Tweepersoonskamer, 2 tweepersoonsbedden | Een bureau, verduisterende gordijnen, een strijkplank/strijkijzer
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Beoordelingen van Passport Inn - By The Falls NY

2.5 out of 5
Passport Inn - By The Falls NY
523 3rd. Street, Niagara Falls, NY

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 54 van 269 beoordelingen" "
Gastenscore: 8 - Goed. 70 van 269 beoordelingen" "
Gastenscore: 6 - Redelijk. 68 van 269 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 269 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 269 beoordelingen" "

6,4/10

Netheid

7,6/10

Personeel en service

6,0/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Madhusudan

Positief: Personeel en service
3 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Paresh

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property need renovation. Bathroom was not clean Most of area was rusted Really property needs to be updated Was not happy with that place It was very dirty
1 nacht verbleven in mei 2024

8/10 – Goed

Penelope

1 nacht verbleven in april 2024

10/10 – Uitstekend

linfei

Positief: Staat van de accommodatie en faciliteiten
Very convenient
1 nacht verbleven in mei 2024

6/10 – Redelijk

Pamela

Reisde met familie en kleine kinderen
Positief: Personeel en service
..
1 nacht verbleven in april 2024

4/10 – Matig

geraldine

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Thin walls. Can hear others doing stuff. This place is just plain old worn out. Not very clean. Dried vomit stain on carpet. Bad neighborhood this is in the ghetto of Niagara Falls.
1 nacht verbleven in mei 2024

8/10 – Goed

Sheila

1 nacht verbleven in april 2024

8/10 – Goed

Reva

Positief: Netheid, personeel en service
It’s not the most plush place nor it is luxurious. But it was very clean and it was perfect for a place to sleep which was all we needed
1 nacht verbleven in april 2024

6/10 – Redelijk

Matthew

Positief: Netheid, personeel en service
Clean no frill budget inn near the falls. Don't expect amenities that a higher standard inn would have. This being said, it has the basics. Each private room comes with the standard Towels, soap, clean bedroom and bathroom. Don't expect laundry services or breakfast
1 nacht verbleven in april 2024

10/10 – Uitstekend

Leah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay
1 nacht verbleven in oktober 2023

4/10 – Matig

Kokoro

2 nachten verbleven in oktober 2023

6/10 – Redelijk

Gary

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Ok stay
This place is really run down, needs a lot of updating. Bed was comfortable, quiet neighborhood. Kind of a sketchy neighborhood.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Miracle

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Won’t stay again
Please do not let the pictures fool you! I will say that the location of this hotel is awesome. It is in walking distance to all of the local attractions. Cleanliness out of the window! Space in the room very little. The staff is pleasant and helpful. The linens and towels were stained and do not look to be washed well. The tub was peeling, the bathroom was not clean, the lock on the front door was junky and the Wi-Fi was bad.
Pillow case on one of the beds
Stains on sheets
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Franklin

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Tiffany

2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Aman

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room is terrible and smell like public toilets. Bed sheets are dirty. Toilet door handle doesn't work. Only good thing about property is that it is close to Niagara falls park.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Katrin

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das einzige was positiv zu erwähnen ist, war die Nähe zu den Niagarafällen ca 10Fußminuten entfernt! Ansonsten war die Unterkunft ihren Preis nicht wert! Unser weißen Adiletten (Hausschuhe) ist waren nach dem zwei Nächten in dieser Unterkunft unten komplett schwarz, so dreckig war der Fußboden!
2 nachten verbleven in september 2023

10/10 – Uitstekend

Leah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff always very friendly and kind and always feel comfortable in the tooms and peace and quite
1 nacht verbleven in september 2023

6/10 – Redelijk

Sherri

Reisde met familie
Expensive for the quality
1 nacht verbleven in september 2023

4/10 – Matig

Sikder Monoare

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
not a good hotel, old and it’s a motel
2 nachten verbleven in september 2023

10/10 – Uitstekend

Jimmi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean
Very close to all the attractions. Friendly people.
1 nacht verbleven in september 2023

6/10 – Redelijk

Lilly

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The owners were very friendly and helpful. The room was clean except the carpet was damp and dirty. We booked last minute as we had to extend our trip and the hotel that we were staying at was sold out and couldn’t accommodate us for another night. The Passport Inn is what you’d expect from a motel but the owners were so nice that I wanted to give them the benefit of the doubt. That is until I woke up in the middle of the night to a roach crawling on my arm. Spent the rest of the night with my phone light on making sure I didn’t see any others come back out. Luckily I had a 5am flight and didn’t have to stay much longer.
1 nacht verbleven in september 2023

6/10 – Redelijk

Aakriti Kumari

Negatief: Personeel en service
The Wifi service is really poor.
2 nachten verbleven in september 2023

6/10 – Redelijk

Snezhana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
1 nacht verbleven in september 2023

10/10 – Uitstekend

Leah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is really nice and makes you feel welcomed
1 nacht verbleven in september 2023

6/10 – Redelijk

Sivaraman

Reisde met familie
1 nacht verbleven in september 2023

8/10 – Goed

Karina Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you very much, very nice.
1 nacht verbleven in augustus 2023

8/10 – Goed

Michelle

Positief: Netheid, personeel en service en comfort kamer
The price was right! We literally planned our trip to the falls last minute, we were basically only in the room to sleep. It was very basic, but comfortable. I was surprised how comfortable the bed was, and the air conditioner was really cold. It was in walking distance of everything. And the man who ran it was very helpful and friendly. Would definitely stay there again.
2 nachten verbleven in augustus 2023

8/10 – Goed

Lynette

Positief: Personeel en service
1 nacht verbleven in augustus 2023

4/10 – Matig

Samuel, Cameron

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
N
2 nachten verbleven in augustus 2023

6/10 – Redelijk

Abdul

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Wi fi not good.
2 nachten verbleven in augustus 2023
Reactie van Ron op 18 aug 2023
Hello Abdul,Happy to see you had positive experience staying with us. We will work on having better Wi-Fi connectivity for us guest. In some cases when many users try to get on the network at same time can cause network congestion.

8/10 – Goed

Angie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
can walk to lots of attractions from here
1 nacht verbleven in augustus 2023
Reactie van Ron op 18 aug 2023
Thank you Angie for your feedback!!!

10/10 – Uitstekend

Lalit

1 nacht verbleven in augustus 2023
Reactie van Ron op 18 aug 2023
Dear Lalit,We’re glad to know your stay with us was pleasant.

6/10 – Redelijk

Stephen

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Ron op 9 aug 2023
Hello Stephen,Thank you for your feedback.

6/10 – Redelijk

Joel

2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Samantha

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The woman at the front desk was so nice but I have to admit the property is so dirty. The room smelled “clean” but it wasn’t. It smelled like mold and it look dirty. We killed multiple bugs. After 5 minutes I had an asthma attack and we left. We had to pay and then rent another room some place else
1 nacht verbleven in juli 2023
Reactie van Ron op 9 aug 2023
Dear Samantha,Thank you for choosing Passport inn for your stay in Niagara Falls NY. I am sorry that your experience staying with us was not pleasant and we hope you give us another chance to meet your expectations. Also I wanted to point out that since we are located very close to Niagara river, bugs gets attracted during hot and humid season and we always suggest our guest to keep their room doors and windows close.

10/10 – Uitstekend

Pradeep

2 nachten verbleven in juli 2023
Reactie van Rp op 21 aug 2023
Thank you for taking the time to share your experience, we are glad to know your stay with us was wonderful!

8/10 – Goed

Adam

2 nachten verbleven in juli 2023
Reactie van Ron op 18 aug 2023
Hello Adam, Thank you for positive feedback.

8/10 – Goed

Saif

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in juli 2023
Reactie van Risi op 31 jul 2023
Dear Saif,We are happy to see you had enjoyed your stay with us.

6/10 – Redelijk

Ricardo

Reisde met familie
1 nacht verbleven in juli 2023
Reactie van Risi op 31 jul 2023
Dear Ricardo,Thank you for sharing your experience with us and we hope to see you in future.

2/10 – Ontzettend slecht

maria

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible hotel, dirty; furniture in very bad condition. Bath room hortible and water in the tub not flushing I have pucs and realy I want my money back. I will put a dispute to get my money back.
2 nachten verbleven in juli 2023
Reactie van Ron op 9 aug 2023
Dear Maria,Upon checking the records we noticed that you wanted to cancel your reservation as you were unable to make it to Niagara Falls, however as per the policy set on Expedia your reservation was non refundable and thus you decided to post negative review.

4/10 – Matig

Alfredo

1 nacht verbleven in juli 2023
Reactie van Ron op 9 aug 2023
Dear Alfredo,Thank you for choosing Passport Inn for your stay in Niagara Falls NY.

8/10 – Goed

Rafael

3 nachten verbleven in juli 2023
Reactie van Risi op 31 jul 2023
Dear Rafael, thank you for sharing your feedback with us. We are happy to know that your stay was pleasant.

6/10 – Redelijk

Sherry

Reisde met familie
Positief: Personeel en service
I picked this motel because of it being close to Niagara Falls and the lower cost. The staff were very nice people. The motel is an older place and you can tell it's an older motel. I found the bathroom to be clean, the beds/bedding were clean. There were plenty of places to get food from when we got hungry. I think the carpet needs a cleaning. We walked around in bare feet and/or socks and our feet got pretty dirty by the time we went to bed. Other than that it's an ok place.
1 nacht verbleven in juni 2023
Reactie van Risi op 31 jul 2023
Dear Sherry,Thank you for taking the time to share your experience with us. We’re glad to see your positive feedback on the room and bedding cleanliness. We recently had our carpets steam cleaned by professionals.

2/10 – Ontzettend slecht

Judith

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Risi op 31 jul 2023
Hello Judith,Thank you for choosing Passport Inn for your stay in Niagara Falls NY. Please contact us at 716-285-2295 so we can further assist and understand your concerns.

4/10 – Matig

William

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The floors are weak there was no hot water
1 nacht verbleven in juni 2023
Reactie van Risi op 31 jul 2023
Dear William,Thank you for taking the time to share your experience with us. Being peak summer season, all the rooms are mostly occupied and sometimes it takes couple of minutes to get hot water. Thank you for choosing Passport Inn and we hope to see you in future!

4/10 – Matig

Radical

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Cheap but dirty
It smelled like a bug bomb was set off right before we entered and it was obvious by all the dead bugs in the window.
1 nacht verbleven in juni 2023
Reactie van Risi op 31 jul 2023
Dear Radical,Thank you for taking the time to share your review with us. We sincerely apologize for inconvenience you had. We maintain pest treatment regularly but being very close to the falls, bugs are common during hot weather. We will further try to improve on this. Thank you!

6/10 – Redelijk

Gwen

2 nachten verbleven in juni 2023
Reactie van Risi op 31 jul 2023
Thank you for taking the time to share your experience.

10/10 – Uitstekend

Deivis

Reisde met partner
Positief: Netheid, personeel en service
Excelente
1 nacht verbleven in mei 2023

10/10 – Uitstekend

balasankaravadivel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very good. happy to stay. all are walkable distance.
2 nachten verbleven in mei 2023