Dear Valued Guest,I hope you and your family are well.Thank you for your lovely compliments!I am so happy to know that you stayed in our spectacular accommodations overlooking Central Park and that you enjoyed every moment of it right from your windows.Central Park is just steps away and many of our guests come here just to visit the iconic park.Our location is simply the best!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Andrew RogersGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park.I was very pleased to have read that we exceeded your expectations when I saw the fantastic 5 out of 5 rating!The Ladies and Gentlemen are here to create memories for you and your family.I am aware that a delightful young child was on this trip and that it was a very special week for the little one!We hope to have an opportunity in welcoming you and your family once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Andrew RogersGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share most valuable feedback.I am deeply sorry to see that the level of attention in the preparation of your room was shockingly below standards. You can be certain that we take any transgression of the sort very seriously and our housekeeping and maintenance leaders have sprung to action to not only investigate this extremely uncommon to our property incident, but most importantly course correct. I can see how disappointed you must feel, this being your first experience with our property. I can assure you the challenges you faced, are not indicative of the lever of care and attention to personalized service our Ladies & Gentlemen provide on a daily basis. Thank you for acknowledging the warm and attentive service your received from Thomas, our Concierge; I will gladly share with him.We hope to have an opportunity in welcoming you once again in the near future.With appreciation,Dimitra DoupiOperations ManagerThe Ritz-Carlton New York Central Park

Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park and the fantastic 10 out of 10 rating!I was very pleased to have read that we exceeded your expectations.The Ladies and Gentlemen are here to create memories for you and I hope our hotel is your home away from home.We hope to have an opportunity in welcoming you and your loved ones once again in January 2025.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park and the fantastic 5 out of 5 rating!I hope you had a lovely time in our iconic city.It is such an honor to know that we took genuine care of you and your guests during your stay.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,Thank you for another high rating!I hope you enjoyed both accommodations, with one of them overlooking the city with partial views of Central Park.I hope we created a memorable stay as it is our goal to fulfill and exceed your expectations each and every time you visit us.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your feedback on our hotel!It is great knowing that our Ladies and Gentlemen took wonderful care of you and your guests.We strive to create a memorable experience for all of our guests and the comfort and satisfaction are our main priorities.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your lovely feedback on our hotel.It was a pleasure reading your notes on the guest room amenities that we offer here at the hotel. I hope you had a chance to utilize all of the features in the room. Yes, our deep tub is certainly the best part in our marble baths. In addition, the steamer is very useful for our guests who prefer to handle their own clothes.I sincerely apologize that we do not have ice machines on the floors. I am happy that you noticed the coffee cart in the lobby that is available from 6am to 8am daily. While I am aware that other hotels offers coffee machines in the guest rooms, I would like to let you know that upon request, the hotel does have coffee machines. I will be sure to relay your sincere compliments to the Ladies and Gentlemen. Our main goal is to take genuine care of all of our guests. We hope to have an opportunity in welcoming you and your husband once again for another perfect stay in the near future!Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,Thank you for your spectacular review of our hotel!We are here to exceed your expectations and the perfect 5 just speaks in volumes.The Ladies and Gentlemen will be so happy knowing that you enjoyed your time with us as well as our location.Our city is the best in the world with so much to offer and we are proud to be right here in Central Park.I hope that you had the opportunity to explore the delightful restaurants and shop in the best stores that caters to all.We are simply, here for you, here to delight and create memories for you.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,Thank you for your highest rating of a 10!I am so happy knowing that Lea took wonderful of you during your stay.I will be sure to share your lovely compliments with Lea!We are here to create memories and it is such an honor to know that we accomplished our one and only goal of exceeding your expectations during your visit.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay at our hotel and the 10 out of 10 review!Your feedback is a blessing to the hotel and all of the Ladies and Gentlemen will be so happy to hear that they accomplished one of our promises and that is to provide genuine care and comfort to all of our guests.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Mr. Daly,I hope you and your family are well and that you had a spectacular 2024 celebration.Thank you for your recent visit to The Ritz-Carlton New York, Central Park.Please accept my apologies that the hotel failed in creating a memorable trip for you and your guest.The comfort and satisfaction levels of our guests are very important to us and I apologize that our Ladies and Gentlemen did not fulfill this promise.Please know the challenges that you experienced has been reviewed and discussed with the relevant staff members.I am aware that Dimitra Doupi, Operations Manager, assisted you with compensation after your visit to our hotel.Thank you for your loyalty as a Bonvoy member and we look forward to your next stay at The Ritz-Carlton New York, Central Park.Please do not hesitate to reach out if I can be of any further assistance.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Parkhans.schaepman@ritzcarlton.com

Dear Valued Guest,Thank you for your highest rating of a 10!I am so happy knowing that the Ladies and Gentlemen took wonderful of you during your stay!We are here to exceed your expectations and the perfect 10 just speaks in volumes!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Happy Holidays to you and your family.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay at our hotel and the raving reviews!Central Park is just steps away and many of our guests come here just to visit the iconic park.Our location is the best with many shops to explore as well as an expansive selection of different cuisines nearby.I am so happy to know that you stayed in accommodations overlooking Central Park and that you enjoyed every moment of it right from your windows.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Happy Holidays!Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,I hope you and your family are well and that you had a joyous holiday season.Thank you for your recent stay at our hotel and the wonderful 5 out of 5 review!I am happy knowing that we exceeded your expectations in all areas during your visit. Creating a memorable stay is our #1 goal for all of our guests.I hope that you had the opportunity to explore the festivities in the city. December was truly a magical month to be in New York with many shopping and dining events.We hope to have an opportunity in welcoming you once again in December of 2024!Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay at our hotel and the wonderful compliments!I am so happy knowing that you enjoyed your time with us as well as our location.I hope that you had the opportunity to explore Central Park as well as the neighborhood with exciting shopping opportunities and delicious cuisines.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,Thank you for your amazing high rating of our hotel!Our Ladies and Gentlemen are truly dedicated to providing service excellence. I hope we took wonderful care of your stay.I am aware that you were in one of our stunning suites overlooking Central Park. I hope that you had the opportunity to explore Central Park in our beautiful fall weather. The trees are already filled with beautiful red, orange and yellow colors.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your lovely 5 Star compliments! I am very happy knowing that my Ladies and Gentlemen provided you with excellent service.I hope that you had an amazing experience in witnessing the NYC Marathon as I am aware you were at our hotel yesterday.Our location is simply the best and we hope to welcome you back in the near future.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Warm Regards,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,Thank you for your wonderful feedback of our hotel!I am so happy knowing that you enjoyed your time with us as well as our location.We are indeed in one of the best locations in the city and I hope that you had the opportunity to explore Central Park in our beautiful fall weather.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,Thank you for your wonderful high rating of our hotel!I am so happy knowing that you enjoyed your time with us as well as the immediate neighborhood.I hope that you had the opportunity to explore Central Park in our beautiful fall weather.The iconic park is so vast that you do have to visit NYC once again to see the entirety of it.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I am very happy to know that you enjoyed your time here at our hotel!Please know that your high review and rating of the hotel shows that our Ladies and Gentlemen took genuine care of you and your guests.Our number one concern is the comfort and satisfaction of our guests. Our hotel is your home away from home. I hope that you had the opportunity to explore the wonders of The Big Apple.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay at our hotel.I appreciate the spectacular rating that you have given us!I am very happy to know that you enjoyed your time here at our hotel.Despite the short stay, I hope that you had the opportunity to explore our amazing fun city.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful rating of my hotel!I am very happy to know that you had a spectacular time at our hotel and that my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also enjoyed the wonderful views of Central Park from your accommodations.Yes, our city is indeed an amazing one! Our location is spectacular, with nearby luxury shops, museums, exceptional cuisines and much more to offer!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Please accept my sincere apologies that we failed in exceeding your expectations during your visit. I see that your rating was less than the perfect 5. Despite the challenges that you experienced, I hope that you enjoyed your time here in New York City.We hope to have an opportunity in welcoming you once again in the future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful rating of my hotel!I am very happy to know that you had a spectacular time at our hotel and that my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also enjoyed the wonderful views of the city as well as partial views of Central Park from your accommodations.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful high rating of my hotel!I am very happy to know that you had a luxurious stay and that my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also enjoyed the wonderful views of the city as well as partial views of Central Park from your accommodations.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate to reach out if I can be of any further assistance.Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Please accept my sincere apologies that we failed in exceeding your expectations during your visit.Despite the challenges that you experienced, I hope that you enjoyed your time here in New York City.We hope to have an opportunity in welcoming you once again in the future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful rating of my hotel!I am so happy to know that you had a luxurious stay with the beautiful views of Central Park from your high floor accomodations.Our location is simply the best, with nearby luxury shops, museums, exceptional Michelin Star cuisines and many more to offer!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments of my Ladies and Gentlemen!I am very happy to know that you had a luxurious experience, especially with your accommodations on such a high floor of the city with partial views of Central Park!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments of my Ladies and Gentlemen!I am very happy to know that you had a wonderful visit to my property and to one of the most amazing cities in the world.We hope to have an opportunity in welcoming you once again to the city that never sleeps!Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.I appreciate the wonderful rating of my hotel.I am very happy to know that you had a 100% luxurious stay and my Ladies and Gentlemen took wonderful care of you and your guests.I hope that you also had a great time visiting one of the most iconic cities in the world.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Please accept my sincere apologies that we failed in providing you a luxurious experience at our hotel.Despite the challenges that you had, I hope that you enjoyed your time here in New York City.We hope to have an opportunity in welcoming you once again in the future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Hans SchaepmanGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful rating of my hotel!I am very happy to know that you had a luxurious stay with the beautiful views of Central Park from your room.I hope that you also had a great time visiting the many sights and eateries of our wonderful city.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments of my Ladies and Gentlemen!I am very happy to know that you had a luxurious experience, especially with your accommodations on such a high floor. Views are absolutely spectacular and it is great knowing that you had the lovely opportunity to witness the breathtaking views.Our centrally located property is indeed amazing and I hope that you also had a great time in our wonderful city!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,I hope you and your family are well.Thank you for your recent stay and your sincere compliments on my Ladies and Gentlemen! I am happy knowing that Reception honored an upgrade and took wonderful care of you and your family.I am aware that your check in time was approximately 12:44pm and a room with two beds was assigned. My housekeeping staff tries their absolute best to turn all rooms for our new arrivals. However, the challenge we have with arrivals prior to check in time at 4pm is we depend heavily on the current guests to depart on time at 12 noon. I hope you enjoyed the spacious accommodations and the view!We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the lovely compliments of The Reception Team!I am very happy to know that you enjoyed your stay at my hotel and that the Ladies and Gentlemen took wonderful care of you and your family.Regarding the Contour staff, please accept my sincere apologies for the errors that occurred with your order. I have sent the feedback to my Leaders at Contour and the proper retraining will be taken to ensure these errors do not repeat in the future.We hope to have an opportunity in welcoming you once again in the near future.Thank you for your continuous support.Please do not hesitate in reaching out to me with any questions or concerns.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your sincere compliments! I am very happy to know that you my Ladies and Gentlemen took great care of you to have allocated your accommodations on such a high floor. Views are absolutely spectacular, and it is great knowing that you witnessed the wonders from high above the tree line.Our centrally located property is indeed amazing and I hope that you also had a great time in our wonderful city.We hope to welcome you back in the near future.Thank you for your continuous patronage!Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your sincere compliments! I am very happy to know that you enjoyed your stay at my hotel and that my Ladies and Gentlemen took great care of you.I hope you had a joyful time in our iconic city!We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and your sincere compliments! I am very happy to know that you enjoyed your stay at my hotel and that my Ladies and Gentlemen took great care of you.Our centrally located property is indeed amazing and I hope you had a joyful time in our iconic city!We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,I hope you and your family are well.Thank you for your recent visit to The Ritz-Carlton New York, Central Park.I appreciate the time that you have taken to express your feedback.Please accept my sincere apologies that we failed in fulfilling your expectations during your stay.I would like to let you know for future reference that we do have coffee machines that we can place in your room.We will be happy to honor your request (if made) upon your next visit.While I know that many bars outside the hotel closes very late, we do have a last call and closing time unfortunately.I apologize if my staff rushed you while you were enjoying your time and drink at Contour Bar.Please know that we value your feedback, as it will assist us in making the necessary improvements for our valued guests.We hope to have an opportunity in welcoming you once again in the near future.Please do not hesitate in reaching out to me with any questions or concerns.Sincerely,Douglas HousleyGeneral ManagerThe Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the lovely rating!I am very happy to know that my Ladies and Gentlemen took great care of you.We hope to welcome you back very soon!Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the lovely compliments! I am very happy to know that you enjoyed your stay at my hotel and that the Ladies and Gentlemen took wonderful care of you.I hope that you also had a great time in our wonderful city.We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay and the wonderful compliments.I am very happy to know that my Ladies and Gentlemen provided you with a memorable stay.The comfort and satisfaction of our guests are always our primary concerns. It is great to know that we exceeded your expectations.I will be sure to communicate to Diana H. of your thoughtful compliments.We hope to welcome you and your guests back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay.Your high rating is so appreciative and lovely!I am very happy to know that you enjoyed your stay at my hotel.I hope that you also had an amazing experience in our wonderful city.We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Arika,We hope you and your family are well.Thank you for your recent stay and the wonderful compliment!I hope that you also had a spectacular experience in visiting The Big Apple.I hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Valued Guest,We hope you and your family are well.Thank you for your recent stay at my hotel.I appreciate the high compliments!I am very happy to know that you enjoyed your stay at my hotel and that my staff provided you with excellent service.We hope to welcome you back in the near future.Thank you for your continuous support.Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park

Dear Illes,We hope you and your family are well.Thank you for taking the time to share your feedback on your recent stay.Please accept my sincere apologies that you did not enjoy your stay at my hotel.Please do not hesitate in reaching out to me with your questions or concerns.I hope to have an opportunity in welcoming you once again in the near future. Warm Regards,Douglas HousleyGeneral Manager, The Ritz-Carlton New York, Central Park