Beste Quirinus,Bedankt dat je onze gast bent. Fijn om te zien dat de kamer aan uw verwachtingen voldeed, u gaf echter aan dat uw verblijf gehinderd werd door een geur. Onze excuses voor dit probleem en we danken u dat u dit onder onze aandacht heeft gebracht, aangezien uw opmerkingen zullen worden gebruikt om de gastervaring te verbeteren.Nogmaals bedankt voor het delen. We kijken ernaar uit u te zien tijdens uw toekomstige reizen, om u een beter verblijf te bieden.Eerlijk,Toni-AnnBeheer van het Rode DakRediResponse Specialist

Dear Ani, The team at the RED ROOF INN HARTFORD - NEW BRITAIN are sad to know that your stay was not as ideal, as reflected in your 1/5 score. You made mention of some of the pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is up to par. At Red Roof, we want you to have confidence in our abilities to prevent similar happenings in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Tara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTFORD - NEW BRITAIN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Thomas, Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTFORD - NEW BRITAIN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies the noise disturbances that were coming people at the property. We take your issue seriously, and we will use your feedback to ensure our staff is providing the level of service our guests deserve. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Thank you Dwight, for taking the time to write a review of your stay at the Red Roof Inn Hartford - New Britain. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Ilda, for taking the time to write a review of your stay at the Red Roof Inn Hartford - New Britain. Please accept our most sincere apologies for the encounter you had with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Isaac, for taking the time to write a review of your stay at the Red Roof Inn Hartford - New Britain. Please accept our most sincere apologies for the concerns you described regarding the room and pests you encountered. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartford - New Britain and I are saddened to see your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Andrew,We are sorry to hear about your recent experience at the RED ROOF INN HARTFORD - NEW BRITAIN. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the insects you reported and the cleanliness of the bathroom. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Jennifer,I appreciate you sharing your feedback following your stay at the RED ROOF INN HARTFORD - NEW BRITAIN. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the loud noise. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Narciso,Thank you for telling us about your recent visit at RED ROOF INN HARTFORD - NEW BRITAIN. I was saddened to read that the insects you reported hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hello Andrzej, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HARTFORD - NEW BRITAIN and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Jessica, Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTFORD - NEW BRITAIN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Thank you Elias, for taking the time to write a review of your stay at the Red Roof Inn Hartford - New Britain. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hola Blanca,Gracias Bueno, por tomarse el tiempo para escribir una reseña de su estadía en el Red Roof Inn Hartford - New Britain. Nuestro objetivo es brindar una estadía limpia y cómoda a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita.En su próxima estadía en RedRoof, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. ¡Gracias de nuevo y esperamos que nos visites en tu próximo viaje!Atentamente,onielGestión de techo rojoEspecialista en redirección

Hello Ryan,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTFORD - NEW BRITAIN and I appreciate your 4/5 score following your stay. It is great to read that you found the hotel to be in a very safe area. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Joann,Thank you for choosing to stay at our Red Roof Inn Hartford - New Britain. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for sharing your 4/5 rating with us, Ashley. Our staff at the Red Roof Inn Hartford - New Britain was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Hey Tadeusz,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hartford - New Britain. It would be great if you could add additional comments to your feedback to let us know where we need to make adjustments in order to create a safe environment for all our gets. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with usSincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Clovis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hartford - New Britain and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Antonio,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hartford - New Britain. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor of the room, the noise the pets made and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. Rest assured that we take these complaints very seriously and will be taking them into consideration as we strive to improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Dear Nathaniel,We are sorry to hear your recent experience at the RED ROOF INN HARTFORD - NEW BRITAIN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Christian. The staff and I at the Red Roof Inn Hartford - New Britain were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding additional comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Rhiannon. The staff and I at the Red Roof Inn Hartford - New Britain appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

Dear Krystal,I appreciate you sharing your feedback following your stay at the RED ROOF INN HARTFORD - NEW BRITAIN. I was saddened to read that your stay fell short of your expectations due to the insects and any other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Julimar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTFORD - NEW BRITAIN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Sophie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hartford - New Britain. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with lack of housekeeping service and the coffee maker in the room. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. It upsets me to know we let you downRed Roof will take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,Red Roof Management

Dear Rene,I appreciate you sharing your feedback following your stay at the Red Roof Inn Hartford - New Britain. I was saddened to read that your stay fell short of your expectations due to the pests you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

Dear Carlos,Thank you for your participation in our guest survey after your recent stay with us at the RED ROOF INN HARTFORD - NEW BRITAIN. You indicated that your stay was dampened by the smell of smoke, which was regrettable to read. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Shelle,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hartford - New Britain. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 2/5 score. You indicated that you were unsatisfied with the odor in the room, missing furniture and encounter with staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

Hello Sonia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTFORD - NEW BRITAIN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Marek, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARTFORD - NEW BRITAIN and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Angel, Everyone here at the Red Roof Inn Hartford - New Britain was proud to see your 5/5 score. I am happy that our very helpful receptionist pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. With thanks, Red Roof Management

Thank you for taking a moment to leave a review, Kayla. The staff and I at the Red Roof Inn Hartford - New Britain appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Michael. The staff and I at the Red Roof Inn Hartford - New Britain appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Thank you, Tamara, for telling us about your stay at the Red Roof Inn Hartford - New Britain. I am glad you found the condition of the lobby and your room to be very nice. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Dear Rabah, Thank you for taking the time to tell us about your stay at the Red Roof Inn Hartford - New Britain. I am disappointed that your experience did not meet your expectations, as you indicated that you requested service for room cleaning, the manager was rude and all the other concerns that dampened your visit. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. Red Roof's goal is to provide clean and comfortable accommodations for all guests and we are sorry this was not achieved with your visit, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Thank you Rozanda, for taking the time to share your feedback regarding your experience at the Red Roof Inn Hartford - New Britain. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Rozanda, I don't know if you'll find it in your heart to forgive us for letting you down and lowering your expectation for our brand, but please accept our most sincerest apologies. It's important for you to know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. With deep regrets I've shared your feedback management. We would love the opportunity of having you stay with us once more so we can reassure ourselves of providing our "awesome" guests with that ideal experience they paid for using their hard earned money.Sincerely,OnielRedRoof Management Rediresponse Specialist

Hi Linda,Thank you for taking the time to write a review of your stay at the Red Roof Inn Hartford - New Britain and I'm truly sorry for the experience you had, seeing that it wasn't the ideal encounter and that's what we're aiming for. Relative to your charges, our apologies. However, I must advise you if you weren't aware before, when using a card to hold a room with us we normally advise that the card could be charge anytime after or a few minutes ahead the check-in time. Nevertheless Linda, please accept our apologies for any hinderance during your time here with us. I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 5/5 satisfaction score mark!Sincerely,RedRoof Management

Thank you for your positive rating, Miguel, following your stay at the Red Roof Inn Hartford - New Britain. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Nicole, for rating your recent stay at the Red Roof Inn Hartford - New Britain. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Hello Janet, The staff at the Red Roof Inn Hartford - New Britain and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Eric,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Hartford - New Britain. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hi Dione,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Hartford - New Britain. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Thank you, Gabrielle, for taking the time to tell us about your stay at the Red Roof Inn Hartford - New Britain. I am disappointed that your experience did not meet your full expectations, as you indicated children were running up and down the halls, your room did not have a small refrigerator and all the other concerns you mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Elizabeth,Thank you for taking the time to tell us about your experience at the RED ROOF INN HARTFORD - NEW BRITAIN. We are truly disheartened that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold here at Red Roof. I have escalated your concerns to have these matters reviewed. Your feedback is very important to us, as it will help us to improve our services.Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management