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Beoordelingen van The Newport Harbor Hotel & Marina

3 out of 5
The Newport Harbor Hotel & Marina
49 America's Cup Ave, Newport, RI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 489 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 274 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 140 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 73 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1002 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a great stay!
3 nachten verbleven in april 2024
Reactie van Jason B op 14 mei 2024
Thank you again for joining us, We are thrilled to know you keep enjoying our property.

8/10 – Goed

Francine

Reisde met familie
The hotel is in an excellent location, close to everything.
2 nachten verbleven in mei 2024
Reactie van Jason B op 14 mei 2024
Thank you for the response! Any thing we can do to get a 5 of 5 next time?

8/10 – Goed

Lisa, Richfield

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They never cleaned my toilet. I paid a resort fee and expected more. I day they didnt even make the bed. Hotel staff were pleasant and this hotel was in a great location.
4 nachten verbleven in mei 2024
Reactie van Jason B op 14 mei 2024
I am sorry to see we ere not on point with a few services. I will make sure to share with the appropriate manager.

10/10 – Uitstekend

Lenny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and staff
1 nacht verbleven in mei 2024
Reactie van Jason B op 14 mei 2024
Very happy to see your score of our property! Any thing we can do to make sure you enjoy is our prime concern.

4/10 – Matig

Nicole

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dated hotel. Booking said breakfast and a restaurant were available and neither were. The location is great but there are other hotels right there that we’ll try next time.
1 nacht verbleven in april 2024
Reactie van JB op 2 mei 2024
Thank you for choosing the Newport Harbor Hotel and Marina on your recent visit. We value each guest, as we know that you have a choice when deciding where to stay while here in town on business or pleasure.I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your experience but I hope that you can feel confident that we heard your concern and the appropriate departments have been made aware. While evening hours at the restaurant are seasonally adjusted, breakfast is available every day.I apologize again for the problems, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services. We look forward to your return to the area.Kind Regards,Jason BjerkGeneral Manager401-847-9000jbjerk@newporthotel.com

8/10 – Goed

Natacha

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Let me preface by saying that the staff that I dealt with during my actual weekend stay were wonderful. However, today I noticed a double charge on my bank account. I called my bank who told to contact the hotel directly. This was the most aggressive and nasty customer service I’ve ever encountered from any one at any level from any business!! A man who CSA is his Michael, referred to himself as a manager spoke to me in the rudest manner and proceeded to tell me that no one else can assist me but him and that he’s not giving me his last name. That I will just need to wait and deal with this with my bank. He told me that it’s not his problem or issue. After pushing and ask to speak with a decent human being, he gave me the full name of a manager who was due in the next shift. Meanwhile he was still Michael with no last name. I intend to personally name Michael in every review, whic by the way I never take the time to complete. I intend to warn everyone I know who frequent Newport,RI to never stay at the Newport Harbor Hotel!!! I intend to reach the helm of this establishment in effort to let them know they need to either replace Michael or keep in a back closet. During all his rudeness he told me that he didn’t have time to deal with me because he had customers in front of him!!! Lucky them!
1 nacht verbleven in april 2024
Reactie van Jason B op 3 mei 2024
I am very sorry to hear about your interactions. I will address this at my earliest convenience.Has your credit card situation been resolved? Keep in mind each financial institution processes a little different and if your transaction is still in pending status, there is no way for us to alter it until it becomes final on the account.Feel free to reach out to me if you need further assistance.

8/10 – Goed

Christopher

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very enjoyable stay. It’s nothing too fancy but very convenient, clean and comfortable.
1 nacht verbleven in april 2024
Reactie van Jason B op 3 mei 2024
Thank you for taking the time to fill out our survey. We look forward to hosting you again.

8/10 – Goed

Andrea

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If location is all you’re after then this is it, you can’t beat it. Friendly staff, clean room. Very outdated for the cost, pretty sure the walls are made out of tissue paper for how much noise you hear from the hallway and surrounding rooms.
1 nacht verbleven in april 2024
Reactie van Jason B op 3 mei 2024
Thank you for the response. We hope to be addressing your concern of the out dated nature in the very near future.

8/10 – Goed

Ian

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Good property and location. Did not like the pool.
1 nacht verbleven in april 2024
Reactie van Jazmin, Reservations & Sales Coordinator op 27 apr 2024
Thank you for choosing the Newport Harbor Hotel and Marina on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in town.

8/10 – Goed

George

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were nice. Good location.
2 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 25 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 25 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Gaby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
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1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 25 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Marisa

1 nacht verbleven in april 2024
Reactie van Jason B op 14 mei 2024
Thank you for the response. We are happy to know we made an impression on your stay.

8/10 – Goed

Stephanie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the location, the parking and the staff super friendly!! I would love bigger rooms and bathrooms.. but overall it was amazing
2 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 25 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 – Goed

Marlene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Emily, Front Office Manager op 25 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 – Goed

Eddie

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
Got a room facing the bay that allowed us watch sunset. The room was a little worn and the inner shower curtain was too long. The lady at the front desk said she will have it taken care.
4 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 20 apr 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 20 apr 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyone, from the parking attendant to front desk and house keeping, was friendly and helpful. It’s a beautiful spot!
1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 20 apr 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

8/10 – Goed

Jennifer

2 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 20 apr 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Service was fantastic!
1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 16 apr 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

john

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 16 apr 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

Albert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view of the harbor, and convenience of the location to hot spots in Newport.
2 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 16 apr 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

Bridget

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First time here - great place!
1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 16 apr 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 – Goed

Christopher

Reisde met familie
Positief: Voorzieningen
The hotel was fine, I guess I just assumed it would be a little more upscale for the cost.
1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 16 apr 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I don’t leave reviews ever, however the staff and management there were outstanding and friendly..
1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 12 apr 2024
Thank you so much for making an exception for us! We are so happy that you enjoyed your stay with us and look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Lisa

1 nacht verbleven in april 2024
Reactie van Jason B op 3 mei 2024
Thank you so much for taking the time to fill out survey. I am happy we were able to make your stay memorable.

10/10 – Uitstekend

April

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My daughter and I loved the hotel. The location was great and so was the parking.
1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 9 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

8/10 – Goed

Jill

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love the location and competitive pricing
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 9 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

Harold

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Centrally located very walkable restaurant had great breakfasts
2 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 9 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

Ingrid

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 9 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

4/10 – Matig

Kristin

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Rooms are sad and dilapidated
1 nacht verbleven in april 2024
Reactie van Emily, Front Office Manager op 9 apr 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

8/10 – Goed

Maggie

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The location is great! The hotel is old and dated but clean. Pillows were awful and heat in our room wasn’t working…front desk was unable to assist. Many other hotels in the same area. We will try someplace else next time.
Reactie van Emily, Front Office Manager op 9 apr 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Kimberly

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for everything!!
3 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 9 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

8/10 – Goed

Gabrielle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is ideal. You are within walking distance of all the wharfs nearby, while additional significant attractions are only about a five to ten-minute drive away. Such as the Tennis Hall of Fame and the Cliff Walk.
3 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 9 apr 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

Ted

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a beautiful property. The best is going out of season. No problem & people.
2 nachten verbleven in april 2024
Reactie van Emily, Front Office Manager op 5 apr 2024
Thank you for taking the time to leave us a review! I am so happy to see that you enjoyed your stay with us! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
enjoyed stay very much!
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 3 apr 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 – Goed

Lynda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Emily, Front Office Manager op 3 apr 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

Teresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 3 apr 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 – Goed

Christopher, East Bridgewater

Reisde met partner
Positief: Netheid, personeel en service
The hotel could definitely use a refresh, but perfect location for everything!!! And free parking!!!
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 3 apr 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

Alicia

1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 16 apr 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

2/10 – Ontzettend slecht

Greg

1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 9 apr 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

6/10 – Redelijk

Kate

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
For the amount of money spent on a hotel it should be updated a bit.
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 19 mrt 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Tara

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for walking in Newport. Friendly and helpful staff.
2 nachten verbleven in maart 2024
Reactie van Emily, Front Office Manager op 19 mrt 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

jennifer

Reisde met partner
Positief: Netheid, voorzieningen
Amazing location and staff!
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 19 mrt 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.

6/10 – Redelijk

Kathleen

Positief: Netheid, personeel en service
The location was excellent for our needs. I did not like the bed. It was only a full sized bed and was not comfortable for two adults. You could feel every movement the other person made and was not conducive to a good night's sleep.
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 19 mrt 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

6/10 – Redelijk

Barbara

Positief: Netheid, personeel en service
The hotel is old and it shows. The rooms are quaint and the views are terrific. Location location location. However, the room and bathroom was outdated and in need of a refresh. The bar/restaurant was not open on a Friday night at 8:00 so that was a little annoying after a long travel day. Breakfast is not complimentary and the limited offerings were just ok. I was there for only one evening and it was fine. Location is everything in Newport and the hotel was perfectly in the heart of downtown. Staff was very friendly.
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 22 mrt 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Karen

1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 3 apr 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Uitstekend

Judith

Positief: Staat van de accommodatie en faciliteiten
Great location, right downtown. Friendly staff,easy check in and out
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 15 mrt 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Suzanne, Colchester

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Emily, Front Office Manager op 8 mrt 2024
Thank you for taking the time to leave us a review. We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Uitstekend

Lorraine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location & very well maintained . Highly recommend .
1 nacht verbleven in februari 2024
Reactie van Emily, Front Office Manager op 8 mrt 2024
Thank you for taking the time to leave us a review. We hope to see you again the next time you visit our beautiful city by the sea.