4/10 – Matig
Lajoya
Reisde met partner
4 jun 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My experience at this hotel was less than satisfactory. The front desk staff and maintenance were great. However, the staff in the hotel lounge restaurant part & upstairs were HORRIBLE. We had to hunt down someone to take our orders on two separate days. We sat down & no one offered a menu but walked by us multiple times avoiding eye contact on purpose. We raised our hand to waive & signal multiple times but were ignored. Both times it took us AT LEAST 30 minutes just to get a menu & 40 seconds of service. We were told both times to wait a moment so they could help us but both times we were brushed off. Both times, they took our personal credit card & held it for hours until we were ready to pay. We have never experienced that anywhere. We did not understand why they couldn’t charge it to the room OR take our card when we were ready to pay as normal. We asked one waitress for a menu & she told us we needed to get up, walk over to the bar & get the menu ourselves. Besides the service, the room was BAD. Two bugs were located. The chair in the room was sticky & dusty (dirty). There was a long brown stain on the top cover. The shower floor was not clean & so disgusting that I did not feel comfortable taking a shower upon checkout. After the second day, I noticed red spots on certain locations on the wall. Upon closer look, it appeared to be blood. All of this was documented with pictures. This was the nicest hotel in the area but I was better off staying at a motel.
Lajoya
2 nachten verbleven in mei 2024