2 bars/lounges
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Beoordelingen van Roger Smith Hotel

2.5 out of 5
Roger Smith Hotel
501 Lexington Ave, New York, NY

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 388 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 370 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 139 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 48 van 1002 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
4 nachten verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2018

10/10 – Uitstekend

G.M.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

Chiara

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
L'hotel è vecchio e mal tenuto , nella nostra camera si sono anche rotte le tubature ....la pulizia è scadente ma probabilmnete l'usura di mobili e moquette non aiuta! , Il personale è stato gentile e disponibile e anche se la pulizia non è impeccabile anche altrove ( abbiamo cambiato 4 hotel in 4 zone diverse di Manhattan) per me il prezzo è decisamente eccessivo per quello che offre la struttura , inoltre la hall era chiusa ( sicuramente per via delle disposizioni anticovid ) diversamente da tutti gli altri hotel
4 nachten verbleven in december 2021

10/10 – Uitstekend

Angela

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Great Roger Smith Hotel ♥️
I would definitely stay there again and I will recommend others to this hotel. The staff there were amazing and they kept it clean.
4 nachten verbleven in december 2021

8/10 – Goed

Florencia

Reisde met familie
Positief: Netheid, personeel en service
Nice location, our room was clean enough space for 4 of us. Just the heating was little high
6 nachten verbleven in december 2021

8/10 – Goed

Vicki

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Great Location and Comfortable
This hotel was in a perfect location for us. A few blocks from Grand Central Station, a Walgreens right across the street, a Starbucks two doors down and a couple of good restaurants just down the street. This has been a hotel since 1929 so it is old, but for the price, it is well worth it. The rooms are old and dated, but mine was clean and the beds were comfortable. 15 minute walk to Rockefeller Center and a 20 minute walk to time square. The room had a microwave and refrigerator, but they did not have ice or ice buckets I did not hear any noise from the other rooms. The staff was extremely friendly and I would stay here with my family anytime.
3 nachten verbleven in december 2021

6/10 – Redelijk

Monique

Positief: Personeel en service
1 nacht verbleven in december 2021

2/10 – Ontzettend slecht

Morgan

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was absurdly false advertised. Don’t believe the pictures you see on here. We checked in and the hotel seemed just old and crusty but figured it would just have character. Nope. Walked into the room, crusty stains on the floor. Bathroom tiles coming off the walls, wallpaper peeling everywhere and mold on the walls. A rusty pipe was sticking out of the bathroom with the other half of it leaning up against the wall. Stains on the couches and sheets. Bugs on the floor because the window was left open.
1 nacht verbleven in december 2021

6/10 – Redelijk

Louise

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
First room bad; was able to change to a different one. Hotel is tired, wall paper peeling, insect, few outlets to charge phone, no guide for TV. No shower cap (glad I brought one) Bed and cover nice. Staff helpful.
1 nacht verbleven in december 2021

6/10 – Redelijk

Linda

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Great location, super friendly staff, low cost…..but the hotel is dated and needs a lot of work. Wallpaper tearing off wall, patched up carpeting, no valet parking as mentioned(you get small discount on nearby parking), no bar open, no washcloths on room, you don’t control heat so very hot in rooms
1 nacht verbleven in december 2021

8/10 – Goed

Jeanne Mercier, Palmetto Bay

5 nachten verbleven in december 2021

8/10 – Goed

Peter

Positief: Netheid, personeel en service
A good sized, comfortable clean room. Well positioned for Seeing Manhattan. Subway a few metres away. Midtown walkable. Staff pleasant and friendly. Slightly faded.
6 nachten verbleven in december 2021

10/10 – Uitstekend

ERIKSAN SARMIENTO

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Muy buena limpieza,excelente,no me gusto que no hubiese acceso a la terraza de la techo del edificio....
4 nachten verbleven in december 2021

8/10 – Goed

Tamarra, Aberdeen

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is great… just 3-4 blocks from Grand Central station and about 7 blocks to Rockefeller center. The staff are extremely friendly and helpful!
1 nacht verbleven in december 2021

2/10 – Ontzettend slecht

Deborah

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lo único que juega a favor de este hotel es la ubicación. Todo lo demás muy decepcionante por el precio que cuesta. Estado bastante decrépito, el aire acondicionado no funcionaba bien, el mando de la TV perdido, la ducha perdía agua... en fin, que no repetiría.
3 nachten verbleven in december 2021

8/10 – Goed

Elena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very different from big hotels. Was very accessible to subway and other points of interest. Staff was always very helpful and very friendly
5 nachten verbleven in december 2021

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2021

10/10 – Uitstekend

Beth

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for a quick visit to NYC. Friendly, helpful staff. Clean and eas for walking/metro. Safe environment.
4 nachten verbleven in december 2021

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2021

2/10 – Ontzettend slecht

Maria

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
4 nachten verbleven in november 2021

6/10 – Redelijk

Ginger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
I liked the location of the hotel! I was looking forward to the roof top bar which was closed upon arrival. Bummer. The carpet and windows were filthy. Needed to wear shoes around in the room. Yuck.
3 nachten verbleven in december 2021

6/10 – Redelijk

John

Positief: Netheid, personeel en service
Nice place, but its a little worn
Nice place, but its a little worn. There was a lip between the bathroom and the living area which was quite annoying. My grand daughter tripped on it and hurt her knee. I also tripped on the lip, but in a different room. Staff was friendly, but the place really shows a lot of wear and tear.
2 nachten verbleven in december 2021

10/10 – Uitstekend

Tierney

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, friendly and helpful staff. Our suite was spacious, the beds were comfy, the hotel was quiet and cozy despite being in the center of everything. Loved the old-fashioned style and comfort of this hotel!
1 nacht verbleven in december 2021

10/10 – Uitstekend

Penny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2021

10/10 – Uitstekend

Jonathan Patrick Robson

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2021

8/10 – Goed

Fabiola

3 nachten verbleven in november 2021

6/10 – Redelijk

Eric

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
It’s a serviceable hotel, but lacks amenities. Could use a facelift, heat was overbearing in our room so we had to run the AC when it was 40 degrees outside. Staff was very friendly. Easy access to Rockefeller, grand central, Broadway, amd Times Square. Positive is it’s just outside the main congestion so getting a Starbucks or Dunkin (both right there) super easy.
4 nachten verbleven in november 2021

10/10 – Uitstekend

Bryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cool old hotel.could use a little of this or rhat a fresh up..but over all.good
4 nachten verbleven in november 2021

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All The Basics Were Good
Our room was quite large to accommodate the 2 beds we reserved for. All the basics were good: comfortable mattresses, noise free, excellent service from front desk and bellhop. Two little nitpicks: housekeeping forgot to leave wash cloths, and there was no clock in the room. We would definitely come back.
1 nacht verbleven in november 2021

8/10 – Goed

Joseph Elmer, Wesley Chapel

Reisde met familie
Positief: Netheid, personeel en service
A bit dated but good overall stay
4 nachten verbleven in november 2021

8/10 – Goed

Bernard

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel staff was very friendly and helpful. The location was perfect for visiting museums and finding restaruants.
3 nachten verbleven in november 2021

6/10 – Redelijk

Dave

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The Roger Smith hotel is in the best area in the City but the hotel needs a thorough face lift. The website shows beautiful rooms but they are not what you'll see once you're there. The property is very old and has a strong musty smell, the carpets needs to be changed. One of the 2 rooms we rented had no pictures on the wall but the hooks were still there. The wall paper is coming apart..there's so much more but the staff is awesome and the location is perfect. I would honestly stay here again if it gets a face lift, lol.
4 nachten verbleven in november 2021

8/10 – Goed

Mai

2 nachten verbleven in november 2021

4/10 – Matig

Sonia

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2021

10/10 – Uitstekend

JOHN D

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very accommodating, pleasant and personable
1 nacht verbleven in november 2021

6/10 – Redelijk

Samantha

Negatief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2021

4/10 – Matig

Elizabeth

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not worth the price. Took three different staff members on three different days to find a fan for us. Phone in room never worked, remote control never worked, and worst of all staff did not care about any of it. Overall cost was much higher than reported on the Expedia site
4 nachten verbleven in november 2021

4/10 – Matig

Tana

Reisde met een groep
1 nacht verbleven in november 2021

6/10 – Redelijk

Ayla

2 nachten verbleven in november 2021

8/10 – Goed

Alejandro Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beds
2 nachten verbleven in november 2021

2/10 – Ontzettend slecht

Edward

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay away!!!!
Stay away from this hotel!!!!!!!! No hot water both days. Room was musty, walls were cracked and chipping. It was falling apart.
2 nachten verbleven in november 2021

8/10 – Goed

Eliud

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quaint. Traditional styling was very comforting. It felt like we had a small apartment in the city.
2 nachten verbleven in november 2021

4/10 – Matig

Donna

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We had no hot water for two of the three days we were there.
3 nachten verbleven in november 2021

8/10 – Goed

WILLIAM, Sedona

Positief: Netheid, staat van de accommodatie en faciliteiten
The Roger Smith Hotel is a wonderful, old world hotel. I worked in the area for many years and enjoyed the bar and the vibe of the property many times in those years. So, when visiting this time, I decided to stay. The character remains intact. The rooms are clean and eclectic. The check-in experience was wonderful as was easy check-out. And the number and variety of places to eat in the area remains strong...although I wish I had tried room service as the menu looked great and memories of great food I had there before is still fresh. There has been a lot of change going on in the area during the pandemic. It's nice to see the Roger Smith has weathered the challenging times and is doing some renovations. But I'd like to see more done. My one issue was that I went out at 11 PM on Friday night to get a late night bite to eat. But the main doors were locked and a sign on a door as you to call to be let in. No one was visible at the front desk. I had to debate whether to let in a family who were seated at the door waiting to be let in. I don't think ANY hotel in NYC, especially one in midtown on a busy Friday night (this was NYC Marathon weekend) should have the front desk unattended and the doors locked for ANY reason. Thankfully, this was my main disappointment.
2 nachten verbleven in november 2021

2/10 – Ontzettend slecht

Kais

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No heat . Electric outlet not working . No Valet parking . Too bad
1 nacht verbleven in november 2021

10/10 – Uitstekend

Albert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a classic hotel, comfortable and understated. We enjoyed the spaciousness and the friendly service.
4 nachten verbleven in oktober 2021

2/10 – Ontzettend slecht

Joanne

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2021

10/10 – Uitstekend

Joseph

3 nachten verbleven in november 2021

8/10 – Goed

Staceyann

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel is older so do not expect modern decor. The shower curtain needed changing/scrubbing and there was no hot water for a shower in the morning.
1 nacht verbleven in november 2021