Receptie

Beoordelingen van Courtyard by Marriott New York Manhattan/Times Square

3 out of 5

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 535 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 307 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1000 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Maria Alejandra

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really good, just a tony bit confusing to get to from the train and the construction makes a bit hard but overall pretty good
3 nachten verbleven in mei 2024
Reactie van Senior Operations Manager op 28 mei 2024
Dear Maria Alejandra, Thank you for choosing Courtyard New York Manhattan/Times Square and taking the time to review your stay with us. We're glad you had a good stay despite the minor confusion from the train and nearby construction. We appreciate your understanding and hope to welcome you back for an even better experience.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Paul

Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Senior Operations Manager op 28 mei 2024
Dear Paul, Thanks for sharing your kind rating for Courtyard New York Manhattan/Times Square. We are pleased you enjoyed your stay with us and hope to see you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Susana

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staff members were incredibly kind, helpful, patient, and caring. 10/10 service from the staff. Give them a raise!
1 nacht verbleven in mei 2024
Reactie van Senior Operations Manager op 25 mei 2024
Dear Susana, Thank you for your glowing review! We're thrilled to read that you had a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and well-cared for are our top priorities, and we're delighted that our team exceeded your expectations. Your satisfaction is our greatest reward, and we can't wait to welcome you back to Courtyard New York Manhattan/Times Square for another enjoyable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Phuong, Houston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2024
Reactie van Senior Operations Manager op 23 mei 2024
Dear Phuong, We appreciate you taking the time to leave your generous rating regarding your recent visit to Courtyard New York Manhattan/Times Square. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Deborah

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No hubo empatía
1 nacht verbleven in februari 2024
Reactie van Senior Operations Manager op 22 mei 2024
Dear Deborah, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences that were not addressed. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guests' experience. It was a pleasure hosting your visit, and we look forward to seeing you again at Courtyard New York Manhattan/Times Square. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Arnold

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was a wonderful stay. Very clean and great room. The staff was exceptionally good. Definitely would comw back!
3 nachten verbleven in mei 2024
Reactie van Senior Operations Manager op 20 mei 2024
Dear Arnold, Thank you for your glowing review! We are delighted to read that you had such a wonderful experience, from the comfort of your room to your interactions with our excellent team. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're thrilled that you have already decided to stay with us again. We look forward to welcoming you back to Courtyard New York Manhattan/Times Square for another memorable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff friendly, knowledgeable and helpful
2 nachten verbleven in mei 2024
Reactie van Senior Operations Manager op 20 mei 2024
Dear Richard, We are flattered by your generous review of Courtyard New York Manhattan/Times Square. It is very kind of you to recognize our devoted staff for their hospitable service, and we'll share your compliments with our team to let them know their efforts are appreciated. Reviews like yours make our efforts worthwhile, and we would be honored to welcome you back for another fantastic stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Juilette

Reisde met familie
Positief: Netheid, personeel en service
Great location right in the heart of NYC and close to Times Square. Clean hotel and room. Staff was pleasant and helpful. Great stay, no complaints.
4 nachten verbleven in mei 2024
Reactie van Senior Operations Manager op 24 mei 2024
Dear Juilette, Thank you for choosing Courtyard New York Manhattan/Times Square and taking the time to post a review. We're delighted you enjoyed everything about your stay and loved the convenience of being close to Times Square. It's also great to know our clean hotel and pleasant staff contributed to your overall satisfaction. Reviews like yours make our efforts worthwhile, and we would be honored to welcome you back for another fantastic stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Regla Ismaray

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice experience to stay at Courtyard by Marriott New York Manhattan/Times Square. It's a perfect spot if you want to be near of the heart of the city. I really enjoy the environment, the staff was very attentive and polite. The room's conditions were clean and comfortable.
3 nachten verbleven in mei 2024
Reactie van Senior Operations Manager op 16 mei 2024
Dear Regla Ismaray, We're thrilled to read that you found Courtyard New York Manhattan/Times Square to be the perfect spot for being near the heart of the city! It's heartening to know that you enjoyed the environment and experienced attentive and polite service from our staff. We take pride in providing a clean and welcoming atmosphere, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we hope to see you again.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Corina

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The convenience of the location was great. The washroom faucet in the basin was dated. Would have liked a room with a better view.
2 nachten verbleven in mei 2024
Reactie van Senior Operations Manager op 14 mei 2024
Dear Corina, Thank you for choosing Courtyard New York Manhattan/Times Square and sharing your experience. We're delighted to read that you found our hotel's location convenient for your stay. Your feedback regarding the washroom faucet and the room view is appreciated, and we'll be sure to give that careful thought as we continue to improve our accommodations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Alexandre

Positief: Netheid, personeel en service
The overall services was good
4 nachten verbleven in mei 2024
Reactie van Senior Operations Manager op 6 mei 2024
Dear Alexandre, We are incredibly pleased you enjoyed your stay at Courtyard New York Manhattan/Times Square, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Manhattan.Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 – Uitstekend

Marcela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comodidad y espacio en Habitación y baño
5 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 3 mei 2024
Dear Marcela, Thank you for choosing Courtyard New York Manhattan/Times Square and taking the time to leave your outstanding feedback. We are glad that everything went well during your time with us and that our comfortable rooms made for a memorable experience! We hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Jessenia RodriguezSenior Operations Manager

8/10 – Goed

LILIANA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 4 mei 2024
Dear Liliana, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for another great visit.Sincerely,Jessenia RodriguezSenior Operations Manager

8/10 – Goed

mandi

Positief: Netheid, personeel en service
Staff was great! Hotel is in an excellent location. However, it needs a little TLC. It’s clean, it just takes better photos than in person.
4 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 1 mei 2024
Dear Mandi, It is always a pleasure to have our associates recognized, and we are pleased that our great location was perfect for your visit. We are grateful for each of your comments, including those about the updating of our property, as we continually strive to improve our guest experience. Thank you for staying at Courtyard New York Manhattan/Times Square and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to Manhattan. Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was all great. Staff friendly n informative.
2 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 1 mei 2024
Dear Michael, We are incredibly pleased you enjoyed your stay at Courtyard New York Manhattan/Times Square. It is lovely to know that your interactions with our staff have been so exceptional. It is important that all of our guests enjoy a comfortable and carefree stay. Thank you for recommending us to future guests, and we hope to see you again soon.Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 – Uitstekend

Brooke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone was very helpful.
3 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 29 apr 2024
Dear Brooke, Thank you for sharing your wonderful experience at the Courtyard New York Manhattan/Times Square during your recent stay. We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We appreciate you visiting our hotel and hope to welcome you again the next time that you are in New York. Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 – Redelijk

Christina

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
Small rooms
1 nacht verbleven in april 2024
Reactie van Senior Operations Manager op 29 apr 2024
Dear Christina, Thank you for taking the time to share your feedback with us. We always aim to provide every guest with the excellent experience expected of us; however, we are sorry for not meeting your expectations regarding the size of the room. Apart from this, we hope the rest of your stay was pleasant, and we hope to welcome you back.Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 – Redelijk

Lilian

Positief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 26 apr 2024
Dear Lilian, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Dolores

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was phenomenal.
1 nacht verbleven in april 2024
Reactie van Senior Operations Manager op 25 apr 2024
Dear Dolores, We are flattered by your generous review. It is very kind of you to recognize our devoted staff for their hospitable service. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. Thank you for choosing Courtyard New York Manhattan/Times Square; we look forward to your next visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

6/10 – Redelijk

Saiid

Reisde met familie
Negatief: Voorzieningen
i expected the parking expense to be born by the hotel. needs to make it clear at check ins that there is a parking fee
1 nacht verbleven in april 2024
Reactie van Senior Operations Manager op 21 apr 2024
Dear Saiid, Thank you for staying with us and reviewing your experience. We never intend to disappoint; therefore, we regret not meeting your expectations regarding our parking fees. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Bridget

4 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 8 mei 2024
Dear Bridget, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Nafis, Winchester

2 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 8 mei 2024
Dear Nafis, Thank you for choosing Courtyard New York Manhattan/Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Nancy

3 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 7 mei 2024
Dear Nancy, Thank you for staying with us! We are pleased to receive your generous rating for Courtyard New York Manhattan/Times Square. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Jessenia RodriguezSenior Operations Manager

10/10 – Uitstekend

Lorne

2 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 18 apr 2024
Dear Lorne, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Greg

1 nacht verbleven in april 2024
Reactie van Senior Operations Manager op 7 mei 2024
Dear Greg, We appreciate you choosing Courtyard New York Manhattan/Times Square and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. Thank you for being our guest. We look forward to your next visit!Sincerely,Jessenia RodriguezSenior Operations Manager

6/10 – Redelijk

Muriel

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Le personnel est très agréable et bienveillant. Les chambres sont acceptables. Elles sont sont pas vraiment faites pour 4 personnes les lits sont petits. Emplacement idéal proche des restaurants, parcs et Broadway.
2 nachten verbleven in april 2024
Reactie van Senior Operations Manager op 15 apr 2024
Dear Muriel, Thank you for sharing your feedback about your recent stay with us. We are delighted that you found our staff to be pleasant and caring, and we appreciate your kind words about our location near restaurants, parks, and Broadway. However, we apologize for any inconvenience caused by the room size and bedding arrangements not fully meeting your needs. Your feedback is important to us, and we will use it to continue improving our accommodations and services for our guests. Thank you for choosing to stay with us, and we hope to welcome you back for a much more pleasant visit soon!Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Isaac

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good for a short stay
1 nacht verbleven in april 2024
Reactie van Senior Operations Manager op 11 apr 2024
Dear Isaac, Thank you for choosing Courtyard New York Manhattan/Times Square and for your excellent review. We are glad to know that our hotel was suitable for your short stay. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

4/10 – Matig

Eric

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Staff un poco rudo a la hora de presentarle una oportunidad.
1 nacht verbleven in april 2024
Reactie van Senior Operations Manager op 9 apr 2024
Dear Eric, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Dyana

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The rooms weren't great, but who goes to NY to be in their room. The staff was amazing and location was perfect.
5 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 3 apr 2024
Dear Dyana, Thank you for writing such a kind review about your time at Courtyard New York Manhattan/Times Square. We are thrilled to read that our staff made your stay enjoyable and that you appreciated our hotel's prime location. We understand the importance of a comfortable room, and we apologize for any inconvenience you experienced. Your feedback is valuable, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Juan, San Jose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Close metro station. Quiet although close to Time Square. Standard size room. Comfortable bed.
5 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 3 apr 2024
Dear Juan, Thank you for the terrific review and for sharing it with others. We are delighted to read that you enjoyed your stay with us and loved our close proximity to the metro station, as well as the comfort of our beds. It's our goal to provide a welcoming and relaxing environment for our guests, and we're glad we could make that happen for you. Thank you for choosing Courtyard New York Manhattan/Times Square. We hope to have the opportunity to welcome you again for a future stay. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service
4 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 1 apr 2024
Dear Mary, We are delighted you enjoyed your stay at Courtyard New York Manhattan/Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to our area.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Lorraine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent friendly, welcoming staff. Always wished us a great day or a friendly “welcome back” at the end of the day. Hotel was spotless. Our room was cleaned every day. Very convenient location - steps away from Times Square and Broadway. Would totally stay again!
4 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 31 mrt 2024
Dear Lorraine, Thank you for choosing to stay with us and for taking the time to write such a glowing review. We're delighted that our friendly and welcoming staff made your stay memorable and that you found our hotel spotless and conveniently located near Times Square and Broadway. Providing exceptional service and ensuring a clean and comfortable environment for our guests are our top priorities, and we're glad our efforts paid off. It was a pleasure having you as our guest, and we hope to see you again soon at Courtyard New York Manhattan/Times Square.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is clean, convenient, and walkable to time square
2 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 29 mrt 2024
Dear Steven, Thank you for your kind words about our hotel. We are thrilled to read that you enjoyed your stay with us and appreciate you for highlighting our clean accommodation and the convenience of being close to Times Square. We strive to provide a comfortable and enjoyable experience for all our guests, and we're delighted that this was your experience. We hope to welcome you back to Courtyard New York Manhattan/Times Square again soon for another wonderful stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location in midtown!
8 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 25 mrt 2024
Dear David, Thank you for choosing Courtyard New York Manhattan/Times Square and for highlighting our convenient location in your review. We are delighted to know that your stay with us was pleasurable, and we look forward to welcoming you back for another exceptional experience.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Rahul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good staff, walking distance to all popular spots
4 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 19 mrt 2024
Dear Rahul, Thank you for your feedback! We're delighted that you found our staff hospitable and enjoyed the convenient location within walking distance of popular spots. We take pride in guests' satisfaction and are thrilled you had a pleasant stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to Courtyard New York Manhattan/Times Square again soon for another enjoyable stay!Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Devon

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great location near Time Square. Rooms are decent sized and the rates are good. The breakfast is not worth upgrading to pay for.
1 nacht verbleven in maart 2024
Reactie van Senior Operations Manager op 15 mrt 2024
Dear Devon, Thank you for sharing your experience with us! We're thrilled you enjoyed our prime location near Times Square and found our room rates to be reasonable. Your feedback regarding breakfast is valuable, and we apologize if it did not meet your expectations. We'll share this with the appropriate individuals to improve our offerings. We hope to have the pleasure of welcoming you back to Courtyard New York Manhattan/Times Square for another enjoyable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Margit, San Diego

Reisde met familie
Positief: Netheid, personeel en service
You have incredible staff!! All were so polite and full of hospitality. Your property though is tired and needs some love. A FFE spruce up would go a long ways.
1 nacht verbleven in maart 2024
Reactie van Senior Operations Manager op 12 mrt 2024
Dear Margit, Thank you for staying at Courtyard New York Manhattan/Times Square and for posting this wonderful review. We're thrilled to read that our team's politeness and hospitality left a positive impression on you. Your feedback regarding the property is valuable, and we will work on enhancing the overall experience for our guests. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Miste

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
View of Empire State Building from our 21st floor room. Only complaint would be that we could not adjust the thermostat in our room. It was a little warm so staff supplied us with a fan which helped a little.
4 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 11 mrt 2024
Dear Miste, Thank you for reviewing your stay at Courtyard New York Manhattan/Times Square. We are pleased to read that you enjoyed your overall stay, and the incredible view of the Empire State Building from your room added to your enjoyment. However, we regret your issues with the thermostat in our room. We have taken note of your observations and will share this feedback with the appropriate individuals so we can improve going forward. We appreciate you being our guest and hope to have another opportunity to welcome you back soon. Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Roberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Senior Operations Manager op 10 mrt 2024
Dear Roberto, We appreciate you leaving your excellent rating of your stay at Courtyard New York Manhattan/Times Square. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Amanda, Columbus

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were so welcoming and helpful! The bartender went above and beyond when I asked for a couple things for the room. Beds were comfy. Would absolutely stay here again.
3 nachten verbleven in februari 2024
Reactie van Senior Operations Manager op 8 mrt 2024
Dear Amanda, Thank you for choosing Courtyard New York Manhattan/Times Square and sharing your positive experience. We're thrilled to read that our staff's welcoming and helpful demeanor and the excellent service from our bartender contributed to a positive experience. It's also great to know you found the beds comfortable and that you would consider staying with us again. We look forward to welcoming you back for another enjoyable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Dawn

Positief: Staat van de accommodatie en faciliteiten
Staff was very friendly and informative. Great Location to most things zi was here to do.
3 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 8 mrt 2024
Dear Dawn, Thank you for being our guest and for your kind words! We're delighted to read that our friendly and informative staff made your stay enjoyable. It's also great to know that our location was convenient for your planned activities. We look forward to welcoming you back to Courtyard New York Manhattan/Times Square for another great experience.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

RENE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location from the property was very convenient since it was blocks away from several touristic places. Service from all the staff was very pleasant and very helpful when asking for directions and other things that asked for. the room was always clean from top to bottom. Felt very secure going to the area located.
5 nachten verbleven in januari 2024
Reactie van Senior Operations Manager op 7 mrt 2024
Dear RENE, Thank you for your fantastic review about your stay at Courtyard New York Manhattan/Times Square. We are delighted to read that you had such a wonderful experience, from our convenient location to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest. It's also great to know that your room was consistently clean and that you felt secure. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

TOMASZ

3 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 27 mrt 2024
Dear TOMASZ, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to know that you had an enjoyable stay at Courtyard New York Manhattan/Times Square. We'd love to host you again someday for another great visit.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Rose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is in an excellent location and is very walkable to area attractions. It is totally acceptable and our stay here was good. Our room was adequate. We did find someone else’s dirty socks in our room and our air conditioning didn’t work. It got really stuffy in our room so we had to open our window for some fresh air. Also, the shower configuration is a little weird and we got water on the floor. The shower head points straight at the glass door. Anyway, it was not a bad stay at all. Just a few little things. We felt safe here and it was a perfect location for us. The price was also reasonable for the location.
4 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 7 mrt 2024
Dear Rose, Thank you for being our guest and for sharing your experience with fellow travelers. We're pleased to read that you had a great stay overall and found our hotel's location convenient. However, we apologize for the cleanliness and maintenance concerns with the room. Your comments are important to us, and we will address these matters to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Jessenia Rodriguez Senior Operations Manager

8/10 – Goed

Jennifer

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen
The hotel was what we needed it to be, a safe and clean place to sleep. The rooms are rather run down, you can tell just from alot of use, however they were updating other parts of the hotel and some like the lobby area already seemed done so I would guess the rooms will get a refresh at some point too.
4 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 6 mrt 2024
Dear Jennifer, Thank you for choosing Courtyard New York Manhattan/Times Square and sharing your feedback. We're thrilled to read that we served our purpose as a safe and clean place to sleep. Your understanding of our ongoing updates is appreciated, and we value your insights. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Jean francois

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personnel très sympathique!!! Prenez note que le parking n’est pas sur place mais très proche et qu’il est super sécuritaire!!! Prendre note que les chambres ne sont pas très grande et un peu vieillot mais très propre , mais quand tu voyages a New York c’est clairement pas pour dormir 😀
3 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 5 mrt 2024
Dear Jean francois, Thank you for sharing your comments with fellow travelers regarding your time at Courtyard New York Manhattan/Times Square. We appreciate your kind words about our dedicated staff and your helpful note on the parking area. Your understanding of the room size and acknowledging their cleanliness despite being a bit dated is valuable. We're thrilled to be part of your New York experience and look forward to welcoming you back for more memorable moments.Sincerely,Jessenia Rodriguez Senior Operations Manager

2/10 – Ontzettend slecht

Connie

3 nachten verbleven in maart 2024
Reactie van Senior Operations Manager op 25 mrt 2024
Dear Connie, Thank you for leaving a rating regarding your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Jessenia Rodriguez Senior Operations Manager

2/10 – Ontzettend slecht

melanie

4 nachten verbleven in februari 2024
Reactie van Senior Operations Manager op 25 mrt 2024
Dear melanie, Thank you for taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced during your stay. We wish we could have had the opportunity to address your concerns while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Isabelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Senior Operations Manager op 4 mrt 2024
Dear Isabelle, Thank you for the excellent rating for Courtyard New York Manhattan/Times Square! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Jessenia Rodriguez Senior Operations Manager

10/10 – Uitstekend

Leidy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed for the weekend with my two kids. The room was very clean even though the hotel is being remodeled. Every staff me member that we encounter was very polite and helpful. Check in and out was super easy. Our room was supposed to be ready by 3pm but we were able to check in early at 1pm so that was great. The hotel is in a great area down the street from Bryant park and around the corner from Times Square. Sub stop also at the corner of the street. Just overall very convenient location.
2 nachten verbleven in februari 2024
Reactie van Senior Operations Manager op 2 mrt 2024
Dear Leidy, It was a pleasure having you as our guest at Courtyard New York Manhattan/Times Square for your recent weekend getaway. It's great to hear you and your kids enjoyed your stay and that our excellent location to Bryant Park and around the corner from Times Square, clean rooms, and friendly service met all your expectations! We are glad you enjoyed the early check-in. It will be a pleasure to share your lovely feedback with our team. We look forward to welcoming you again the next time you are in the area. Sincerely,Jessenia Rodriguez Senior Operations Manager