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Beoordelingen van Residence Inn By Marriott West Orange

3 out of 5
Residence Inn By Marriott West Orange
107 Prospect Ave, West Orange, NJ

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 275 van 437 beoordelingen" "
Gastenscore: 8 - Goed. 100 van 437 beoordelingen" "
Gastenscore: 6 - Redelijk. 38 van 437 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 437 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 437 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Joan

Niet een echte aanrader
Wij verbleven in dit hotel omdat het redelijk in de buurt van daar wonende familie is. Anders hadden we niet voor dit hotel gekozen. Mega groot en onpersoonlijk. Grote kamer, maar volgestopt met zeer groot meubilair; dan toch weer een kleine kamer eigenlijk. Wat ons het meest stoorde was het ontbijt: volledig naar ouderwets Amerikaanse standaard, grote bakken (fabrieks) roerei, hamburgers (!) en spek, verder eigenlijk geen keuze. En alles plastic! Het bestek, de bakjes en de bordjes. Dat was heel bizar, personeel alom maar niet voor de afwas. Verder moet je echt wel een auto tot je beschikking hebben, want in the middle of nowhere. Wel een golfbaan dichtbij voor de liefhebbers.
2 nachten verbleven in mei 2018
Reactie van Caren op 5 jul 2018
Thank you for taking the time to share your feedback with us. We certainly appreciate and are getting ready to start a room renovation with all new furniture. We hope when your travel plans bring you back you will come and see the new product.

8/10 – Goed

Jeffrey Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location, grounds well maintained. Pet friendly
2 nachten verbleven in april 2024

8/10 – Goed

Dale

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was fine for my needs...note...the bottom floor is musty and retained a lot of cooking odors. Also, if you have a room with an adjoining door, expect to hear your neighbors as though they are in the room with you. Request NOT to have an lock out door
2 nachten verbleven in april 2024

8/10 – Goed

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kendra Marie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in, staff was very helpful and kind! Beautiful hotel, was really surprised at how pretty it was. They said the hotel was completely full and we never heard any sound while we were in our room, very sound proof. Wonderful!
1 nacht verbleven in april 2024
Reactie van KT op 11 apr 2024
Thank you for your valued feedback! We hope to see you again soon!

4/10 – Matig

Christopher

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Unlike the listing on Expedia. The bar is closed. The game room is not available. And the fire pit was not available to actually use with a fire. Unfortunately, the only reason we booked this property was for the amenities and they were not available
4 nachten verbleven in maart 2024
Reactie van KT op 11 apr 2024
Thank you for your valued feedback. Harry's Bar has been closed for a couple of years now and when we did close the bar, we made sure to update our website and Expedia. My sincere apologies you were misinformed. We anticipate to open Harry's Bar in the near future. In regards to the fire pit, it is operational, seasonal and we anticipate firing it up in the warmer months to come. We have removed Harry's Bar again in which the game room is located. Thank you again for being our guest and for informing us.

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect place to stay very clean and affordable!!! Wonderful staff
2 nachten verbleven in maart 2024

8/10 – Goed

Jeff

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here multiple times. Great place, my main complaint is if you have 3 people the pullout couch is HORRENDOUS. They are extremely uncomfortable. You are better off sleeping on the couch and not using the Pullout bed. The mattress in the couches need replacing 0/10.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Regino

Positief: Personeel en service
Negatief: Netheid
Not very clean
1 nacht verbleven in maart 2024

8/10 – Goed

Keyonah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s great to bring your family here
1 nacht verbleven in maart 2024
Reactie van Residence Inn- West Orange op 24 mrt 2024
Dear Keyonah,Thank you for staying with us; I will share your feedback with the hotel Team. I am so happy you and your family enjoy your stay.

6/10 – Redelijk

Irena

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Nicky

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me and my family enjoyed our stay at residence inn by Marriott. The staff was amazing
1 nacht verbleven in maart 2024
Reactie van Daniel Canarte op 24 mrt 2024
Dear Nicky, Thank you for your feedback; it is essential to hear from our guests. I will share your comment with the Hotel Team to celebrate our success. Thank you, Daniel Canarte Assistant General Manager

10/10 – Uitstekend

Keyonah

Reisde met familie
Positief: Voorzieningen
I love everything about this property
1 nacht verbleven in februari 2024
Reactie van Daniel Canarte op 24 mrt 2024
Dear Keyonah,Thank you for your feedback about your stay; they help us improve our services daily. I hope to see you again. Daniel Canarte Assistant General Manager

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Daniel Canarte op 27 feb 2024
Dear Brian, Thank you for your feedback; hearing from our guests is very important. I will share your feedback with the hotel Team to celebrate our success.I hope to see you soon, Residence Inn West Orange

10/10 – Uitstekend

Shirrell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property’s location serves me well
2 nachten verbleven in december 2023
Reactie van Residence Inn West Orange op 27 feb 2024
Dear Shirrell, Thank you for your feedback; I will share it with the hotel Team to continue providing our unique services.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Four night weekend stay
Convenient and clean. Friendly staff. Convenient to Montclair, NJ. Average complementary breakfast.
4 nachten verbleven in januari 2024
Reactie van Daniel Canarte op 30 jan 2024
Dear Guest, Thank you for choosing Residence Inn West Orange; we would love to hear from our guests about your experience with us. Please let us know if you plan to return to the area. Warm Greetings, Residence Inn West Orange

10/10 – Uitstekend

Tiffany

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. Close to Montclair.
1 nacht verbleven in januari 2024
Reactie van Daniel Canarte op 30 jan 2024
Dear Tiffany, Thank you for your feedback; we like to hear from our guests about your experience with our services. Please let us know if you plan to return to the area. Warman Greetings, Residence Inn West Orange.

10/10 – Uitstekend

Faith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Residence Inn - West Orange op 30 jan 2024
Dear Guest, Thank you for your feedback; they help us to keep providing our unique Residence Inn services. Greetings, Residence Inn West Orange

10/10 – Uitstekend

kara, Fall River

1 nacht verbleven in januari 2024
Reactie van Residence Inn West Orange op 27 feb 2024
Dear Kara, Thank you for your feedback; I will share it with the hotel Team to continue providing our unique services.

8/10 – Goed

Anthony

1 nacht verbleven in januari 2024
Reactie van Residence Inn West Orange op 27 feb 2024
Dear Anthony, Thank you for your feedback; it is always a pleasure to hear from our guests about their stay experience. I will share your experience with the leadership team. if you plan to go back to the area, please let us know.

6/10 – Redelijk

Khaled

Negatief: Netheid, voorzieningen
2 nachten verbleven in december 2023
Reactie van Residence In West Orange op 27 feb 2024
Dear Khaled, Thank you for your feedback; I will share your comment with the leadership team. if you plan to go back to the area, please let us know.

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Residence Inn West Orange op 27 feb 2024
Dear Julie, Thank you for your feedback; I will share it with the hotel Team to continue providing our unique services.

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service
3 nachten verbleven in december 2023

10/10 – Uitstekend

LEONARD

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hidden Gem! It's an excellent hotel with fantastic service! Ms. Katie greeted us with a smile every morning.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Patricia Ping

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

David

1 nacht verbleven in december 2023

10/10 – Uitstekend

Anton

1 nacht verbleven in december 2023

8/10 – Goed

LYDIA

Very nice hotel, lovely staff. Nice room, bathroom needs a little sprucing up, door jams are rusted and air conditioning made loud noises, but enjoyed the 2 nights we stayed.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Oscar

1 nacht verbleven in november 2023

8/10 – Goed

Robert

1 nacht verbleven in november 2023

10/10 – Uitstekend

Janis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room smelled clean when I walked in but once spry wore off like Dog ! Could be from people in adjoining room that had 2 dogs . But rooms nicely redone and comfortable.
1 nacht verbleven in oktober 2023
Reactie van Residence Inn West Orange op 15 okt 2023
Dear Janis, Thank you for your feedback; your experience is significant. I will share your review with the hotel team. I hope to see you soon.

8/10 – Goed

Michael

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Residence Inn West Orange op 15 okt 2023
Dear Michael, Thank you for your feedback; that helps us to keep improving our services. i hope to see you soon,

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room design very nice
2 nachten verbleven in september 2023
Reactie van Residence Inn - West Orange op 1 okt 2023
Dear Robert, Thank you for your feedback; your comment is essential for keeping our services. We look forward to seeing you again.

10/10 – Uitstekend

Mary, Media

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Residence Inn - West Orange op 27 aug 2023
On behalf of the entire hotel team, thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel Team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Goed

PAMELA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The overall stay was fine the room was okay , I just was a little disappointed that it wasn't the two rooms that we normally get, The breakfast was okay.... My check-in was good with Michael I was able to check in a little earlier but my check out was okay as well I guess but the guy wasn't able to print me a receipt.
3 nachten verbleven in augustus 2023
Reactie van Daniel Canarte op 15 aug 2023
Dear Pamela,Thank you for your feedback; it is essential to hear from you. They help us to improve our services. I was checking your reservation, and the room are you booked was a studio king-side bed, and any upgrade is available based on the availability of the rooms.I hope to see you next time have you visited our area.

10/10 – Uitstekend

Guy

1 nacht verbleven in augustus 2023
Reactie van Residence Inn - West Orange op 27 aug 2023
Thank you for your feedback, it is essential to hear about your experience with our services.We hope to see you soon.

6/10 – Redelijk

ALLEN E

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid
Adorable Building - Wouldn't Stay Again
This hotel is absolutely adorable. It's a comfortable home you are a guest in and the amenities are perfect for a quick get away. The breakfast is exceptional for a free breakfast buffet. And the furniture in our suite appeared newly updated. Unfortunately, I have a little more to say on the negative side than the positive. The floors were not clean.There was small pieces of garbage we found and we felt our feet sticking. We asked to have them clean while we were away and it was evident this cleaning occurred. However, it appeared to be a spot clean. There was ketchup still stuck on the kitchen floor. We had not eaten or drank in the room. Upon further exploration, we found mold on the walls in the bathroom, 3 hairs in the supposedly clean shower we had not yet used, rust and grime built up on the floor near the toilet and the base of the toilet, soap scum built up on the shower wall behind the soap provided that I was easily able to scrub away myself, spots all over the full body closet door mirror that left me questioning if it had been cleaned in the last month, grimed visible on table top surfaces, a hair tie on the bathroom counter behind the tissues left from previous guests, and poor craftsmanship throughout the room including an exposed wire above the main entry door. The only reason we slept here is because my wife could smell the bleach on the sheets but she couldn't even bring herself to shower here. We will not return.
1 nacht verbleven in augustus 2023
Reactie van KT op 8 aug 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. __[INSERT GUEST ISSUE]__ has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

6/10 – Redelijk

Linh

Reisde met familie en kleine kinderen
Positief: Personeel en service
it is not worth for the price. No AC for the first 2 nights and they finally fixed the third night. Limited food options around the area.
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Daniel Canarte op 7 aug 2023
Dear Christopher,Thank you for sharing feedback on your recent stay with us at Residence Inn - West Orange.It is always a pleasure to hear positive feedback, particularly from those who matter the most to us – you!I will share your feedback with our associates and leaders to celebrate the unique guest experience they provided.

6/10 – Redelijk

Susann

1 nacht verbleven in augustus 2023
Reactie van Residence Inn West Orange op 27 aug 2023
Thanks for your feedback; I hope you give us another opportunity to provide our services.

10/10 – Uitstekend

Diane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable and easy access to friends and family
3 nachten verbleven in juli 2023
Reactie van Daniel Canarte op 7 aug 2023
Dear Diane,Thank you for taking the time to share feedback on your recent visit with us.It is always a pleasure to hear positive feedback, particularly from those who matter the most to us – you! I will share your positive feedback with our associates and leaders to celebrate the excellent guest experience they provided.

8/10 – Goed

olga

1 nacht verbleven in augustus 2023
Reactie van Daniel Canarte op 6 aug 2023
On behalf of the entire hotel team, thank you for sharing about your recent stay.We hope to welcome you again soon.Sincerely,

8/10 – Goed

Keith, Mesa

Positief: Personeel en service
Hotel needs detailed renovations. Paint. moldings, elevators etc. Everything works but the place needs a further detailed makeover.
4 nachten verbleven in juli 2023
Reactie van Daniel Canarte op 6 aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Amber

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay, will stay again if in NJ
Our experience was great! Guest service was friendly. They provided cleaning services to our room daily while supplying anything running low in our room, we didn’t even have to ask. The amenities were great, clean and family friendly. Breakfast was plentiful. The courtyard was beautiful as well as the eating area. We had a great experience.
6 nachten verbleven in juli 2023
Reactie van KT op 2 aug 2023
Thank you so much for your valued feedback and for being our guest!

10/10 – Uitstekend

Sharee

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing experience. Friendliness. Very clean. Hot tub and pool was perfect. Everytime we visit NJ we will be going back
1 nacht verbleven in juli 2023
Reactie van KT op 2 aug 2023
Thank you for being our guest!

8/10 – Goed

Ernst, Newtown Square

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in juli 2023
Reactie van KT op 2 aug 2023
Thank you for your valued feedback and for being our guest!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van KT op 2 aug 2023
Thank you for your valued feedback!

10/10 – Uitstekend

brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We loved it everything was so perfect
1 nacht verbleven in juli 2023
Reactie van Daniel Canarte op 24 jul 2023
Dear Brittany,On behalf of the entire hotel team, thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the Hotel Team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Daniel CanarteAssistant General ManagerResidence Inn by Marriott - West Orangedaniel.canarte@residenceinn.com9736694700

10/10 – Uitstekend

Elizabeth

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay.
1 nacht verbleven in juli 2023
Reactie van Residence Inn op 6 aug 2023
Thanks for your feedback that make us keep improving our services.We hope to see you again soon.