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Beoordelingen van Hilton Garden Inn Ogden UT

3 out of 5
Hilton Garden Inn Ogden UT
2271 S. Washington Blvd., Ogden, UT

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 561 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 255 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 104 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1001 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Wendy

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

6/10 – Redelijk

Katherine

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in mei 2024

8/10 – Goed

Ron, Carlsbad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hilton Garden Inn is probably the best Place to stay while in Ogden. However, cars and motorcycles cruise and gun their engines all night and into the morning along Washington Blvd Fridays and Saturdays making it impossible to sleep. Hilton should offer discounts at least for those nights for those rooms facing Washington Blvd.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Josh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice spot in the center of Ogden
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jill

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was real nice
1 nacht verbleven in april 2024

10/10 – Uitstekend

DEVIN

2 nachten verbleven in maart 2024

6/10 – Redelijk

Kathryn

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I misread that there was free breakfast. The Hamptons we frrequent have terrific ones! Also, a few of the front desk people were a little snooty.
3 nachten verbleven in maart 2024

8/10 – Goed

Christopher

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Even with the lights on, room seems dark in a non-cozy way. drawer wouldnt stay closed. Hall carpet has more wrinkles than a bag of prunes, and either needs to be replaced or re-laid. Three wheeled cars hard to manage and almost couldnt make the gap in and out of the elevator.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Shauna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was beautiful! My only complaint was the comfort of the couch wasn’t the best. Beautiful hotel!
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Darlene

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absolutely horrible for a Hilton property!
Horrible condition. The final straw was the bathroom with stains on the walls. It's as if maintenance doesn't exist. The drapery was hanging off the hooks, the sheer curtains were completely missing and the motor on the blackout drapes to open and close didn't even work. The furniture was stained, the carpet was frayed and the cable box was just hanging on the wall from under the TV. We gave the property an opportunity to make it right as if we possibly just had been dealt a bad room, but they said they were unable to move our room because we'd booked through Hotels.com. We decided it was bad enough that we left and found a much better room for the night at a different hotel.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Teresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great area with lots to do and options for eating out. Very clean
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Dave

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right in the heart of beautiful downtown Ogden, you can walk across the street to entertainment, sports, movies, dining, etc.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Lindsay

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel room was very dirty. The furniture and floors were filthy with stains. The couch still had crumbs on it from whoever was there last and when I pulled the sheets back on the bed there was a clump of hair in the bed. The walls in the bathroom were also very dirty and stained. The hotel receptionist was nice and offered a new room but we needed the space of the suite that we rented and it was the only one available. They offered new bedding and sheets to cover the furniture. The staff were definitely friendly and probably as accommodating as they could have been.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Juan

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Luke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Everything was great except the Bed was awful.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Russell

2 nachten verbleven in december 2023

10/10 – Uitstekend

George

1 nacht verbleven in december 2023

8/10 – Goed

Anthony

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Mike

Negatief: Personeel en service
I asked for a quiet room instead, I got a very loud room facing the main road. Also, the restaurant was closed two hours early.
1 nacht verbleven in december 2023

6/10 – Redelijk

Giovanni

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff is great , room size ok but bathroom was so tiny
2 nachten verbleven in november 2023

6/10 – Redelijk

shawn

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was kind and courteous, loved them. The room we stayed in #204, was kinda dirty. I noticed dust and food crumbs between the bed and the wall. These should have been cleaned up by staff regularly but sadly, wasn't. Got up at 2:00 to hit the bathroom and flicked on the light only to see a German cockroach running around the floor desperately looking for a crack to go back into. They really need to get on top of that, those little roaches can overwhelm a property if they don't.
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

David

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Ricardo N

It was good nice place to visit
1 nacht verbleven in oktober 2023
Reactie van Charlie op 14 nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

George

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Background noise overhead most of the night. Lots of street noise from cars racing on the street till midnight.
1 nacht verbleven in oktober 2023
Reactie van Charlie op 14 nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

rogelio

3 nachten verbleven in oktober 2023
Reactie van Charlie op 14 nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

SUZANNE

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Charlie op 14 nov 2023
Hello Suzanne! We are happy to see that your stay was great!

10/10 – Uitstekend

Candyce

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Charlie op 14 nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 – Ontzettend slecht

Ruth

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van Charlie op 14 nov 2023
Thank you for your response. we are sad to hear that your stay did not go as planned.

10/10 – Uitstekend

Chris

1 nacht verbleven in oktober 2023
Reactie van Charlie op 14 nov 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Maureen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in september 2023
Reactie van Charlie op 3 okt 2023
Dear Maureen:Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Can use an upgrade
The room was in average condition. The carpet has seen better days and it was clean but I found a few hairs, not mine, in the pillow on the first night. The restaurant was good, I tried a couple of their dishes and they were great.
2 nachten verbleven in september 2023
Reactie van Charlie op 3 okt 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

Kent

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We had nothing but trouble with the family front desk. First time ever. They double charged us then deleted the wrong one. Up until now we have enjoyed Hilton Garden Inn. The phone customer assistance was worse than the in person. The guy said he couldn't fix it on his end then hung up on me. It was bad. Had to dispute the charges with Visa and we did
1 nacht verbleven in augustus 2023
Reactie van Charlie op 22 sep 2023
Hello Kent! Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations

8/10 – Goed

Bianca

Positief: Personeel en service, voorzieningen
All in all the stay was excellent however, the hotel being a Hilton should sweep in and do a bit of an upgrade on the furniture in the rooms and carpet in halls of the hotel. Great spot safe and quiet.
3 nachten verbleven in september 2023
Reactie van Charlie op 22 sep 2023
Dear Bianca!Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

Kelsey

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Don’t buy anything from the snack area by the front desk. I was charged $66 dollars for a cup of noodle, rolos, a small bag of freeze dried skittles and a small bag of gardettos. $66 for four small snacks
1 nacht verbleven in september 2023
Reactie van Charlie op 22 sep 2023
Hello Kelsey! Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our set prices at the pantry. I will address your feedback directly with our team

2/10 – Ontzettend slecht

Tate

Zakenreiziger, Reisde met huisdieren
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If only I could upload pictures of the bloody curtains and rusted out bathroom. This place is one of the most disgusting hotels I’ve ever seen. I would like a refund.
1 nacht verbleven in augustus 2023
Reactie van Charlie op 22 sep 2023
Hello Tate! Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team! unfortunately, issuing a refund must start between yourself and the 3rd party reservation holder.

10/10 – Uitstekend

Christopher

Positief: Personeel en service
The staff was extremely friendly and efficient. The room was clean and quiet. The halls, carpet and decor dated.
1 nacht verbleven in augustus 2023
Reactie van Charlie op 22 sep 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the state of the hallways and carpets, I will address your feedback directly with our team.

6/10 – Redelijk

Apollo

Zakenreiziger
Positief: Netheid
Not bad please. Near the Temple which was a cool sight. More place to eat which is not bad for a small town.
2 nachten verbleven in augustus 2023
Reactie van Charlie op 22 sep 2023
Hello Apollo!Thank you for taking a moment to share your experience. I am happy to hear you found the location of the hotel to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Melanie, Parachute

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Charlie op 22 sep 2023
Hello Melanie!Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future.

4/10 – Matig

Mary

Reisde met familie
Negatief: Comfort kamer
Too Loud
Horrible. Couldn’t sleep, drag racing loud noises, every night. Front desk wouldn’t move us.
3 nachten verbleven in augustus 2023
Reactie van Charlie op 22 sep 2023
Hello Mary!Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team.

10/10 – Uitstekend

Guisela

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Charlie Y. op 31 jul 2023
Hello Guisela, Thank you for your feedback

10/10 – Uitstekend

Lauren

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean & comfortable
Very clean, comfortable and great location.
1 nacht verbleven in juli 2023
Reactie van Charlie op 20 jul 2023
Hello Lauren, Thank you for taking a moment to share your experience. I am happy to hear you found the stay, and location to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

10/10 – Uitstekend

Corey

2 nachten verbleven in juli 2023
Reactie van Charlie op 20 jul 2023
Hello Corey, Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

10/10 – Uitstekend

SCOTT, Rock springs

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel itself is a very nice facility and the location is great. I would not stay here again due to the noise of the traffic on the street. I am a light sleeper and the constant noise of the street traffic made it impossible to sleep well.
1 nacht verbleven in juli 2023
Reactie van Charlie op 20 jul 2023
Hello Scott, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 – Ontzettend slecht

David

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Joke
Ac out , with numerous attempt from front desk with no tech even showing up. Supplied a small fan
2 nachten verbleven in juli 2023
Reactie van Charlie op 12 jul 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear that you were uncomfortable with the AC not being available in your guest room during your stay. I will address your feedback directly with our team.

10/10 – Uitstekend

Mallory

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was wonderful! Beautiful hotel in a beautiful part of the city. Lots of entertainment, dining, shopping all in walking distance. Would stay again!
1 nacht verbleven in juli 2023
Reactie van Charlie op 12 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay and location of our property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location with several restaurants and activities within walking distance. Staff is pretty friendly and Yes, I would stay here again.
2 nachten verbleven in juli 2023
Reactie van Charlie op 12 jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the location and the friendliness of the staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

jason

1 nacht verbleven in juli 2023
Reactie van Charlie Y. op 31 jul 2023
Hello Jason,Thank you for your feedback

10/10 – Uitstekend

Traci

1 nacht verbleven in juni 2023
Reactie van Charlie Y. op 31 jul 2023
Hello Traci, Thank you for your feedback.

6/10 – Redelijk

Joanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overpriced for what I needed, which was a bed for 2 nights. Staff was friendly helpful, but the overall feeling was corporate and impersonal.
2 nachten verbleven in juni 2023
Reactie van Charlie op 12 jul 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 – Matig

Rb

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booked and paid for king bed and was Put in teo beds room.
1 nacht verbleven in juni 2023
Reactie van Charlie op 12 jul 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.