Thank you for sharing your positive experience, Caroline! It’s fantastic to hear that you love our location and well-appointed rooms. We're honored to be your favorite hotel in Ojai and we look forward to seeing you during your next visit!

Dear Michael,Thanks for taking the time to post your review. We'd love to hear more from you and learn how we might have received 5 stars.Kind Regards,

We appreciate your kind review and hope you will visit us again in the future.

Thank you for the review, Shaun! Please contact us if we can do anything to improve your stay to a 5-star stay in the future!

Thank you for the wonderful review, Stephen! We look forward to seeing you again during your next stay in Ojai!

We are so glad you enjoyed your stay at Su Nido Inn, please come and visit us again!

Thank you for taking the time to post a review, we are glad you enjoyed your stay!

Thank you for taking the time to leave a great review, Mazyar! We hope you stay with us again during your next visit to Ojai!

Dear Anon,Thanks so much for your wonderful review!It's nice to know that our efforts have an impact. :)

Thank you, Arturo!If you have a chance, we'd love to hear more about your stay!

Thank you, hope to see you again soon.

Dear Temesha,Thanks for taking the time to let us know about the spiders. Yikes! I've alerted staff to take more care to ensure rooms are spider free. I've also scheduled a pest control service for the property.I hope you'll visit us again soon.Kind Regards,Cam

Hi Ann,Thanks so much for your review! If you have a chance, we'd love to learn what you liked and how we might have attained a 10 out of 10.

We are so happy you enjoyed your stay. Hope you will visit us again soon. I'll let Doug know you appreciated his help.

Thank you, Alex!If you have a chance, we'd love to hear more about your stay.

We're so glad to hear you enjoyed your stay at Su Nido Inn and we appreciate your taking the time to write a review. Please come and visit us again soon!

Bret,Thank you for sharing your concerns. Indeed, our suites do face our quaint courtyard, some of which have double French entry doors. Other suites do provide solid wood entry doors for more privacy. Our staff would be happy to assist you in selecting the suite that best meets your preference.I'm sorry you found your other side view displeasing, though our parking lot is small, the cobblestone pavers and surrounding IPE fencing do add a touch of character that transcend your typical parking lot.As for bed comfort, I truly wish would could provide a mattress that satisfied all tastes, but these days there seems to be a comfort profile that differs for every individual. Perhaps we should investigate an adjustable style mattress, though I have yet to see a hotel that offers them as the increased price and maintenance are likely undesirable.

We're very sorry there was a temporary decrease in water temperature when you tried taking a shower. Unfortunately, it was shortly after check-in time, on a weekend, when most people are all taking showers and preparing to go out on the town. We asked you to give the water heaters 20 to 30 minutes to recharge, and if it wasn't hot by then to give us a callback and we'd be happy to send someone to look into the issue. Unfortunately, we never received a follow-up, nor did we hear any other complaints from anyone else on the property during your stay. Thank you for staying with us, and we hope you had an otherwise pleasant time.

Hi Andrea,I'm sorry to hear that you did not enjoy your stay. It would be helpful to learn more about why. Please reach our directly to our posted email address.

Thank you, Linda, we really appreciate your taking the time to review our hotel. We're so glad you enjoyed your stay and hope to see you again!

Dear Eric,I'm sorry to hear that you did not enjoy your stay. It would be helpful to learn more about why. Please reach out directly to our posted email address.

Thank you for staying with us, we hope you visit again soon!

Thank you so much for taking the time to give us a review. We really appreciate it! We would love to know what we could have done better to earn a 10 out of 10, if you'd be willing to give us a bit more info about your stay. We are always striving to improve. Happy Holidays!

We are very sorry to hear about your experience Michael. We take our guest's feedback seriously and work hard to follow up and get any issues resolved. I want you to know we followed up on all your posted concerns and feel like we have resolved most of the issues. We are indeed a small boutique property and not a typical full-service property that you might see with a resort or a hotel and therefore do not provide breakfast. However, we try to provide as much service and communication as possible through our texting service and main office along with stocking each of the suites with snacks and drinks included in your stay. We do hope you'll give us another chance to make things right.

Hi Steven. Thank you so much for your feedback. We are always looking to improve our guests' experience, especially as we are navigating new operations (like operating both of our small, intimate properties out of one office), so this is very helpful and we take this kind of feedback seriously. We are truly sorry that you didn't have an excellent stay! It sounds like a bit of miscommunication and a bit of a difference in taste. We definitely have a classic, old-world aesthetic at the property, and the rooms are updated regularly. We get many compliments on the decor (and the beds themselves), and the bedding is actually fairly new, so we apologize that these were not to your liking. As for the housekeeping and towel issue, we have passed this on to our housekeeping staff. As a certified green property we aren't doing in-room housekeeping during stays under 3 nights, which is why no housekeeping duties were performed when clean towels were delivered. As for the pool and jacuzzi, many of our Su Nido guests do hop in the car and come over to Casa Ojai Inn to take advantage, so again, apologies for what was more than likely a miscommunication about the location of the pool and jacuzzi. We do hope the next time you are in town, you will give us another chance to provide an excellent experience.

we're sorry you were not comfortable with the bedding, as this is an Anonymous review, please tell us what room you were in...

Thank you so much for choosing our little inn for your honeymoon! I hope we can see you back each year for your anniversary.

Thank you so much for taking time to leave us such a positive review, your feedback is greatly appreciated. We are glad you enjoyed your stay with us and we hope to see you again soon!

Thanks for the "10"! We are so glad your stay was great!

Thank you for taking the time to leave us a rating. We always strive for our guests to have an excellent experience, so we would love to know how your stay could have been made better, so we can improve! We hope next time you are in town you will choose to stay with us again, so we can make it a "10"!

We are so glad you enjoyed your stay and we really appreciate you leaving us a review. There is a microwave in all of the suites- it is tucked in the upper cabinet in the kitchenette. All of our rooms and suites at Su Nido have just one king bed, so are best suited as you say, to a couple, and maybe one or two small children, as we do not have rollaways. We understand the Virtual Check-In process can feel a little cumbersome, so we have tried to streamline the process to simplify it as much as possible. Thank you for your understanding. Thank you for the compliment on our staff, we do try to make our guests feel comfortable and welcome! We hope to see you again in the future :)

Thank you for taking the time to let us know how we are doing. We always strive to make sure all of our guests have the very best experience possible. It is indeed our policy to ask how many adults and children will be in the room or suite. It is also our policy to advise the appropriate suite or room based on that information. We have gone through the dates that you stayed with us and we did not have any record of any children staying in any of our rooms. This can occasionally happen when our guests booking do not report this information on their reservation. We apologize for any inconvenience this caused you during your stay and do hope you will return to Ojai and give us a second chance. If you do, contact us directly so that we can make sure we take good care of you.

Thank you so much! We are so glad you had a perfect stay!

Thank you for your kind words, we hope you can visit us again soon!

Thank you for the "10" rating. We appreciate it and hope you can visit again soon.

Thank you, hope you visit us again!

Thank you, hope you visit us again!

Thank you Steve for staying with us and for your very positive review. We appreciate the feedback. We hope you will stay with us again soon!

Thank you for taking the time to leave us a review. We appreciate the feedback. Please stay with us again soon!

Thank you so much for the positive review! We hope you choose to stay with us next time.

Thank you for taking the time to leave us a review! We are so glad that you enjoyed your stay. We hope to see you again for a future stay!

Thank you for taking the time to leave us a review! We are so glad that you enjoyed your stay. We hope to see you again for a future stay!

Sorry to hear you had a problem with a TV. Generally, if you call us, someone will come and fix the TV for you.

Thank you, Greg! We appreciate you kind words. Hope you visit again soon.

Thank You!

Thank you so much for taking the time to write something about our property, it means a lot to us! I hope we get to see you again really soon.

Thank you so much for taking the time to write something about our property, it means a lot to us! I hope we get to see you again really soon.

Thank you for taking time to respond, we appreciate your feedback and hope you will visit us again.

Thank you so much for taking the time to write something about our property, it means a lot to us! I hope we get to see you again really soon.

Thank you so much for taking the time to write something about our property, it means a lot to us! I hope we get to see you again really soon.