Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We have noted your comment about our facility, and we will see what we can do about having some updates to the property soon. Your feedback about cleanliness has been taken on board. At Howard Johnson Berkeley, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. Please accept our sincere apologies for the disappointment with breakfast as well as the delay in service. Your comfort and satisfaction are of the utmost importance to us, and we have taken all your comments on board for the betterment of the guest experience. We sincerely hope for a chance to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Best Regards, Guest Experience Team

Dear Ludo, It is lovely to know that you were so pleased with the comfort and convenience of Knights Inn Berkeley. We are thrilled that the service that we provided was one of the highlights of your stay and that our team quickly resolved a parking issue that you had during your visit. Your comments regarding our complimentary breakfast are appreciated, and we will consider them as we are always looking for ways to improve our guest experience. We hope that we can look forward to having you as our guest again in the future.

Dear Marianne, It was a pleasure hosting you and we appreciate your kind words. We're glad our quiet location enabled you to access public transportation and local dining options. Please accept our apologies for any confusion about our breakfast offerings as well as any difficulty with the Wi-Fi connection. It is through comments like yours that we're able to improve and we'll keep your feedback in mind moving forward. When you're in the area again, please come stay with us.

Dear Kimberly, thank you for your feedback. We're glad to hear that you found your room clean and comfortable, with plenty of sink space. However, we apologize for any inconvenience caused by the thin walls and outdated TV. Your comments regarding the shower head and safety concerns are concerning, and we take them seriously. We will handle these issues promptly to ensure a more comfortable and secure experience for our guests. We appreciate your honesty and hope to have the opportunity to welcome you back for a better stay in the future.Best Regards, Guest Experience Team

Dear Christian, thank you for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly, our facilities clean, and the parking manageable. Providing a comfortable and welcoming experience for our guests is our top priority, and we're delighted to know that we met your expectations. We look forward to welcoming you back for another great stay in the future!Best Regards, Guest Experience Team

Dear Robert, we're thrilled to hear that you found our hotel to be a pleasant experience overall and that our manager and staff provided helpful and friendly service throughout your stay. Your compliments regarding the cleanliness of our newly remodeled rooms are greatly appreciated, and we're glad to know that you found them to be in good condition. We understand your feedback regarding the size and shape of the rooms, as well as the flooring choice, and we'll certainly consider this for future improvements. Ensuring our guests' comfort is paramount, and we'll explore options to mitigate any discomfort caused by the flooring. Additionally, we'll continue to assess our furnishings to ensure they meet our guests' expectations. Thank you for your valuable feedback, and we hope to welcome you back soon for another enjoyable stay, ideally at a rate that aligns with your expectations. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again!Best Regards, Guest Experience Team

Dear Nathan, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards, Guest Experience Team

Dear Adrienne, we're thrilled to hear that you've had a positive experience with us so far! Our goal is to provide exceptional service and ensure that every aspect of your stay meets or exceeds your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you for choosing us, and we look forward to continuing to provide you with a great experience!Best Regards, Guest Experience Team

Dear Keshav, we're thrilled to hear that our receptionist provided you with excellent service during your stay! Providing helpful and efficient assistance to our guests is a top priority, and we're delighted that we could meet your expectations in this regard. Your kind words will be passed along to our team members. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back for another wonderful stay in the future! Best Regards, Guest Experience Team

Dear Chuhan, we're delighted to hear that you found our hotel to be a good value for your money. Providing our guests with excellent value and service is our priority, and we're thrilled that you had a positive experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future! Best Regards, Guest Experience Team

Dear Leonard, we appreciate your understanding regarding the parking situation. Indeed, in busy areas, space can be limited. We strive to provide the best parking arrangements possible given the circumstances. Your feedback is valuable, and we will continue to explore ways to improve our parking facilities to enhance the overall guest experience. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Best Regards, Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Melissa, we're glad to hear that you found our hotel to be a comfortable place to rest during your two-day stay! Providing a cozy and relaxing environment for our guests is important to us, and we're delighted that we could meet your needs. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! Best Regards, Guest Experience Team

Dear Renate, we're thrilled to hear that you enjoyed your quiet and convenient stay with us, as well as the cleanliness of our shower facilities. Providing a comfortable and peaceful experience for our guests is always our goal, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best Regards, Guest Experience Team

Dear Robin, we sincerely apologize for the inconvenience you experienced during your stay regarding the light fixtures, cleanliness, and coat rack. This is not up to our usual standards, and we appreciate you bringing it to our attention. Rest assured, we are taking steps to handle these issues promptly to ensure a more comfortable and pleasant experience for our guests in the future. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing to stay with us.Best Regards, Guest Experience Team

Dear Diego, we're deeply sorry to hear about your experience with roaches during your stay. Please accept our sincere apologies for any discomfort or inconvenience this may have caused. We take cleanliness and pest control very seriously, and this is certainly not reflective of our standards. Rest assured, we have immediately escalated this issue to our housekeeping and maintenance teams to handle and resolve the situation promptly. We are committed to ensuring that all our guests have a comfortable and pleasant stay, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make amends or assist you further, please don't hesitate to let us know. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.Best Regards, Guest Experience Team

Dear Kenneth, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards, Guest Experience Team

Dear Muhammad, thank you for your feedback! We're delighted to hear that you had a great experience during your stay. If there's anything specific you particularly enjoyed or any areas where we can further improve, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!Best Regards, Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we're delighted to hear that you enjoyed the dining options in our area! Providing our guests with convenient access to great dining experiences is important to us, and we're thrilled that you found the area to be good for dining. If you have any favorite spots or if there's anything else we can do to enhance your dining experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Best Regards, Guest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Dominique, thank you for taking the time to share your positive experience with us! We are delighted to hear that your 4-night stay was great and that you found our staff to be accommodating. We appreciate your understanding regarding the parking situation and the proximity to downtown. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.Best Regards, Guest Experience Team

Hi Robbie,It's fantastic to hear that you found our staff to be great and helpful during your stay! Our location's convenience to both dining options and roads is something we pride ourselves on, and we're glad it added value to your experience with us. We always aim to provide a comfortable and convenient base for our guests, whether they're here for business, pleasure, or a bit of both. Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back in the future. Best Regards, Guest Experience Team

Hi Brittany,I appreciate you taking the time to share your feedback regarding your stay. I'm sorry to hear about the noise disturbances you experienced due to the thin walls, and the confusion regarding the motel-style layout with rooms opening directly to the parking lot. Understanding the difference between a hotel and motel can significantly affect guest expectations, and I apologize if this was not made clear at the time of booking. We strive to ensure all our guests have a comfortable and peaceful stay, and I regret that we fell short in this instance. Your comments are invaluable as they help us to improve our guest experience. Please rest assured that we will consider ways to better insulate against noise and make our property's layout clearer in our descriptions. Thank you again for your feedback, and I hope we have the opportunity to better serve you in the future, should you choose to stay with us again.Best Regards, Guest Experience Team

Dear Filippo, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our property clean and recently remodeled. However, we apologize for any inconvenience you experienced with the coffee replenishment, the acoustic insulation of the room, and the noisy heating/cooling unit. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Guest Experience Team

Dear Anil, we are happy to have served you well at Howard Johnson Berkeley. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Berkeley, with our facilities running at their best.Best Regards, Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Kang, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Howard Johnson Berkeley on your next visit!Best Regards, Guest Experience Team

Dear Donna, thank you for taking the time to share your positive experience. We are delighted to hear that you found our hotel clean, quiet, and safe. Your satisfaction is our priority, and we truly appreciate your kind words. Should you have any specific suggestions or preferences for your next stay, please feel free to let us know. We look forward to the pleasure of welcoming you back on your future visits.Best Regards, Guest Experience Team

Dear guest, we appreciate your positive feedback and are delighted to hear that you enjoyed a quiet, clean room and felt safe during your stay. Providing a comfortable and secure environment is our top priority. We look forward to welcoming you back for another pleasant experience in the future.Best Regards, Guest Experience Team

Dear guest, thank you for sharing your positive experience with us. We're pleased to hear that the process of adjusting your reservation for the business trip was smooth, and the team efficiently handled the removal of the third-day stay. We're glad you found our location close to restaurants convenient for your stay. If there are any specific aspects you particularly appreciate or any preferences you have for future stays, please feel free to share. We value your feedback and hope to welcome you back for another comfortable and seamless experience.Best Regards, Guest Experience Team

Dear Jeffery, thank you for your positive feedback! We're delighted to hear that you found our hotel quiet, clean, and friendly. Providing a comfortable and welcoming experience is our top priority, and we're glad we met your expectations. If there are any specific aspects you particularly enjoyed or any preferences you have for future stays, please feel free to share. We appreciate your kind words and look forward to welcoming you back for another pleasant experience.Best Regards, Guest Experience Team

Dear Jinny, thank you for taking the time to share your positive feedback regarding the clean towels provided during your stay. We are delighted to know that this aspect of our service contributed to your overall satisfaction. Our team strives to maintain high standards of cleanliness and guest comfort. We appreciate your acknowledgment and hope to have the pleasure of welcoming you back for another enjoyable stay.Best Regards, Guest Experience Team

Dear Tashon, we're truly sorry to hear about your experience. Cleanliness is of the utmost importance to us, and we apologize for falling short of your expectations. We take your feedback seriously and will investigate the matter to ensure that our rooms meet the highest standards of cleanliness for all our guests. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust on a future visit. If you're willing to give us another chance, please reach out to our team directly, and we'll do our best to make things right. Thank you for bringing this to our attention. Best Regards, Guest Experience Team

Dear Ron, thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that the lack of hanging space for clothing and limited parking availability impacted your overall experience. Your comments are valuable to us, and we will use them to handle these issues and enhance our guest experience. If your travels bring you back to the area, we hope you will consider staying with us again. We appreciate your input, and we're committed to making improvements based on your feedback.Best Regards, Guest Experience Team

Dear Joselynne, thank you for taking the time to share your feedback with us. We appreciate your positive comments about the quick and easy check-in process and the kind service you received from our staff. We sincerely apologize for any inconveniences you experienced during your stay, including the issues with mold in the bathroom and the broken toilet paper holder. Please rest assured that we take these concerns seriously, and we will handle them promptly to ensure a more comfortable experience for our guests. If there are any specific details you would like to share or if there's anything we can do to improve, please feel free to reach out to us directly. We value your input and strive to make necessary improvements.We hope to have the opportunity to welcome you back in the future, providing an enhanced experience that meets and exceeds your expectations.Best Regards, Guest Experience Team

Dear Dushani, thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay in our clean and spacious room with three double beds. Our team strives to provide comfortable accommodations and it is always rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.Best Regards, Guest Experience Team

Dear Lori, we're truly sorry to hear about the issues you encountered during your stay. It's disappointing to learn that the cleanliness, bedding, and noise disturbances affected your experience. Please know that this is not the standard we uphold, and we appreciate you bringing these concerns to our attention. Your feedback will be shared with our team to ensure we handle and rectify these issues promptly. We value your feedback as it helps us improve, and we hope to have another opportunity to provide you with a much-improved experience in the future.Best Regards, Guest Experience Team

Dear Michael, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Guest Experience Team

Dear Evette, thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that our convenient location, comfortable accommodations, and friendly staff, especially Sam at the front desk, contributed to a memorable visit to see your daughter at Cal for her birthday surprise. Your feedback is greatly appreciated, and we are pleased to know that you found our parking facilities to be safe and convenient and that you were able to enjoy a restful night's sleep in our comfortable beds. We also appreciate your suggestions for additional room amenities, and we will certainly consider them as we strive to continually improve and enhance the experience for our guests. It was a pleasure to host you, and we look forward to welcoming you back on your next visit to the area. Thank you for recommending our motel, and we hope to have the opportunity to serve you again soon.Best Regards, Guest Experience Team

Dear Jean-Marc, we sincerely apologize for the uncomfortable experience you had during your stay with us. We understand how disturbing and unpleasant such situations can be, and we deeply regret that you were subjected to this during your time at our hotel. Please know that we take your feedback very seriously, and we will share this issue with our team to ensure that appropriate measures are taken to prevent such occurrences in the future. The comfort and security of our guests are of the utmost importance to us, and we are committed to providing a safe and welcoming environment for all. We apologize for any inconvenience or distress this may have caused you, and we appreciate you bringing this matter to our attention. If you would like to discuss this further or have any concerns, please feel free to contact our team directly. Once again, we apologize for the inconvenience, and we thank you for your feedback as it helps us to improve and provide a better experience for our guests.Best Regards, Guest Experience Team

Dear Brenda, thank you for sharing your feedback with us. We are pleased to hear that you chose our hotel for your son's graduation due to our convenient location and affordable rates. We appreciate your kind words regarding our clean rooms and friendly staff. However, we are truly sorry to hear about the unfortunate incident with your car in our parking lot. Please know that the safety and well-being of our guests are of utmost importance to us, and we deeply regret any inconvenience or distress this may have caused you. We will certainly review this incident with our team and take any necessary measures to ensure the safety and security of our guests and their vehicles. We understand your parking concerns, and we apologize for any inconvenience you experienced. We value your feedback and will use it to improve and enhance the experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay. Once again, thank you for your feedback, and we apologize for any inconvenience. We wish your son congratulations on his graduation!Best Regards, Guest Experience Team

Dear Ricardo, thank you for your positive feedback! We're delighted to hear that you found our staff to be friendly and that you enjoyed a clean room during your stay with us. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another pleasant stay in the future.Best Regards, Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Bruno, thank you for choosing to stay with us and for taking the time to share your positive experience. We are delighted to hear that you appreciated our recently renovated rooms, comfortable accommodations, and daily cleaning service. It's great to know that our location near the University of California Berkeley and the convenience of free parking added to your overall satisfaction. We truly appreciate your continued loyalty, and we look forward to welcoming you back on your future visits to Berkeley. If there is anything specific you enjoyed or any suggestions you may have, please feel free to let us know. We value your feedback and are committed to providing a consistently pleasant experience for our guests.Thank you again for your kind words, and we can't wait to host you again soon.Best Regards, Guest Experience Team

Dear Gladys, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Guest Experience Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Yan, we're sorry to hear about your concerns regarding skin protection issues and the aspects you disliked during your stay. The health and comfort of our guests are a top priority, and we take such feedback seriously. Your experience does not meet our standards, and we apologize for any inconvenience. To tackle these issues effectively, we would appreciate more specific details about your experience. This will help us investigate the matter thoroughly and take appropriate action. Please provide additional information about the specific problems you encountered, and we'll do our best to resolve them promptly. We value your feedback and want to ensure that all our guests have a positive experience. Thank you for bringing this to our attention, and we look forward to hearing from you.Best Regards, Guest Experience Team