Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 506 van 903 beoordelingen" "
10 - Uitstekend
506
Gastenscore: 8 - Goed. 243 van 903 beoordelingen" "
8 - Goed
243
Gastenscore: 6 - Redelijk. 88 van 903 beoordelingen" "
6 - Redelijk
88
Gastenscore: 4 - Matig. 35 van 903 beoordelingen" "
4 - Matig
35
Gastenscore: 2 - Ontzettend slecht. 31 van 903 beoordelingen" "
2 - Ontzettend slecht
31
8,8/10
Netheid
8,8/10
Personeel en service
8,8/10
Voorzieningen
8,6/10
Staat van de accommodatie en faciliteiten
8,4/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
laura, holland
17 aug 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All over perfect
Couldnt get better than this. Most comfortable bed I ever experienced in a hotel. Big room. So much to choose for breakfast, everything you can think of. Best soya cappucino I’ve had in Bali. Different activities you can do at the hotel. Different live music at dinner. All over an excellent stay...I definitely would and will go back.
laura
2 nachten verbleven in augustus 2018
Reactie van General Manager op 4 sep 2018
Dear Laura,
Bonjour! Selamat Siang!
Thank you for sharing your Magnifique experience online on Expedia.
It has always been a pleasure to receive positive feedback from our guests which let us know that we have once more succeeded in crafting a wonderful experience for them. It pleases me to read that you enjoyed a lot of our facilities, knowing that helps us to strive further to deliver a perfect Sofitel journey for each and every one of our guests!
With all being said, we cannot wait to welcome you again in our resort, in a really near future!
Sincerely yours,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort
8/10 – Goed
Zeki
20 apr 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeki
Reactie van General Manager op 18 mei 2018
Dear Zeki,
Bonjour! Selamat Siang!
Thank you for taking time to rate us online on Hotels.com.
It was a pleasure to accommodate you during your holiday in Bali and knowing that you really enjoyed your stay is truly rewarding. We cannot wait to welcome you back for another wonderful stay with us.
Regards,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort
10/10 – Uitstekend
Jasper, Amsterdam
12 okt 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima totaalplaatje
Ruim opgezet complex met een groot zwembad en tegen het strand aan. Verschillende keukens waardoor het aanbod prima gevarieerd is. Personeel is super behulpzaam en vriendelijk. Kamers zijn ruim en mankeert niets aan. Zeker wanneer je drukke plekken als Ubud, Seminyak, Kuta hebt gezien dan is het fijn om je op een dergelijk resort in Nusa Dua te kunnen terugtrekken.
Jasper
4 nachten verbleven in oktober 2017
Reactie van General Manager op 19 okt 2017
Dear Valued Guest,
Bonjour! Selamat Siang!
Thank you so much for taking the time to provide our team with such a wonderful feedback of your stay at Sofitel Bali Nusa Dua Beach Resort.
It is a true delight to read you had an enjoyable stay with us! I have shared your kind words with all our Ambassadors and I am sure that it will serve as an encouragement and motivation. We strongly believe that feedback is the most important tool to ensure we are delivering only the best possible experience for our guests, so your time taken to do so is much appreciated.
We would really like to welcome you back at Sofitel Bali Nusa Dua Beach Resort for another Magnifique Journey with us.
Sincerely,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort
6/10 – Redelijk
William, Leiden
7 aug 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ok hotel
In general ok, but somewhat pedestrian: too much loud music and happy holiday people. Not very interesting cuisine- one of its restaurants was under construction.
William
8 nachten verbleven in juli 2017
Reactie van General Manager op 31 aug 2017
Dear Valued Guest,
Bonjour! Selamat Siang!
Thank you for sharing your sincere thought on Expedia following your recent stay at Sofitel Bali Nusa Dua Beach Resort.
We regret to read that you experienced some disturbance from the noise during your stay and we hope it will not deter you from coming back. Please rest assured as the feedback you gave in regard with the restaurant and the noise have been shared accordingly to the respective teams for immediate actions. We strongly believe that your kind feedback will help us in improving our service better.
Thank you once again and we hope you will give us another chance to serve you better in the future.
Best Regards,
Sylvain Pasdeloup
General Manager
Sofitel Bali Nusa Dua Beach Resort
8/10 – Goed
Geverifieerde reiziger
11 aug 2015
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
Reactie van Sylvain Pasdeloup op 11 nov 2015
Dear Valued Guest, thank you for staying at Sofitel Bali Nusa Dua Beach Resort. We are pleased to read that you enjoyed your stay at our resort. Thank you for your support and we look forward to welcoming you back. Sincerely, Sylvain Pasdeloup – General Manager
8/10 – Goed
Elvan, Ijsselstein
2 aug 2015
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Franse chique in Bali
Het hotel is nieuw. Kamer was indrukwekkend mooi. Chique en moderne inrichting met Balinese accenten. Ruim, schoon en van alle gemakken voorzien. Het bed was ultiem lekker. We hebben als een roos geslapen. Grote badkamer met apart bad en rainshower. Twee keer dag werd de kamer schoongemaakt.
De restaurants waren okay maar niet heel bijzonder. Echter, het ontbijtbuffet was uitgebreid en erg lekker. De juice corner was subliem. Je kon in een mandje je eigen fruit en groente selecteren die tot een sapje werd geperst. Ontbijtbuffet adviseren wij er bij te nemen. Je geld meer dan waard.
Het zwembad was mooi en groot. Genoeg ligbedden met handdoekservice. Hotelpersoneel was aardig maar leek te gemaakt. Personeel moest in het Balinees en in het Frans groeten. Fransen zijn misschien erg trots op hun Sofitel maar moeten hun hotel niet als een kolonie zien. Laat die mensen Balinees zijn. Management leek Frans. Ik zou het management aan Balinezen overlaten voor een echt Balineze sfeer en onthaal.
Wij zijn ook naar de Nikki Beach club gegaan voor lunch. Nikki ligt naast het hotel. Erg goede service, heerlijke loungebedden, zon en lekkere muziek. Een aanrader.
Elvan
8/10 – Goed
ANTHONY
Reisde met familie
7 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was average comparing it to other resorts, service at breakfast was again average had to ask multiple times for simple things like water, napkins etc.
they had run out of butter one morning. Other than that it’s a nice resort poolside service was great, dinners were also great.
ANTHONY
2 nachten verbleven in mei 2024
10/10 – Uitstekend
Brett
Reisde met familie
3 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
Brett
7 nachten verbleven in april 2024
8/10 – Goed
Sophia
Reisde met familie
20 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort. Would stay again. Food however at buffet was ok. I’ve had better.
Sophia
5 nachten verbleven in april 2024
10/10 – Uitstekend
Damar
Reisde met familie
18 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sofitel Nusa Dua is really great. The facilities, the ambience, the cleanliness are really top. But, most importantly, the staffs are really nice and welcoming.
The only downside is that they fold the beach bench by 8 PM. Sometimes I like to sit and walk by the beach at night.
However, overall, great experience with the Sofitel Nusa Dua
Damar
5 nachten verbleven in maart 2024
Reactie van Quality & Guest Experience Manager op 21 mrt 2024
Bonjour, Damar!Thank you for the perfect score you shared with us. It warms our heart to hear that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort. What makes me more delighted is seeing that the services extended by our Ambassadors could impress your latest stay with us. We definitely look forward to your return, hopefully soon. Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Pravin
4 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly and helpful staff and service
Pravin
3 nachten verbleven in februari 2024
Reactie van Quality & Guest Experience Manager op 21 mrt 2024
Bonjour, Pravin!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
David
7 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overpriced for Bali
Overpriced for Bali. While an amazing resort and you got 5 star. I’ve stayed in other 5 star resorts and had better. Would not stay here again, but again a great experience
David
2 nachten verbleven in januari 2024
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, David!Though we are glad to hear that you were satisfied with the latest stay you had in our resort, it saddened us to hear that your overall stay was flustered. Our price is accessed and set with careful considerations and comparison to our competitors in the areas, which we regret you found it not up to your expectations.At Sofitel, we take our guest’s feedback extremely seriously as we aim to create a wonderful experiences to all our guests, and I am glad you are willing to share it directly with us. Nonetheless, I hope this will not fluster your experience much nor deter you from coming back again to our resort, whenever your travel brings you back to Bali. Sincerely,AnneQuality & Guest Experience Manager
6/10 – Redelijk
Adrian
7 feb 2024
Positief: Netheid, voorzieningen
Staff overattentive and pushing for extra add ons when you are dining or by the pool. Overall resort was nice but elements like the pool had some run down sections.
Adrian
3 nachten verbleven in januari 2024
Reactie van Quality & Guest Experience Manager op 22 feb 2024
Bonjour, Adrian!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to see the average score you gave us on your recent experience, which was detracted by the service attentiveness from the staff. I understand your points on this matter and please rest assured as I will be reviewing this further with the relevant team. Thank you for sharing this with us and we hope we can better serve you on your next stay with us.Regards,AnneQuality & Guest Experience Manager
8/10 – Goed
Rory
Reisde met familie en kleine kinderen
28 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed as a family of three with a toddler and were extremely happy with the main pool, kids water area, open manicured gardens and pathways in and around the resort and along the beach. Our one bedroom was large and very clean which was ideal for all sharing the same space - we loved the balcony with pool views and swinging chair.
All staff were so lovely and welcoming. A special thank you to the morning staff that were quick to assist us and our toddler at the buffet breakfast and an extra special thank you to Eka who looked after our son at the childcare and also a couple of evenings of babysitting - we felt very comfortable that our child was in good care.
The Italian restaurant and the buffet breakfast were highly enjoyable. Our only slight negative comment is that the other resort dining options were heavy on Western food (and very Mexican dish skewed) menus and the quality wasn't as good as expected.
Rory
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, Rory!Thank you for sharing your thoughts towards Sofitel Bali Nusa Dua Beach Resort. I am glad to hear that your family staycation with us was a lovely one. It even makes me more excited to see that your family could feel the genuine service of our Ambassadors, as it is what we strive every day. Your comments related to the food options and quality have been highlighted and shared accordingly to the relevant department heads for further review and improvements. Nonetheless, we hope this did not fluster your experience much and we look forward to your return. Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Ian
Reisde met familie
22 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were amazing, which made our stay incredible.
Ian
7 nachten verbleven in januari 2024
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, Ian!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Jacqueline
Reisde met partner
8 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sofitel Nusa Dua, offers so many amentias it's unbelievable. Bubble Baths, room Spritz's bike trips, yoga classes, the list goes on and on. The staff is so gracious and friendly.
Excellent Hotel
Jacqueline
4 nachten verbleven in januari 2024
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, Jacqueline!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager
2/10 – Ontzettend slecht
Geverifieerde reiziger
Reisde met familie
8 jan 2024
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst Experience Ever
The room and the bathroom are outdated. Breakfast was bad. The worst of all, I had a horrible experience, it was on the second day of my staying. I was taking a nap, then somebody rang the doorbell and shouted check out time. When I opened the door, she said she is from frontdesk and said to me I have to check out. I said, my stay is until tomorrow, then she checked her ipad and easily said I am sorry. She pretended asking me if probably I need something. Just slammed the door in front of her face. What a very bad experience staying in 5 stars hotel with this kind of treatment. It never happens to me this kind of service ever with other hotels.
Geverifieerde reiziger
1 nacht verbleven in januari 2024
Reactie van Quality & Guest Experience Manager op 22 feb 2024
Bonjour, Valued Guest!Thank you for sharing your feedback on our Hotelscom. I regret to read your feedback on the recent stay you had with us as it was not something we strive for our guest experience. Please rest assured as I take your feedback seriously and I will have this discussed personally with the relevant team for our further review and necessary improvements. We thank you for letting us know on this and we hope we can serve you better in the future.Regards,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Scott
Reisde met familie
7 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So beautiful & relaxing. Very friendly staff. Lovely gardens. Breakfast was amazing.
Scott
4 nachten verbleven in december 2023
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, Scott!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager
4/10 – Matig
Christiana
Reisde met familie
6 jan 2024
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Water flow from bathroom to the room
Christiana
1 nacht verbleven in januari 2024
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, Christiana!Thank you for leaving us a positive rating online. Though we are glad to see that your overall stay was a good one, I regret to hear that your stay was flustered, especially by the room condition that was not entirely up to your expectations. Rest assured as your comments have been shared accordingly to our Housekeeping Manager and the Chief Engineer for immediate actions. We hope this did not fluster your experience much nor deter you from coming back again to our resort in the near future. Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Bimal
Reisde met familie
1 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is good. The bathroom and toilet need fans so that mist doesn’t deposit on mirrors and walls. The beach is not ideal for swimming as other properties nearby.
Bimal
7 nachten verbleven in december 2023
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, Bimal!Thank you for leaving us such a perfect score through our Expedia page. Though it is delightful to see your positive comments towards our property, it saddened us to hear that your overall experience was flustered by the bathroom conditions in the room. Please rest assured as your comments have been highlighted to our management team for further review and considerations. At Sofitel, our guest's feedback is our top priority, hence, we would like to thank you for sharing your input with us. We definitely look forward to your return, in not too distant future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Nicky Andrew
Reisde met familie en kleine kinderen
30 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Relaxing, great friendly staff, outstanding landscaping
Nicky Andrew
7 nachten verbleven in december 2023
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, Nicky!Thank you for reviewing us online. It fills us with joy to see that your experience was something you are fond of. The team will be delighted to know that our valued guest could thoroughly enjoy the stay at the resort. We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Sincerely,AnneQuality & Guest Experience Manager
6/10 – Redelijk
Paula
28 dec 2023
Paula
4 nachten verbleven in december 2023
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, Paula! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Jill
Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
27 dec 2023
Positief: Voorzieningen
Jill
4 nachten verbleven in december 2023
Reactie van Quality & Guest Experience Manager op 20 feb 2024
Bonjour, Jill!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Rajesh A
18 dec 2023
Positief: Personeel en service
Rajesh A
3 nachten verbleven in december 2023
10/10 – Uitstekend
Ryna
Reisde met familie en kleine kinderen
18 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spoilt for choice with the restaurants, reasonably priced also. Peaceful atmosphere with a wide range of activities, private beach, massage on the beach or at the spa. Kids club, 4 pools also. Stayed in the twin plunge pool room.which is stunning. Twin beds are big enough to have two people. Breakfast buffet was amazing. All different cuisines, many dishes changing everyday. A very memorable experience and highly recommend.
Ryna
5 nachten verbleven in december 2023
10/10 – Uitstekend
Russi
Reisde met partner
13 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Russi
3 nachten verbleven in december 2023
Reactie van Quality Manager op 17 dec 2023
Bonjour, Russi!Thank you for sharing your rating online. We are delighted to understand that your experience is up to your expectations and we would be thrilled to welcome you back in the near future.Best Regards,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Ahmet M
30 nov 2023
Ahmet M
4 nachten verbleven in november 2023
10/10 – Uitstekend
Liza
29 nov 2023
Liza
3 nachten verbleven in november 2023
8/10 – Goed
Takamichi
Zakenreiziger
28 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bonjour, Takamichi!We appreciate the feedback you shared online on Expedia. It pleases us to see how much you enjoy your stay with us. We thank you for sharing this and we hope to see you again soon at our resort.Best Regards,AnneQuality & Guest Experience Manager
6/10 – Redelijk
Salene
24 nov 2023
Positief: Netheid
It's a large complex with 413 rooms. I think the hotel would be more suited for an all-inclusive as it has that feel about it. The restaurants are overpriced.
The rooms are okay but a little worn in places (ie, around the faucets). There was only one USB port in the room (which was broken) and as the hotel is 10 years old, I would recommend a refurb in the next few years.
The room also needs a full length mirror in the right place and not in the closet!
Although the breakfast buffet had a good selection, the food was lukewarm/cold.
I was refused a beach towels I was informed that the beach didn't 'open' until 10:00!
Salene
5 nachten verbleven in november 2023
Reactie van Quality Manager op 25 nov 2023
Bonjour, Salene!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to understand that the stay fell below your expectations. We value all our guests feedback and I took notes on your constructive feedback related with the rooms, food at breakfast as well as the beach towels service. Please be rest assured as I will personally discuss and highlight your concern to the relevant team leaders to ensure it is reviewed and addressed appropriately.We thank you for sharing this with us and we hope to have another chance to serve you better in the future.Sincerely,AnneQuality & Guest Experience Manager
8/10 – Goed
MASAYUKI
23 nov 2023
MASAYUKI
3 nachten verbleven in november 2023
Reactie van Quality Manager op 25 nov 2023
Bonjour, Masayuki!Thank you for leaving your rating on Hotels.com. I am pleased to know that you could enjoy your stay at our hotel and could leave with many beautiful memories made at our resort. We thank you for choosing our hotel and we hope to see you again soon.Regards,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Geverifieerde reiziger
20 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
3 nachten verbleven in oktober 2023
Reactie van Quality Manager op 24 nov 2023
Bonjour, Our Valued Guest!Thank you for giving us rating on Expedia. We are pleased to see we received an excellent score and we are able to craft beautiful experience for you. We look forward to your return at our resort.Sincerely,AnneQuality & Gues Experience Manager
2/10 – Ontzettend slecht
Arya
20 nov 2023
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Arya
4 nachten verbleven in november 2023
Reactie van Quality Manager op 24 nov 2023
Bonjour, Arya!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort.I regret to see the low score you gave us following your recent stay and we wish to know more of it so we can accurately pinpoint the areas concerned.Thank you for sharing your feedback with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Tanya
Reisde met partner
6 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing service and food options
Pool and pool bar were a highlight
Tanya
7 nachten verbleven in oktober 2023
Reactie van Quality & Guest Experience Manager op 7 nov 2023
Bonjour, Tanya!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia page. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Laura, Ryde
Reisde met familie
1 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort in the heart of Nusa Dua. Very clean and modern rooms with excellent amenities. Staff are very friendly and helpful. Excellent selection at the buffet breakfast.
Laura
4 nachten verbleven in oktober 2023
Reactie van Quality & Guest Experience Manager op 2 nov 2023
Bonjour, Laura!Thank you for the perfect score and review you posted through our Expedia page. It delights us to hear that you loved staying with us and were impressed by the sumptuous breakfast selections at Kwee Zeen, as well as the genuine hospitality rendered by our team. Hope there will be a chance to serve you back again in the near future. Best Regards,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Lilly
Reisde met familie en kleine kinderen
31 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great resort for family visit, very friendly and helpful stuff.
Lilly
4 nachten verbleven in oktober 2023
Reactie van Quality & Guest Experience Manager op 1 nov 2023
Bonjour, Lilly!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Maritza Perez
Reisde met partner
30 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful hotel and the service is excellent. They really cater to your needs.
Maritza Perez
11 nachten verbleven in oktober 2023
Reactie van Quality & Guest Experience Manager op 31 okt 2023
Bonjour, Maritza!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Nadine
Reisde met familie
25 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Can ou say but an excellent stay. Food service activities. Everything exceptional
Thank you
Nadine
4 nachten verbleven in oktober 2023
Reactie van Quality & Guest Experience Manager op 25 okt 2023
Bonjour, Nadine!Thank you for the review you left on our online platform. We are delighted to see the perfect score you gave us following your recent experience with us. I am pleased to know that you managed to have such a wonderful time at our resort. We thank you for staying with us and look forward to welcoming you back in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Yunita
18 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Honeymoon trip
Amazing stay for our honeymoon at Sofitel Nusa Dua. The view is amazing, the facilities are incredible, the hospitality & services are great. Breakfast choices are great, we had a wonderful experience
Yunita
2 nachten verbleven in oktober 2023
Reactie van Quality & Guest Experience Manager op 19 okt 2023
Bonjour, Yunita! Thank you for such an amazing review you gave us. It warms our hear to see that we have managed to create a Magnifique honeymoon experience for you while staying at Sofitel Bali Nusa Dua Beach Resort. We are definitely look forward to your return, whenever you come back again to Bali, the Island of Paradise.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Kurumi
17 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kurumi
3 nachten verbleven in oktober 2023
Reactie van Quality & Guest Experience Manager op 19 okt 2023
Bonjour, Kurumi!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Rachel
10 okt 2023
Rachel
5 nachten verbleven in oktober 2023
Reactie van Quality & Guest Experience Manager op 31 okt 2023
Bonjour, Rachel!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager
8/10 – Goed
Zivka
Reisde met familie
9 okt 2023
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zivka
7 nachten verbleven in september 2023
Reactie van Quality & Guest Experience Manager op 11 okt 2023
Bonjour, Zivka!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager
8/10 – Goed
Laura
2 okt 2023
Positief: Personeel en service, comfort kamer
Laura
5 nachten verbleven in september 2023
Reactie van Quality & Guest Experience Manager op 3 okt 2023
Bonjour, Laura!Thank you for the positive rating you have shared with us. It fills us with joy to understand that your stay was a wonderful one and up to your expectations. We are all looking forward to your return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Gareth
Reisde met partner
26 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay at this hotel.
The staff worked very hard to give excellent service and the location and facilities are superb.
We didn't want to leave!
Gareth
11 nachten verbleven in september 2023
Reactie van Quality & Guest Experience Manager op 27 sep 2023
Bonjour, Gareth!We thank you for the perfect review you shared on Expedia page. Indeed, the team at Sofitel Bali Nusa Dua always strive to create a Magnifique journey to our guests, and I am glad to hear that our Ambassadors have once again managed to craft one for you. Looking forward to your return, whenever your travel brings you back to Bali. Best Regards,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Lama
17 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lama
2 nachten verbleven in september 2023
Reactie van Quality & Guest Experience Manager op 18 sep 2023
Bonjour, Lama!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the perfect rating and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Lucy
Reisde met partner
14 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I cannot recommend this hotel enough! My husband and I stayed for two weeks in a room with a private pool and the whole stay was beyond our wildest dreams! The hotel is absolutely stunning and immaculate. The location is paradise. So calm and peaceful. The most amazing and special thing about the hotel is the staff - they go above and beyond ! Balinese people are truly amazing and made our honeymoon something we will cherish forever.
You know how amazing your honeymoon was when you have tears leaving the hotel !!
Lucy
13 nachten verbleven in september 2023
Reactie van Quality & Guest Experience Manager op 15 sep 2023
Bonjour, Lucy!Thank you for celebrating your honeymoon with us at Sofitel Bali Nusa Dua Beach Resort. It delights us the most to see that our guests were able to enjoy their stay and could feel the warm hospitality extended by our team. We thank you once again for your recommendations and looking forward to your upcoming return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager
4/10 – Matig
Nizhaat
14 sep 2023
Nizhaat
1 nacht verbleven in september 2023
Reactie van Quality & Guest Experience Manager op 5 okt 2023
Bonjour, Nizhaat! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Nevin
Reisde met partner
12 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A two day wedding party was very very loud maybe a bit too loud. But everything else was perfect.
Nevin
6 nachten verbleven in september 2023
Reactie van Quality & Guest Experience Manager op 12 sep 2023
Bonjour, Nevin!Thank you for such a perfect rating you shared online. We are all delighted to see that you had a perfect stay, aside from the wedding party that flustered a little bit of your experience. We all hope you will be visiting us again in the near future, to feel a true Magnifique journey at Sofitel Bali Nusa Dua. Best Regards,AnneQuality & Guest Experience Manager
6/10 – Redelijk
Vesna Krasna Zlatar
Reisde met partner
10 sep 2023
Positief: Netheid, voorzieningen
Terrible dinning options, overprice.
Vesna Krasna Zlatar
4 nachten verbleven in september 2023
Reactie van Quality & Guest Experience Manager op 11 sep 2023
Bonjour, Vesna!Thank you for choosing Sofitel Bali Nusa Dua, following your recent visit in Bali. It surprises us to hear that you found that the price we offered in the resort was not entirely up to your expectations, as we have done some competitor check before setting up prices. However, I have shared your remarks to the management team for further review.Nonetheless, we hope you will give us another chance to welcoming you back again in the future. Best Regards,AnneQuality & Guest Experience Manager
10/10 – Uitstekend
Lorraine
Reisde met familie
6 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We travelled as a family of 5 and had connecting rooms. Rooms felt a little tired and in need of upgrading. Overall the hotel resort was lovely with lots of activities for children/family.
Lorraine
1 nacht verbleven in september 2023
Reactie van Quality & Guest Experience Manager op 6 sep 2023
Bonjour, Lorraine!Thank you for such a wonderful review you posted. It is our pleasure to hear that you had an amazing stay with us and looking forward to seeing you back again in the nearest future. Best Regards,AnneQuality & Guest Experience Manager