Exterieur

Beoordelingen van New Orleans Marriott

4 out of 5
New Orleans Marriott
555 Canal St, New Orleans, LA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 889 van 1717 beoordelingen" "
Gastenscore: 8 - Goed. 439 van 1717 beoordelingen" "
Gastenscore: 6 - Redelijk. 219 van 1717 beoordelingen" "
Gastenscore: 4 - Matig. 96 van 1717 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 74 van 1717 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Thomas

Reisde met partner
Negatief: Personeel en service
It was ok but I didn't like the service of the people at the front desk it took my longer than it should of to check in and the rooms wasn't all that but I did like the service of the luggage handlers and the maids they was very professional but the front desk don't have enough staff and they don't have the best people friendly attitudes
2 nachten verbleven in mei 2024
Reactie van Resident Manager op 20 mei 2024
Dear Thomas, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk and for the inconvenience caused by the delay upon check-in. We know a first impression is essential, and what you experienced is not typical. Please know that we will address your comments with our team to ensure they are not repeated, and we are grateful for your feedback. On the positive side, we appreciate you mentioning our bell desk and housekeeping team. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely, Javier Rodriguez Resident Manager

2/10 – Ontzettend slecht

Dominique, Wake forest

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Overall, the property was nice but I did not get the credit I was suppose to get for tourist activities. I called to speak with a representative and told they were another representative would reach back out with in 72 hours. I haven't heard from anybody
3 nachten verbleven in mei 2024

6/10 – Redelijk

Mohammad

Reisde met een groep
Positief: Personeel en service
we were stiffed with " Daily Destination Fee " which took away any savings from buying a package deal from Expedia! This was not disclosed at the time of purchase.
4 nachten verbleven in mei 2024
Reactie van Resident Manager op 20 mei 2024
Dear Mohammad, Thank you for reviewing your recent stay with us. We regret your disappointment with the destination fee associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We appreciate your business and hope to have another opportunity to serve you again whenever you are in the area.Sincerely, Javier Rodriguez Resident Manager

6/10 – Redelijk

Luis

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Overall great property however, room was dirty. After taking a closer inspection of the room, it was observed that the bathroom was not clean. It had vomit stains on the side, as if the people before me had a little to much fun on bourbon street. Overall would good but would have been better if it was cleaner. 2/5 stars.
1 nacht verbleven in mei 2024
Reactie van Resident Manager op 17 mei 2024
Dear Luis, Thank you for evaluating your stay. We are happy to know you enjoyed your time with us overall. However, we are sorry you had issues with the housekeeping oversights in your room. We want to exceed every guest's expectations, so we are disappointed this did not happen during your visit. Your concerns have been shared with our team, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to make it up to you!Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Abdlellah, Elmwood Park

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van Resident Manager op 16 mei 2024
Dear Abdlellah, Thank you for the perfect rating. We are glad you had a wonderful time at New Orleans Marriott. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Javier Rodriguez Resident Manager

6/10 – Redelijk

Fatiyah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
It was very clean and staff was professional. They could have a microwave in the room and also should have complimentary breakfast. That breakfast was to expensive just to be below average
3 nachten verbleven in mei 2024
Reactie van Resident Manager op 15 mei 2024
Dear Fatiyah, Thank you for sharing the specifics of your stay with us. We are sorry you were disappointed by not having a microwave in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your visit more comfortable; we are always here to help. We also regret your disappointment with our breakfast options. We appreciate your remarks and will share them appropriately. We hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Mayu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Resident Manager op 14 mei 2024
Dear Mayu, We are delighted you had an outstanding stay at the New Orleans Marriott and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Javier Rodriguez Resident Manager

8/10 – Goed

FRANCINA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was great. What I didn’t like was parking at the hotel, rate of $49 per night.
2 nachten verbleven in mei 2024
Reactie van Resident Manager op 13 mei 2024
Dear Valued Guest, Thank you for taking the time to leave feedback about New Orleans Marriott. We are glad you loved our friendly service, delicious breakfast offerings, and clean accommodations. That said, we are sorry for not meeting your expectations and for your disappointment with the WiFi costs. We appreciate your remarks and will share them appropriately. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Robert

Positief: Voorzieningen
.
1 nacht verbleven in mei 2024
Reactie van Resident Manager op 12 mei 2024
Dear Robert, We are thrilled you had an excellent stay at New Orleans Marriott, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Alex

It was noce
2 nachten verbleven in maart 2024
Reactie van Resident Manager op 11 mei 2024
Dear Alex, On behalf of our team at New Orleans Marriott, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to New Orleans.Sincerely, Javier Rodriguez Resident Manager

8/10 – Goed

Chanequa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The price to park is a little to high. And the room was basic and small .
2 nachten verbleven in mei 2024
Reactie van Resident Manager op 10 mei 2024
Dear Chanequa, Thank you for the review of New Orleans Marriott. While we appreciate your nice rating, we are disappointed you had some concerns with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We also regret your disappointment with the parking costs. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Resident Manager op 9 mei 2024
Dear Michael, Thank you for sharing a nice rating of your experience at the New Orleans Marriott. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Sincerely, Javier Rodriguez Resident Manager

2/10 – Ontzettend slecht

Kiara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Resident Manager op 8 mei 2024
Dear Kiara, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are sorry your visit did not live up to your expectations and hope you will give us another opportunity to regain your trust. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quality hotel, professional staff
4 nachten verbleven in mei 2024
Reactie van Resident Manager op 7 mei 2024
Dear Thomas, Thank you for reviewing your stay at the New Orleans Marriott. We strive to ensure every guest has a comfortable and relaxing stay and will be sure to share your compliments with our team. It was a pleasure accommodating you, and we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

8/10 – Goed

Ajamu, Houston

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Great location to be near the action, however you can tell that the hotel is a bit older.
2 nachten verbleven in april 2024
Reactie van Resident Manager op 6 mei 2024
Dear Ajamu, Thank you for your feedback regarding your stay at New Orleans Marriott. We appreciate your nice rating and are glad our location was perfect for your needs. That said, we regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again, and we look forward to being your hotel of choice every time you are in the area. Sincerely, Javier Rodriguez Resident Manager

4/10 – Matig

STEVE

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
Bad experience with the parking valet. He entered vehicle while wife was seated. He was attempting to move our vehicle without permission
2 nachten verbleven in mei 2024
Reactie van Resident Manager op 10 mei 2024
Dear Steve, Thank you for taking the time to share your thoughts. We apologize for the level of service you received from one of our associates during your time with us and for the inconvenience this caused you. We will convey your comments to the appropriate individuals as we are committed to reflecting the high level of hospitality we strive to give every guest. We appreciate your patience and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

chuck

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel and staff
1 nacht verbleven in mei 2024
Reactie van Resident Manager op 4 mei 2024
Dear Chuck, Thank you for your review of New Orleans Marriott. We are pleased you enjoyed your overall stay and that you particularly liked the courteous service provided by our associates. It was a pleasure hosting you, and we look forward to welcoming you again soon.Sincerely, Javier Rodriguez Resident Manager

4/10 – Matig

Raja

Negatief: Personeel en service
4 nachten verbleven in april 2024
Reactie van Resident Manager op 3 mei 2024
Dear Raja, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. We appreciate you choosing us and hope you will visit again soon. Sincerely, Javier Rodriguez Resident Manager

6/10 – Redelijk

Melissa

Cockroaches in the room, musty air. Charged incidental fee twice. Added on an activity fee that was almost $100 extra dollars. Good location and the bar is nice, but overall not worth the price ($1400 all told for four nights).
4 nachten verbleven in april 2024
Reactie van Resident Manager op 4 mei 2024
Dear Melissa, Thank you for sharing your feedback. We apologize for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your remarks with the appropriate individuals as we always look for ways to improve. We are also sorry for the cleanliness issues you had in your room. We value your comments and will convey them to our team. We are grateful for your patience and hope you will consider giving us a second chance the next time you are in the area. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Kim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Adjacent to the French Quarter and in walking distance to Caesars.
6 nachten verbleven in april 2024
Reactie van Resident Manager op 1 mei 2024
Dear Kim, Thank you for being our guest at the New Orleans Marriott. We are glad you had a great time with us and that our location was perfect for your needs. It was a pleasure accommodating you, and we look forward to your return visit. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

cheryl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I dont like the resort fee of 20.00 everyday. Having to pay for wifi is a joke in this day and age. Very nice lobby. Food and drinks were good Staff very nice and friendly. Carpets need a deep clean or replaced Great location
2 nachten verbleven in april 2024
Reactie van Resident Manager op 1 mei 2024
Dear Cheryl, Thank you for choosing New Orleans Marriott. We are glad our associates left a lasting impression and that you loved our convenient location and beautiful lobby area. We are also happy you loved our delicious food and drink offerings. That said, we are sorry for the concerns you had with our carpets. We will share your remarks with our team as we always look for ways to improve. We also regret your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we appreciate your feedback. It was our pleasure hosting you, and we look forward to your next stay. Sincerely, Javier Rodriguez Resident Manager

4/10 – Matig

Mitchell

Reisde met familie
Room smelled like an old smoking room. Front desk stated that is just how our rooms smell. People passed out and panhandling outside property on the sidewalk. Bathroom was extremely small with no bath fan.
3 nachten verbleven in april 2024
Reactie van Resident Manager op 30 apr 2024
Dear Mitchell, Thank you for the review and for sharing your experience. We apologize for not meeting your expectations and for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns and appreciate you bringing this to our attention. We are also sorry for your disappointment with the size of the bathroom. We value your comments and will address them appropriately. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Arlyne, New York

Positief: Voorzieningen
Centrally located
3 nachten verbleven in april 2024
Reactie van Resident Manager op 28 apr 2024
Dear Arlyne, We are delighted we exceeded your expectations for a memorable stay at New Orleans Marriott and appreciate you sharing your experience with other travelers. We are glad our location was perfect for your travel needs. Thank you for choosing us, and we look forward to seeing you on your next visit to New Orleans. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

David

Zakenreiziger, Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Ve
5 nachten verbleven in april 2024
Reactie van Resident Manager op 28 apr 2024
Dear David, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New Orleans Marriott. We look forward to your return and wish you all the best with your future travels. Sincerely, Javier Rodriguez Resident Manager

6/10 – Redelijk

D

Positief: Personeel en service
3 nachten verbleven in april 2024
Reactie van Resident Manager op 28 apr 2024
Dear Valued Guest, Thank you for your visit. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Tiffany, Biloxi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a great birthday weekend there. Felt very safe and there was easy access to everything going on in the French Quarter fest!
2 nachten verbleven in april 2024
Reactie van Resident Manager op 26 apr 2024
Dear Tiffany, We love it when people include us in their special celebrations; therefore, we are glad we could help make your birthday an enjoyable event. We are happy our location perfectly suited your travel needs and that you had a great time with us. Thank you for your comments, and we look forward to your return. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Tera

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Resident Manager op 23 apr 2024
Dear Tera, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at New Orleans Marriott, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Terry

Positief: Netheid, voorzieningen
I love staying here! We stay here every time we visit New Orleans
2 nachten verbleven in februari 2024
Reactie van Resident Manager op 22 apr 2024
Dear Terry, It is always a pleasure to read from our loyal guests and to know we are continually exceeding expectations. We are glad to know you enjoyed your stay. We appreciate your kind review and look forward to your next stay at New Orleans Marriott.Sincerely, Javier Rodriguez Resident Manager

4/10 – Matig

Samuel

3 nachten verbleven in april 2024
Reactie van Resident Manager op 12 mei 2024
Dear Samuel, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely, Javier Rodriguez Resident Manager

8/10 – Goed

JOSEPH C

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We reserved a suite our room was unavailablendue to over booking 2 out of 4 nights. We the same excuse "sorry our staff made an error" 2 night in a row. Unacceptable and very inconvienent.
4 nachten verbleven in april 2024
Reactie van GENERAL MANAGER op 27 apr 2024
Dear Joseph, Thank you for visiting us. While we appreciate your nice rating, we are sorry for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Javier Rodriguez Resident Manager

8/10 – Goed

Sal Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
4 nachten verbleven in april 2024
Reactie van Resident Manager op 16 apr 2024
Dear M. Joseph, We are delighted we exceeded your expectations for a memorable stay at New Orleans Marriott. We agree that we have an outstanding location and hope you were able to visit the French Market, which boasts three centuries of history and six blocks of shopping. Thank you for being our guest, and we look forward to seeing you on your next visit to New Orleans. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

MANDRIKA, RICHMOND HILL

4 nachten verbleven in april 2024
Reactie van Resident Manager op 17 apr 2024
Dear Mandrika, Thank you for choosing New Orleans Marriott. We were pleased we exceeded your expectations during your visit. If you find yourself in our area again, we look forward to having another opportunity to provide you with an exceptional stay. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Stacey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Resident Manager op 17 apr 2024
Dear Stacey, It is wonderful to know you enjoyed everything about your time at New Orleans Marriott and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We appreciate your kind rating and look forward to you being able to stay with us again soon. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Guiteu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in april 2024
Reactie van Resident Manager op 16 apr 2024
Dear Guiteu, Thank you for rating your experience at New Orleans Marriott. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Denise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was professional and friendly. Beautiful hotel, wonderful room, delicious food and the drinks were spot on.
1 nacht verbleven in april 2024
Reactie van Resident Manager op 16 apr 2024
Dear Denise, Thank you for reviewing your recent stay at New Orleans Marriott. We are glad our associates exceeded your expectations and that you loved our well-appointed accommodations and delicious food offerings. We will share your kind words with everyone for their job well done. It was a pleasure welcoming you, and we look forward to you choosing us every time your travels bring you to our area. Sincerely, Javier Rodriguez Resident Manager

6/10 – Redelijk

Bob

Reisde met een groep
Positief: Netheid
Convenient
2 nachten verbleven in april 2024
Reactie van Resident Manager op 15 apr 2024
Dear Bob, Thank you for your stay. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect visit you deserve. Sincerely, Javier Rodriguez Resident Manager

4/10 – Matig

Yarima

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Resident Manager op 15 apr 2024
Dear Yarima, Thank you for visiting us. We genuinely regret you did not enjoy your stay and want to extend our apologies for not living up to your expectations. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Sheila

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, convenient to walk to French Quarter, great restaurants near by. Staff was very helpful and friendly.
4 nachten verbleven in april 2024
Reactie van Resident Manager op 10 apr 2024
Dear Sheila, Thank you for making New Orleans Marriott a part of your travel plans. We are glad you loved the thoughtful hospitality from our associates and will share your kind remarks with everyone. It was also great to know our location was perfect for your needs. It was a pleasure serving you, and we look forward to your return visit. Sincerely, Javier Rodriguez Resident Manager

8/10 – Goed

Jolonda

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved it
2 nachten verbleven in april 2024
Reactie van Resident Manager op 10 apr 2024
Dear Jolonda, We are happy you chose New Orleans Marriott for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Nathalia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property
2 nachten verbleven in april 2024
Reactie van Resident Manager op 8 apr 2024
Dear Nathalia, It was a pleasure receiving your fantastic rating for New Orleans Marriott. We are glad we exceeded your expectations and appreciate your comments regarding our well-kept property. Thank you for being our guest; we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staffs are nice and friendly. Hotel is clean and comfortable but small bathroom.
1 nacht verbleven in april 2024
Reactie van Resident Manager op 8 apr 2024
Dear Joel, Thank you for the review and for taking the time to recognize New Orleans Marriott. We are delighted to know how much you enjoyed our clean property and the excellent service provided by our associates. That said, we regret the concerns you had regarding the size of your bathroom. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you once more, and we look forward to hosting you again soon. Sincerely, Javier Rodriguez Resident Manager

8/10 – Goed

Ashley, Old Greenwich

Reisde met familie
Positief: Voorzieningen
The property was tired and the rooms could use an update. Service was slow but the people were very nice.
2 nachten verbleven in april 2024
Reactie van Resident Manager op 9 apr 2024
Dear Ashley, Thank you for making New Orleans Marriott a part of your travel plans. We appreciate your nice rating and are happy to see you liked some aspects of your visit. That said, we regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. It was a pleasure welcoming you, and we look forward to you choosing us again soon. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

michele

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
convenient to everything in the french quarter
4 nachten verbleven in maart 2024
Reactie van Resident Manager op 12 apr 2024
Dear Michele, It is a pleasure to read your review about New Orleans Marriott. We are glad our location was convenient for everything you wanted to do on this visit. Thank you for choosing us, and we look forward to your return visit. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Jerry, Allegan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Resident Manager op 1 apr 2024
Dear Jerry, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at New Orleans Marriott, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Javier Rodriguez Resident Manager

6/10 – Redelijk

Sherry

Zakenreiziger
Positief: Personeel en service
Overall it's good. The room I was in, I didn't feel it's a 4 star hotel though.
3 nachten verbleven in maart 2024
Reactie van Resident Manager op 1 apr 2024
Dear Sherry, Thank you for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. We appreciate you for sharing your valuable feedback as we are continually striving to improve our guest experience. We hope you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely, Javier Rodriguez Resident Manager

6/10 – Redelijk

Sherry

Zakenreiziger
Positief: Personeel en service
Overall. It’s good
3 nachten verbleven in maart 2024
Reactie van Resident Manager op 28 mrt 2024
Dear Sherry, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Bryan Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in februari 2024
Reactie van Resident Manager op 28 mrt 2024
Dear Mr. Christopher, Thank you for the perfect rating of your time at New Orleans Marriott. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Nakeasha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!!! Water was a little slow draining from the tub but the overall experience was great!!!
2 nachten verbleven in maart 2024
Reactie van Resident Manager op 19 mrt 2024
Dear Nakeasha, We appreciate you leaving your outstanding rating regarding your recent visit to the New Orleans Marriott. It is a pleasure to know you enjoyed all that we have to offer. That said, we regret not meeting some of your expectations. Thank you for all your remarks, and we look forward to having a chance to serve you again in the future. Sincerely, Javier Rodriguez Resident Manager

4/10 – Matig

Lukesha

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking rates $50 a day for guest who chose your establishment for their stay. Tourist fees and a $20 a day fee for gift cards that your more than liely not going to use because you have your teip planned already.I will not stay next time. At least include this in your stay fees or give the customer the option.
2 nachten verbleven in maart 2024
Reactie van Resident Manager op 19 mrt 2024
Dear Lukesha, Thank you for taking the time to post your online review. We apologize for not meeting your expectations and for your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we appreciate your comments. We are grateful for your patience and hope to see you again the next time you visit the area. Sincerely, Javier Rodriguez Resident Manager

10/10 – Uitstekend

Christeen

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
2 nachten verbleven in maart 2024
Reactie van Resident Manager op 18 mrt 2024
Dear Christeen, On behalf of our team at New Orleans Marriott, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Sincerely, Javier Rodriguez Resident Manager