 6 mei 2024
Dear Emily, Thank you for choosing Royalton Negril for your recent visit.We are delighted to see your comments on the amazing hosts who contributed positively to your trip; they will be commended for their efforts.It was a pleasure hosting you and we hope to see you again.Regards,

10/10 – Uitstekend

Quaaja

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it felt very safe staff was very nice welcoming would definitely book again
4 nachten verbleven in april 2024
Reactie van Management Team op 3 mei 2024
Dear Quaaja,Thank you for choosing Royalton Negril for your recent visit.It was certainly a pleasure hosting you and we hope to welcome you again.Regards,

10/10 – Uitstekend

Danisha, St Ann

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Management Team op 1 mei 2024
Dear Danisha, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 – Uitstekend

Tiara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the ocean view room, and all the staff were fantastic. The food and entertainment were great. We plan on coming back and staying in the swim up room.
5 nachten verbleven in april 2024
Reactie van Management Team op 29 apr 2024
Dear Tiara, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 – Uitstekend

swaroop

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property with amazing staff made it a very memorable vacation
5 nachten verbleven in april 2024
Reactie van Management Team op 29 apr 2024
Dear swaroop, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 – Uitstekend

shalton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean
2 nachten verbleven in april 2024
Reactie van Management Team op 25 apr 2024
Dear shalton,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 – Uitstekend

Oleg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All
7 nachten verbleven in april 2024
Reactie van Management Team op 25 apr 2024
Dear Oleg,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

6/10 – Redelijk

Jessica

Negatief: Netheid
4 nachten verbleven in april 2024
Reactie van Management Team op 25 apr 2024
Dear Jessica,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

6/10 – Redelijk

Sonnequa

4 nachten verbleven in april 2024
Reactie van Management Team op 13 mei 2024
Dear Sonnequa, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

2/10 – Ontzettend slecht

Suzieth

3 nachten verbleven in april 2024
Reactie van Management Team op 8 mei 2024
Dear Suzieth, Thank you for choosing our resort for your recent. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

8/10 – Goed

Jason, Brampton

9 nachten verbleven in april 2024
Reactie van Management Team op 6 mei 2024
Dear Jason, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to see you again.Regards,

10/10 – Uitstekend

Asya

2 nachten verbleven in april 2024
Reactie van Management Team op 6 mei 2024
Dear Asya, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to see you again.Regards,

6/10 – Redelijk

Lonette

Reisde met een groep
Negatief: Netheid, personeel en service
Some of the customer service had bad attitudes, very unfriendly. They act like they didn't want be there. Need more customer service training. My second time there, my first time i had a wonderful everyone was nice. Second time around was not happy, will not go back.
4 nachten verbleven in april 2024
Reactie van Management Team op 16 apr 2024
Dear Lonette,Thank you for choosing Royalton Negril for your recent visit.Please accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvement.It was a pleasure hosting you and we hope to welcome you again so that we can deliver an experience that will exceed your last.Regards,

10/10 – Uitstekend

Mitzie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Management Team op 16 apr 2024
Dear Mitzie,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 – Uitstekend

Virgil Lee Loren Robinson

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The resort had excellent food and customer service. The nightly entertainment was great as well
3 nachten verbleven in april 2024
Reactie van Management Team op 15 apr 2024
Dear Virgil, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

8/10 – Goed

LaShawn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly.
4 nachten verbleven in april 2024
Reactie van Management Team op 15 apr 2024
Dear LaShawn,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 – Uitstekend

Simone

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The girl assigned to assisting us was amazing. She booked all of our dinner reservations which allowed us to try all the restaurants.
7 nachten verbleven in maart 2024
Reactie van Management Team op 12 apr 2024
Dear Simone,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,

6/10 – Redelijk

Murjania

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was so accommodating! The entertainment was cool. There was no top shelf liquor. The ambience was nice but the property itself was old not taken care of. The pool was not maintained, the room smelled musty and urine in the bathroom. I asked to be moved I didn’t get moved until the 3rd day and at 4pm. The food was mediocre here. I feel like this resort shouldn’t have been $500 ish a night. More so like $250-300 a night Reminds me of an upgraded motel 6. I won’t be back.
3 nachten verbleven in april 2024
Reactie van Management Team op 10 apr 2024
Dear Mujania, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. Our team is pleased to see your comments on the hospitality of our hosts, and entertaining activities. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were duly noted and shared with the relevant managers for improvement.We hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

10/10 – Uitstekend

Ayanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the Royalton. The entertainment and parties at night were amazing. The bartender Shauntele at the Martini Bar was great and the host Alan by the cabanas gave us excellent service. We will definitely be back!!
4 nachten verbleven in maart 2024
Reactie van Management Team op 9 apr 2024
Dear Ayanna,Thank you for choosing Royalton Negril for your recent vacation.We are pleased to see your comments on the excellent service received from Shauntele who delivered outstanding service and entertaining nightly activities. It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

4/10 – Matig

Mark

Reisde met familie
The front desk is very unprofessional. They didnt have change for money and very slow with check in process. My bathtub had blue
4 nachten verbleven in april 2024
Reactie van Management Team op 9 apr 2024
Dear Mark, Thank you for choosing our resort for your recent vacation. Our team values your feedback as this information allows us to improve our products and services. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last

10/10 – Uitstekend

Jody

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The views and beach area were gorgeous!
6 nachten verbleven in maart 2024
Reactie van Management Team op 8 apr 2024
Dear Jody, Thank you for choosing Royalton Negril for your recent vacation. It was a please hosting you and we hope to welcome you again. Regards, Royalton NegrilManagement Team.

2/10 – Ontzettend slecht

Karen

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Reactie van Management Team op 8 apr 2024
Dear Karen,Thank you for choosing our resort for your recent vacation. We sincerely hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

4/10 – Matig

Kyra

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The toilet stopped working . The swim-up was inoperable water was very low , dirty and unfiltered. There was even food (piece of chicken) inside of it. I could not use it and they were aware of this issue before I checked in but still charged me for it. My sister’s swim-up was fine! I was told numerous time is would be fixed but on my last day they told me that there was an on going issue. And I’d have to wait for someone to reach out to me for compensation . It’s been a week and no one has done so.
3 nachten verbleven in maart 2024
Reactie van Management Team op 4 apr 2024
Dear Kyra, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team always aims to provide the highest level of service to our valued guests, so it is very disheartening to learn that we delivered less than an incredible vacation experience during your stay. Kindly accept our sincerest apology for any inconvenience you encountered during your stay, your concerns were duly noted and shared with the respective managers for further review.It is our sincerest hope that you grant us another opportunity host you again so that we can deliver an experience that will exceed your last.Regards,

2/10 – Ontzettend slecht

Praveena

Reisde met een groep, Reisde met partner
Our hotel room was absolutely disgusting! The service is atrocious. Our toilet was broken the whole time we were there and I called numerous times and they did not do anything about it. We had to call for towels every day once they cleaned the room they never replaced towels. Overall the hotel is run down and disgusting!
3 nachten verbleven in maart 2024
Reactie van Management Team op 4 apr 2024
Dear Praveena, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team always aims to provide the highest level of service to our valued guests, so it is very disheartening to learn that we delivered less than an incredible vacation experience during your stay. Kindly accept our sincerest apology for any inconvenience you encountered during your stay, your concerns were duly noted and shared with the respective managers for further review.It is our sincerest hope that you grant us another opportunity host you again so that we can deliver an experience that will exceed your last.Regards,

8/10 – Goed

Sheilla Marie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is perfect for families with teenagers! They will love it there as it caters to that age. The rooms are unique and the property is small and everything is convenient. The beach is separated into sections and it’s not a wide beach, but is sufficient and staff does a good job at raking any sea grass that comes to shore. Some of the bars have good and fast service but the main pool bar does not! Only diamond club members can make reservations for dinner restaurants and the buffet was the same everyday, which is good if you like to know what to expect. There are activities and nightly entertainment. The coffee and ice cream shop were popular and good. I would stay there again primarily because it offers a lot and is very convenient because of its small size.
7 nachten verbleven in maart 2024
Reactie van Management Team op 1 apr 2024
Dear Sheilla, Thank you for choosing our resort for your recent visit. We are happy to see that you enjoyed your experience with us. It was a pleasure hosting you and we hope to welcome you again.Regards, Royalton NegrilManagement Team.

4/10 – Matig

Ann Y., chicago

Reisde met een groep, Reisde met familie
For a luxury hotel, I’m not sure Royalton Negril fits this category. Upon arrival, the check-in process was very smooth the reception team were all very professional, friendly and knowledgable. The room was not cleaned well: the showers, bathroom and floors felt dirty. The swim out terrace area was not cleaned: the loungers, chairs, cushions and floor area were not cleaned when we arrived and were consistently dirty during our stay. We had requested a “mostly sunny” swim up suite and there was barely any sun at our pool. The whole purpose of paying extra for a swim up suite is to enjoy the privacy of having our own pool area (with sunshine) when needed. The restaurant food is very average (the jerk “chicken” hut was delicious and the food truck was also pretty good. The alcoholic drinks were not good, the quality of alcohol (and food) was not “luxury hotel” standards, and some drinks were not even drinkable. The Vibes team and the Water activities team did GREAT and worked very hard to make sure people were having a great time. The sailing instructor (white sunglasses) was fantastic. The grounds are ok but majority of the hotel (including diamond club) faces north and east, They clearly have nicer, more lush grounds (and suites) at the Hideaway and Great Lido side - which are both adults only. The drive is one hour from the airport, so I really expected more wow. The hotel was not cheap but it felt cheap, not luxurious. It was not worth the hour drive.
7 nachten verbleven in maart 2024
Reactie van Management Team op 1 apr 2024
Dear Ann Y, Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

4/10 – Matig

Kimberly

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Management Team op 1 apr 2024
Dear Kimberly, Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

6/10 – Redelijk

Maxine

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
As returning guests, we were eagerly anticipating our third stay, particularly in the luxurious Presidential Suite. However, our recent experience fell short of our expectations, leaving us with mixed feelings about our visit.While the suite boasted opulent amenities, such as spacious accommodations and elegant decor, we encountered numerous issues that detracted from our overall enjoyment. Most notably, the faulty doors within our suite proved to be a persistent inconvenience throughout our stay. Despite reporting the issue multiple times, including a visit from maintenance, the problem persisted unresolved. This rendered accessing certain areas of the suite cumbersome and frustrating, as the doors would only partially open, requiring us to maneuver through narrow gaps.Additionally, we were disappointed by the inconsistent water supply during the initial days of our visit. Although we were informed of water conservation efforts due to a purported drought in Jamaica, the sudden restoration of full water pressure coincided suspiciously with the repair of a burst water pipe outside the hotel. This discrepancy raised questions about the transparency of the hotel's communication regarding the issue.Furthermore, while the culinary offerings at the Royalton Negril remained abundant and delectable, we observed a decline in the quality of room service compared to previous years. the resort's dining options continued to impress, showcasing a diverse array of culinary delights.
5 nachten verbleven in maart 2024
Reactie van Management Team op 4 apr 2024
Dear Maxine, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team always aims to provide the highest level of service to our valued guests, so it is very disheartening to learn that we delivered less than an incredible vacation experience during your stay. Kindly accept our sincerest apology for any inconvenience you encountered during your stay, your concerns were duly noted and shared with the respective managers for further review.It is our sincerest hope that you grant us another opportunity host you again so that we can deliver an experience that will exceed your last.Regards,

6/10 – Redelijk

Camaine

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The customer service at the restaurant was poor
4 nachten verbleven in maart 2024
Reactie van Management Team op 29 mrt 2024
Dear Shaquayla,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 – Uitstekend

Shaquayla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Management Team op 29 mrt 2024
Dear Shaquayla,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 – Uitstekend

Ty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management Team op 9 apr 2024
Dear Ty,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

4/10 – Matig

Ajay

Reisde met familie
Positief: Netheid
This not a 5 star property. The bars had no garnishes. No limes, lemons, cumcumbers. The service was horrible (especially nicole from gratzi). The staff just dont care. The only staff that provided exceptional service was our butler Nicholas. The room was nice and clean but this is a 3 star hotel at best.
4 nachten verbleven in maart 2024
Reactie van Management Team op 25 mrt 2024
Dear Ajay, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team is saddened to learn that we did not exceed your expectations during your stay with us. Kindly accept our sincerest apologies for any subpar service you received, your concerns were shared with the respective managers for further. We sincerely hope that you grant us another opportunity to host you again. Regards, Royalton NegrilManagement Team.

10/10 – Uitstekend

Ramone

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful
3 nachten verbleven in maart 2024
Reactie van Management Team op 25 mrt 2024
Dear Romane, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again. Regards, Royalton NegrilManagement Team.

6/10 – Redelijk

Annick Joan God

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Check-in was not professional for this type of hotel; service was inconsistent; access to various restaurants on property was badly managed
6 nachten verbleven in maart 2024
Reactie van Management Team op 25 mrt 2024
Dear Annick,Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers to be treated as areas of opportunities for improvement. It is our sincerest hope that you grant us another opportunity to host you again. Regards, Royalton NegrilManagement Team.

6/10 – Redelijk

alana

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Pros: The staff is very friendly, Food was great at the Buffett. Gym Facilites very nice. Cons: Waited till around 0530 to even get our room at check in when we arrived just at 0400 check in is supposed to be 0300, First room was not what we paid for and dirty, second room smelled like mold. At that point was too exhausted to keep moving rooms as we travelled all day with children, we kept the second room and slept with the patio door open and aired out the room during the day. When we told them the room smelled like mold the only response we got was "thank you for telling us". Mini Bar was not stocked on check in and not stocked 2 days in a row after that, had to call the front desk to get water stocked. If you don't upgrade to Diamond you cannot make reservations to the restaurants, its first come first serve and if you try to dine after 630pm you can be easily waiting an hour for a table which is inconvenient with small children Beach had ALOT of seaweed Definitely not enough chairs by the Pool OR the beach Overall not impressed with the Royalton Chain, we vacation at all inclusive 2-3 X a year and this is the first time we stayed at a Royalton. My expectations were alot higher especially for the price point and for future probably would not return to one.
5 nachten verbleven in maart 2024
Reactie van Management Team op 21 mrt 2024
Dear alana,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Our team anticipates your feedback as this information allows us to identify areas of concern and implement the necessary measures in an effort to improve the quality of our products and services.Please accept our sincerest apology for the maintenance issues you experienced and the subpar service you received during your stay, this is certainly not the typical guest experience and our team is working assiduously to ensure our guests' expectations are being met. Your concerns have been shared with the relevant managers for further review and immediate action to be taken.Warmest Regards,

2/10 – Ontzettend slecht

Andrea

Reisde met een groep
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My husband and I was very uncomfortable during our stay due to the air conditioner in the room was broken. We brought this to the personnel on staff within a couple hours of our arrival and a maintenance worker came at 1:00 am. Of course, we asked the gentlemen to come later in the morning. The same gentlemen did return and stated that he fixed the air conditioner but it would turn on for 2 minutes and shut off. The next day, the manager over maintenance came and addressed the matter. He too failed to get air conditioner working. He stated, someone supposed to come and complete the work. That person never arrived. The customer service desk never called to follow up with us. We had to continue to update them. One young lady named Alana did try to accommodate us and get us another room but another person intervened in her attempts and stated someone would come fix the air conditioner. Our last day we was able to speak to a manager. Which we had requested one the second day of our arrival. We was told they have to follow the chain of command. Management at that time came to conclusion on how to make up for our inconvenience. As far as cleanliness, there was hair that was not of my or my husband's hair texture throughout our room. Also, at the Italian restaurant everyone included at my table was asked to inspect our water glass to ensure it was clean. Most of the staff wasn't attentive to customers unless they was a member of the "Diamond club".
4 nachten verbleven in maart 2024
Reactie van Management Team op 19 mrt 2024
Dear Andrea,Thank you for choosing our resort for your recent visit.Our team takes pride in delivering the best service to our valued guests, so it is very disheartening to learn that we did not exceed your expectations throughout your stay. Please accept our sincerest apology for any subpar service you received during your stay.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,

10/10 – Uitstekend

Johnnie, Little Rock

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was so very nice. Aaron, Sasha Kay,Lady captain on the boy to Ricks, Terell, just to name a few but there were so many nice staff members. They all went above and beyond for us. Definitely will be return to this resort
4 nachten verbleven in maart 2024
Reactie van Management Team op 25 apr 2024
Dear Johnie,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

8/10 – Goed

Tissanie Sade

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very enjoyable experience
4 nachten verbleven in maart 2024
Reactie van Management Team op 18 mrt 2024
Dear Tissanie, Thank you for choosing Royalton Negril for your recent vacation. It was a pleasure hosting you and we hope to welcome you again.Regards, Royalton NegrilManagement Team.

10/10 – Uitstekend

Daprisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Management Team op 15 mrt 2024
Dear Daprisha,Thank you for choosing Royalton Negril for your recent visit. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

10/10 – Uitstekend

Kanisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This resort is 10/10!!! Celebrated a birthday and they decorated the room so beautifully!!
5 nachten verbleven in maart 2024
Reactie van Management Team op 12 mrt 2024
Dear Kanisha,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 – Uitstekend

Jada

4 nachten verbleven in februari 2024
Reactie van Management Team op 25 mrt 2024
Dear Jada, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again. Regards, Royalton NegrilManagement Team.

10/10 – Uitstekend

Aundre

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the fact there room service and the amenities and the food options also.
3 nachten verbleven in februari 2024
Reactie van Management Team op 28 feb 2024
Dear Aundre, Thank you for choosing Royalton Negril for your recent visit. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

4/10 – Matig

Mohamed, Brampton

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We booked the Penthouse suite with the private plunge pool, and the plunge pool was filthy. The room needs renovation. We paid over $1000/night for this awful room. Romaine from room service went above and beyond for us, but the rest of the staff (including the butlers) provided average service.
3 nachten verbleven in februari 2024
Reactie van Management Team op 28 feb 2024
Dear Mohamed, Thank you for choosing our resort for your recent visit. We are truly sorry to learn about your experience. Our paramount priority is our guests’ satisfaction, and your honest feedback will help us to be better and correct what is necessary. Your concerns relating to the inconsistent service received were duly noted and shared with the relevant managers who will treat your concerns as areas of opportunity for improvement.Regards,

10/10 – Uitstekend

Deanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property had beautiful views and delicious food. I loved all the amenities it had to offer.
4 nachten verbleven in februari 2024
Reactie van Management Team op 26 feb 2024
Dear Deanna, Thank you for choosing Royalton Negril for your recent visit. It was a pleasure hosting you and we hope to see you again in the future. Regards,