Terras

Beoordelingen van Hilton Garden Inn San Francisco/Oakland Bay Bridge

3 out of 5
Hilton Garden Inn San Francisco/Oakland Bay Bridge
1800 Powell Street, Emeryville, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 620 van 1100 beoordelingen" "
Gastenscore: 8 - Goed. 267 van 1100 beoordelingen" "
Gastenscore: 6 - Redelijk. 101 van 1100 beoordelingen" "
Gastenscore: 4 - Matig. 56 van 1100 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 56 van 1100 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Audrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

TAO, Mountain View

Positief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

Michelle

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, front desk staff.
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Michelle,From our team at Hilton Garden Inn San Francisco/Oakland Bay Bridge, we thank you for your review. Our friendly staff works hard to ensure all our guests feel welcome and will be thrilled you appreciated their kind assistance. It was truly a pleasure having you here. If your travels bring you back to the area, please come see us again.

10/10 – Uitstekend

Kylie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Kylie,Thank you for staying with us and for your review. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

10/10 – Uitstekend

TAO, Mountain View

Positief: Netheid, staat van de accommodatie en faciliteiten
All excellent!
1 nacht verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Dear TAO,Thank you for staying with us and for your feedback. We're glad you had a five-star experience, and we hope to welcome you back soon for another great stay.

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
2 nachten verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Margaret,Thank you very much for the five-star review! It was an honor to have you join us at Hilton Garden Inn San Francisco/Oakland Bay Bridge, and we look forward to your next visit.

8/10 – Goed

Min, Santa Clarita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

KT

3 nachten verbleven in april 2024

10/10 – Uitstekend

Miguel

Positief: Netheid, voorzieningen
All good
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
Dear Miguel,Thank you for staying with us and for leaving your feedback! We're glad you had a five-star experience. It would be our pleasure to welcome you back soon for another great stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

8/10 – Goed

su

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

8/10 – Goed

Gunwoo

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jerry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Jinneng, Live Oak

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Charmaine

1 nacht verbleven in april 2024

8/10 – Goed

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cute place to stay
2 nachten verbleven in maart 2024
Reactie van General Manager op 13 apr 2024
Dear Andrea,Thank you for taking the time to leave a review. We here at Hilton Garden Inn San Francisco/Oakland Bay Bridge are pleased that you were able to enjoy our amenities and comfortable accommodations. We would love to see you again on a future stay.

8/10 – Goed

Jerry

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is convenient to San Francisco and a traveler can avoid the challenge of city traffic. The property is isolated somewhat and the staff was pleasant and helpful.
2 nachten verbleven in april 2024
Reactie van General Manager op 10 apr 2024
Dear Jerry,From our prime location to our friendly team members, we are so happy to know that you enjoyed everything about your time with us overall! Thank you so much for the high rating and we hope to see you again soon.

10/10 – Uitstekend

Marvin

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Michael

Positief: Staat van de accommodatie en faciliteiten
Best hotel. You can walk by the sea.
4 nachten verbleven in maart 2024
Reactie van General Manager op 7 apr 2024
Dear Michael,Thank you so much for the five stars. We're so pleased to hear you enjoyed our beautiful ocean-view property and were able to take advantage of our strategic location, just minutes from downtown San Fransisco. We hope you will stay with us again soon.

8/10 – Goed

Dwayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Dwayne,Thank you for staying with us during your time in San Francisco and for leaving a review! We're delighted you had an enjoyable experience, and we hope you return to Hilton Garden Inn San Francisco/Oakland Bay Bridge soon.

6/10 – Redelijk

Corina

1 nacht verbleven in maart 2024

8/10 – Goed

BURCU

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice place, needs improvement in hotel coffee, food, dining options
2 nachten verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
Dear Burcu,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge and for sharing your kind review. We are glad you enjoyed your stay and appreciate your feedback. Your positive and constructive comments will be reviewed as we continue improving the amenities for our great guests. It would be an honor to welcome you back again someday.

10/10 – Uitstekend

Marci, Highland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had the most amazing gentleman help us at check-in. He was helpful and Informative and so very kind.
1 nacht verbleven in maart 2024
Reactie van General Manager op 30 mrt 2024
Dear Marci,Thank you so much for choosing to stay with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Charmaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

SHAWKI, Canton

Zakenreiziger
Positief: Netheid, voorzieningen
Good place
1 nacht verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Dear Shawki,Thank you for your review and for staying with us during your time in San Francisco! We're delighted you had an enjoyable experience, and we hope you return soon.

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
Reactie van General Manager op 27 mrt 2024
Dear Jennifer,We sincerely appreciate your positive feedback and are thrilled you had an amazing experience. Our team can't wait to welcome you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another wonderful stay!

10/10 – Uitstekend

Donna, San Francisco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed one night here during a staycation. I really enjoyed and was blown away by how the room had the bed facing the window with the bay view. I could sit and work while watching the view. Normally the window view would be parallel to the bed. The room also came with a microwave which I appreciated after bringing back food to warm up for breakfast. Lobby also had free coffee and a breakfast buffet that you can purchase. I was able to see far away view of SF. In the morning I went for a quiet and peaceful walk along the waterfront and noticed there's a Emeryville shuttle that takes you around. Lobby had a small shop for snacks and the staff was nice. Overall, I enjoyed my stay and would definitely stay at another Hilton again.
1 nacht verbleven in maart 2024
Reactie van ashley op 25 mrt 2024
Ms. Donna We are you honor to hear that you enjoyed you stay with us please make sure when you are in the area to come back and stay with us again.

10/10 – Uitstekend

Debbie

There were homeless people as we pulled into the parking lot.
1 nacht verbleven in maart 2024
Reactie van General Manager op 27 mrt 2024
Dear Debbie,Thank you for taking a moment to leave us a review. Based on your 5-star rating, we understand that you enjoyed your stay. We appreciate you choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host your stay and we look forward to welcoming you back again soon.

10/10 – Uitstekend

Hana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent! The woman who checked us in was so friendly and made it easy for us to check in. The rooms are very clean and comfortable. We loved the availability for snacks and the variety. The restaurant and staff in there were great! My husband and I already referred others, and we will soon be back.
1 nacht verbleven in maart 2024
Reactie van General Manager op 22 mrt 2024
Dear Hana,Providing our guests with a comfortable and enjoyable stay is what we strive for at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Our team takes pride in their service to our guests and we are delighted to hear that the staff, rooms, and food accommodations were a hit. We appreciate your kind review and are thankful for future referrals. We can't wait to see you again.

10/10 – Uitstekend

Klutvert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Rick

Zakenreiziger
Positief: Netheid, personeel en service
Place was good. Expedia cancelled my reservation without notification. I had to rebook and lost my bay side. That left me stuck with freeway noise both nights and minimal sleep. Not happy at all with Expedia now.
2 nachten verbleven in maart 2024
Reactie van General Manager op 22 mrt 2024
Dear Rick,Thank you for being our guest. We're sorry you had a challenge with your reservation and that outside noise disrupted your night. Please know our team will do its best to honor requests, and it's unfortunate we were unable to accommodate your desire for a different room location. As you booked through a third-party site, Expedia is best able to address your questions regarding your reservation. We hope you will consider returning for an even better stay next time you're in town.

6/10 – Redelijk

Eniketi

Positief: Personeel en service
Negatief: Voorzieningen
Loved the view
3 nachten verbleven in maart 2024
Reactie van General Manager op 22 mrt 2024
Dear Eniketi,We're fortunate to have such a scenic location and are delighted you enjoyed our stunning views! Based on your rating, however, it seems we could have served you better. If this is true, please let us know how, as we are committed to your satisfaction. Thank you, and we wish you well.

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Sara

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was a very strong potpourri like odor in the room.
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Dear Sara,Thank you for being our guest and sharing your feedback. We are always working to ensure our accommodations are in great condition and apologize if there was an odor in the room. Please know our team is always available to help resolve any issues that may arise. We hope that otherwise, you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 – Uitstekend

Shawna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I want to give a shout out to the front desk. I had noisy neighbors on both sides of me. I made one call and was moved right away. Making my visit easy breezy as always thanks hilton
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 mrt 2024
Dear Shawna,Thank you for leaving a review of your stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge. It was wonderful to hear that our front desk team has been demonstrating the Hilton values that our guests expect and enjoy. Although the noise from other guests was disruptive, we are happy that our team was able to resolve this so quickly for you! We are looking forward to welcoming you back on your next trip to the Bay area. As a reminder, we offer versatile event rooms that can host anything from meetings to birthday parties. Keep us in mind when planning your next big event!

2/10 – Ontzettend slecht

Bin

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel does not provide toothbrushes and toothpaste, and there are no slippers. The room service and customer service number cannot be connected !!!!
1 nacht verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Thank you for sharing your concerns with us. A list of the amenities we offer is found on our website, and we sincerely apologize for any inconvenience you experienced. We'll also ensure that guests can reach customer service. Your input is valued and we hope for a chance to make your next visit a better one.

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was super friendly. Really appreciate that after a rough travel day.
1 nacht verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Dear Diana,Hearing that our team made a positive difference after your rough travel day means a lot to us. We always aim to provide a welcoming and supportive environment for our guests. Thank you for acknowledging their friendliness, and we hope to have the opportunity to serve you again soon at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

8/10 – Goed

Ariel

Positief: Netheid, personeel en service
The property is a little outdated but the rooms were clean and had nice decor.
1 nacht verbleven in februari 2024
Reactie van General Manager op 1 mrt 2024
Dear Ariel,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found your room to be clean and thoughtfully decorated. At Hilton Garden Inn San Francisco/Oakland Bay Bridge, we continually work to improve our aesthetics and provide our guests with a modern experience. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back in the future for another stay.

6/10 – Redelijk

Audrey, Glenwood springs

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Jesse

3 nachten verbleven in februari 2024

10/10 – Uitstekend

KE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service, safe, staff saves your lost item
3 nachten verbleven in februari 2024
Reactie van General Manager op 26 feb 2024
We truly appreciate your feedback! It's fantastic to hear that you enjoyed our excellent service and felt safe during your stay. Our team is always ready to go the extra mile, whether it's providing excellent service or helping retrieve lost items. We're delighted to have been of assistance and eagerly anticipate your next visit to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another exceptional experience!

8/10 – Goed

Jie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024
Reactie van General Manager op 26 feb 2024
Dear Jie,We appreciate your positive rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! Our team is glad your visit was pleasant. Thank you for choosing to stay with us, and we hope you'll return.

10/10 – Uitstekend

alicia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s always a good and easy experience when I stay here
2 nachten verbleven in februari 2024
Reactie van General Manager op 25 feb 2024
Dear Alicia,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge once again! Thank you for your glowing review and perfect rating, and we look forward to your next visit.

10/10 – Uitstekend

Shanique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at this property was extremely polite and very welcoming! I appreciate the hospitality!!
3 nachten verbleven in februari 2024
Reactie van General Manager op 23 feb 2024
Dear Shanique,Thank you for this lovely review of Hilton Garden Inn San Francisco/Oakland Bay Bridge. Our team works hard to provide our guests with top-notch service, so they'll all be thrilled to receive your compliments. We hope to see you again soon!

6/10 – Redelijk

christian

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

8/10 – Goed

Miriam

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I came in to see if I could check in early and the room wasn’t ready. I then returned at the actual time and it still wasn’t ready. I got placed on another floor a new room. Yet, the original room I was assigned to wasn’t ready.
1 nacht verbleven in februari 2024
Reactie van General Manager op 22 feb 2024
Dear Miriam,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host your recent stay. We're very sorry for any issues you encountered when you first checked in with your original room not being ready and for any inconvenience this may have caused; we will certainly address your comments internally to ascertain what may have occurred in this situation so improvements can be made going forward. We're grateful for your review, and we hope to welcome you back the next time you're in the area.

8/10 – Goed

Ileana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location. However, they did not ser icecthe room.
2 nachten verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
Dear Ileana,Thank you for your positive rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! We're happy you enjoyed our convenient location. Housekeeping service is also available upon request. Your input is valued, and we hope you'll return.

10/10 – Uitstekend

Andre

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Michelle

Negatief: Personeel en service
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jorge

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
All good.
4 nachten verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
Dear Jorge,It's wonderful to receive your excellent rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! We're proud to have made your visit pleasant in every way. Thank you for choosing to stay with us, and we hope you'll return.