Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 225 van 1001 beoordelingen" "
10 - Uitstekend
225
Gastenscore: 8 - Goed. 274 van 1001 beoordelingen" "
8 - Goed
274
Gastenscore: 6 - Redelijk. 195 van 1001 beoordelingen" "
6 - Redelijk
195
Gastenscore: 4 - Matig. 121 van 1001 beoordelingen" "
4 - Matig
121
Gastenscore: 2 - Ontzettend slecht. 186 van 1001 beoordelingen" "
2 - Ontzettend slecht
186
7,0/10
Netheid
7,4/10
Personeel en service
5,6/10
Voorzieningen
6,6/10
Staat van de accommodatie en faciliteiten
5,6/10
Milieuvriendelijkheid
Beoordelingen
2/10 – Ontzettend slecht
Bridget, Essex
Reisde met familie
26 mei 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bridget
4 nachten verbleven in mei 2024
Reactie van Kamaria RediResponse Specialist op 28 mei 2024
Hello Bridget, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
8/10 – Goed
Kathy
18 mei 2024
Positief: Personeel en service
Kathy
1 nacht verbleven in mei 2024
Reactie van Chirell RediResponse Specialist op 20 mei 2024
Dear Kathy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Wilmington - Newark and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
brian, bellmore
Reisde met familie
6 mei 2024
We called ahead to verify our reservation and to verify we could pay when we arrived. We let them know we would arrive late. When we got there at 11:30pm we were told there was no rooms available and because we didn't pay in advance they did not hold our room
brian
2 nachten verbleven in mei 2024
Reactie van Dannielle Rediresponse Specialist op 8 mei 2024
Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WILMINGTON - NEWARK. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your room not being held for late arrival even though this was communicated ahead of time. We apologize for this issue and the inconvenience it caused. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
8/10 – Goed
ANDRES
30 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
es un sitio muy bueno para pasar la noche, tranquilo y limpio, los que atienden son muy agradables. lo recomiendo y repetiría
ANDRES
1 nacht verbleven in april 2024
Reactie van Linton RediResponse Specialist op 2 mei 2024
Hola Andres,Gracias por contarnos sobre su reciente visita a RED ROOF PLUS+ WILMINGTON - NEWARK. Es gratificante leer que las habitaciones limpias y el personal agradable satisficieron sus necesidades. Tenga en cuenta que los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,LintonRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Darci
Reisde met familie
29 apr 2024
Negatief: Personeel en service
After I reserved a room on Expedia I got there to check in and they gave me several different excuses but it came down to they did not set aside a room for me They tried blaming me. Very unprofessional and unethical business practices.
Darci
1 nacht verbleven in april 2024
Reactie van Xao RediResponse Specialist op 30 apr 2024
Thanks for sharing your feedback with us, Darci. The team at our Red Roof Inn PLUS+ Wilmington - Newark was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unprofessionalism described and you not being able to reserve a room hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
6/10 – Redelijk
Isaac
24 apr 2024
Positief: Personeel en service
Isaac
1 nacht verbleven in april 2024
Reactie van Toni-Ann RediResponse Specialist op 25 apr 2024
Hello Isaac,Thank you for choosing to stay at our RED ROOF PLUS+ WILMINGTON - NEWARK. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
4/10 – Matig
Ebony
18 apr 2024
Ebony
1 nacht verbleven in april 2024
Reactie van Kamaria RediResponse Specialist op 26 mei 2024
Hello Ebony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
8/10 – Goed
Orlando
Zakenreiziger, Reisde met familie
18 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Decent place. Quiet for decent sleep
Orlando
1 nacht verbleven in maart 2024
Reactie van Oshane RediResponse Specialist op 18 apr 2024
Dear Orlando, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ WILMINGTON - NEWARK regarding the quiet area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Isaac
11 apr 2024
Isaac
1 nacht verbleven in april 2024
Reactie van Olivia RediResponse Specialist op 1 mei 2024
Hello Isaac, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Wilmington - Newark and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 – Redelijk
Jessica
Reisde met familie
28 mrt 2024
Negatief: Staat van de accommodatie en faciliteiten
The bed was comfortable and clean, the A/C worked well, but the room had a strange smell, possibly a smoking room when I asked for non-smoking, not sure. The room furniture is very old and falling apart, drawers do not open/close well, vinyl falling off the particle board. No one answered when I called the front desk. It was ok for a one night stay.
Jessica
1 nacht verbleven in maart 2024
Reactie van Recordo, Rediresponse Specialist op 29 mrt 2024
Dear Jessica,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the RED ROOF PLUS+ WILMINGTON - NEWARK. I'm happy you were pleased with our comfortable bed, cleanliness, and our good A\C. However, you stated our furniture were damaged, and the room had a foul odor. I'm sorry to hear that you weren't able to get a response from the front desk so that someone could have address your issues. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
8/10 – Goed
KIM, BROOKLYN
Reisde met familie
11 mrt 2024
Positief: Netheid, personeel en service
I'm not a fan of the sink outside of the bathroom. The pictures of the rooms don't show this detail. I probably would have skipped this motel when deciding on where to stay
KIM
3 nachten verbleven in maart 2024
Reactie van Olivia RediResponse Specialist op 12 mrt 2024
Thank you, Kim, for telling us about your stay at the Red Roof Inn PLUS+ Wilmington - Newark. The situation you described regarding the sink outside of the bathroom is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
whitney
25 feb 2024
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Very disappointed
We only stayed 1 night and our door handle was broken and I got stuck in the bathroom and even tho it was labeled 100% smoke free weather we were in our room or just walking to our car everything smelled very strongly of marijuana!
whitney
1 nacht verbleven in februari 2024
Reactie van Adraine Rediresponse Specialist op 26 feb 2024
Dear Whitney,We are sorry to hear your recent experience at the RED ROOF PLUS+ WILMINGTON - NEWARK did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding to the broken door handle and the smell of the room. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
10/10 – Uitstekend
Debbie
18 feb 2024
Debbie
2 nachten verbleven in februari 2024
Reactie van Dannielle Rediresponse Specialist op 22 mrt 2024
Hello Debbie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
6/10 – Redelijk
Russell
1 jan 2024
Positief: Personeel en service
Negatief: Voorzieningen
I was surprised no microwave.
Russell
1 nacht verbleven in december 2023
8/10 – Goed
Judith
23 dec 2023
Great location
Judith
2 nachten verbleven in december 2023
Reactie van Oniel Rediresponse Specialist op 25 dec 2023
Hi Judith,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Wilmington - Newark. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's location. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 – Uitstekend
whitney
Reisde met familie
17 dec 2023
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
whitney
1 nacht verbleven in december 2023
Reactie van Chevanese RediResponse Specialist op 18 dec 2023
It is heartwarming to see such a wonderful rating, Whitney. We truly appreciate you taking the time to rate your experience at the Red Roof PLUS+ Wilmington - Newark. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope you will come back to see us again on your next trip to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Brian
15 dec 2023
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Brian
1 nacht verbleven in december 2023
Reactie van Nishaye RediResponse Specialist op 16 dec 2023
Hello Brian,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Wilmington - Newark. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Shae
Reisde met partner
20 nov 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property didn't make me aware of 100$ deposit until there. Didn't seem to care that we had to make other arrangements.
Shae
2 nachten verbleven in november 2023
Reactie van Sharma RediResponse Specialist op 21 nov 2023
Dear Shae, We are sorry to hear about your recent experience at the RED ROOF PLUS+ WILMINGTON - NEWARK. We strive to provide guests with a positive experience, so I am disappointed to learn that was not achieved with you. You indicated that you were unaware of the deposit prior to arrival and I sincerely apologize for any inconvenience caused. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your feedback and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Sharma Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Raphael
Reisde met familie
12 nov 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So upon checking in i asked if there is a fridge and microwave in the room. I was told i needed to add 20$ in order to get a room equipped with that so I declined. I go in the room and room was OK, except for a few bugs crawling around and walls are very thin. You can hear pple moving around next door.
Shower gel container was empty in the bathroom and had to call the front desk using my cellphone because room phone was not working.
Was told to go down and get some and when i got there there was none in front desk. The manager calmly told me they do not offer shower gels or soap.
So what am i booking your hotel for if i cant take a shower with soap. He said to call corporate because its against their policy. That was BS.
I had to drive to 10 min to a 7/11 at 11pm to buy soap in order to shower.
But they don't have a problem demanding 20$ for a fridge or microwave in the room.
Was very disappointed. Do not book this place unless bringing your own soap to shower.
Raphael
1 nacht verbleven in november 2023
Reactie van Sharma RediResponse Specialist op 14 nov 2023
Dear Raphael, We are sorry to hear about your recent experience at the RED ROOF PLUS+ WILMINGTON - NEWARK. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests, the thickness of the walls not being up to your standards, lack of the toiletry you mentioned, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk immediately to ensure you re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours, Sharma Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Bruce
5 nov 2023
Negatief: Personeel en service
No microwave. No refrigerator. People roaming around outside throughout the night arguing, cursing,smoking etc... also had marginally hot water for shower and the mattress should have been replaced years ago.
Bruce
1 nacht verbleven in november 2023
Reactie van Gabrielle RediResponse Specialist op 7 nov 2023
Dear Bruce,Thank you for your review following your stay at Red Roof Inn PLUS+ Wilmington - Newark. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the noise mentioned, the lack of amenities and the other listed issues hindered your stay, which was saddening to read. In the future, please feel free to explore our various room options and choose the one that best suits your preference.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
10/10 – Uitstekend
Dhymand
29 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dhymand
1 nacht verbleven in oktober 2023
Reactie van Kamaria RediResponse Specialist op 31 okt 2023
Hello Dhymand, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
8/10 – Goed
David
26 okt 2023
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
David
1 nacht verbleven in oktober 2023
Reactie van Gabrielle RediResponse Specialist op 28 okt 2023
Thank you for taking a moment to leave a review, David. The staff and I at the Red Roof Inn PLUS+ Wilmington - Newark appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
8/10 – Goed
William
Reisde met partner
24 okt 2023
Negatief: Voorzieningen
Close to work.
William
1 nacht verbleven in oktober 2023
Reactie van Recordo Rediresponse Specialist op 26 okt 2023
Hello William,We appreciate you taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WILMINGTON - NEWARK. I'm so glad we earned your 4/5 score. It's great to hear that our location was convenient for your travel needs. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties. Thank you for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
4/10 – Matig
Martin
16 okt 2023
Martin
1 nacht verbleven in oktober 2023
Reactie van Gabrielle RediResponse Specialist op 8 nov 2023
Thank you for taking a moment to leave a review, Martin. The staff and I at the Red Roof Inn PLUS+ Wilmington - Newark were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
4/10 – Matig
Carolina, West Hempstead
16 okt 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
Carolina
2 nachten verbleven in oktober 2023
Reactie van Devorine Red Roof Management op 19 okt 2023
Thank you for rating your recent stay, Carolina. I was disheartened to see your stay resulted in a 2/5 score. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn PLUS+ Wilmington - Newark. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Gerri
15 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
Gerri
1 nacht verbleven in september 2023
Reactie van Gabrielle RediResponse Specialist op 17 okt 2023
Thank you for taking a moment to leave a review, Gerri. The staff and I at the Red Roof Inn PLUS+ Wilmington - Newark appreciate your 5/5 score following your stay. I am happy that you found our hotel to be a great place. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
10/10 – Uitstekend
careese
15 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
careese
1 nacht verbleven in oktober 2023
Reactie van Gabrielle RediResponse Specialist op 17 okt 2023
Thank you for taking a moment to leave a review, Careese. The staff and I at the Red Roof Inn PLUS+ Wilmington - Newark appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
6/10 – Redelijk
DeBraire
14 okt 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
DeBraire
2 nachten verbleven in oktober 2023
Reactie van Devorine Red Roof Management op 16 okt 2023
Thank you for rating your recent stay, DeBraire. Red Roof values you as our guest and welcome your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn PLUS+ Wilmington - Newark. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
6/10 – Redelijk
James
13 okt 2023
Positief: Netheid, personeel en service
The staff was very friendly. The one bed may have been questionable but we didn’t need two beds anyway. I’m sure it would have been addressed had we said something.
James
1 nacht verbleven in oktober 2023
Reactie van Gabrielle RediResponse Specialist op 14 okt 2023
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn PLUS+ Wilmington - Newark appreciate your 3/5 score following your stay. I am happy that our friendly staff pleased you. However, you stated that the bed situation hindered your stay. On your next stay at Red Roof, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist
6/10 – Redelijk
Travis
Reisde met familie
11 okt 2023
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was smelly and the water in the shower was not very warm. Beds were very uncomfortable.
Travis
1 nacht verbleven in oktober 2023
Reactie van Gabrielle RediResponse Specialist op 13 okt 2023
Thank you for taking a moment to leave a review, Travis. The staff and I at the Red Roof Inn PLUS+ Wilmington - Newark appreciate your 3/5 score following your stay. However, you stated that the smell of the room, the uncomfortable bed and the other issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Cindy
Reisde met familie
8 okt 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
THERE WAS A ROACH IN THE ROOM, SMELLED MOLDY, DIRTY, AND HOMELESS PEOPLE. COULDN’T STAY THERE FOR A SECOND. REQUESTED A REFUND AND GETTING THE RUN AROUND.
DO YOURSELF A FAVOR AND DON’T GO HERE!!!!
Cindy
2 nachten verbleven in oktober 2023
Reactie van Gabrielle RediResponse Specialist op 11 okt 2023
Thank you for taking a moment to leave a review, Cindy. The staff and I at the Red Roof Inn PLUS+ Wilmington - Newark were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, the smell described and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist
10/10 – Uitstekend
Karen
8 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
Karen
1 nacht verbleven in oktober 2023
Reactie van Gabrielle RediResponse Specialist op 28 okt 2023
Thank you for taking a moment to leave a review, Karen. The staff and I at the Red Roof Inn PLUS+ Wilmington - Newark appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Diane
Reisde met partner
8 okt 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Premium room filthy
No hot water
Staff not English speaking
Squatters suspected
Shady area
Everyone smoked everywhere (supposed to be non-smoking campus)
Diane
2 nachten verbleven in oktober 2023
Reactie van Toni-Ann RediResponse Specialist op 9 okt 2023
Hello Diane, Thank you for leaving a review of our Red Roof Inn. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding the uncleanliness of your room, smoking on property, difficulty in communication, no hot water and safety concerns are truly regrettable. We here at Red Roof, strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist
4/10 – Matig
Marina
8 okt 2023
The property was very nice. Although, the service was terrible. Refused to give back my deposit to the correct credit card.
Marina
2 nachten verbleven in oktober 2023
Reactie van Gabrielle RediResponse Specialist op 29 okt 2023
Dear Marina,Thank you for your review following your stay at Red Roof Inn PLUS+ Wilmington - Newark. I am happy that you found our property to be nice. However, you stated that the service was terrible and your deposit was refunded to the incorrect credit card. Based on my investigations, I am seeing where the deposit was returned to the account it was taken from. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Byron
7 okt 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room smelled awful, was extremely small for what was advertised. Outside was a hangout for many along with loud music. Heavy stench of weed smoke
Byron
1 nacht verbleven in oktober 2023
Reactie van LaTunde Murrant. Rewards Specialist op 8 okt 2023
Dear Byron,We are sorry to hear your recent experience at the RED ROOF PLUS+ WILMINGTON - NEWARK did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 – Redelijk
Austin
6 okt 2023
Positief: Staat van de accommodatie en faciliteiten
Weird area/ people
If you don’t wanna deal with people cracked out of their mind at 11:30 pm, go elsewhere. Even the guys check us in seemed like checking into a hotel was some type of operation that took 30+ mins.
Austin
2 nachten verbleven in september 2023
Reactie van OnielRediresponse Specialist op 7 okt 2023
Hi Austin,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Wilmington - Newark. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
4/10 – Matig
Megan
Reisde met familie
18 sep 2023
Negatief: Netheid, personeel en service
Megan
1 nacht verbleven in september 2023
Reactie van Kamaria Red Roof Management RediResponse Special op 19 sep 2023
Hello Megan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
10/10 – Uitstekend
Sabrina
Reisde met familie
13 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing staycation 😍
Amazing clean & friendly restaurants surrounding area like it was very nice😍
Sabrina
4 nachten verbleven in september 2023
Reactie van LaTunde Murrant. Rewards Specialist op 14 sep 2023
Dear Sabrina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WILMINGTON - NEWARK. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding friendly restaurants surrounding area, it was very nice and the place been amazing clean. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Dominick
12 sep 2023
Negatief: Personeel en service
.
Dominick
4 nachten verbleven in september 2023
Reactie van LaTunde Murrant. Rewards Specialist op 13 sep 2023
Hello Dominick,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Robert
10 sep 2023
Negatief: Netheid, staat van de accommodatie en faciliteiten
Robert
1 nacht verbleven in juli 2023
Reactie van Chirell Rediresponse Specialist op 11 sep 2023
Dear Robert, Thank you for taking a moment to complete our survey at the Red Roof Inn PLUS+ Wilmington - Newark, prompting your 1/5. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Chirell Rediresponse Specialist
2/10 – Ontzettend slecht
Brittany
Reisde met familie en kleine kinderen
8 sep 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely unfit for family hotel stay. Between smelling weed everywhere you turn, people looking as if they’ve been taking drugs walking around asking for money. Then the rooms weren’t the best. You can tell nothings been cleaned, key cards never seem to work. No refrigerator or microwave in the rooms unless you pay out more for it, most of the ac units are not working right. Just an overall very bad experience. I had a 4 year old and baby with me and each night having to scrub them down because the floors were filthy. Seeing trash all around. Things prior broken. I just wouldn’t recommend being here unless you just don’t care what you sleep in or care what you’re around.
Brittany
3 nachten verbleven in september 2023
Reactie van Recordo Rediresponse Specialist op 9 sep 2023
Dear Brittany,We are sorry to hear your recent experience at the RED ROOF PLUS+ WILMINGTON - NEWARK did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Recordo Rediresponse Specialist
10/10 – Uitstekend
James
7 sep 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
James
1 nacht verbleven in september 2023
Reactie van LaTunde Murrant. Rewards Specialist op 8 sep 2023
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 – Redelijk
James
Reisde met familie en kleine kinderen
5 sep 2023
Positief: Personeel en service
Negatief: Netheid
Pot smoking and people hanging out everywhere.
James
3 nachten verbleven in september 2023
Reactie van Recordo Rediresponse Specialist op 6 sep 2023
Hello James,We are sorry to hear your recent experience at the RED ROOF PLUS+ WILMINGTON - NEWARK did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Recordo Rediresponse Specialist
8/10 – Goed
Lloyd, Manteo
4 sep 2023
Convenient to casino and dining
Lloyd
2 nachten verbleven in september 2023
Reactie van Carla Red Roof Management op 5 sep 2023
Dear Lloyd,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Wilmington - Newark. I am glad to read that you were pleased with the convenience of our location to casino and dining, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist
8/10 – Goed
Malek
3 sep 2023
Malek
1 nacht verbleven in september 2023
2/10 – Ontzettend slecht
Kimberly
2 sep 2023
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kimberly
1 nacht verbleven in september 2023
Reactie van Tianna RediResponse Specialist op 4 sep 2023
Hello Kimberly,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Wilmington - Newark and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Carlos
Reisde met familie
28 aug 2023
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I will never stay in the red roof hotel again
It was people fighting in the parking lot all night
Carlos
2 nachten verbleven in augustus 2023
Reactie van Chirell Rediresponse Specialist op 29 aug 2023
Dear Carlos,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Wilmington - Newark. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding disturbance in the parking lot. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist
10/10 – Uitstekend
Katlyn
27 aug 2023
Katlyn
1 nacht verbleven in augustus 2023
Reactie van Kamaria Red Roof Management RediResponse Special op 19 sep 2023
Hello Katlyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WILMINGTON - NEWARK and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Geverifieerde reiziger
25 aug 2023
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Roaches
I had a good time with my lovey, but the hotel had roaches… that made me doubt the cleanliness of the entire room and I was super uncomfortable. They also charged me the same rate as a nicer hotel would’ve, but that’s on me for thinking I was getting a decent room.
Geverifieerde reiziger
1 nacht verbleven in augustus 2023
Reactie van Devorine RediResponse Specialist op 26 aug 2023
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Wilmington - Newark. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine RediResponse Specialist
8/10 – Goed
Sharon
18 aug 2023
It was ok
Sharon
1 nacht verbleven in augustus 2023
Reactie van Abigail RediResponse Specialist op 19 aug 2023
Hello Sharon,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Wilmington - Newark and I appreciate your 4/5 score following your stay. I'm glad your stay was ok In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist