Een bureau, een strijkplank/strijkijzer, gratis wifi, beddengoed

Beoordelingen van SureStay Plus Hotel by Best Western Niagara Falls East

2.5 out of 5
SureStay Plus Hotel by Best Western Niagara Falls East
9100 Niagara Falls Blvd, Niagara Falls, NY

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 254 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 323 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 222 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 111 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 90 van 1000 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

7,4/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Laurie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleasant stay! Friendly, Kind ,Courteous and Efficient people. Very comfortable.
7 nachten verbleven in mei 2024
Reactie van Sangeeta Patel op 20 mei 2024
We genuinely appreciate your patronage and remain committed to regaining your trust. Should you wish to delve further into your concerns, please don't hesitate to contact us directly.Thank you for your understanding and consideration.Warm regards,Sangeeta PatelManager, SureStay Plus

8/10 – Goed

sharon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airpor, very convenient
1 nacht verbleven in mei 2024
Reactie van Sangeeta Patel op 17 mei 2024
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus

8/10 – Goed

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Sangeeta Patel op 15 mei 2024
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus

10/10 – Uitstekend

Sylvain

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Shopping is accessible and convenient
1 nacht verbleven in mei 2024
Reactie van Sangeeta Patel op 7 mei 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta Patel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Rajendra Wamanrao

Better if you have your car
2 nachten verbleven in april 2024
Reactie van Sangeeta Patel op 4 mei 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta Patel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Rahim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a clean and neat place.
2 nachten verbleven in april 2024
Reactie van Sangeeta Patel op 30 apr 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta Patel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is a refreshing find. It is very clean, everything works, and the breakfast is excellent. It is very evident that the owners care about their guests. They are very accomodating, and I would not hesitate to stay here again.
1 nacht verbleven in april 2024
Reactie van Sangeeta Patel op 23 apr 2024
our feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus

10/10 – Uitstekend

Carol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stay ever time we come across for cross border shopping. We love the closeness to shopping areas. The parking lot outfront fully lighted makes you feel safe at night when coming back late at night
1 nacht verbleven in april 2024
Reactie van Sangeeta Patel op 21 apr 2024
our feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus

10/10 – Uitstekend

Carol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always stay here when cross border shopping. Safe and like the big front lighted parking lot
1 nacht verbleven in april 2024
Reactie van Sangeeta Patel op 27 apr 2024
our feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff couldn't be more pleasant and accomodating.
1 nacht verbleven in april 2024
Reactie van Sangeeta Patel op 16 apr 2024
Thank you for your esteemed review following your recent stay at SureStay Plus. We are delighted to hear that your experience surpassed your expectations. Your satisfaction underscores our commitment to delivering unparalleled service. We eagerly anticipate the opportunity to host you again for another remarkable stay.Best regards,Sangeeta PatelManager, SureStay Plus

10/10 – Uitstekend

Sayan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was good. Few things that can be improved- Mattress Storage inside the room.
1 nacht verbleven in april 2024
Reactie van Sangeeta Patel op 15 apr 2024
Thank you for your esteemed review following your recent stay at SureStay Plus. We are delighted to hear that your experience surpassed your expectations. Your satisfaction underscores our commitment to delivering unparalleled service. We eagerly anticipate the opportunity to host you again for another remarkable stay.Best regards,Sangeeta PatelManager, SureStay Plus

8/10 – Goed

Moffat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Sangeeta Patel op 26 mrt 2024
Thank you for your glowing review! We're thrilled that your stay exceeded expectations. Your feedback inspires us to continue delivering exceptional experiences. Looking forward to welcoming you back soon!Warm regards,Sangeeta Patel

10/10 – Uitstekend

Mariah

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Great property great price. TVs awesome, breakfast included. Great
Reactie van Sangeeta Patel op 23 mrt 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta Patel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 – Ontzettend slecht

Billie

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was tiny and dirty, what appeared to be a towel covered in mould was in the fridge, the smell was awful. We didn’t even talk to the front desk, just left and found somewhere else to stay.
1 nacht verbleven in maart 2024
Reactie van Sangeeta op 21 mrt 2024
BAD REVIEW ABOUT THE ROOM BUT NEVER TOLD USThanks for choosing to stay with us! I am sorry to see you were not impressed with the room. If the room was not acceptable, we need to know it right away. We are not able to resolve any issues a guest might have, after they have chosen to sleep in the room. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied immediately. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. All the best on your future travels!

10/10 – Uitstekend

Carmen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Its nice
1 nacht verbleven in maart 2024
Reactie van Sangeeta Patel op 17 mrt 2024
Thank you for your gracious review following your recent stay at SureStay Plus. We are thrilled to hear that your experience exceeded expectations and appreciate your valuable feedback. Our team is committed to delivering exemplary service, and we look forward to welcoming you back for another distinguished stay.Warm regards,Sangeeta PatelManager, SureStay Plus

8/10 – Goed

Trisha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice staff clean safe a little run down bathroom tub had damage and no plug. Toilet clogged and no staff were able to fix it I was handed the plunger and told if I needed it I would have to do it
1 nacht verbleven in maart 2024
Reactie van Sangeeta Patel op 11 mrt 2024
Thank you for your glowing review! We're thrilled that your stay exceeded expectations. Your feedback inspires us to continue delivering exceptional experiences. Looking forward to welcoming you back soon!Warm regards,Sangeeta Patel

8/10 – Goed

Syed

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Sangeeta Patel op 11 mrt 2024
Thank you for your glowing review! We're thrilled that your stay exceeded expectations. Your feedback inspires us to continue delivering exceptional experiences. Looking forward to welcoming you back soon!Warm regards,Sangeeta Patel

10/10 – Uitstekend

Jim

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast is good, nice to have a coffee to go. The staff is always nice and kind.
1 nacht verbleven in maart 2024
Reactie van Sangeeta Patel op 6 mrt 2024
Dear Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay Plus

8/10 – Goed

William

Negatief: Personeel en service
Checked in and television had no reception. Called the frint desk. Desk clerk came to room to reset tv. Nothing worked. First night in hotel and no TV was very unsatisfactory. Clerk said he couldnt do anything to resolve. Television reception was ok the next day. Was not compensated in anyway. Will not be staying there again
3 nachten verbleven in februari 2024
Reactie van Sangeeta Patel op 24 feb 2024
Dear valued guest,Thank you for taking the time to leave a review.On behalf of our entire team, I would like to apologize if we failed to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Brian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk workers were great and pleasant. Very professional
2 nachten verbleven in februari 2024
Reactie van Sangeeta Patel op 23 feb 2024
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay P

2/10 – Ontzettend slecht

Kevin

1 nacht verbleven in februari 2024
Reactie van Sangeeta op 21 mrt 2024
BAD REVIEW ABOUT THE ROOM BUT NEVER TOLD USThanks for choosing to stay with us! I am sorry to see you were not impressed with the room. If the room was not acceptable, we need to know it right away. We are not able to resolve any issues a guest might have, after they have chosen to sleep in the room. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied immediately. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. All the best on your future travels!

10/10 – Uitstekend

Stefan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sangeeta Patel op 15 jan 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

rosemary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay
We had no issues wifi was great room was clean and nice breakfast was good staff was great
2 nachten verbleven in december 2023
Reactie van sangeeta patel op 1 jan 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Stephen Francis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and so helpful. Breakfast was plentiful and delicious.
4 nachten verbleven in december 2023
Reactie van Sangeeta op 20 dec 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Monica

2 nachten verbleven in december 2023
Reactie van sangeeta op 20 dec 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from Sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable, well-maintained units and facility.
Rooms are designed to be easy to clean, with special design touches for the traveller: place to hang clothes is close at hand together with ironing board and iron; floor is clean (and easy to clean); washroom is clean, and well -arranged elements. Comfortable, well-maintained units and facility. Would not hesitate to come back, and also recommend it to others.
1 nacht verbleven in december 2023
Reactie van sangeeta op 11 dec 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Zin

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Came during the off season. Friendly staff, clean rooms, comfortable bed with loads of pillows. Traveled with a pet dog. No issues.
1 nacht verbleven in december 2023
Reactie van sangeeta op 9 dec 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Nicole

Reactie van Sangeeta Patel op 23 feb 2024
Your feedback is truly appreciated, serving as a beacon of positivity. We're grateful for your generous words, which inspire our dedication to exceptional hospitality at SureStay Plus. We eagerly await the chance to exceed your expectations again during your next visit.Warm regards,Sangeeta PatelManager, SureStay P

4/10 – Matig

Vincent

Reisde met familie
Negatief: Netheid
This was not my first choice. Due to the Rainbow Bridge closure, I had to cancel my original reservation in St. Catharines and make a reservation here. I chose this property because it was relatively close to the Falls. Our room, unfortunately, was not clean and the building in general was very noisy.
2 nachten verbleven in november 2023
Reactie van sangeeta op 28 nov 2023
REVIEWDear valued guest,Thank you for taking the time to leave a review.On behalf of our entire team, I would like to apologize if we failed to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Teresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property and room was clean. Included breakfast was great.
1 nacht verbleven in november 2023
Reactie van sangeeta op 28 nov 2023
hank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 – Redelijk

Dong

Positief: Personeel en service
1 nacht verbleven in november 2023
Reactie van sangeeta op 24 nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 – Redelijk

William

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Just needed a quick one night inexpensive stay near Niagara Falls. SangLana the night desk employee was very nice and helpful. Sangeeta the manager was Excellent! There should be at least 2 people working to ensure the safety of the staff!
1 nacht verbleven in november 2023
Reactie van sangeeta op 23 nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 – Redelijk

Rachel

Reisde met een groep
Positief: Comfort kamer
The hotel itself was okay. But we found that the room was not very clean. There was garbage left behind and the ice bucket had garbage in it as well. The location was great. But most likely will not be staying at the hotel again.
1 nacht verbleven in november 2023
Reactie van sangeeta op 19 nov 2023
Thanks for choosing to stay with us! I am sorry to see you were not impressed with the room. If the room was not acceptable, we need to know it right away. We are not able to resolve any issues a guest might have, after they have chosen to sleep in the room. We would always relocate a guest if the rooms are available, but we have to be notified that the guest is unsatisfied immediately. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. All the best on your future travels!

6/10 – Redelijk

Marcia

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid
The rooms are generous in size and there is plenty of parking.
1 nacht verbleven in november 2023
Reactie van sangeeta op 18 nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Lynda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Front desk staff was very pleasant. Check in was quick. Beds were very comfy and room was clean.
2 nachten verbleven in november 2023
Reactie van sangeeta op 12 nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Average stay
No issues with the stay. Off season so very quiet. Staff Sangeeta Was helpful. More variation for breakfast would be an improvement Otherwise pleasant stay
5 nachten verbleven in oktober 2023
Reactie van sangeeta op 10 nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Soby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything is great
1 nacht verbleven in november 2023
Reactie van sangeeta op 5 nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Nirav

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in oktober 2023
Reactie van sangeeta op 3 nov 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Marcos

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Personeel en service
El trato de la persona que nos recibio fue muy grocera y poco acertiva. Las personas que le ayudan si son muy amables.
Reactie van sangeeta op 31 okt 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 – Redelijk

Jeremy

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
😔
The sheets and comforter had yellow stains on there. The temperature of the room was 85° when I entered.
1 nacht verbleven in oktober 2023
Reactie van sangeeta op 29 okt 2023
Dear valued guest,Thank you for taking the time to leave a review.On behalf of our entire team, I would like to apologize if we failed to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was Clean n quiet, and affordable!!!
1 nacht verbleven in september 2023
Reactie van sangeeta op 28 okt 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van sangeeta op 23 okt 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service.
1 nacht verbleven in oktober 2023
Reactie van sangeeta op 22 okt 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Carol

Reisde met partner
Our stay was good. The lady at the front desk, a little women was so friendly and helpful. Over all a great place.
5 nachten verbleven in oktober 2023
Reactie van sangeeta op 20 okt 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Michael, Gulfport

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My experience here was very good. Coming here to live from Louisiana I wasn’t sure what area to stay in. The staff went out of their way to make sure I was a happy customer. They definitely kept the place clean due to my own doing. I switched rooms and they made sure I was given the proper rates for the room change I originally did not know what to expect, but I am glad I made the choice to stay. I got to meet nice people
14 nachten verbleven in oktober 2023
Reactie van sangeeta op 20 okt 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Goed

Prabhjot Singh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in oktober 2023
Reactie van sangeeta op 17 okt 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 – Ontzettend slecht

Claudie

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty rooms and no customer service
We called ahead of time to let the hotel know we were arriving after midnight and they assured us the room was ready and late check in was no problem. When we arrived with our children and pets, the room hadn’t been clean. Front desk suggested we could receive a discount in the morning. They didn’t offer a new room or even new linens, just expected us to sleep in a dirty room where a bed was soiled and the bathroom was a mess with dirty towels. They didn’t have any other rooms and wouldn’t help me locate a new hotel to book another room. I had to spend over $50 booking a new hotel room that was 25 minutes away. They said they would only refund me for the price of their charge and it would take 7-10 business days. They refused to compensate me for the additional fees and inconvenience. Hotels.com did help take care of me and my family. I will always book with hotels.com.
1 nacht verbleven in oktober 2023
Reactie van manager op 15 okt 2023
Dear valued guest.we already give you refund whatever your rate puls tax. But you spend more money for anther hotel this payment you are responsible.Not sure stay hotel.And you expected this payment sure stay pay for you this is your misunderstanding .your original refund going to your acount in with in four business day. thanks.

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beds and pillows were very comfortable.
3 nachten verbleven in oktober 2023
Reactie van manager op 15 okt 2023
Thanks for staying with us.

8/10 – Goed

fnu

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Good for a to go stay. Fair staff, good breakfast
1 nacht verbleven in september 2023
Reactie van sangeeta op 13 okt 2023
ank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!Th

10/10 – Uitstekend

Lisa

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in oktober 2023
Reactie van sangeeta op 28 okt 2023
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the kind efforts from sangeeta. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!