2 bars/lounges, bar met dakterras

Beoordelingen van Hyatt Herald Square New York

4 out of 5
Hyatt Herald Square New York
30 W 31st St, New York, NY

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 502 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 306 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 95 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 47 van 1000 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rutger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice location for city trip New York.
4 nachten verbleven in november 2023
Reactie van Hyatt Herald Square team op 16 nov 2023
Rutger, Thank you for choosing Hyatt Herald Square and for the kind review. We are so glad our location, and accommodations were perfect for your visit! We appreciate all of your feedback and hope to welcome you and your family again soon.

8/10 – Goed

Fonda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location nearby shops and restaurants. Above all outlook on Empire State Building and Chrysler building.
12 nachten verbleven in september 2023
Reactie van Hyatt Herald Square team op 16 nov 2023
Fonda, Thank you for choosing Hyatt Herald Square and for the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! We appreciate all of your feedback and hope to welcome you again soon.

10/10 – Uitstekend

L.H

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in maart 2023
Reactie van Jahaira op 15 mei 2023
Thank you for the five-star review! We appreciate your feedback.

8/10 – Goed

Olaf Gerardus Johannes Jozephus, Apeldoorn

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Centrale ligging, dakterras met uitzicht op de Empire State Building. Metro, ontbijt gelegenheid om de hoek. Fitness ruimte, winkeltje in het hotel. Schone kamers, kluisje, haardroger, koffiezetapparaat en strijkbout en plank aanwezig. Ontbijtbuffet aanwezig maar persoonlijk vond ik erg weinig keus. 16 dollar pp ex tax. Let op je moet nog tax betalen bij uitchecken.
7 nachten verbleven in september 2022
Reactie van Hyatt Herald Square Team op 16 sep 2022
Olaf, First and foremost thank you for choosing Hyatt Herald Square to be your host in NYC. . We are so glad our ideal location, and relaxing accommodations were perfect for your visit and we hope to welcome you again soon.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2018

6/10 – Redelijk

Amitendra

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Michael T. op 30 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

2/10 – Ontzettend slecht

Ahmed

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is the worst
3 nachten verbleven in april 2024
Reactie van Michael T. op 30 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

2/10 – Ontzettend slecht

Shiva Kranthi

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Michael T. op 30 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

10/10 – Uitstekend

johann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Staff were especially helpful. Good value too.
2 nachten verbleven in april 2024
Reactie van The Hyatt Herald Square Team op 25 apr 2024
Hello Johann,Weare thrilled to hear that you enjoyed your stay with us. and that you found our staff accommodating.Thanks again for your kind review.

10/10 – Uitstekend

L

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Michael T. op 23 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards

6/10 – Redelijk

Lia

Reisde met familie
Positief: Netheid, personeel en service
Room was quite small; beds uncomfortable
1 nacht verbleven in april 2024
Reactie van Michael T. op 14 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

johann

1 nacht verbleven in april 2024
Reactie van Michael T. op 30 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future!

2/10 – Ontzettend slecht

BoKyung

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Michael T. op 14 apr 2024
We appreciate your recent stay at our property and sincerely apologize if your experience did not meet your expectations. Our team takes guest feedback seriously, and we are committed to improving our services. We understand that sometimes things don’t go as planned, and we want to assure you that we are actively addressing any issues you may have encountered during your stay. Your feedback is invaluable to us, and we are taking steps to enhance our offerings and ensure a more pleasant experience for all our guests. We invite you to return to our property and give us another chance to exceed your expectations. We believe that your next visit will be different, and we are committed to making it memorable.

10/10 – Uitstekend

Genevieve, San Juan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for attending MSG concerts.
3 nachten verbleven in april 2024
Reactie van Michael T. op 14 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Akira

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van Michael T. op 16 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Goed

Douglas

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly. 1 free drink per room per night stayed. Hotel was clean. Small rooms w/ low beds but comfortable. Restaurant/bar on site. 7 minutes from MSG. Park Ave was 2 blocks away. Many Asian restaurants being in Korea town. Many subway stations in a 5-10 minute walking radius.
3 nachten verbleven in april 2024
Reactie van Michael T. op 9 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Goed

Sujan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Michael T. op 14 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Goed

Edward

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stopped by for a night the staff was friendly, the bartender was real cool, the check in and out was nice and smooth. I received 3 free drinks 2 chilled bottles of water was waiting on me in the room it was perfect timing also I got a token for a free soda but you can get a glass of champagne but I am not much of a drinker. Over all the place was clean and it had a real chill vibe some of these hotels stays can be quite iffy in New York but at least here there was a sincere effort to make a good impression.
1 nacht verbleven in april 2024
Reactie van Michael T. op 7 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

2/10 – Ontzettend slecht

HA JUNG

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They charged us extra for parking and unfairly took money from us. They were also extremely rude and disrespectful to customers.
3 nachten verbleven in april 2024
Reactie van Michael T. op 7 apr 2024
We appreciate your recent stay at our property and sincerely apologize if your experience did not meet your expectations. Our team takes guest feedback seriously, and we are committed to improving our services.We understand that sometimes things don’t go as planned, and we want to assure you that we are actively addressing any issues you may have encountered during your stay. Your feedback is invaluable to us, and we are taking steps to enhance our offerings and ensure a more pleasant experience for all our guests. We invite you to return to our property and give us another chance to exceed your expectations. We believe that your next visit will be different, and we are committed to making it memorable.

8/10 – Goed

Natasha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The beds are very comfortable and the complimentary drinks are a nice touch!
2 nachten verbleven in april 2024
Reactie van Michael T. op 7 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 – Redelijk

Kyoung, Duluth

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
The walls are sooooo thin you hear everything in the hallways and rooms. You know exactly when your neighbors next to you, across from you, and neighbors down the hall leave and come home.
1 nacht verbleven in maart 2024
Reactie van Michael T. op 1 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Goed

Kevin

1 nacht verbleven in januari 2024
Reactie van Michael T. op 1 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was helpful, polite, and eager to help. The location was perfect and the rooftop view of empire state building was a nice surprise!
4 nachten verbleven in maart 2024
Reactie van Michael T. op 1 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Goed

Jorge

5 nachten verbleven in december 2023
Reactie van Michael T. op 1 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Austen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
-
6 nachten verbleven in maart 2024
Reactie van Michael T. op 1 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 – Redelijk

Raina

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Michael T. op 1 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 – Redelijk

Colleen

Reisde met familie
Positief: Netheid, personeel en service
The room was extremely hot. The air conditioner setting only went down to 66 degrees and the room was uncomfortably hot. Very friendly staff and a maintenance worker even came to the room to try and rectify the situation but was unsuccessful. Very disappointed that I spent almost $400 for a one night stay and barely got any sleep if any. Again, the staff was great and the property was clean and well kept but the issue with the room temperature was very disappointing.
1 nacht verbleven in maart 2024
Reactie van Michael T. op 1 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

2/10 – Ontzettend slecht

Andrew

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Michael T. op 19 mrt 2024
Thanks

10/10 – Uitstekend

Bernard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was great! The staff were very helpful, friendly and professional! We would definitely return back to this place. I highly recommend it!
2 nachten verbleven in maart 2024
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I absolutely loved this hotel. Would stay there agsin
3 nachten verbleven in maart 2024
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Jessica

3 nachten verbleven in maart 2024
Reactie van Michael T. op 7 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Michel

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hôtel parfaitement situé à deux pas de l’Empire state building et de la rue Broadway. Personnel très gentil et chambre très propre qui contenait toutes les commoditées.
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Goed

Sarah

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very noisy guests above us or next to us ruined our last night of sleep, but it was an otherwise pleasant stay.
3 nachten verbleven in maart 2024
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Jessica Marie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great time at the Hyatt Herald Square, the staff was extremely nice and helpful!
3 nachten verbleven in maart 2024
Reactie van Michael T. op 19 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Goed

Gina, miller Place

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
hotel was nice staff very good area outside of hotel was not nice felt unsafe
1 nacht verbleven in maart 2024
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Douglas Wayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was very sarisfactory
2 nachten verbleven in maart 2024
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Emad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very clean and all areas were attractive. The food was great in the hotel restaurant. The staff at the front desk were friendly and helpful. There was a young woman working Saturday morning (March 2) who was particularly friendly and helpful but do not know what her name was. She was awesome! My stay there was excellent. Thank you!
3 nachten verbleven in februari 2024
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Shanice

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable
1 nacht verbleven in maart 2024
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything including a very short walk to Penn Station
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Ricardo

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay!
4 nachten verbleven in februari 2024
Reactie van Michael T. op 19 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

8/10 – Goed

Stefan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr zentral, gute Subway Anbindung.
3 nachten verbleven in februari 2024
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

10/10 – Uitstekend

Sheila

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this hotel. Great location.Great price. Staff are wonderful!
1 nacht verbleven in februari 2024
Reactie van Michael T. op 17 mrt 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 – Redelijk

Cyril, Memphis

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
So, this is the first of 3 reviews for our stays. This is the first so I will try to let go of all of the negative and be more positive as the trip goes on. All staff has been extremely friendly and nice. Housekeeping is excellent!!! Bartenders Mo and Janelle are a joy and so friendly!! Front desk has been super sweet, but obviously don't listen or don't care in certain instances, so not sure what happened to mess up our reservations - not once, not twice, but 3 separate times. And another 1/2 mess-up. All was fixed, but it was not a complicated issue. It should not have taken so much time, so many times nor should any computer in 2024 be that slow. Elevators were a problem. Needing a key for the lobby bathroom was annoying. No food and beverage between 11am and 5pm. No room service. Will not allow Uber eats or any delivery to come to your door. You MUST wait on the ridiculously slow elevators to come down and get your food yourself. Had I know , I would have just walked to get food rather than pay delivery fees and a large tip. Poción is under the guise of "safety" but let's get real...if that was the case, have one of the hotel staff milling about bring it up. Again, this probably would not have annoyed me so much if we hadn't already had issues. They are generous with the bottled water - $30 worth a day for that resort fee....
4 nachten verbleven in januari 2024
Reactie van Michael T. op 1 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

2/10 – Ontzettend slecht

Fernanda

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
AWFUL EXPIRIENCE
I am writing to formally request a refund for my recent booking through Hotels.com, where I encountered significant service issues. On my arrival at approximately 1 PM, I was informed that my room was not ready, but would be by 3 PM. I told the kind receptionist (an amazing btw) that I would explore the city, and I left my luggage with the hotel. I also saw the rooftop! However, upon my return at 7 PM, I faced an unfortunate and distressing situation. The new male receptionist on duty was extremely unprofessional, rude and unaccommodating. Despite explaining the absence of my luggage ticket and offering my suitcase key and identification for verification, he refused to return my luggage. Additionally, he denied me access to my prepaid room, citing the absence of a physical credit card, despite my offer to provide digital confirmation of payment. This dude left me stranded on the streets of New York, without accommodation, in the cold and without internet access on a Saturday night in an unfamiliar city. I was completely unsafe, sacred and traumatized. Given these circumstances and the fact that I was denied the services I had already paid for, I am requesting a full refund AT LEAST. This experience was not only inconvenient but also traumatic, and it did not meet the standards of hospitality and customer service one would expect. Please let me know the process to proceed with this refund. I appreciate your prompt attention to this matter. Sincerely, Fernanda
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Hyatt Herald Square team op 2 feb 2024
Thank you for your time and rating!

8/10 – Goed

Cheng Gang

3 nachten verbleven in januari 2024
Reactie van Michael T. op 1 apr 2024
Thank you so much for choosing to stay at Hyatt Herald Square during your recent visit to New York. It was an absolute pleasure hosting you, and we hope you had a comfortable and enjoyable stay. We truly appreciate the care and respect you showed towards our property. Your positive experience is our top priority, and we’re thrilled that we could contribute to making your stay memorable. As you plan your future travels, we invite you to consider Hyatt Hearld Square once again. Whether it’s for business or leisure, we’d love to welcome you back to New York. Thank you once again for choosing us, and we look forward to hosting you in the future! Warm regards,

6/10 – Redelijk

Clara

2 nachten verbleven in januari 2024
Reactie van Hyatt Herald Square team op 2 feb 2024
Thank you for your time and rating!

8/10 – Goed

Matthew, Saint Anicet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, and super cozy room with only 8 rooms per floor. Only issue was “sounds” that would travel through air return ducts between rooms. Could hear your neighbours like they were in your bed beside you at times. Other than that, it was a pleasant stay. A good quiet neighbour would have made it a 5/5 stay.
3 nachten verbleven in januari 2024
Reactie van Hyatt Herald Square Team op 26 jan 2024
Thank you for sharing about your stay at Hyatt Herald Square. We are glad you loved our attentive service. We are grateful for your feedback. We hope you will consider us again so we may have the opportunity to better your stay.

8/10 – Goed

Fabio

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well located
The hotel is well located and clean. Just be aware that it will charge additional fees at the end of the stay.
8 nachten verbleven in januari 2024
Reactie van Hyatt Herald Square Team op 26 jan 2024
Thank you for sharing about your stay at Hyatt Herald Square. We are delighted that our accommodations and service met your expectations. It was a pleasure hosting your visit, and we look forward to your next return.

10/10 – Uitstekend

Caroline

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room, excellent service at check-in
1 nacht verbleven in januari 2024
Reactie van Hyatt Herald Square Team op 26 jan 2024
Thank you for choosing Hyatt Herald Square and the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! We hope to welcome you again soon.