Exterieur

Beoordelingen van Holiday Inn Express New York City- Wall Street, an IHG Hotel

2.5 out of 5

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 347 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 344 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 142 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 80 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 92 van 1005 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Redelijk kleine kamer en aan de voorkant is er best wel wat straatlawaai. Ontbijt was niet mega uitgebreid maar best oké. Super vriendelijk en behulpzaam personeel. Kortbij verschillende metrolijnen.
5 nachten verbleven in oktober 2019
Reactie van Henry L. op 1 nov 2019
Dear Valued Guest, Thank you for taking the time to write us your review. We hope to see you again in the future. Sincerely, Henry L

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Super locatie bij Seaport South en bed was erg goed! Alleen was er te weinig ruimte om te ontbijten en je moest wachten om te kunnen zitten. Ontbijt is echter okay! De deur naar de badkamer sloot niet goed, we hadden een kamer met raam naar de straat. Op zich leuk maar ernaast wordt een hotel gebouwd en door de weeks is er vanaf 6.30 uur herrie. In het weekend is het rustig
6 nachten verbleven in juli 2019
Reactie van Henry L op 17 aug 2019
Dear Valued Guest, Thank you for providing us your feedback. We appreciate you staying with us! Sincerely, Henry L Operations Manager

8/10 – Goed

Rossella

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Struttura nel centro di Wall street vicina alla metro e servita da tutti i servizi di ristorazione e negozi di vario genere. Personale super gentile e disponibile. Le camere sono pulite ma gli arredi sono veramente datati. Nel bagno abbiamo trovato la cornice dello specchio staccata. Colazione buona. Abbiamo trascorso due giorni qui e nel complesso ci siamo trovati bene anche se la zona per sua natura è molto rumorosa.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Sherridan

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff here was amazing. Destiny and Anthony were so helpful and very hospitable. We really appreciated them!
3 nachten verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Sherridan, We couldn't be happier to know that our staff, particularly Destiny and Anthony, stood out for their professionalism, friendliness, and enthusiasm. They take great pride in providing exceptional service and creating a welcoming atmosphere, so it's wonderful to read that they made you feel so welcome during your visit. We will make sure to pass along your kind words to them and the rest of the team. Thank you again for all of your great feedback. We look forward to your next stay at Holiday Inn Express New York City-Wall Street!Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Danijhai

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Danijhai, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Express New York City-Wall Street. We look forward to your return and wish you all the best with your future travels.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Pearl, Stratford

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very warm and welcoming reception, easy check in and check out. Substantial breakfast.
2 nachten verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Dear Pearl, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay, especially our breakfast service. We look forward to seeing you again soon at Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Byron

Reisde met familie
Very good location
6 nachten verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Dear Byron, Thank you for sharing feedback about your recent stay at the Holiday Inn Express New York City-Wall Street. We are delighted that our location was ideal for your plans. We enjoyed hosting you and hope we continue to be your hotel of choice when your plans bring you back to the city.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Taylor

Reisde met partner
Positief: Netheid, personeel en service
Staff was very friendly and helpful!
3 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Taylor, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing the Holiday Inn Express New York City-Wall Street. We hope to welcome you again soon.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Carmen

Reisde met familie
Positief: Netheid, personeel en service
La habitación muy pequeña,el baño incomodo
2 nachten verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Carmen, Thank you for your kind review. We apologize for the concerns you had regarding the size of your room, and we are disappointed that you experienced some inconveniences with your bathroom. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. We are grateful for your feedback and your patience.Best Regards,Waheeda AshrafGeneral Manager

2/10 – Ontzettend slecht

Donovan, Allentown

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 14 apr 2024
Dear Donovan, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards,Waheeda AshrafGeneral Manager

2/10 – Ontzettend slecht

Nancy

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Moldy sheets, moldy shower curtain, toilet seat completely broke off, ants in room, mildew smell in bathroom, no hair dryer. not clean at all, awful. I got sick from the mold in the room. Do not recommend.
2 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Nancy, We deeply apologize for the unsatisfactory experience you had during your recent stay with us. Please know that this falls well below our standards of cleanliness and comfort we strive to uphold. We take your feedback seriously and will address these issues immediately with our housekeeping and maintenance teams to ensure the rooms are thoroughly cleaned and inspected before allocating to future guests. Your comfort and well-being are our top priorities, and we regret any inconvenience caused. We appreciate your feedback and hope you will consider giving us another chance to exceed your expectations in the future.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were super nice and the comp breakfast was excellent
4 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Kimberly, We are thrilled you enjoyed your stay at Holiday Inn Express New York City-Wall Street! It's wonderful to know that you found our staff exceptional and that you appreciated our complimentary breakfast. Thank you for your kind words, and we hope to welcome you back soon for another excellent experience!Best Regards, Waheeda Ashraf General Manager

6/10 – Redelijk

Chris

2 nachten verbleven in maart 2024
Reactie van General Manager op 21 apr 2024
Dear Chris, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to subway stations and bus stops. Restaurants very close by (a couple on the same block as the hotel). Staff is very helpful.
3 nachten verbleven in maart 2024
Reactie van General Manager op 31 mrt 2024
Dear Michelle, Thank you for the positive review of your stay at Holiday Inn Express New York City-Wall Street. It was a pleasure to read that our location was convenient to the subway and bus stop. We appreciate you for recognizing our devoted staff, who genuinely love delivering exceptional hospitality to every guest. It was a true pleasure to have you as our guest, and we hope to see you again soon!Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Chichi

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good,I’ll come here next time
2 nachten verbleven in maart 2024
Reactie van General Manager op 31 mrt 2024
Dear Chichi, Thank you for spreading the word about your experience at Holiday Inn Express New York City-Wall Street. We are delighted to hear that you are considering returning to our hotel. Your satisfaction is our utmost priority. It was a pleasure having you as our guest, and we hope you will revisit the next time your travels bring you to our area.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Cherish

1 nacht verbleven in maart 2024
Reactie van General Manager op 16 apr 2024
Dear Cherish, On behalf of our team at the Holiday Inn Express New York City-Wall Street, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we continue to be your hotel of choice whenever you return to the city.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was kept well cleaned, and staff was very nice and attentive.
3 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Joel, We are thrilled to hear you had a positive experience during your stay with us! Thank you for your kind words about our clean property and attentive staff. Maintaining cleanliness and providing excellent service are top priorities for us. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Express New York City-Wall Street whenever your travels bring you to our area.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Allan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very helpful and kind staff. Excellent breakfast. Convenient location for taking a cruise that departs from Brooklyn.
3 nachten verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Allan, We're thrilled you enjoyed your stay at Holiday Inn Express New York City-Wall Street! Our team takes pride in providing helpful and kind service. We are delighted to hear you found our breakfast excellent. It's wonderful that our convenient location made your cruise departure stress-free. We can't wait to welcome you back for another fantastic experience!Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Jaylen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and clean
2 nachten verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Dear Jaylen, Thank you for being our guest at Holiday Inn Express New York City-Wall Street! We're thrilled to hear that you had a great experience with our staff and found our hotel clean. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future!Best Regards, Waheeda Ashraf General Manager

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice staff
2 nachten verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Dear John, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back to the Holiday Inn Express New York City-Wall Street!Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Rupinder, Olathe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in maart 2024
Reactie van General Manager op 13 mrt 2024
Dear Rupinder, Thank you for the excellent review of your stay at Holiday Inn Express New York City-Wall Street. We appreciate you mentioning our convenient location. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Waheeda Ashraf General Manager

6/10 – Redelijk

Sarah

Reisde met familie
The breakfast staff were wonderful, the front desk staff were lacking.
3 nachten verbleven in februari 2024
Reactie van General Manager op 29 feb 2024
Dear Sarah, Thank you so much for your review. We're delighted that our breakfast staff left a memorable impression on your stay. We take great pride in their dedication to providing exceptional service. We would love to share your kind words with them. Also, we apologize for any front office-related issues you experienced. Please give us another opportunity to receive a much warmer welcome and our outstanding hospitality.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Frederic

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The manager was extremely nice and caring.
4 nachten verbleven in februari 2024
Reactie van General Manager op 23 feb 2024
Dear Frederic, We are incredibly pleased you enjoyed your stay at Holiday Inn Express New York City-Wall Street and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for being our guests. We look forward to your next visit.Best Regards, Waheeda Ashraf General Manager

2/10 – Ontzettend slecht

Madison

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van General Manager op 24 feb 2024
Dear Madison, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Suprina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Natalie and Jody and the lady that worked in the breakfast. They are the best great service.
1 nacht verbleven in februari 2024
Reactie van General Manager op 15 feb 2024
Dear Suprina, Thank you for being our guest at Holiday Inn Express New York City-Wall Street. We're delighted that our breakfast staff, Natalie and Jody, left a memorable impression on your stay. Their dedication to providing exceptional service is something we take great pride in. We would love to share your kind words with them! It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Nerida

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo muy bien, agradable y bonito
2 nachten verbleven in februari 2024
Reactie van General Manager op 9 feb 2024
Dear Nerida, Thank you for your recent stay at the Holiday Inn Express New York City-Wall Street and for posting such a generous review. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting New York. We enjoyed having you as our guest, and we hope to see you again soon.Best Regards, Waheeda Ashraf General Manager

4/10 – Matig

Gursimran

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van General Manager op 7 feb 2024
Dear Gursimran, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guestBest Regards, Waheeda Ashraf General Manager

8/10 – Goed

Chris

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
NO HEAT
First of all, I am a person who always looks at the 'glass half full' and I am very unlikely to write a mediocre or poor review; however, I feel that it is important to note that during a stay in January 2024, I returned to the room after an evening out in the city and noted that the heater in the room did not work -- would not even turn on -- it was in the 20s that evening in NYC. There were no other rooms available for the night and when I mentioned the heating problem to the front desk staff the next morning I was informed that other rooms were also without heat. Needless to say, the room was very chilly that night and sleeping was not comfortable. We were able to be moved to a different room the next night; however, these are things, in my opinion, that a property needs to place at high priority as customers are paying premium prices and being warm should not be an 'option' but a requirement. I hope the property will understand that an acceptable product is required for a price charged. Thank you.
2 nachten verbleven in januari 2024
Reactie van General Manager op 31 jan 2024
Dear Chris, We are pleased you chose to stay with us at Holiday Inn Express New York City-Wall Street. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered in your room and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Angel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel. Great employees
2 nachten verbleven in januari 2024
Reactie van General Manager op 29 jan 2024
Dear Angel, Thank you for the terrific review of Holiday Inn Express New York City-Wall Street. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

McKenna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff has been incredible thus far
1 nacht verbleven in januari 2024
Reactie van General Manager op 28 jan 2024
Dear McKenna, Thank you for choosing your stay at Holiday Inn Express New York City-Wall Street and taking the time to share your experience. We're so pleased to hear that our staff’s friendly and helpful service stood out during your stay. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

gregory a

Reisde met een groep
1 nacht verbleven in januari 2024
Reactie van General Manager op 15 jan 2024
Dear Gregory A., On behalf of our Holiday Inn Express New York City-Wall Street team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to continue being your hotel of choice whenever you return to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Francisco José Solá De

4 nachten verbleven in januari 2024
Reactie van General Manager op 4 feb 2024
Dear Francisco José Solá De, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Express New York City-Wall Street. We look forward to your return and wish you all the best with your future travels.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Liceia Sales

Reisde met een groep
Positief: Netheid, voorzieningen
4 nachten verbleven in januari 2024
Reactie van General Manager op 10 jan 2024
Dear Liceia Sales, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great!
2 nachten verbleven in december 2023
Reactie van General Manager op 6 jan 2024
Dear Thomas, We're thrilled to hear that you had a great experience at Holiday Inn Express New York City-Wall Street! We appreciate you sharing your feedback and look forward to seeing you on your next visit.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

virginia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
the best hotel in NYC
4 nachten verbleven in december 2023
Reactie van General Manager op 31 dec 2023
Dear Virginia, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Holiday Inn Express New York City-Wall Street. We look forward to your return and wish you all the best with your future travels.Best Regards,Waheeda AshrafGeneral Manager

6/10 – Redelijk

Ellen

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Rooms were very cramped. Elevator service was very slow. Breakfast was good and facility seemed clean
2 nachten verbleven in december 2023
Reactie van General Manager op 30 dec 2023
Dear Ellen, Thank you for being so specific in evaluating our hotel. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. However, we apologize for the concerns you had with your room. We are also sorry for the issues you had with our elevators during your visit. We certainly understand your frustration and are very disappointed for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

VERA L

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Dear VERA L, We are delighted we exceeded your expectations for an outstanding stay at Holiday Inn Express New York City-Wall Street, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Best Regards, Waheeda Ashraf General Manager

10/10 – Uitstekend

Kevin Manuel

3 nachten verbleven in december 2023
Reactie van General Manager op 27 dec 2023
Dear Kevin Manuel, We are thrilled you had an excellent stay at Holiday Inn Express New York City-Wall Street, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Ashlin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff very friendly and helpful.
1 nacht verbleven in december 2023
Reactie van General Manager op 24 dec 2023
Dear Ashlin, Please accept our gratitude for reviewing your stay at Holiday Inn Express New York City-Wall Street. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We hope to welcome you back soon for another enjoyable stay.Best Regards,Waheeda AshrafGeneral Manager

8/10 – Goed

Gloria Abiana

1 nacht verbleven in december 2023
Reactie van General Manager op 24 dec 2023
Dear Gloria Abiana, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express New York City-Wall Street. We hope to have the pleasure of doing so again on your next visit to New York City.Best Regards,Waheeda AshrafGeneral Manager

4/10 – Matig

Bettina

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
There was a big water damage in the ceiling. It was swollen , it looked like it’s coming down in every minute
2 nachten verbleven in december 2023
Reactie van General Manager op 22 dec 2023
Dear Bettina, Thank you for staying with us and reviewing your experience. Please accept our apologies for the difficulties you experienced with the bathroom in your room and for the inconvenience this caused. We will look into this, and we are grateful for your patience. We hope to see you again so we can provide you with the seamless experience you deserve.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Makeiyla

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 9 dec 2023
Dear Makeiyla, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

6/10 – Redelijk

George

Positief: Personeel en service
Very small rooms all jammed together in a way that seemed noisy.
Reactie van General Manager op 23 jan 2024
Dear George, Thank you for choosing to stay with us. We apologize for the concerns you had regarding the size of your room. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We hope to have you stay with us again.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Virgen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encanto mucho
2 nachten verbleven in december 2023
Reactie van General Manager op 5 dec 2023
Dear Virgen, We appreciate you choosing Holiday Inn Express New York City-Wall Street and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Susan, Hendersonville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van General Manager op 5 dec 2023
Dear Susan, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

2/10 – Ontzettend slecht

mark

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in november 2023
Reactie van General Manager op 1 dec 2023
Dear Mark, On behalf of our entire team, we are sorry for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Jose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing place
3 nachten verbleven in november 2023
Reactie van General Manager op 30 nov 2023
Dear Jose, Thank you for choosing Holiday Inn Express New York City-Wall Street. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Waheeda AshrafGeneral Manager

4/10 – Matig

Nyeri

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I stay here every time I'm in New York, disappointed in my experience this time. Lovely every other time.
4 nachten verbleven in november 2023
Reactie van General Manager op 24 nov 2023
Dear Nyeri, Thank you for being a loyal guest and sharing your recent experience. We sincerely regret falling short of meeting your expectations during this visit. Your past great experiences mean a lot to us, and we are genuinely sorry we did not deliver the same level of satisfaction this time. Your feedback is invaluable, and we appreciate you bringing these to our attention so we can address it appropriately. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We hope to welcome you back and provide you with the exceptional experience you always deserve.Best Regards,Waheeda AshrafGeneral Manager

2/10 – Ontzettend slecht

Anne

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
In need of immediate repair
While most of the staff was doing their best under stressful circumstances, a few were not at all patient, courteous or helpful. The block where the hotel is located is under heavy construction, making it very difficult to access via the main entrance and signage is covered over and blocked, making it difficult to find. It's a tight, cramped city space and the lobby is exceedingly crowded. The two elevators were not working well. They got stuck, were super slow and rickety and also completely stopped working one night and someone was trapped. Had to listen to loud banging and warning bells for several hours of the evening while repairs were attempted (unsuccessfully). By morning, a temporary fix was made. We missed our morning engagement because the elevators failed again. We were on the 26th floor and my boyfriend couldn't descend that many stairs due to knee issues, so in essence we were trapped in our room for two hours before we could exit. Another guest had to take a baby and 2 toddlers and luggage up and down 11 flights. The bed was old and lumpy and squeaky. Overall, not a pleasant stay!
2 nachten verbleven in november 2023
Reactie van General Manager op 21 nov 2023
Dear Anne, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problems and prevent future occurrences. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the New York City area.Best Regards,Waheeda AshrafGeneral Manager

10/10 – Uitstekend

Jeremy

1 nacht verbleven in november 2023
Reactie van General Manager op 10 dec 2023
Dear Jeremy, On behalf of our team at Holiday Inn Express New York City-Wall Street, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to New York City.Best Regards,Waheeda AshrafGeneral Manager