Ingang accommodatie

Beoordelingen van Best Western Plus Inn of Hayward

2.5 out of 5
Best Western Plus Inn of Hayward
360 W A Street, Hayward, CA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 338 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 316 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 166 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 93 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 89 van 1002 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Paul, Uden

Positief: Netheid, personeel en service
OK but ontging special
Hotel and room are just ok but not great. The hotel is ok for short stays. It’s easy to use BART (train) to visit Oakland or San Francisco. It takes however too long to refund the deposit.
2 nachten verbleven in september 2018

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Def will book there again
4 nachten verbleven in mei 2024
Reactie van Best Western Plus Inn of Hayward op 28 mei 2024
Thank you for being our guest and for sharing about your visit to the Best Western Plus Inn of Hayward. We truly value our guests' comments and concerns. Your recommendation is appreciated, and we look forward to welcoming you again.

10/10 – Uitstekend

Jesus

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast was better than anticipated. Pool & gym was convenient for me.
3 nachten verbleven in mei 2024
Reactie van Best Western Plus Inn of Hayward op 14 mei 2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Best Western Plus Inn of Hayward. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

8/10 – Goed

Ms

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was so friendly and accommodating!
1 nacht verbleven in mei 2024
Reactie van Best Western Plus Inn of Hayward op 13 mei 2024
Thank you so much for taking the time to share the highlights of your stay with us and the travel community. We can't be more delighted to know how much you enjoyed our accommodating staff at the Best Western Plus Inn of Hayward. Thank you once again for allowing us to be of service, and we look forward to your next visit.

2/10 – Ontzettend slecht

Sarij

2 nachten verbleven in april 2024
Reactie van Best Western Plus Inn of Hayward op 24 apr 2024
We apologize for not meeting all of your expectations in regard to your stay at the Best Western Plus Inn of Hayward. Your feedback is important to us. We value your business and hope you will give us another chance to provide you with a better experience.

10/10 – Uitstekend

Humberto

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome
2 nachten verbleven in april 2024
Reactie van Best Western Plus Inn of Hayward op 20 apr 2024
We’re so glad you had a good experience at the Best Western Plus Inn of Hayward. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 – Uitstekend

Amanda

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in april 2024
Reactie van Best Western Plus Inn of Hayward op 18 apr 2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our convenient location at the Best Western Plus Inn Of Hayward! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 – Uitstekend

Brenda

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stay at this hotel every time I come to Hayward.
4 nachten verbleven in maart 2024
Reactie van Best Western Plus Inn of Hayward op 15 apr 2024
Thank you for choosing to stay at the Best Western Plus Inn of Hayward. We are glad overall you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.

8/10 – Goed

nancyytrieu

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Best Western Plus Inn of Hayward op 13 apr 2024
Thank you for choosing us for your travel plans, Nancyytrieu. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the Best Western Plus Inn of Hayward in the near future.

6/10 – Redelijk

Victor

Positief: Staat van de accommodatie en faciliteiten
Liked it but rowdy people at 2-4am didn’t help. Somebody must of complained because they left or staff did something about it .
3 nachten verbleven in april 2024
Reactie van Best Western Plus Inn of Hayward op 9 apr 2024
Thank you for your feedback in regard to your stay at the Best Western Plus Inn of Hayward. We apologize for your inconvenience and hope to welcome you back for a much better experience in the future.

10/10 – Uitstekend

Ganeshmoorthy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in april 2024
Reactie van Best Western Plus Inn of Hayward op 8 apr 2024
We're delighted you had an excellent stay at the Best Western Plus Inn of Hayward! Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

10/10 – Uitstekend

Frank

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful
4 nachten verbleven in maart 2024
Reactie van Best Western Plus Inn of Hayward op 1 apr 2024
We are happy to hear you had a positive experience with us at the Best Western Plus Inn of Hayward! We value your input and we look forward to another opportunity to serve you in the future.

8/10 – Goed

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in maart 2024
Reactie van Best Western Plus Inn of Hayward op 1 apr 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in the Hayward area.

10/10 – Uitstekend

Silvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Best Western Plus Inn of Hayward op 25 mrt 2024
We are delighted that you chose to stay with us at the Best Western Plus Inn of Hayward. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

10/10 – Uitstekend

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Best Western Plus Inn of Hayward op 24 mrt 2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Best Western Plus Inn of Hayward. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

8/10 – Goed

Shane

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bonnie is amazing. There was a issue with the door but once notified she placed me in a new room immediately and notified maintenace. The property itself is extremely well maintained.
1 nacht verbleven in maart 2024
Reactie van Best Western Plus Inn of Hayward op 22 mrt 2024
Shane, your complete satisfaction is of the utmost importance to the entire staff at the Best Western Plus Inn of Hayward! We're glad we met that goal and we look forward to your next visit to us.

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Best Western Plus Inn of Hayward op 22 mrt 2024
2. Thank you for sharing this positive review in regard to your stay with us at the Best Western Plous Innn of Hayward. We hope you’ll stop by again soon when you’re in the neighborhood.

2/10 – Ontzettend slecht

Natara

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Super upset I got in a car accident couldn’t make it to the hotel they wasn’t even willing to compensate me for nothing waisted my money when I’m a loyal customer with them
1 nacht verbleven in maart 2024
Reactie van Best Western Plus Inn of Hayward op 20 mrt 2024
Natara, if you made your reservation through Expedia you have to contact them for a refund and not the hotel. We apologize for your inconvenience.

2/10 – Ontzettend slecht

Scott

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was hazardous and dangerous. The elevator was out of order with no sign on it. One guest got stuck in it for over 15 minutes. The stair railing on the walls was loose. The hot tub was dirty. The water was warm and the Jets were out of order. The pool was ice cold. The pillows in the room were half the size of a twin pillow. One of the drawers in the room kept opening, automatically creating a tripping and injury hazard. The ramp from the parking lot to the stairs had a crack and large bump in it, painted the same dark gray as the ramp, creating another tripping hazard. The frame under the bed stuck out far enough to bruise my shin. The young girl at the front desk was cussing a blue streak. The place is a very sketchy dive hotel. I do not recommend.
2 nachten verbleven in maart 2024
Reactie van Best Western Plus Inn of Hayward op 10 mrt 2024
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the Best Western Plus Inn of Hayward we continuously strive to meet your needs and expectations.

8/10 – Goed

Maria, Riverside

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 5 mrt 2024
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to the Best Western Plus Inn of Hayward! Please let us know about your future experiences.

8/10 – Goed

Tomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 28 feb 2024
Thank you for choosing to stay at the Best Western Plus Inn of Hayward! We appreciate your review and we'd love to have another opportunity to make your next stay with us excellent.

10/10 – Uitstekend

PAULINO

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 26 feb 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 – Redelijk

vanessa

Positief: Personeel en service
2 nachten verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 27 feb 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

6/10 – Redelijk

Ruben

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
It’s a little outdated and not the cleanest place but I just went to sleep that’s it.
1 nacht verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 23 feb 2024
We appreciate your feedback and will share your comments with our staff for improvement. We look forward to making your next stay with us much better.

8/10 – Goed

Gerardo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had good stayed
3 nachten verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 22 feb 2024
We're happy to hear that you had a good experience with us at the Best Western Plus Inn of Hayward. All of us look forward to welcoming you back again, Gerardo!

2/10 – Ontzettend slecht

Cristian

1 nacht verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 22 feb 2024
We're sorry you were unhappy with your stay. Thank you for your feedback.

10/10 – Uitstekend

Javier

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 20 feb 2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

8/10 – Goed

Humberto

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
No room service every day
2 nachten verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 17 feb 2024
Thank you for your review of our hotel. I'm happy that you enjoyed your stay with us overall. We will always use our guest's responses to improve any area of service. Many thanks again and hope to see you again!

2/10 – Ontzettend slecht

Felisha, Antioch

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Best Western Plus Inn of Hayward op 16 feb 2024
We apologize for not being able to meet any of your expectations. In the future please let us know how we can improve your next stay with us.

2/10 – Ontzettend slecht

Joseph

1 nacht verbleven in januari 2024
Reactie van Best Western Plus Inn of Hayward op 1 feb 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our service wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 – Uitstekend

Calandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was very comfortable and clean
1 nacht verbleven in januari 2024
Reactie van Best Western Plus Inn of Hayward op 15 jan 2024
Thank you for evaluating your stay at the Best Western Plus Inn of Hayward. Nothing is more important than your satisfaction, so we're delighted to know how happy you were with the great service provided by our team. We appreciate your business and hope to welcome you back soon for another enjoyable experience.

10/10 – Uitstekend

Natara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent experience
1 nacht verbleven in december 2023
Reactie van Best Western Plus Inn of Hayward op 10 jan 2024
Thank you for choosing to stay with us. We are happy to know you liked our clean accommodations and that we were able to meet your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon.

4/10 – Matig

Mary Grace

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
When you're taking a shower the water flowing up to the bathroom sink and toilet floor. We need to.use the Hotel towel to.dry the floor because it's slippery. The pillows are small and the fridge is doesn't get that cold even though the temperature is in highest temperature.
1 nacht verbleven in januari 2024
Reactie van Best Western Plus Inn of Hayward op 11 jan 2024
Thank you for reviewing your recent stay while you were here on a vacation. We are sorry we fell short of your expectations during your visit. We hope you will consider staying with us again so we might serve you better in the future.

2/10 – Ontzettend slecht

Beronica

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We didn’t have hot water for an entire morning even after calling front desk. We had an appointment and arrived late
2 nachten verbleven in december 2023
Reactie van Best Western Plus Inn of Hayward op 4 jan 2024
We apologize for your inconvenience and we will be address the issue. We hope to welcome you back for a much better outcome.

6/10 – Redelijk

Parmindra

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
No hot water. Water heater broke
1 nacht verbleven in december 2023
Reactie van Best Western Plus Inn of Hayward op 1 jan 2024
We are very sorry and hope you will consider staying with us again.

10/10 – Uitstekend

George

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Best Western Plus Inn of Hayward op 1 jan 2024
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

10/10 – Uitstekend

DeAnne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Best Western Plus Inn of Hayward op 16 dec 2023
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 – Goed

Keith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Best Western Plus Inn of Hayward op 14 dec 2023
Thank you for choosing the and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

2/10 – Ontzettend slecht

Aniruddhsinhji

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Someone knocked our door. Someone wearing hoodie at the door! I tried to call the front-desk. Room phone was dead! I called them with my cell, she didn't notice anything on security camera and told us, work order is created! Too much emergency sirens noise all night! Will never go back!
1 nacht verbleven in november 2023
Reactie van Best Western Plus Inn of Hayward op 5 dec 2023
We apologize for not meeting your expectations. Thank you for your review.

10/10 – Uitstekend

Manuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Best Western Plus Inn of Hayward op 18 dec 2023
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Joseph

2 nachten verbleven in november 2023
Reactie van Best Western Plus Inn of Hayward op 15 dec 2023
Thank you for choosing our hotel for your travel plans and sharing your experience. We are sorry to hear that we could not meet your expectations. We hope you will consider giving us another try in the future.

10/10 – Uitstekend

Elvia

1 nacht verbleven in november 2023
Reactie van Best Western Plus Inn of Hayward op 10 dec 2023
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

2/10 – Ontzettend slecht

Josh

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Hot water didn’t last more than a minute in the shower. Toilet wouldn’t flush. Tv remote didn’t have batteries. Staff didn’t seem to mind. 🙄
Reactie van Best Western Plus Inn of Hayward op 19 nov 2023
We're sorry to hear that your stay was not up to par. We have addressed your concerns and hope to welcome you back in the future.

10/10 – Uitstekend

Manuel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Best Western Plus Inn of Hayward op 15 nov 2023
On behalf of our entire staff, we thank you for your business and for your rating regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 – Redelijk

Mary

Almohadas muy pequeñas y incómodas
1 nacht verbleven in november 2023
Reactie van Best Western Plus Inn of Hayward op 12 nov 2023
Lamentamos que no le hayan gustado las almohadas ofrecidas durante su estancia. Hemos compartido sus comentarios con la gerencia. Gracias por ser nuestro invitado.

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Best Western Plus Inn of Hayward op 12 nov 2023
Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 – Uitstekend

Robert

Zakenreiziger
1 nacht verbleven in november 2023
Reactie van Best Western Plus Inn of Hayward op 3 nov 2023
Thank you for staying with us recently. We appreciate your feedback.

8/10 – Goed

Luis

1 nacht verbleven in oktober 2023
Reactie van Best Western Plus Inn of Hayward op 2 nov 2023
Thank you for taking the time to write this review and share your experience. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We appreciate your positive feedback!

8/10 – Goed

Erwin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Best Western Plus Inn of Hayward op 28 okt 2023
We appreciate your recommendation and review. It was a pleasure having you as our guest.

4/10 – Matig

Amy

4 nachten verbleven in oktober 2023
Reactie van BradF op 25 okt 2023
Hi Amy,Thanks for the review. Please let us know how we can improve.