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Beoordelingen van Mountaineer Casino Resort

3.5 out of 5
Mountaineer Casino Resort
1420 Mountaineer Circle, New Cumberland, WV

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 345 van 950 beoordelingen" "
Gastenscore: 8 - Goed. 309 van 950 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 950 beoordelingen" "
Gastenscore: 4 - Matig. 78 van 950 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 56 van 950 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Suzanne, Oberlin

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love staying in the lodge because of the balcony. But talk about filthy… You could write your name on all the furniture in the dust. No cups in the bathroom, no regular coffee, one coffee cup. But the staff is phenomenal. But nowhere to eat anything decent after 8 PM. The sports bar says they’re open till 10 but they don’t say there’s no food after eight. They have raised the rates quite a bit, but we still like coming here cause it’s convenient to our property two hours away.
1 nacht verbleven in mei 2024
Reactie van Irene op 6 mei 2024
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8/10 – Goed

Charles

Zakenreiziger
Positief: Netheid, personeel en service
Restaurants weren’t open
1 nacht verbleven in april 2024
Reactie van Irene op 3 mei 2024
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6/10 – Redelijk

Amanda

Reisde met familie
I was very disappointed that no coffee was available anywhere in the morning, i drank the coffee in my room the night before, therefore expected coffee available in the lobby in the morning, since the only restaurant that serves coffee doesn't open until 7am. I was also disappointed that the spa was not open during the week as i took my mother and was going to surprise her with a facial treatment, why can't someone be on-call? Seems like only the people that book on weekends get the better experience. Restaurant hours are very inconvenient. On a positive note the staff at the bar was very friendly, and the room was very clean! I will come back, as i do like this venue,
1 nacht verbleven in april 2024
Reactie van Irene op 17 apr 2024
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10/10 – Uitstekend

duane

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Irene op 17 apr 2024
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2/10 – Ontzettend slecht

Dallas

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
The room for over $240 for one night was disgusting. Crumbs all in the mattress, hair on the sink and shower wall, yellow stains around the faucet and on the ceiling in the bathroom. Staff was accommodating to give us a new room but I would still never stay here again.
1 nacht verbleven in april 2024
Reactie van Irene op 15 apr 2024
We will address this directly. Thanks for your feedback!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in april 2024
Reactie van Irene op 9 apr 2024
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6/10 – Redelijk

Alexa, astoria

Positief: Netheid, personeel en service
The room was clean and good sized. Food options are limited. The steak sandwich was excellent. Overcharging ATM 6.99 Bottle of soda $4 Hinges on bathroom door were rusted and rust was running onto the door frame.
2 nachten verbleven in april 2024
Reactie van Irene op 6 apr 2024
Thanks for staying with us. We will be addressing your concerns.

6/10 – Redelijk

Heather

Reisde met familie
Had to return to the desk 3 times for check in, after being told at 2:30 the room would be ready at 3 instead of 4. At 3:55 room still not available (after waiting in line for quite some time) and actually told to get back in line because a phone call could not be made until 4:00.
1 nacht verbleven in maart 2024
Reactie van Irene op 18 mrt 2024
Thanks for your feedback. We will address this directly.

8/10 – Goed

Arnita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Irene op 19 mrt 2024
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10/10 – Uitstekend

Elena

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved my visit with mountaineer! Clean, Safe, Quiet, and so much fun!
1 nacht verbleven in maart 2024
Reactie van Irene op 4 mrt 2024
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8/10 – Goed

Clint

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Irene op 4 mrt 2024
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10/10 – Uitstekend

jeffrey

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
very clean the hotel room we had. what we didn't care for is when we checked in, the check in lady kept harping about a players card. We told her we didn't have one, but she did insist us to get one. told her once we we settled in, we will get one. she tell us about the $10 free play. We haven't been there for years. We will come back again though. This issue will not keep us from staying at the Mountaineer.
1 nacht verbleven in februari 2024
Reactie van Irene op 2 mrt 2024
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8/10 – Goed

amy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean, friendly staff. Rooms large in hotel (cant speak as to lodge). Drinks at bars reasonably priced as compared to other casinos in PA ans MD. Downside only 1 dining option on a monday night after 7. Surrounding area does not have any restaurants etc. Will definitrly go back.
1 nacht verbleven in februari 2024
Reactie van Irene op 28 feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

JANICE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for the area In which I needed to stay. Great dining options.
3 nachten verbleven in februari 2024
Reactie van Irene op 27 feb 2024
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4/10 – Matig

Marylena

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Everything was great except the bed. We got the king suite and the bed was so hard it was like laying on the floor.
1 nacht verbleven in februari 2024
Reactie van Irene op 27 feb 2024
Thanks for staying with us. We will address this directly with the housekeeping.

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Irene op 23 feb 2024
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2/10 – Ontzettend slecht

Robert

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Irene op 16 feb 2024
We will address this directly your concerns.

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for the great night stay the only thing I noticed was the mattress was way harder than most places half as nice as yours.
1 nacht verbleven in februari 2024
Reactie van Irene op 14 feb 2024
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6/10 – Redelijk

Jacqueline

1 nacht verbleven in februari 2024
Reactie van Irene op 22 mrt 2024
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4/10 – Matig

Gerri

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice as far as the resort goes very clean and convenient the bed was very comfortable! but the casino slot machines were tight and didn't pay 😞 hardly at all so I feel people won't go there if they feel like they can't win a little of their money back!
1 nacht verbleven in februari 2024
Reactie van Irene op 10 feb 2024
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8/10 – Goed

Elizabeth

1 nacht verbleven in februari 2024
Reactie van Irene op 22 mrt 2024
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4/10 – Matig

Sandra

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
There were aunts all over the bathroom when we woke up in the mo Disgusting!
1 nacht verbleven in februari 2024
Reactie van Irene op 5 feb 2024
We will address this directly. Thanks for your feedback!

10/10 – Uitstekend

Sheila

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Irene op 3 feb 2024
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10/10 – Uitstekend

Mary

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Irene op 29 jan 2024
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6/10 – Redelijk

Leea

Positief: Comfort kamer
Negatief: Netheid, personeel en service
Just bypass the hotel
When we arrived at our room it was ok, outdated but ok you could see the floor wasn’t vacuumed. But the bathroom … hair in the bathroom door more than 3 the side of the tub if u really look was dirty. I didnt Take pics of inside the tub it was dirty and the tub facet constantly leaked so that was hard to sleep over. I immediately went to the front desk where I was Told their was no manager to say something upon checkout.. ok that does me no good now.. we didn’t shower the whole weekend. Checkout time I was Told by a manager their not in charge of cleaning she could call the cleaning supervisor she may have time to talk to me. May? Talk about pass the buck! I just Told the manager I dont Have time for a Maby..
2 nachten verbleven in januari 2024

6/10 – Redelijk

Dena

Positief: Personeel en service
Average, older and dank casino. Our shower had a loud heavy stream of water all night long. The drinks should be free so you at least you feel you get something for your money.
1 nacht verbleven in januari 2024
Reactie van Irene op 22 jan 2024
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6/10 – Redelijk

Bob

Reisde met een groep, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The mahogany "sports bar" should be renamed restaurant. We had a party of twelve, but the manager wouldn't allow the staff to combine tables to accommodate us or turn up the volune on the televisions while the football game wss on. Instead we had to listen to pop music. Even the food for the sports bar was brought accross the building on a dirty cart. Don't think that we'll be eating there again.
1 nacht verbleven in januari 2024
Reactie van Irene op 15 jan 2024
We will address this directly. Thanks for your feedback!

10/10 – Uitstekend

jeffery

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We love this place.. great to have a few drinks gamble and head safely back to the room. The only issue we have ever had was at checkin.. the front desk staff is not the most attentive or friendly..during check in the other, the girl was more interested in talking on her phone than checking us in.
2 nachten verbleven in januari 2024
Reactie van Irene op 15 jan 2024
Thanks for staying with us. We will address this directly.

10/10 – Uitstekend

christina

1 nacht verbleven in januari 2024
Reactie van Irene op 9 jan 2024
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10/10 – Uitstekend

Khaled

1 nacht verbleven in juli 2023
Reactie van Irene op 5 jan 2024
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10/10 – Uitstekend

Kenneth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large facility and property. Good for walking or jogging outdoors. Nice pool and whirlpool area. Parking easy and casino very clean and roomy.
1 nacht verbleven in december 2023
Reactie van Irene op 26 dec 2023
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10/10 – Uitstekend

Alicia

1 nacht verbleven in december 2023
Reactie van Irene op 15 jan 2024
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2/10 – Ontzettend slecht

Dalyn

Positief: Personeel en service, voorzieningen
The only restaurant open, Gatsby restaurant had low quality and expensive food. The bathtub drain plug did not hold water and the phone in the room was unable to connect with the front desk. I also found out upon arrival that Expedia charges $60 per day more than if you book the hotel directly
2 nachten verbleven in december 2023
Reactie van Irene op 23 dec 2023
We will address this directly. Thanks for your feedback!

8/10 – Goed

JEORJIANA

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was not a far drive. Room were clean and big. Everybody was nice and helpful.
1 nacht verbleven in december 2023
Reactie van Irene op 11 dec 2023
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10/10 – Uitstekend

Mark G

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Irene op 11 dec 2023
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6/10 – Redelijk

Genene

Reisde met een groep
We booked months ahead but when we arrived we were put in the old part of hotel instead of new part and we were not happy about that. The hotel was not packed at all which is why we should have been placed in the nicer newer part of hotel. Also, the hotel smelled so badly of smoke, we were congested and coughing all night. We are non-smokers and we smelled of smoke horribly.
1 nacht verbleven in december 2023
Reactie van Irene op 8 dec 2023
Thanks for your feedback. Sorry but you booked in the lodge which the rate is lower than the hotel.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Irene op 4 dec 2023
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8/10 – Goed

Robert J Delegram

1 nacht verbleven in oktober 2023
Reactie van Irene op 22 nov 2023
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8/10 – Goed

Jennifer

1 nacht verbleven in november 2023
Reactie van Irene op 22 nov 2023
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6/10 – Redelijk

Debbie

1 nacht verbleven in oktober 2023
Reactie van Irene op 4 dec 2023
Thanks for your feedback. We will be addressing your concerns..

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Irene op 4 nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Yvonne M., Wexford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Irene op 30 okt 2023
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6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Convenient to stay if you like gambling
Rooms are showing its age! Bathrooms require major remodeling. They won't allow checkout after 11 am which is not convenient! After playing in casino for the entire night they expect guests to leave by 11!!
1 nacht verbleven in oktober 2023
Reactie van Irene op 25 okt 2023
We're in the process of remodeling all the lodge bathrooms. Thanks for your feedback!

8/10 – Goed

DANA

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in oktober 2023
Reactie van Irene op 10 okt 2023
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8/10 – Goed

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We like the convenience to the casino and the pool and hot tub.
1 nacht verbleven in oktober 2023
Reactie van Irene op 10 okt 2023
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10/10 – Uitstekend

Jody

1 nacht verbleven in oktober 2023
Reactie van Irene op 30 okt 2023
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10/10 – Uitstekend

JEFF

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
T
1 nacht verbleven in oktober 2023
Reactie van Irene op 9 okt 2023
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4/10 – Matig

Michael

Reisde met partner
Negatief: Personeel en service
Many workers were very nice, polite and pleasant however we had a three bad experiences with two of the woman at the front desk. Very rude, abrupt and unhelpful.
1 nacht verbleven in oktober 2023
Reactie van Irene op 6 okt 2023
We will address this directly. Thanks for your feedback!

8/10 – Goed

Jeffrey

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value for a reasonable price.
Check in was fast and easy. The room was nicely appointed. Staff was extremely friendly and courteous. The only reason I did not rate as excellent was that instead of having housekeeping clean the rooms daily (was for a three night stay) or even providing towels and other things, we were told that we have to call the front desk and ask for them (which, in all fairness to them, that may be due to post-covid policies). Hotel was pet friendly. Would recommend.
3 nachten verbleven in september 2023
Reactie van Irene op 4 okt 2023
Thanks for staying with us. We appreciate your feedback.

8/10 – Goed

ANASTASIOS

Positief: Netheid, voorzieningen
Property is fine
1 nacht verbleven in oktober 2023
Reactie van Irene op 4 okt 2023
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